Rocket Plumbing
Rocket Plumbing is a Chicago-based, founder-owned residential and commercial plumbing service company operating four offices across the Chicago metro and DuPage County, serving homeowners, property managers, and restaurants with repairs, drain cleaning, sewer services, and a subscription maintenance plan.
- Company typePrivate
- Founded2011
- HeadquartersChicago, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Rocket Plumbing does
Rocket Plumbing (legal name Rocket Plumbing & Drain Cleaning) is a private, founder-owned plumbing service company headquartered in Chicago, Illinois, serving the Chicago metropolitan area and DuPage County. The company provides residential and commercial plumbing services including emergency repairs, drain cleaning, hydro jetting, sewer line repair and relining, water heater installation, sump pump service, gas leak detection, frozen pipe repair, and backwater valve installation. Its technical toolkit is anchored by specialized equipment uncommon among regional competitors: a commercial-grade Mongoose Hydro Jet (up to 4,000 PSI), a Picote milling machine for root and corrosion removal, CCTV video camera sewer inspection systems, and trenchless pipe stent/relining technology. Customer acquisition runs through a direct-to-consumer and sales-led hybrid motion — phone booking, online scheduling, and field-dispatched technicians — supported by local SEO, blog content marketing, and review platforms including Google, Yelp, and Facebook, with 2,600+ verified reviews and 689 Google reviews. The business generates revenue primarily through one-time service transactions priced via on-site estimates, supplemented by a recurring Rocket Shield maintenance subscription starting at $13/month and premium emergency dispatch fees ($199 standard, $99 for members). The customer base is dominated by residential homeowners with secondary exposure to property managers, restaurants, and commercial buildings, and the company operates from four physical locations spanning Chicago (Northwest Hwy and North Park), Arlington Heights, and Lisle/Naperville. Founder and CEO Brian McMahon leads the company, which is bootstrapped with no disclosed institutional investment or parent entity.
Rocket Plumbing firmographics
Firmographics- Name
- Rocket Plumbing
- Legal name
- Rocket Plumbing & Drain Cleaning
- Website
- https://rocketplumbingnow.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Rocket Plumbing is a Chicago-based, founder-owned residential and commercial plumbing service company operating four offices across the Chicago metro and DuPage County, serving homeowners, property managers, and restaurants with repairs, drain cleaning, sewer services, and a subscription maintenance plan.
- Ownership category
- akta.pro rank
Rocket Plumbing industry classification
Industry- Product category
- Plumbing Services
- NAICS
- Plumbing, Heating, and Air-Conditioning Contractors (23822)
- SIC
- Water, Sewer, Pipeline, Comm & Power Line Construction (1623), Heating Equip, Except Elec & Warm Air; & Plumbing Fixtures (3430)
- akta.pro primary industry
- Plumbing & Pipefitting Contracting (IMAFALAC)
- akta.pro secondary industries
- Pipe Installation, Repair & Repiping (HSAOAAAB), Sump Pump & Sewage Ejector Pump Service (HSAOABAM), Freeze Protection & Pipe Burst Prevention Systems (HSAHAGAD)
Keywords
Where Rocket Plumbing is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Rocket Plumbing business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Plumbing Repair and Installation Services: One-time service revenue from repairs, installations, and emergency plumbing services for residential and commercial customers. Includes services like drain cleaning, water heater repair, toilet installation, leak detection, sewer line repair, and fixture installation. Revenue is transaction-based with pricing determined after on-site assessment.
- Rocket Shield Maintenance Plans: Subscription-based recurring revenue model offering monthly or annual maintenance plans for homes and businesses. Plans include yearly maintenance of water heater, shut-off valves, sump pump, and sewage lines. Monthly plans start at $13/month with annual payment option providing savings.
- Emergency Dispatch Services: Premium service fees for after-hours emergency plumbing services. Standard emergency dispatch fee is $199, discounted to $99 for Rocket Shield members. Available on weekday evenings (5pm-9pm) and weekends (7am-9pm).
- Drain Cleaning Services: Professional drain cleaning using hydro jetting and traditional methods. Pricing ranges from $100-$250 for simple clogs, $150-$400 for standard service calls, $300-$800+ for advanced hydro jetting services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Standard Service Trip Fee |
| Subscription | Monthly | Rocket Shield Basic Maintenance Plan |
| Subscription | Annual | Rocket Shield Annual Plan |
| Unit Pricing | Pay-as-you-go | Emergency After-Hours Service |
| Unit Pricing | Pay-as-you-go | Drain Unblocking Services |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Rocket Plumbing product offering
Product offeringCore offering
Rocket Plumbing is a licensed plumbing service company operating across the Chicago metropolitan area and DuPage County, providing residential and commercial plumbing repairs, installations, drain cleaning, sewer line services, water heater work, and emergency response. The company delivers same-day service using specialized equipment such as commercial-grade hydro jetting machines, CCTV sewer camera inspection, and trenchless pipe relining technology. It also operates a recurring maintenance subscription program branded as Rocket Shield, offering scheduled plumbing system coverage for homes and businesses.
