Eastwest BPO

What Eastwest BPO does

EastWest BPO, Inc. is a Philippines-headquartered business process outsourcing firm operating as a subsidiary of MCI. The company was founded in 2009 (firmographic data shows 2005) and has grown from 10 employees to 300+ employees, serving 50+ clients across multiple industries including healthcare, retail, automotive, insurance, online marketplace/eCommerce, and direct response TV. Its headquarters is located at 3/F Freluz Building, Jose Abad Santos Avenue, San Fernando, Pampanga, Philippines, with additional offices in Manila, Virginia, and Atlantic City, providing a US-fronted, Philippines-delivered operating model.

The company delivers seven interconnected service lines: call center/voice support (inbound/outbound sales, customer service, technical support, lead generation, chat/email); software quality assurance (testing, automation, performance, mobile, security); data processing (encoding, transcription); software development (mobile, custom apps, APIs, eCommerce, SaaS, IoT); digital marketing (social media, branding, SEO); 3D design services; and back office processing (document digitization). The technology stack is deliberately third-party rather than proprietary — telephony (Asterisk, Five9, VICIdial, TCN), CRM (Salesforce, SugarCRM), help desk (Zendesk), cloud infrastructure (AWS), productivity (Google Workspace, Microsoft 365), and open-source tooling (Selenium, Copybara, pfSense) — explicitly framed as a "right-sized" infrastructure investment choice.

EastWest BPO generates revenue through quote-based managed services contracts, typically structured as multi-year engagements with enterprise and mid-market clients. Its go-to-market is sales-led and operates without any marketing or advertising spend; growth has been entirely referral and word-of-mouth driven. The company emphasizes a "client-centered" customization model — adapting to client culture rather than imposing a service menu — and a "premium staffing" recruitment process. No external funding rounds have been disclosed, and pricing is not publicly listed; clients engage via "Let's Get Started" and "Request Information" contact forms. Ownership sits with MCI, a US-based strategic operating parent.

Name

Eastwest BPO

Legal name

EastWest BPO, Inc.

Website

https://eastwestbpo.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

251–500 employees

Short description

EastWest BPO, a Philippines-headquartered subsidiary of MCI, delivers outsourced call center, software development, software QA, data processing, digital marketing, 3D design, and back office services to enterprise and mid-market clients across healthcare, retail, insurance, automotive, eCommerce, and direct response TV verticals.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Telephone Call Centers (56142), Office Administrative Services (56111), Management, Scientific, and Technical Consulting Services (5416)

SIC

Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ), Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)

Keywords

• Business process outsourcing
• Call center services
• Software quality assurance
• Data processing services
• Offshore BPO services

Headquarters

HQ city

San Fernando

HQ country

Philippines

HQ region

Asia

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. BPO Services Revenue: Business process outsourcing services including call center/voice support, software quality assurance, data processing, software development, digital marketing, back office processing, and 3D design services. Revenue generated through project-based work and service contracts with enterprise and mid-market clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Eastwest BPO is a Philippines-based business process outsourcing (BPO) firm that delivers outsourced contact center, back-office, and technical services to enterprise and mid-market clients across multiple verticals. It sells integrated service lines including call center/voice support, software quality assurance, data processing, software development, digital marketing, 3D design, and back office processing. Operations are powered through cloud infrastructure and third-party platforms including AWS, Salesforce, Zendesk, Five9, VICIdial, and TCN.

Product overview

Eastwest BPO is a Business Process Outsourcing company that offers a portfolio of six interconnected service lines delivered as professional BPO services. The core offerings include: Call Center/Voice Support (inbound/outbound sales, customer service, technical support, lead generation, chat/email support), Software Quality Assurance (testing, automation, performance, mobile, security testing), Data Processing Services (data entry/encoding, transcription), Software Development (mobile apps, custom apps, APIs, ecommerce, SaaS, IoT), Digital Marketing (social media, branding, SEO), 3D Design Services (3D rendering, gaming assets, walkthroughs), and Back Office Processing (document digitization). Services are delivered using industry-standard technology platforms including Salesforce, SugarCRM, Zendesk, Five9, VICIdial, Asterisk, and TCN for customer-facing operations, while leveraging cloud infrastructure from AWS and productivity tools like GSuite and Office 365.

