WorkPal

What WorkPal does

WorkPal is a cloud-based field service management software company headquartered in Belfast, Northern Ireland, that operates as a wholly-owned subsidiary of telecommunications and technology firm Barclay Communications. Founded in 2013, WorkPal provides an integrated platform that manages the full field service lifecycle—from quoting, job scheduling, and dispatch through mobile execution, digital forms, asset tracking, and invoicing—delivered as a web application plus iOS and Android mobile apps. The platform supports operations ranging from 5 to 500 field engineers and is differentiated by features including drag-and-drop scheduling with colour allocation, real-time data synchronisation, offline-capable mobile functionality, contactless QR-code signature capture, a built-in Form Builder, and native integrations with QuickBooks, Sage, and Xero.

The company targets SMB and mid-market businesses in UK and Ireland trade verticals such as electrical, plumbing and HVAC, facilities management, fire and security, cleaning, pest control, landscaping, roofing, environmental services, and property maintenance. Its go-to-market is sales-led, anchored on 'Book a Demo' and 'Book a Free Trial' CTAs, with implementation consultants handling onboarding. Distribution is augmented by a £1,000-per-referral referral programme, sponsorship of industry events such as the NI Electrical Awards (2017), and a Commercial Partnership with the Construction Employers Federation (CEF), announced in April 2021, which offers exclusive discounts to CEF's 800+ construction industry members.

WorkPal generates revenue primarily through per-seat SaaS subscriptions on tiered pricing (historically from £15 per user per month, with a standard 60-month contract term) bundled with included implementation hours and optional paid training and custom configuration services. WorkPal Limited is a UK private limited company (registered NI635061) at Grove House, 145-149 Donegall Pass, Belfast, BT7 1DT, holds GDPR compliance, and is verified under UKAS certification. The company is privately held with no public funding rounds disclosed, and management is led by Managing Director Britt Megahey and Sales Director Ian Megahey.

Name

WorkPal

Legal name

WorkPal Limited

Website

https://yourworkpal.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

WorkPal is a Belfast-based cloud field service management software subsidiary of Barclay Communications, serving SMB and mid-market trade businesses across the UK and Ireland with job scheduling, mobile workflows, digital forms, and accounting integrations.

Ownership category

akta.pro rank

Product category

Field Service Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

Enterprise Work Management & Collaborative Workflow Platforms (HDAEAHAI)

Keywords

• Field service software
• Job management software
• Field service management
• Mobile workforce management
• Scheduling software

Headquarters

HQ city

Belfast

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscription (SaaS): Subscription-based licensing model with tiered pricing based on user count. Supports operations ranging from 5 to 500 field engineers. Contract terms typically 60 months. Includes implementation support and ongoing customer success management.
2. Additional Training and Configuration Services: Additional training beyond the included 5 hours can be purchased at standard rates. Custom forms and reports are quoted based on complexity.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

WorkPal is a cloud-based field service management software platform that streamlines the complete workflow from quoting and job scheduling through field execution to invoicing and payment. It provides a mobile-first solution for office and field teams with real-time synchronisation, offline capability, digital forms, asset tracking, and native integrations with QuickBooks, Sage, and Xero, targeting SMB to mid-market field service businesses in the UK and Ireland.

Product overview

WorkPal is a cloud-based field service management software platform that provides a comprehensive suite of integrated modules for managing the complete field service lifecycle. The core WorkPal Job Management Software serves as the central hub, integrating with specialized modules including Asset Management, Equipment Management, Digital Forms, Form Builder, Mobile App, Invoices, Quotes, Reporting, Scheduling, Tasks and Parts, Client Portal, and Subcontractor Portal. These modules work together to enable businesses to manage everything from job creation, scheduling, and dispatch to field data capture, invoicing, and customer communication in one unified platform with real-time synchronization between office and field workers.