Product overview
Rocket Plumbing is a residential and commercial plumbing service company operating in Chicago and surrounding suburbs. The company offers a comprehensive portfolio of plumbing services organized into core service categories: residential plumbing (emergency repairs, drain cleaning, water heaters, toilets, faucets, leaks, sump pumps, and repiping), commercial plumbing (hydro jetting, storm drains, camera inspections, grease traps, and cast iron pipe services), and maintenance plans under the Rocket Shield brand. Their services are delivered through licensed plumbers available for same-day service, with specialized equipment including hydro jetting machines, video camera inspection tools, and pipe restoration technology.
Differentiator
Problem solved
Functional benefit
Brands
- Rocket Shield: A maintenance plan program offering peace of mind for homeowners with scheduled plumbing maintenance coverage.
Products and services
- Residential Plumbing Services Comprehensive home plumbing services for homeowners across Chicago and suburbs, including emergency repairs, drain cleaning, water heater service, toilet repair, faucet and sink repair, water leak detection and repair, garbage disposal installation, sump pump service, gas leak detection, frozen pipe repair, and whole-house repiping.
- Commercial Plumbing Services
Quantifiable outcome
- 689+ verified Google reviews with high ratings
- +3 more outcomes
Companies that use Rocket Plumbing
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles4 records
Rocket Plumbing technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Rocket Plumbing partnerships and signals
Strategic signalScale indicators5 records
Recent moves5 records
Expansion highlights5 records
Rocket Plumbing competitors and assessment
Company assessmentDirect peers
- 1-800-Plumber + Air: National plumbing service franchise with similar residential plumbing, drain cleaning, and emergency service offerings. Comparable customer base and service-line breadth.
- Len The Plumber: Regional residential plumbing service company operating in the Mid-Atlantic U.S. with similar service portfolio, same-day and emergency service positioning, and local market focus.
- Roto-Rooter: National plumbing and drain cleaning service company with both company-owned and franchise operations. Directly comparable as a residential and commercial plumbing service provider with emergency dispatch capabilities across multiple U.S. markets.
- Benjamin Franklin Plumbing: National plumbing franchise offering residential plumbing services with an on-time guarantee. Comparable in service portfolio, customer positioning, and emergency service model.
- One Hour Heating & Air Conditioning: National HVAC and home services franchise with similar emergency service model, residential customer focus, and franchise-based growth strategy. Comparable operational and go-to-market approach even though primarily HVAC-focused.
- Mr. Rooter Plumbing: National plumbing franchise brand offering residential and commercial plumbing services including drain cleaning, water heater service, and sewer line repair. Closely comparable service mix and franchise-based distribution model.
- ARS/Rescue Rooter: Large national provider of plumbing, drain cleaning, and HVAC services for residential customers. Comparable as a multi-location plumbing service operator with emergency response and recurring maintenance offerings.
Broad incumbents
- American Home Shield: Major home warranty company covering plumbing, electrical, and HVAC systems. Adjacent in covering plumbing service costs for homeowners but operates as a warranty administrator rather than a direct service provider.
- HomeServe USA: Large home services and home warranty company offering plumbing and drain protection plans. Comparable in the recurring maintenance/subscription concept (similar to Rocket Shield) but operates as a broad national platform rather than a local service provider.
Others
- ServiceMaster Restore: National disaster restoration and cleaning services company. Adjacent to plumbing in serving emergency home issues (water damage, flooding) but does not directly compete in plumbing installation and repair.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Rocket Plumbing social profiles
Digital presenceRocket Plumbing financial estimates
Financial estimateRevenue estimate
Valuation estimate
Rocket Plumbing leadership team
Management profileNumber of profiles
Profiles1 record
Rocket Plumbing funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Rocket Plumbing M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Rocket Plumbing
What does Rocket Plumbing do?
Rocket Plumbing is a licensed plumbing service company operating across the Chicago metropolitan area and DuPage County, providing residential and commercial plumbing repairs, installations, drain cleaning, sewer line services, water heater work, and emergency response. The company delivers same-day service using specialized equipment such as commercial-grade hydro jetting machines, CCTV sewer camera inspection, and trenchless pipe relining technology. It also operates a recurring maintenance subscription program branded as Rocket Shield, offering scheduled plumbing system coverage for homes and businesses.
Is Rocket Plumbing a public or private company?
Rocket Plumbing is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Rocket Plumbing founded?
Rocket Plumbing was founded in 2011. It employs 11 to 50 people.
Where is Rocket Plumbing based?
Rocket Plumbing is headquartered in Chicago, United States, in the North America region.
How does Rocket Plumbing make money?
Four revenue lines are on record. Plumbing Repair and Installation Services are the primary driver. The others are rocket Shield Maintenance Plans, emergency Dispatch Services and drain Cleaning Services.
Who are Rocket Plumbing's main competitors?
Direct peers on record are 1-800-Plumber + Air, Len The Plumber, Roto-Rooter, Benjamin Franklin Plumbing, One Hour Heating & Air Conditioning, Mr. Rooter Plumbing and ARS/Rescue Rooter. Broad incumbents are American Home Shield and HomeServe USA. ServiceMaster Restore is listed as an others.
Does Rocket Plumbing have an API?
No public API is recorded for Rocket Plumbing.
What industry is Rocket Plumbing in?
Rocket Plumbing's product category is Plumbing Services. Its primary akta.pro industry code is IMAFALAC, Plumbing & Pipefitting Contracting, with a secondary code of HSAOAAAB, Pipe Installation, Repair & Repiping. Its NAICS code is 23822 and its SIC code is 1623.