Verificado.ai

What Verificado.ai does

Verificado.ai is a private SaaS customer feedback platform purpose-built for retail and consumer brands operating in Latin America. The company automates the full feedback lifecycle through omnichannel collection (WhatsApp, email, SMS, QR, on-site forms, and POS), AI-powered moderation, multilingual review syndication, and NLP-based analytics. Its core offering is the Ratings & Reviews product, complemented by modular metric suites for NPS, CSAT, CES, On-Site Feedback, QR Feedback, and Third-Party Feedback (Google, Facebook, LinkedIn, Yelp). The platform is positioned as zero-click — collecting, moderating, and publishing without requiring dedicated customer teams — and claims 6x more reviews collected via WhatsApp and email, an average 18% conversion lift on product detail pages using its Smart Widget, and an overall average conversion uplift of 32%.

The underlying technology combines proprietary AI models (NLP for sentiment and attribute detection, generative AI in the AI Reviews Agent, anomaly detection for churn signals, and a GEO feature that optimizes review content for LLM-based assistants) with native connectors for VTEX, Magento, Shopify, PrestaShop, and OpenCart, plus ERP integrations for SAP and Microsoft Dynamics AX. AI models are described as trained on Latin American retail data, providing a regional data advantage over global incumbents. The company is pursuing ISO/IEC 27001 and ISO/IEC 27701 certifications and has aligned its framework with GDPR, signaling enterprise-grade compliance posture.

Commercially, Verificado.ai operates a direct enterprise field-sales motion across Chile, Peru, Mexico, Colombia, and Argentina, targeting mid-market to enterprise retailers. Pricing is modular and subscription-based, starting at $129 USD/month, scaling by the number of modules selected and monthly transaction volume. Notable enterprise customers include The North Face, GAP, Victoria's Secret, UGG, Brooks Brothers, Banana Republic, GUESS, Mammut, Puma Safety, and Rosen, spanning fashion, home, sporting, automotive, and electronics retail. The company has been recognized as a Startup Chile Big 5 startup and has received support from Corfo.

Name

Verificado.ai

Legal name

Verificado.ai

Website

https://verificado.ai

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

Verificado.ai is a SaaS customer feedback platform for Latin American retail that automates review collection via WhatsApp and email, AI-powered moderation, multilingual syndication across marketplaces, and conversion optimization for brands like GAP, Victoria's Secret, and The North Face.

Ownership category

akta.pro rank

Product category

Customer Feedback Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Personalization, Testing & Conversion Rate Optimization (CRO) (BPAFAFAG)

Keywords

• Customer feedback platform
• Ratings and reviews
• Omnichannel review collection
• NPS measurement
• AI sentiment analysis

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription - Customer Feedback Platform: Modular subscription-based SaaS pricing where clients select specific Customer Feedback modules (Reviews, NPS, CSAT, On-Site Feedback, QR, Third-Party Feedback) and pay based on monthly transaction volume. Plans start at $129/month.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Verificado.ai is a modular SaaS Customer Feedback Platform purpose-built for Latin American retail and consumer goods brands. It collects, moderates with AI/NLP, and publishes customer ratings and reviews across ecommerce and physical stores via WhatsApp, email, SMS, QR, on-site, and POS channels, exposing a Smart Widget on product detail pages and distributing reviews to regional marketplaces (Falabella, Paris, Ripley) and Google Shopping. Plans start at $129 USD/month with pricing that scales by selected modules and monthly transaction volume.

Product overview

Verificado.ai is a modular Customer Feedback Platform designed specifically for retail and consumer brands in Latin America. The core product, Ratings & Reviews, is complemented by separate metric modules including NPS, CSAT, and CES. Key features include the Smart Widget for eCommerce display, AI Review Agent for content enhancement, Review Syndication for multi-site/marketplace distribution, and Advanced Analytics with NLP-powered sentiment analysis. The platform operates on a Zero-Click model where collection, moderation, analysis, and publication happen automatically. All modules can be activated or deactivated independently, allowing retailers to pay only for the Customer Feedback components they need.