Differentiator

Problem solved

Functional benefit

Products and services

• Call Center / Voice Support Inbound, outbound, and blended call center services including sales and retention, customer service, technical support, lead generation, and chat/email support for enterprise clients seeking to build and maintain customer relationships.
• Software Quality Assurance Software testing and quality assurance services covering functional testing, test automation, performance testing, mobile software testing, and security and penetration testing for software product companies.
• Data Processing Services Data management services including data entry and encoding and call transcription services focused on accuracy, reliability, and data integrity for clients across regulated and operational use cases.
• Software Development End-to-end outsourced software development covering mobile apps, custom applications, payment gateway APIs, eCommerce platforms, API development, SaaS, software integration, and Internet of Things development.
• Digital Marketing Online marketing services including social media support, branding, and SEO intended to drive traffic, generate leads, convert sales, and strengthen brand reputation.
• 3D Design Services 3D modeling and design services including photorealistic 3D design, low-poly gaming assets, product scene creation, 3D interior design and rendering, and 3D walkthrough animations.
• Back Office Processing Administrative and support services including document data imaging capture that converts physical documents into digital formats to enable smooth front-office operations.

Named customers1 record

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core.

• AsteriskcoreTechnology or IntegrationPhone software widely used by enterprises, SMEs, and call centers worldwide. Enables connection to telephony services such as PSTN, PBX, and VoIP. Part of EastWest BPO's telephony infrastructure.
• ZendeskcoreTechnology or IntegrationCloud-based help desk support ticketing system used to track, prioritize, and solve customer support tickets.
• TCNcoreTechnology or IntegrationCloud-based call center system that renders hardware obsolete with unlimited possibilities for inbound and outbound calls including predictive dialing and call distribution.
• AWS (Amazon Web Services)coreTechnology or IntegrationOn-demand cloud computing platform providing virtual cluster of computers for internet-based services to customers. Part of zero downtime infrastructure.
• Five9coreTechnology or IntegrationCloud-based call center software for inbound, outbound, blended or omnichannel services. Handles, manages and reports all customer interactions.
• SalesforcecoreTechnology or IntegrationPowerful cloud-based CRM platform that gathers all customer information in an integrated platform, enabling organizations to build and scale customer-centered businesses.
• SugarCRMcoreTechnology or IntegrationCloud-based CRM system focusing on sales-force automation, customer support and retention, marketing program execution, mobile and social CRM, and reporting.
• VICIdialcoreTechnology or IntegrationOpen source enterprise-level contact center solution handling inbound, outbound and blended calls, email and chat support with extensive detail on all customer interactions.
• Google GSuitecoreTechnology or IntegrationCollection of productivity and collaboration tools including Gmail, Drive, Calendar, Docs for business operations.
• Microsoft Office 365coreTechnology or IntegrationCloud-based productivity and collaboration software enabling easy document sharing and presentations online in OneDrive.
• SeleniumcoreTechnology or IntegrationPortable software-testing framework for web applications that automates web browsers and applications for testing purposes. Core technology for browser automation tools.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• TTEC: US-headquartered CX and BPO provider offering customer care, sales, tech support, and back office across onshore/nearshore/offshore including the Philippines. Comparable service breadth and mid-market to enterprise client focus.
• TaskUs: US-headquartered BPO with major Philippines delivery operations offering customer support, content moderation, and back office services. Directly comparable offshore-shore model with similar mid-market and enterprise client mix.
• IBEX: US-headquartered BPO with Philippines-centric delivery offering customer support, back office, and digital marketing services. Closely comparable geographic concentration and mid-market positioning.
• Concentrix: Global customer experience BPO with extensive Philippines presence offering voice, chat, back office, and digital services across multiple verticals. Closest large-cap competitor with overlapping service catalog.
• Teleperformance: Largest offshore BPO with significant Philippines operations delivering customer service, technical support, and digital CX services. Directly comparable across call center, back office, and content moderation offerings.
• Alorica: Privately held US BPO with significant Philippines operations offering customer support, technical assistance, and digital solutions. Comparable mid-market/enterprise mix and similar diversified service portfolio.
• Startek: Global CX provider headquartered in the US with major Philippines delivery hubs offering voice, chat, and back-office services. Directly comparable delivery model and vertical exposure (healthcare, retail, insurance).
• Foundever (formerly Sitel): Global BPO with Philippines delivery centers offering customer experience, sales, and back-office support. Closely comparable omnichannel contact-center model targeting enterprise clients.
• Majorel: Global CX and BPO provider with Philippines operations offering customer service, content moderation, and digital services. Comparable omnichannel model and vertical diversification.

Broad incumbents

• MCI: Parent organization of EastWest BPO; a much larger global contact center and BPO operator. Comparable as a broad incumbent in the same industry, but operates at a different scale and service breadth.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/eastwestbpo
• Facebookfacebook.com/EastWestBPOjobs

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eastwest BPO