Differentiator

Problem solved

Functional benefit

Products and services

• WorkPal Job Management Software Cloud-based field service management platform that streamlines operations from quoting and scheduling to job completion and invoicing, with real-time synchronisation between office and mobile workers. Designed for SMB to mid-market field service businesses operating 5 to 500 field engineers across trades including electrical, plumbing/HVAC, facilities management, fire and security, cleaning, pest control, property maintenance, and environmental services in the UK and Ireland.
• WorkPal Client Portal Secure read-only customer portal offering clients visibility of job progress, site information, pricing, and notes visibility controlled by the business.
• WorkPal Mobile App iOS and Android field service application delivering job information, tasks, parts, site history, and forms directly to engineers' devices with offline capability, real-time sync, on-site data capture, digital sign-off, and photo uploads.

Quantifiable outcome

• 60% reduction in paperwork
• +4 more outcomes

Named customers5 records

Segments11 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature10 records

Partnerships

Five partnerships are on record, tiered core.

• Construction Employers Federation (CEF)coreGTM or Marketing Partner · 14 April 2021WorkPal became a CEF Commercial Partner, the first of its new tier. CEF represents over 800 construction industry members in Northern Ireland. WorkPal offers CEF members an exclusive free setup fee worth £2,000. This partnership provides market access to CEF's member network.
• SagecoreTechnology or IntegrationNative integration with Sage accounting software. Syncs financial data between office and field teams, eliminating double-entry. Completed job and financial data export automatically.
• QuickBookscoreTechnology or IntegrationNative integration with QuickBooks accounting software. Syncs financial data between office and field teams, eliminating double-entry.
• XerocoreTechnology or IntegrationNative integration with Xero accounting software. Syncs financial data between office and field teams, eliminating double-entry.
• Barclay CommunicationscoreStrategic or Co-development PartnerWorkPal was developed in 2013 in response to customer needs identified through Barclay Communications. WorkPal was wholly developed in-house at Barclay Communications. MD Britt Megahey is quoted discussing WorkPal's development and market positioning.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Simpro: Simpro provides FSM and job management software for trade contractors (electrical, plumbing, HVAC, fire/security). Comparable on customer profile, quoting-to-invoicing workflow, and recurring contract automation.
• Commusoft: Commusoft is a UK-based FSM SaaS focused on plumbing, heating, and field service contractors. Directly comparable to WorkPal on vertical specialization, recurring maintenance features, and UK SMB customer base.
• Joblogic: Joblogic is a UK-based FSM SaaS targeting plumbing, HVAC, electrical, and facilities management SMBs. The most direct UK competitor to WorkPal on geography, vertical, and per-user pricing model.
• Jobber: Jobber is a leading SaaS field service management platform targeting SMB home-service trades (electrical, plumbing, HVAC, cleaning). Directly comparable to WorkPal on target customer, pricing model, and feature scope.
• ServiceM8: ServiceM8 is a mobile-first FSM platform widely used by UK and Australian trade SMBs. Closely aligned with WorkPal on mobile-only field worker UX, offline capability, and trade vertical focus.
• BigChange: BigChange is a UK FSM platform offering job management, scheduling, mobile workforce, and CRM for trades and field service operators. Comparable to WorkPal on UK focus, mobile-first field workflows, and mid-market positioning.
• ServiceTitan: ServiceTitan is the largest US-headquartered FSM SaaS for residential and commercial trades. Comparable on core workflow (scheduling, dispatch, invoicing, mobile) though it operates at much larger scale and serves similar trades verticals.

Broad incumbents

• Salesforce Field Service: Salesforce Field Service is the FSM module of the Salesforce CRM platform, serving larger enterprises with dispatch and workforce automation. Overlaps with WorkPal at the high end of mid-market field service but typically priced and scoped well above WorkPal.
• ServiceMax: ServiceMax (a PTC company) offers FSM and asset-centric service management for equipment-intensive industries. Overlaps with WorkPal's asset management and recurring job capabilities but addresses enterprise customers rather than trades SMBs.
• Microsoft Dynamics 365 Field Service: Microsoft Dynamics 365 Field Service provides scheduling, dispatch, and mobile workforce capabilities as part of the broader Dynamics ERP/CRM suite. Comparable on core FSM capability but positioned for enterprise customers rather than WorkPal's trades SMB niche.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/yourworkpal

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WorkPal