Synergy HomeCare

What Synergy HomeCare does

SYNERGY HomeCare is a privately held franchisor of non-medical in-home care services, established in 1999 and headquartered at 960 W Elliot Road, Suite 101, Tempe, Arizona as SYNERGY HomeCare Franchising LLC. The company distributes its services through a network of more than 210 independently owned and operated franchises operating over 450 locations across all 50 U.S. states, serving seniors aging in place, adults with physical, intellectual, developmental, or sensory disabilities, veterans using VA benefits, cancer patients, post-surgical and post-stroke patients, and new or expectant mothers. The service portfolio spans Care and Companionship (personal assistance, housekeeping, transportation, live-in and 24-hour care), the proprietary Convergence of Care model for dementia, ConciergeCare hospital-to-home transitional care, Total Well-Being holistic care, Respite Care, and a Specialized Care portfolio covering Alzheimer's, arthritis, cancer, diabetes, disability, end-of-life comfort, heart health, neuromuscular conditions, Parkinson's, post-surgery, stroke recovery, maternal, and child care. Pricing is usage-based and varies by geography, hours of care, and level of assistance required; reimbursement may flow through long-term care insurance, Medicare Advantage, and VA benefits (with the vast majority of locations contracted into the VA Community Care Network).

The underlying technology is intentionally light: SYNERGY HomeCare is described as a non-technology service business rather than a software platform. The main technical touchpoints are the Family Connect mobile application (real-time care updates, video conferencing, and care-progress visibility for family members) and a client management system that transmits daily caregiver feedback. There are no AI/ML products, APIs, SDKs, or patents disclosed. The company earns revenue through two primary streams: (1) franchise fees, royalties, and marketing-fund contributions from the franchise network, and (2) the underlying service revenue generated by individual franchisees, which flows from hourly to 24-hour live-in care packages billed to consumer households, with selected reimbursement channels (VA, long-term care insurance, Medicare Advantage) layered on top. Go-to-market combines a direct-to-consumer funnel — phone (877-432-2692), website locator, SEO, content marketing, and social — with national brand and franchise-development support that recruits new franchisees into the network. Strategic partnerships anchor specific demand and distribution channels, including the VA Community Care Network, CMS-approved organizations delivering the GUIDE Model dementia program, the Military Spouse Employment Partnership, BetterHelp for client mental wellness, and resource relationships with the Alzheimer's Association, Parkinson's Foundation, and Lewy Body Dementia Association.

Name

Synergy HomeCare

Legal name

SYNERGY HomeCare Franchising LLC

Website

https://synergyhomecare.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

SYNERGY HomeCare is a franchised non-medical in-home care provider serving seniors, adults with disabilities, veterans, and post-acute patients across all 50 U.S. states through 210+ franchisees operating 450+ locations.

Ownership category

akta.pro rank

Product category

Non-Medical In-Home Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000)

akta.pro primary industry

Dementia Personal Care (ADLs) Support (HSABAEAB)

akta.pro secondary industries

Dementia Care Coordination & Care Planning (HSABAEAJ), Post-Diagnosis Transition & Hospital-to-Home Dementia Support (HSABAEAL), Dementia/Alzheimer’s In-Home Care (Non-Medical) (HLADAGAG), Dementia & Alzheimer’s Respite Care (HSABAGAF)

Keywords

• In-home senior care
• Non-medical home care
• Memory care services
• Personal care assistance
• Respite care services

Headquarters

HQ city

Gilbert

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Non-Medical In-Home Care Services: The company generates revenue through fees charged for in-home non-medical care services. Services range from a few hours per week to 24-hour/live-in care. Pricing is based on hours of care needed and level of assistance required, billed through local franchise offices.
2. Franchise Fees: The company operates as a franchisor, generating revenue through franchise fees from independently owned and operated SYNERGY HomeCare locations across the U.S.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

SYNERGY HomeCare provides non-medical in-home care services delivered through a national franchise network of 210+ franchisees operating 450+ locations across all 50 U.S. states. Services include personal care and companionship, live-in and 24-hour care, memory and dementia care through the proprietary Convergence of Care model, hospital-to-home transitional care, Total Well-Being holistic support, and condition-specific specialized care for cancer, Parkinson's, stroke, disabilities, and veterans. Caregivers are W-2 employees matched to clients and offer flexible scheduling from a few hours per week to round-the-clock live-in support.