Differentiator

Problem solved

Functional benefit

Products and services

• Verificado.ai Customer Feedback Platform Modular SaaS Customer Feedback Platform for retail and consumer brands in Latin America that automates the collection, AI-powered moderation, analysis, publication, and syndication of customer ratings and reviews across ecommerce and physical stores via WhatsApp, email, SMS, QR, on-site, and POS channels.
• Ratings & Reviews Core module for collecting, moderating, and displaying customer ratings and reviews on eCommerce sites; collects 6x more reviews via WhatsApp and email with AI-powered moderation and a Smart Widget display that drives an average 18% conversion increase on product pages.
• NPS (Net Promoter Score) Module Net Promoter Score metric module for measuring customer loyalty and advocacy, integrated omnichannel across WhatsApp, email, QR codes, and on-site feedback within a unified CX dashboard.
• CSAT (Customer Satisfaction) Module Customer Satisfaction metric module integrated into the unified CX dashboard alongside Reviews and NPS for comprehensive voice-of-customer analytics.
• CES (Customer Effort Score) Module Customer Effort Score metric module available as part of the modular customer feedback solution to measure ease of customer interactions.
• On-Site Feedback Module Pull-feedback module for collecting customer opinions directly on the website, complementing push-based collection via WhatsApp and email.
• QR Feedback Module QR code-based feedback collection module for physical retail stores, integrated into the omnichannel feedback system alongside eCommerce and other channels.
• Third-Party Feedback Module Integration module for collecting and managing reviews from external sources including Google Reviews, Facebook, LinkedIn, and Yelp, unified in a single CX dashboard.

Quantifiable outcome

• 6x more reviews collected via automated WhatsApp and email outreach
• +3 more outcomes

Named customers24 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability8 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• VTEXcoreTechnology or IntegrationNative VTEX connector for seamless integration with VTEX ecommerce platform. The integration enables automated order retrieval, customer contact for review invitations, and widget deployment on VTEX-powered stores.
• Magento (Adobe Commerce)coreTechnology or IntegrationIntegration with Magento/Adobe Commerce platform for automated review collection and Smart Widget deployment on product pages.
• ShopifycoreTechnology or IntegrationIntegration with Shopify platform enabling rapid deployment of review collection and widget functionality for Shopify merchants.
• FalabellaminorChannel Partner/ Reseller/ DistributorMarketplace partner for review syndication - reviews can be distributed to Falabella marketplace as part of the distribution network.
• ParisminorChannel Partner/ Reseller/ DistributorMarketplace partner for review syndication - reviews can be distributed to Paris marketplace.
• RipleyminorChannel Partner/ Reseller/ DistributorMarketplace partner for review syndication - reviews can be distributed to Ripley marketplace.
• Google ReviewscoreTechnology or IntegrationIntegration to aggregate and import Google Reviews as part of third-party feedback sources, unified with internal reviews in the CX dashboard.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Medallia: Enterprise customer experience and feedback analytics platform used by large retailers. Comparable on omnichannel feedback ingestion, sentiment/NLP analytics, and CX dashboards for multi-country retail operations.
• Qualtrics: Enterprise experience management platform covering CX, NPS, CSAT, and customer feedback analytics. Overlaps Verificado.ai's NPS/CSAT/CES modules and voice-of-customer analytics, though as part of a much broader portfolio.

Direct peers

• Stamped.io: Reviews, loyalty, and referrals SaaS primarily for Shopify and Shopify Plus merchants. Comparable on AI-moderated review collection and on-site widget for ecommerce conversion.
• Loox: Visual reviews and UGC platform for Shopify merchants, including photo and video reviews with on-site display widgets. Overlaps Verificado.ai's image/video review processing and PDP display.
• Bazaarvoice: Enterprise-scale ratings & reviews and UGC platform with strong retailer and brand rosters, including syndication networks across multiple retailers and marketplaces. Overlaps Verificado.ai on enterprise retail reviews and multi-site syndication.
• PowerReviews: Ratings & reviews platform purpose-built for enterprise retailers, with deep ecommerce integrations and on-site display widgets. Direct competitor on conversion-driven review display and omnichannel collection.
• REVIEWS.io: Customer review platform focused on collecting verified reviews via email and SMS, with widgets, syndication, and analytics for ecommerce brands. Comparable on review lifecycle automation and conversion uplift claims.
• Yotpo: Global SaaS platform for ratings & reviews, UGC, SMS marketing, and loyalty, used by major retail and DTC brands. Direct overlap on ratings & reviews collection, AI moderation, and on-site display, including for fashion/apparel retailers served by Verificado.ai.
• Trustpilot: Consumer review platform widely used by retail and ecommerce brands to collect, display, and syndicate verified customer reviews. Comparable on review collection, syndication, and conversion-driving widgets.

Regional players

• Reeview: Chile-based ratings & reviews platform serving LATAM retailers and ecommerce brands. Direct regional peer competing for the same WhatsApp-first omnichannel review workflow in the Chilean and broader LATAM market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Verificado.ai