Backbone Connect
Backbone Connect is a UK-based managed IT services provider delivering connectivity, cybersecurity, and AI adoption services built on a Microsoft-first stack to SMEs, PE-backed businesses, and commercial landlords through subscription-based managed contracts.
- Company typePrivate
- Founded2008
- HeadquartersLondon, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Backbone Connect does
Backbone Connect Ltd is a London-based managed IT services provider founded in 2008, employing 51-100 staff, and operating exclusively in the United Kingdom. The company delivers a unified three-pillar service portfolio — Connect (IT connectivity, office moves, hybrid working, serverless migration, multi-site networking, and connected buildings), Secure (cybersecurity, audit-ready compliance, and 24/7 expert guidance built on Microsoft 365 and Fortinet), and Grow (Microsoft 365 optimization, Microsoft Copilot and AI adoption, cloud scaling, and operations simplification) — to UK SMEs, PE-backed businesses, commercial landlords, and office-moving customers.
The technology stack is Microsoft-first, anchored by certified partnerships with Microsoft (Solutions Partner, Modern Work Partner), Fortinet (Engage Partner), Cisco, and Meraki, supplemented by proprietary tools including a Cyber Score assessment diagnostic, an AI Adoption Framework, and the Hub+ customer self-service portal. Named enterprise customers include J.P. Morgan, BlackRock, Phs Group, Enva, and Wigmore Hall, with documented case-study outcomes of 27 percent IT cost reduction through vendor consolidation and approximately 85 percent time savings on AI-assisted document drafting.
The business model is subscription-based managed services on annual contracts, priced through custom engagements rather than published tiers. Go-to-market is sales-led and consultative, supported by a content engine spanning LinkedIn, blog, case studies, whitepapers, and YouTube, with dedicated vertical landing pages for Finance Directors, IT teams, commercial landlords, office movers, and PE-backed businesses. Backbone Connect is privately held with no disclosed institutional investors, parent company, or funding rounds in the available data.
Backbone Connect firmographics
Firmographics- Name
- Backbone Connect
- Legal name
- Backbone Connect Ltd
- Website
- https://backboneconnect.co.uk
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Backbone Connect is a UK-based managed IT services provider delivering connectivity, cybersecurity, and AI adoption services built on a Microsoft-first stack to SMEs, PE-backed businesses, and commercial landlords through subscription-based managed contracts.
- Ownership category
- akta.pro rank
Backbone Connect industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Wired Telecommunications Carriers (517111)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)
- akta.pro secondary industries
- Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Data Center, Server Room & Edge Closet Build‑out (Racks, Power, Cooling) (EDAEAHAF)
Keywords
Where Backbone Connect is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
Backbone Connect business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed IT services revenue model providing connectivity, cybersecurity, and AI adoption services to businesses. Services include reliable business internet, hybrid working setups, network infrastructure, security monitoring, and Microsoft 365 management.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise engagements - pricing not publicly disclosed |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels7 records
Backbone Connect product offering
Product offeringCore offering
Backbone Connect is a UK managed service provider delivering recurring managed IT services across three pillars: Connect (IT infrastructure, business internet, hybrid working, serverless migration, multi-site connectivity, and connected buildings), Secure (cybersecurity, threat protection, audit-ready compliance, and 24/7 expert monitoring built on Microsoft 365), and Grow (Microsoft Copilot AI adoption, cloud scaling, and operations simplification). The company targets UK SMEs, PE-backed businesses, commercial landlords, and office movers with tailored engagements delivered by UK-based certified engineers.
Product overview
Backbone Connect is a managed service provider (MSP) offering a unified portfolio of three core service pillars: Connect (IT infrastructure and connectivity services), Secure (cybersecurity and compliance), and Grow (AI adoption and business optimization). Built on a Microsoft-first approach, the company helps businesses simplify IT complexity using Microsoft 365 tools they already own. The Connect tier covers moving offices, reliable internet, hybrid working, serverless migration, multi-site connectivity, and smart buildings. The Secure tier provides threat protection, audit-ready compliance, security simplification via Microsoft 365, and 24/7 expert guidance. The Grow tier enables AI deployment (including Microsoft Copilot), cloud scaling, and operations simplification. Additional offerings include the Cyber Score assessment tool and Hub+ customer portal.
Differentiator
Problem solved
Functional benefit
Products and services
- Connect IT connectivity and infrastructure services enabling businesses to stay connected and productive, covering office moves, reliable business internet, hybrid working setups, serverless transitions, multi-site connections, and connected smart buildings. Built for UK businesses requiring resilient, always-on connectivity.
- Secure Cybersecurity services built on Microsoft 365 that protect businesses without slowing operations, including threat protection, audit-ready compliance, security simplification, and expert security guidance with 24/7 UK-based monitoring.
- Grow Business growth and AI adoption services including Microsoft Copilot deployment, cloud scaling, and operations simplification, helping UK businesses scale securely and unlock AI value within Microsoft 365.
- Cyber Score Assessment Standalone cybersecurity assessment tool enabling businesses to evaluate their cyber security posture. Available as a self-service diagnostic on the Backbone website.