Product overview

SYNERGY HomeCare is a non-medical in-home care franchise network offering a comprehensive portfolio of services for seniors and individuals of all ages. The core offerings include Care and Companionship (senior in-home care with personal assistance, live-in, and 24-hour care), Memory Care using the proprietary Convergence of Care Model, ConciergeCare (hospital-to-home transitional care), and Total Well-Being Care (holistic wellness support). The Specialized Care portfolio encompasses condition-specific services including Cancer Care, Disability Care, Parkinson's Care, Stroke Recovery, Neuromuscular Care, End-of-Life Comfort Care, Diabetes Care, Arthritis Care, Heart Health, Maternal Care, and Child Care. Veteran-specific services support VA benefit navigation, while Respite Care provides temporary relief for family caregivers. Technology offerings include the Family Connect mobile app for family communication and the GUIDE Model program for CMS-covered dementia care.

Differentiator

Problem solved

Functional benefit

Products and services

• Care and Companionship Non-medical in-home senior care providing personal assistance with daily activities, companion care to reduce isolation, housekeeping, errand and transportation services, live-in care, and 24-hour care for older adults who want to remain safely at home.
• Memory Care (Convergence of Care Model) Specialized in-home care for individuals with Alzheimer's disease and other forms of dementia, using SYNERGY HomeCare's proprietary Convergence of Care model that integrates brain health, companionship and safety, sensory stimulation, caregiver training, and family support into a customized care plan.
• ConciergeCare (Hospital-to-Home Transitional Care) Personalized transitional in-home care program providing customized support packages for patients recovering from hospital discharge, surgery, or illness, including medication management, mobility assistance, and care coordination, available from a few days to several months.
• Total Well-Being Care Holistic in-home wellness program delivering personalized care plans that address physical, emotional, and social well-being, including cognitive stimulation, fall prevention, and social engagement for clients.
• Disability Care In-home care for adults living with physical, intellectual, developmental, and sensory disabilities, including support for spinal cord injuries, traumatic brain injury, multiple sclerosis, autism, Down syndrome, and cerebral palsy.
• Cancer Care In-home support for individuals undergoing cancer treatment or recovery, providing personal care, meal preparation, mobility assistance, transportation to treatment appointments, medication reminders, and respite for family caregivers.
• Veteran Home Care Services In-home care services for veterans and their spouses, including support navigating VA benefits such as Homemaker and Home Health Aide, Aid and Attendance Pension, Program of Comprehensive Assistance for Family Caregivers, and Veteran-Directed Care.
• Family Connect Mobile application that gives family members real-time updates on a loved one's care, video conferencing capabilities, and access to care progress information to maintain continuous family-to-caregiver communication.
• GUIDE Model Program No-cost in-home dementia care program delivered through a partnership with CMS-approved organizations under the GUIDE (Guiding an Improved Dementia Experience) Model, providing eligible Medicare beneficiaries up to 76 hours of complimentary in-home dementia care per program year (July 1 – June 30) plus care coordination and family support resources.
• Respite Care Temporary or short-term in-home care giving family caregivers breaks from caregiving duties, available on flexible schedules ranging from a few hours to extended periods to prevent caregiver burnout.

Quantifiable outcome

• Vast majority of locations contracted with VA for easy use of veterans benefits
• +1 more outcomes

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered minor and core.

