Voiceworks

Name

Voiceworks

Legal name

Enreach

Website

https://voiceworks.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Business Unified Communications & Telephony

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744), Services-Prepackaged Software (7372)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Infrastructure Outsourcing (IO) (BPAEAMAB), Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)

Keywords

• Business telephony solutions
• Unified communications services
• Cloud PBX platforms
• IT workplace management
• AI communication assistants

Headquarters

HQ city

Almere

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Business Telephony Services: Recurring subscription-based revenue from business telephony solutions including cloud PBX, call routing, and unified communications
2. IT & Workplace Management: Cloud services, device management, software & user management, and Microsoft 365 licensing support
3. Network & Security Services: Network management, optimization, and security solutions including Network-as-a-Service and protection against cyber threats
4. Business Internet: Fiber internet connections up to 10 Gbps with backup networks, providing reliable business connectivity

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Voiceworks provides business telephony, unified communications, fixed-mobile integration, IT & workplace management (cloud services, Microsoft 365 licensing, device/user management), network management & security, and business internet connectivity to European SMBs and channel partners. The Enreach portfolio is built on a proprietary full-IP technology stack and includes AI-driven capabilities such as the Shomi personal assistant and the AI Marketplace, designed to deliver scalable communications without requiring in-house technical expertise.

Product overview

Voiceworks is a UK-based channel-first communications provider and part of the Enreach group. The company offers a full-IP technology stack and smart voice solutions designed for the UK channel partner market. Its core product portfolio includes smart voice communications services and Shomi, an AI-powered personal assistant that provides intelligent automation for managing calls, meetings, and voicemails. The solutions are positioned to support channel partners (wholesalers, resellers, dealers) with flexible, scalable voice communication services.

Differentiator

Problem solved

Functional benefit

Brands

• Shomi: AI-powered personal assistant for Enreach Contact, designed to manage calls, meetings, and voicemails intelligently

Products and services

• Enreach Contact All-in-one business communication solution offering call routing, queues, voicemail-to-email, and integrations with Microsoft Teams and CRM systems for SMBs and partners across Europe.
• Enreach Swyx Cloud-based telephony solution for businesses, delivered as a hosted PBX over the Enreach full-IP technology stack.
• Teams Bellen (Teams Calling) Microsoft Teams calling integration that lets users make and receive business calls using their Enreach/Voiceworks phone numbers directly inside the Microsoft Teams interface.
• Zakelijke mobiele telefonie (Business Mobile Telephony) Flexible business mobile telephony solutions designed to scale with SMB customer growth across the Enreach footprint.
• Vast-Mobiel Integratie (Fixed-Mobile Integration) Fixed-mobile convergence service that brings business phone number functionality to employees' mobile devices, enabling seamless call handling across fixed and mobile.
• IT Clouddiensten (IT Cloud Services) Flexible and scalable cloud services that optimise SMB IT environments, delivered as part of Enreach's IT & workplace management portfolio.
• Werkplekbeheer (Workplace Management) Workplace management service providing device, software, and user management for SMB customers.
• Microsoft 365 Microsoft 365 licensing support providing full access to Microsoft productivity products for SMB customers under Enreach's licensing programme.
• Netwerkbeheer (Network Management) Managed network administration delivering optimal performance and stability for SMB networks.
• Netwerkoptimalisatie (Network Optimization) Reliable network optimization solutions designed to maximise performance for business customers.
• Netwerksecurity (Network Security) Advanced network security services protecting business customers against cyber threats.
• Zakelijk internet (Business Internet) Fibre and copper business internet connectivity up to 10 Gbps with backup networks, providing reliable connectivity for SMBs.
• Shomi AI-powered personal assistant that autonomously manages calls, meetings, and voicemails through intelligent automation within Enreach Contact.
• AI Marketplace Marketplace of ready-to-use AI packages that can be integrated into existing business processes via Enreach Contact without requiring technical expertise.
• Smart Contact AI-powered customer contact solution from Enreach that simplifies, automates, and personalises customer interactions, with a free demo available.

Named customers10 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability5 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• MicrosoftcoreTechnology or Integration · 1 January 2024Enreach provides Microsoft Teams calling integration (Teams Bellen) allowing businesses to make calls with business numbers directly from Microsoft Teams. Additionally offers Microsoft 365 licensing support and integration across its communication solutions.
• CRM System ProviderscoreTechnology or IntegrationEnreach Contact integrates with CRM systems to provide real-time customer information during calls, improving team efficiency and customer service quality.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• NFON: European cloud PBX/UCaaS provider focused on SMBs and channel partners, with multi-country presence across Germany, Austria, UK, and beyond. Closely comparable to Voiceworks in target market, business model, and channel-first distribution strategy.
• Gamma Communications: UK-listed communications provider delivering cloud telephony, UCaaS, and connectivity services to SMB and channel partners, with a strong UK market presence that directly overlaps with Voiceworks' UK launch.
• Wildix: European UCaaS/PBX vendor selling primarily through channel partners to SMBs, with comparable cloud telephony and collaboration offerings targeting the same customer profile.
• 3CX: Channel-driven PBX/UCaaS vendor offering software-based telephony to SMBs via resellers worldwide, with comparable pricing model and partner-led GTM motion.

Broad incumbents

• RingCentral: Global UCaaS leader offering cloud telephony, contact centre, and collaboration to SMB through enterprise — significantly larger and broader than Voiceworks, but operating in the same core product category with overlapping channel-based GTM.
• 8x8: Global cloud communications provider spanning UCaaS, contact centre, and CPaaS, with a comparable SMB-mid-market overlap and a cloud PBX feature set that competes with Voiceworks' hosted telephony stack.
• Mitel: Established global UC/communications vendor with a strong European channel and SMB footprint. Mitel's hybrid cloud and on-premises PBX portfolio competes head-on with Voiceworks' cloud telephony in mid-market and larger SMB accounts.
• BT Group (Business): Incumbent UK telecom operator providing business telephony, UC, and connectivity services to SMB and enterprise. BT is a direct competitor in Voiceworks' UK launch market and an established alternative in the Netherlands via partner networks.
• Vonage (Ericsson): Global cloud communications platform (now part of Ericsson) offering UCaaS and CPaaS APIs. Comparable hosted telephony capability for SMBs and overlaps with Voiceworks in channel distribution and Microsoft Teams integration scenarios.
• Microsoft Teams Phone: Microsoft's native calling capability within Teams, bundled into broader Microsoft 365 subscriptions. Represents the largest competitive threat to Voiceworks' SMB telephony business as Microsoft deepens direct operator-style functionality.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/voiceworks-bv-623571614322399
• LinkedInlinkedin.com/company/enreachnl
• Instagraminstagram.com/enreach_nl
• Xx.com/voiceworksnl

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Voiceworks