- Hub+ Customer self-service portal for existing Backbone Connect clients to manage services, access support, and view their account.
Quantifiable outcome
- 27% reduction in IT costs through vendor and tool consolidation
- +1 more outcomes
Companies that use Backbone Connect
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles5 records
Backbone Connect technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature3 records
Backbone Connect partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- MicrosoftcoreCertified Microsoft Solutions Partner and Modern Work Partner. Backbone operates a Microsoft-first approach, helping clients maximize their existing Microsoft 365 investments. Provides Microsoft Copilot setup, governance, and AI adoption services.
- FortinetcoreFortinet Engage Partner providing Fortinet security solutions as part of the cybersecurity stack. Fortinet is used for advanced security infrastructure and threat protection.
- CiscocoreCisco networking technology partner providing enterprise-grade networking infrastructure solutions for connectivity and network management.
- MerakicoreCisco Meraki partner providing cloud-managed networking solutions including Wi-Fi, switching, and security appliances for simplified network infrastructure.
Scale indicators3 records
Recent moves2 records
Expansion highlights5 records
Backbone Connect competitors and assessment
Company assessmentBroad incumbents
- SCC: European IT services group offering managed services, infrastructure, and cybersecurity across UK and continental Europe. Competes with Backbone Connect in UK enterprise managed services and Microsoft-centric security and cloud engagements.
- Softcat: UK-based IT infrastructure and managed services provider serving SMEs and enterprises with Microsoft, networking, and security solutions. Comparable to Backbone Connect as a Microsoft-aligned UK MSP targeting similar buyer personas, but operating at significantly greater scale.
- Bechtle: European IT solutions provider with UK operations offering managed services, Microsoft 365, and security. Competes with Backbone Connect in UK mid-market managed services and Microsoft-led cloud engagements.
- Insight Enterprises: Global solutions integrator delivering managed services, Microsoft 365, security, and cloud transformation to mid-market and enterprise clients. Overlaps with Backbone Connect's Connect, Secure, and Grow pillars, but with much broader geographic and product reach.
Direct peers
- ANS Group: UK-based managed services and cloud provider focused on Microsoft Azure, security, and modern workplace. Closely comparable to Backbone Connect in scale, Microsoft-first positioning, and UK SME/enterprise target market.
- Daisy Communications: UK business communications and IT managed services provider covering connectivity, cloud, and security. Directly comparable to Backbone Connect's SME-focused managed connectivity and security offerings in the UK market.
- Six Degrees Group: UK-based managed cloud, connectivity, and security provider serving mid-market and enterprise customers. Comparable to Backbone Connect across multi-site connectivity, managed security, and cloud services.
- Redcentric: UK managed services provider delivering connectivity, cloud, and managed security to mid-market and public sector. Comparable to Backbone Connect's Connect and Secure pillars, with overlap in business internet and managed security services.
- Exponential-e: UK managed services and cloud connectivity provider combining enterprise connectivity, security, and cloud services. Comparable to Backbone Connect's business internet, multi-site, and security offerings for UK enterprises.
Regional players
- KCOM: UK-based managed connectivity and cloud services provider with strong regional presence. Comparable to Backbone Connect in business connectivity and managed services, though more regionally concentrated and telecom-led.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Backbone Connect social profiles
Digital presenceBackbone Connect compliance and trust
Trust signalCompliance2 records
Backbone Connect financial estimates
Financial estimateRevenue estimate
Valuation estimate
Backbone Connect leadership team
Management profileNumber of profiles
Profiles2 records
Backbone Connect funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Backbone Connect M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Backbone Connect
What does Backbone Connect do?
Backbone Connect is a UK managed service provider delivering recurring managed IT services across three pillars: Connect (IT infrastructure, business internet, hybrid working, serverless migration, multi-site connectivity, and connected buildings), Secure (cybersecurity, threat protection, audit-ready compliance, and 24/7 expert monitoring built on Microsoft 365), and Grow (Microsoft Copilot AI adoption, cloud scaling, and operations simplification). The company targets UK SMEs, PE-backed businesses, commercial landlords, and office movers with tailored engagements delivered by UK-based certified engineers.
Is Backbone Connect a public or private company?
Backbone Connect is a private company. It is classified as unknown and is currently operating.
When was Backbone Connect founded?
Backbone Connect was founded in 2008. It employs 51 to 100 people.
Where is Backbone Connect based?
Backbone Connect is headquartered in London, United Kingdom, in the Europe region.
How does Backbone Connect make money?
One revenue line is on record: managed IT Services.
Who are Backbone Connect's main competitors?
Broad incumbents on record are SCC, Softcat, Bechtle and Insight Enterprises. Direct peers are ANS Group, Daisy Communications, Six Degrees Group, Redcentric and Exponential-e. KCOM is listed as a regional player.
Does Backbone Connect have an API?
No public API is recorded for Backbone Connect.
What industry is Backbone Connect in?
Backbone Connect's product category is Managed IT Services. Its primary akta.pro industry code is BPAAACAE, Cloud & Infrastructure Support (Servers, Storage, Virtualization), with a secondary code of HDAIABAI, Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband). Its NAICS code is 54151 and its SIC code is 7370.