BigChange
BigChange is a Leeds, UK-based cloud field service management platform, founded in 2013 and now a subsidiary of Simpro Group, serving trade and service businesses across plumbing, HVAC, electrical, fire & security, facilities management and equipment hire with an AI-native Lightning platform and integrated CRM, scheduling, invoicing, vehicle tracking and mobile workforce tools.
- Company typePrivate
- Founded2013
- HeadquartersLeeds, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What BigChange does
BigChange Group Limited is a Leeds, UK-headquartered provider of a cloud-based, all-in-one field service management (FSM) platform founded in 2013 and operating today as a wholly-owned subsidiary of Simpro Group following its October 2024 acquisition. The platform serves trade and field service businesses across plumbing, HVAC, electrical, fire and security, facilities management, equipment rental, drainage/waste/environment, industrial doors and building maintenance verticals, with a stated footprint of 250,000+ users worldwide pre-acquisition and a combined Simpro Group install base exceeding 22,000-24,000 businesses and 400,000-450,000 users across the UK, Europe, North America, Australia and New Zealand.
The core platform integrates CRM, job scheduling, financial management and invoicing, job sheets/cards, mobile workforce management, vehicle tracking, business intelligence, subcontractor management, accounting integrations (Xero, Sage, QuickBooks), asset management and in-field payments into a single system. On top of this foundation, BigChange has built two AI-driven layers: Lightning (an AI-native operating platform launched in 2025 with a proprietary 'Cooper' AI brain and five autonomous agents — JustAsk, FieldReady, JobReady, JobScribe, JobBrief — handling natural language business intelligence queries, technician training, pre-job preparation, real-time audio documentation and automated customer briefings) and Delight (an AI-powered customer retention module). Supporting products include a Smart Dashcam, Extra Fleet, Extra Fuel and a REST API for developer integrations.
BigChange operates a SaaS subscription revenue model with quote-based, non-publicly-disclosed pricing typically on annual billing. Go-to-market combines direct sales (website-driven demo requests) with a structured three-tier partner program (Registered, Select, Premier) offering referral fees of 10-20% or subscription discounts, complemented by content marketing, webinars, comparison pages against competitors (Joblogic, Commusoft, Eworks Manager, etc.) and customer success storytelling. The company employs 101-250 people, has raised approximately $102.5 million in growth equity from Great Hill Partners (February 2021), and serves enterprise customers including Algeco, Envirovent, EDF Energy and Sunbelt alongside its broader SMB and mid-market base.
BigChange firmographics
Firmographics- Name
- BigChange
- Legal name
- BigChange Group Limited
- Website
- https://bigchange.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- BigChange is a Leeds, UK-based cloud field service management platform, founded in 2013 and now a subsidiary of Simpro Group, serving trade and service businesses across plumbing, HVAC, electrical, fire & security, facilities management and equipment hire with an AI-native Lightning platform and integrated CRM, scheduling, invoicing, vehicle tracking and mobile workforce tools.
- Ownership category
- akta.pro rank
BigChange industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Other Computer Related Services (541519)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Field Service Management (FSM) & Dispatch Platforms (HDAEALAM)
Keywords
Where BigChange is headquartered
LocationHeadquarters
- HQ city
- Leeds
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
BigChange business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: BigChange operates as a cloud-based SaaS platform offering subscription-based access to their all-in-one job management software. The platform is available through monthly or annual subscription plans with tiered partner programs. Revenue is generated through recurring software subscriptions with pricing based on business size and feature requirements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Standard SaaS subscription with all-in-one platform access |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
BigChange product offering
Product offeringCore offering
BigChange provides an all-in-one cloud-based field service management (FSM) platform that combines job scheduling, CRM, mobile workforce management, vehicle tracking, invoicing, payments, asset management, and business intelligence into a single integrated system. The platform is augmented by an AI-native intelligence layer (BigChange Lightning) featuring autonomous AI agents for job preparation, documentation, customer briefings, and natural-language business intelligence queries, plus add-on modules for fleet management, fuel cards, AI dashcams, and a developer REST API.
