Digital Seattle

What Digital Seattle does

Digital Seattle (operating alongside Intelligent Technical Solutions / ITS) is a privately held US managed IT services provider headquartered in Seattle and founded in 1996, serving small-business and mid-market clients across healthcare, financial services, automotive, manufacturing, nonprofit, architecture and design, construction, and biotechnology verticals. The firm delivers subscription-based managed IT, federal-grade cybersecurity, compliance (HIPAA, SEC), co-managed IT, cloud computing, VoIP, data analytics, and AI consulting services on monthly recurring contracts with quote-based pricing. It operates 12 regional sales offices across major US metropolitan markets (including Seattle, Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Phoenix, Portland, Reno, Sacramento, and San Francisco), supporting on-site consultation and 24/7/365 helpdesk availability.

The company's core technology is a managed services platform spanning proactive maintenance, cybersecurity defense, compliance documentation, cloud infrastructure, cloud telephony, and business intelligence reporting rather than a unified packaged software product. Customer testimonials reference substantial operational outcomes such as HIPAA-driven cybersecurity transformation, SEC audit passage, and IT provider transitions across healthcare, hospitality, construction, financial services, consulting, automotive, and architecture accounts.

The business model is a recurring managed services subscription with direct sales-led go-to-market, complemented by inside sales via dedicated phone lines and an online consultation channel. Top-of-funnel demand is generated through a content marketing 'Learning Center,' free interactive tools (IT Needs Analyzer, IT Cost Calculator, Downtime Calculator, Noise Calculator), case studies, events, and SEO. Differentiators emphasized include federal-grade cybersecurity, enterprise-grade technology at small-business prices, nationwide presence with personalized service, and a 98% client satisfaction claim. No public revenue, ARR, funding, or headcount growth figures are disclosed in the input data.

Name

Digital Seattle

Legal name

Intelligent Technical Solutions

Website

https://digitalseattle.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

Digital Seattle is a privately held US managed IT services provider founded in 1996, offering subscription-based cybersecurity, compliance, co-managed IT, cloud, VoIP, and AI consulting to healthcare, financial services, and mid-market small-business clients across 12 US regional offices.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Workplace Accessibility, Adoption & Change Management (Digital Adoption, training, comms) (BPAEAIAN)

akta.pro secondary industry

Service Desk & Help Desk Services (BPAEAJAA)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud computing
• Compliance support
• VoIP phone systems

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring subscription-based managed IT services providing ongoing technology management, cybersecurity, compliance support, and 24/7 helpdesk support. Revenue generated through monthly/annual contract fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Digital Seattle (operating as Intelligent Technical Solutions / ITS) is a managed IT services provider delivering proactive maintenance, 24/7 helpdesk support, federal-grade cybersecurity, regulatory compliance (HIPAA, SEC), co-managed IT, AI consulting, healthcare IT, cloud computing, VoIP phone systems, and data analytics to businesses across the United States. Services are delivered through subscription-based contracts with monthly billing and regional sales offices in 12 US cities.

Product overview

Intelligent Technical Solutions (ITS) is an IT managed service provider offering a portfolio of professional technology services rather than a unified software product. The core offering is Managed IT, which provides proactive maintenance and round-the-clock support. This is complemented by specialized service lines including Cybersecurity (federal-grade network and system protection), Co-Managed IT (collaboration with in-house IT teams), Compliance (regulatory navigation), AI Consulting (AI-powered automation and decision-making), Healthcare IT (sector-specific solutions), Cloud Computing (virtual infrastructure), VoIP Phone Systems (cloud telecom), and Data Analytics (business intelligence and reporting). Customers can access pricing plans and free tools including an IT Needs Analyzer, IT Cost Calculator, Downtime Calculator, and Noise Calculator.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT

Named customers8 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• NetGain Technologies: Regional managed IT services and cybersecurity provider focused on healthcare, financial services, and other regulated verticals. Closely comparable customer segment mix (HIPAA, SEC-adjacent) and service stack to ITS.
• Dataprise: US-based managed IT services and cybersecurity provider serving mid-market and enterprise clients across multiple regions. Directly comparable in service portfolio (managed IT, cybersecurity, cloud, compliance) and target customer profile.
• Ntiva: Mid-market managed IT services and cybersecurity firm with a strong East Coast US presence. Comparable service mix including managed IT, co-managed IT, cloud, and compliance, with a similar vertical-led go-to-market approach.
• Corsica Technologies: Managed IT, cybersecurity, and compliance provider serving mid-market organizations across multiple US regions. Highly comparable positioning around managed services, cybersecurity, and regulated-vertical expertise.
• Kelser Corporation: Northeast US managed IT services and cybersecurity firm serving mid-market clients. Comparable managed services, co-managed IT, and cybersecurity offerings with a similar focus on regulated industries.
• Structured Communication Systems: West Coast and national managed IT, cybersecurity, and cloud services provider. Comparable multi-region footprint and portfolio of managed services aimed at mid-market and enterprise customers.

Broad incumbents

• Kaseya: Major IT management and security software platform serving MSPs and IT departments globally. Represents the broad incumbent ecosystem ITS both relies on (for tools) and competes against (as scaled MSP platforms expand into services).
• ConnectWise: Largest software and business automation platform serving the MSP industry. While not a direct services competitor, it represents the broad incumbent that increasingly competes with and enables smaller MSPs like ITS.
• Insight Enterprises: Large global IT solutions provider offering managed services, cloud, and cybersecurity. Represents a broad incumbent that competes for the same mid-market and enterprise managed services deals as ITS.

Others

• Pax8: Cloud distribution platform purpose-built for MSPs. Relevant as an ecosystem enabler that supplies cloud products to ITS and similar MSPs, and as an indicator of the broader MSP tooling and consolidation landscape.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/digitalseattle

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digital Seattle