• BetterHelpminorGTM or Marketing PartnerSYNERGY HomeCare has partnered with BetterHelp to support mental wellness through affordable, convenient access to professional therapy online. BetterHelp is available to SYNERGY HomeCare clients and their family members free of charge for 30 days, with an opportunity to continue an ongoing subscription with a 15% discount after the first complimentary month.
• Military Spouse Employment Partnership (MSEP)minorGTM or Marketing PartnerSYNERGY HomeCare is honored to be selected for the Military Spouse Employment Partnership and is committed to recruiting, hiring and retaining military spouses. With home care agencies nationwide, SYNERGY HomeCare is an ideal employer for military spouses who face challenges of frequent relocation.
• CMS (Centers for Medicare & Medicaid Services)coreStrategic or Co-development PartnerSYNERGY HomeCare has partnered with CMS-approved organizations to provide the GUIDE (Guiding an Improved Dementia Experience) Model program. Eligible Medicare beneficiaries receive up to 76 hours of complimentary in-home dementia care every program year (July 1 – June 30), along with care coordination and family support resources at no out-of-pocket cost.
• Alzheimer's AssociationminorGTM or Marketing PartnerListed as a memory care resource partner, with links to Alzheimer's Association information and support services for families navigating dementia care.
• Parkinson's FoundationminorGTM or Marketing PartnerListed as a resource partner for Parkinson's care, with links to Parkinson's Foundation information and support.
• Lewy Body Dementia AssociationminorGTM or Marketing PartnerListed as a resource partner for Lewy body dementia care, with links to LBDA information and support services.
• VA Community Care NetworkcoreChannel Partner/ Reseller/ DistributorThe vast majority of SYNERGY HomeCare locations are contracted with the VA Community Care Network, enabling eligible veterans to use their VA benefits to cover in-home care services through SYNERGY HomeCare providers.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Honor Technology: Honor Technology operates a tech-enabled home care platform partnering with local agencies to deliver non-medical in-home care to seniors, with proprietary caregiver matching and family-facing software. It represents an emerging, technology-led model competing for the same aging-in-place demand SYNERGY HomeCare serves.

Direct peers

• Right at Home: Right at Home is a franchise network providing in-home care and assistance to seniors and adults with disabilities, including personal care, companionship, and specialized care. Its franchise-based delivery model and senior/disability focus make it a close peer to SYNERGY HomeCare.
• Visiting Angels: Visiting Angels is a national franchise network of independently owned agencies delivering non-medical in-home senior care, including personal care, companionship, dementia care, and respite. Its franchise structure, service breadth, and target customer closely mirror SYNERGY HomeCare's.
• Homewatch CareGivers: Homewatch CareGivers is a franchise network delivering in-home personal care, companion care, and specialized support for chronic conditions, dementia, and post-hospital recovery. It competes directly with SYNERGY HomeCare across similar service categories and customer segments.
• Senior Helpers: Senior Helpers is a national franchise system offering in-home senior care including Alzheimer's and dementia care, personal care, and companionship. Its service portfolio, franchise structure, and senior-focused customer base closely align with SYNERGY HomeCare's offering.
• Home Instead: Home Instead is the largest non-medical home care franchise network in the U.S., offering personal care, companionship, and dementia support to seniors aging in place. It is SYNERGY HomeCare's most direct peer in terms of franchise-based service model, target customer (seniors and families), and service portfolio.
• Comfort Keepers: Comfort Keepers is a global franchise network providing in-home care services including personal care, companionship, and specialized Alzheimer's/dementia support. It competes head-to-head with SYNERGY HomeCare in the franchise non-medical home care segment with a nearly identical service menu.
• BrightStar Care: BrightStar Care operates a franchise network offering both medical and non-medical home care, including skilled nursing, personal care, and pediatric services. Its dual medical/non-medical franchise model overlaps with SYNERGY HomeCare's non-medical focus while extending into clinical care.

Broad incumbents

• Care.com: Care.com is a large online marketplace connecting families with caregivers across senior care, child care, and special needs care. It is adjacent rather than a direct franchise competitor, but it competes for the same family caregiver demand that flows into SYNERGY HomeCare's pipeline.
• Help at Home: Help at Home is one of the largest U.S. providers of personal care and in-home support services for seniors and individuals with disabilities, operating across many states. As a scaled, multi-state non-medical home care provider, it competes for the same Medicaid- and payer-funded demand that drives portions of SYNERGY HomeCare's market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/SYNERGYHomeCare
• YouTubeyoutube.com/user/SYNERGYHomeCare
• Facebookfacebook.com/synergyhomecare
• LinkedInlinkedin.com/company/synergy-homecare
• Instagraminstagram.com/synergyhomecare

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Synergy HomeCare