Product overview
BigChange is an all-in-one cloud-based field service management (FSM) platform combining job management, CRM, job scheduling, financial management/invoicing, mobile workforce management, vehicle tracking, business intelligence, asset management, payments, and subcontractor management into a single integrated system. The core platform is augmented by AI-powered add-on modules: Lightning (an AI-native intelligence layer featuring the Cooper AI brain and five autonomous agents: JustAsk, FieldReady, JobReady, JobScribe, and JobBrief) and Delight (an AI-powered customer retention module). Additional paid extras include Extra Fleet, Extra Fuel, Smart Dashcam (AI dashcam), and a REST API for developer integrations. The platform serves field service industries including plumbing, HVAC, electrical, facilities management, fire and security, drainage, and equipment hire.
Differentiator
Problem solved
Functional benefit
Brands
- BigChange Lightning: AI-native operating platform for field service businesses with AI agents including JustAsk, FieldReady, JobReady, JobScribe, and JobBrief for job planning, training, documentation, and customer briefing.
- Delight
- BigChange University (BCU)
Products and services
- BigChange Platform All-in-one cloud-based field service management (FSM) platform combining job management, CRM, scheduling, mobile workforce management, vehicle tracking, invoicing, business intelligence, asset management, payments, and subcontractor management into a single integrated system for trade and field service businesses.
- BigChange Lightning AI-native intelligence layer featuring an AI brain (Cooper) and five AI agents (JustAsk, FieldReady, JobReady, JobScribe, JobBrief) that automate training, job preparation, documentation, customer briefings, and business intelligence queries. Claims to reduce paperwork by 30-60 minutes per technician daily and improve first-time-fix rates from 75% to 90%.
- Delight AI-powered customer retention module that uses job and service history to identify upsell and cross-sell opportunities, personalise outreach, and automate marketing campaigns to convert past jobs into repeat revenue from existing customers.
- Extra Fleet Extended fleet management add-on providing additional vehicle management capabilities beyond standard vehicle tracking for BigChange customers managing commercial vehicle fleets.
- Extra Fuel Fuel card integration add-on for tracking and managing fuel expenses across fleet vehicles, enabling field service businesses to monitor fuel consumption and costs.
- Smart Dashcam AI-powered dashcam hardware and software add-on for fleet safety monitoring, driver behavior analysis, real-time video processing, and incident documentation for fleet vehicles.
- BigChange REST API REST API sold as an Extra product that enables developers and partners to build custom integrations and automate workflows with the BigChange platform. Sandbox/test licenses are provided through the Partner Network.
Quantifiable outcome
- 29% decrease in customer no-show rates
- +7 more outcomes
Companies that use BigChange
Customer profileNamed customers6 records
Segments9 records
Ideal customer profiles3 records
BigChange technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability8 records
Feature6 records
BigChange partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Counter (part of Northcoders)coreManchester-based consultancy Counter signed a 12-month deal with BigChange to support development of mobile engineering solutions. The project involves assembling a team of five technologists including developers and a tech lead, highlighting growing demand for Counter's modern cloud, data, and AI/ML services.
Scale indicators6 records
Recent moves7 records
Expansion highlights5 records
BigChange competitors and assessment
Company assessmentDirect peers
- Simpro: Simpro is the parent group of BigChange and a global FSM platform serving trade and field service businesses across Australia/NZ, North America, and the UK. It is the closest direct peer, sharing customer segments and product scope, with the two now jointly positioned under one corporate umbrella.
- Jobber: Jobber is a cloud FSM platform targeting home service SMBs (HVAC, plumbing, electrical, landscaping) primarily in North America. It competes head-to-head with BigChange for trade SMB customers with similar scheduling, CRM, and invoicing capabilities.
- Housecall Pro: Housecall Pro is an FSM SaaS for home service professionals in North America, offering scheduling, dispatching, invoicing, and customer communication. It targets the same trade SMB segment as BigChange with comparable all-in-one positioning.
- Joblogic: Joblogic is a UK-based FSM platform for field service businesses including HVAC, electrical, plumbing, and fire & security. BigChange maintains a direct comparison page against Joblogic, indicating head-to-head competition in the UK mid-market.
- Commusoft: Commusoft is a UK FSM platform for plumbing, heating, and HVAC contractors, with strong SMB focus. BigChange explicitly compares against Commusoft in its marketing, signalling direct UK field service competition.
- Workiz: Workiz is a field service management platform focused on locksmiths, garage door, appliance repair, and HVAC businesses in North America. It competes with BigChange for trade SMB customers with similar scheduling, dispatch, and payment features.
Broad incumbents
- ServiceTitan: ServiceTitan is a leading FSM platform for trades and home services in North America, listed on Nasdaq post-2024 IPO. It directly competes for mid-market and enterprise trades customers and operates at substantially greater scale and capitalisation than BigChange.
- Salesforce Field Service: Salesforce Field Service is the FSM offering within the Salesforce platform, targeting mid-market and enterprise customers with complex service operations. It represents a broader, enterprise-grade incumbent alternative to BigChange's all-in-one trade FSM.
- Microsoft Dynamics 365 Field Service: Dynamics 365 Field Service is Microsoft's enterprise FSM offering tightly integrated with the Dynamics 365 ERP/CRM suite. It competes with BigChange for larger customers seeking integrated ERP + FSM, particularly in asset-intensive industries.
Emerging players
- ServiceMax: ServiceMax is an FSM platform for asset-intensive and complex equipment service operations. While it targets a different (more industrial) segment than BigChange, it is a comparable next-generation FSM player with strong mobile and AI capabilities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
BigChange social profiles
Digital presenceBigChange financial estimates
Financial estimateRevenue estimate
Valuation estimate
BigChange leadership team
Management profileNumber of profiles
Profiles5 records
BigChange funding detail
Funding detailFunding overview
Funding rounds4 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BigChange M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BigChange
What does BigChange do?
BigChange provides an all-in-one cloud-based field service management (FSM) platform that combines job scheduling, CRM, mobile workforce management, vehicle tracking, invoicing, payments, asset management, and business intelligence into a single integrated system. The platform is augmented by an AI-native intelligence layer (BigChange Lightning) featuring autonomous AI agents for job preparation, documentation, customer briefings, and natural-language business intelligence queries, plus add-on modules for fleet management, fuel cards, AI dashcams, and a developer REST API.
Is BigChange a public or private company?
BigChange is a private company. It is classified as corporate owned and is currently operating.
When was BigChange founded?
BigChange was founded in 2013. It employs 101 to 250 people.
Where is BigChange based?
BigChange is headquartered in Leeds, United Kingdom, in the Europe region.
How does BigChange make money?
One revenue line is on record: saaS Subscription.
Who are BigChange's main competitors?
Direct peers on record are Simpro, Jobber, Housecall Pro, Joblogic, Commusoft and Workiz. Broad incumbents are ServiceTitan, Salesforce Field Service and Microsoft Dynamics 365 Field Service. ServiceMax is listed as an emerging player.
Does BigChange have an API?
Yes. BigChange offers a REST API for developers to build integrations and automate workflows. The API is accessible via the Developers Portal at https://developers.bigchange.com/. Partner-tiered access includes sandbox licenses. The API is also mentioned as an 'Extra' product offering under RestAPI. API documentation is available through the Developers Portal, and sandbox/test licenses are provided through the Partner Network (Registered tier and above). Developer documentation is at developers.bigchange.com.
What industry is BigChange in?
BigChange's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEALAM, Field Service Management (FSM) & Dispatch Platforms. Its NAICS code is 51821 and its SIC code is 7372.