eRx Script Exchange
eRx Script Exchange is Australia's national electronic prescription exchange provider, contracted by the Australian Government to operate the National Prescription Delivery Service and Active Script List for prescribers, pharmacies, and patients nationwide.
- Company typePrivate
- Founded2009
- HeadquartersAbbotsford, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What eRx Script Exchange does
eRx Script Exchange, established April 2009 and headquartered in Abbotsford, Victoria, is Australia's first and largest prescription exchange service. The company operates the secure electronic transmission infrastructure that delivers prescription information between prescribing medical practitioners, dispensing pharmacies, and patients across all eight Australian states and territories. In July 2023, the Australian Government Department of Health, Disability and Ageing contracted eRx as the sole operator of the National Prescription Delivery Service (NPDS) and Active Script List (ASL), following a competitive procurement. eRx is a wholly owned subsidiary of Fred IT Group, which in turn is owned by Telstra Health.
The core platform uses a three-level encryption architecture (decryptable only at the dispensing pharmacy), barcode and QR code scanning, and token-based electronic prescription delivery via SMS, email, or paper. It integrates with the National Data Exchange for Real Time Prescription Monitoring (RTPM) across all Australian jurisdictions, providing clinicians with medication history at point of care to reduce misuse of controlled medicines. Key products include My Script List (a patient-controlled consolidated prescription list, launched 2021 in partnership with competitor MediSecure), MedView Flow (cloud-based pharmacy workflow connecting 3,500+ pharmacies), SafeScript (Victoria's RTPM system), and the National Data Exchange. The platform is embedded in 60+ prescribing software products and 10+ dispensing software products across Australia, with adoption requiring only activation within existing clinical systems.
The business model rests on government funding for PBS and RPBS prescription transactions through the NPDS contract, with no fees charged to doctors, pharmacies, or patients for government-subsidized prescriptions. Effective 1 July 2025, eRx introduced a $0.15 (ex-GST) per-transaction fee on private prescriptions to offset costs previously absorbed, representing the company's first direct commercial revenue stream outside the government contract. Distribution is exclusively via OEM-style embedded software integration, supported by self-service registration portals, phone/email support, and the MedView Flow pharmacy channel. Primary customer segments are medical practitioners and community pharmacies; patients are a secondary segment accessing the platform indirectly through prescribers and dispensing pharmacies.
eRx Script Exchange firmographics
Firmographics- Name
- eRx Script Exchange
- Legal name
- eRx Script Exchange Pty Ltd
- Website
- https://erx.com.au
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- eRx Script Exchange is Australia's national electronic prescription exchange provider, contracted by the Australian Government to operate the National Prescription Delivery Service and Active Script List for prescribers, pharmacies, and patients nationwide.
- Ownership category
- akta.pro rank
eRx Script Exchange industry classification
Industry- Product category
- Electronic Prescription Exchange / Healthcare Information Exchange
- NAICS
- Custom Computer Programming Services (541511)
- akta.pro primary industry
- ePrescribing & Medication Workflow Platforms (EPCS, formulary, prior auth, med history) (HLALAIAD)
- akta.pro secondary industries
- PBM Technology Platforms (ePA/eRx/Real-Time Benefit Tools) (HLAEAKAL), Payer-Provider Data Exchange (X12, prior auth, claims/clinical attachment) (HLACABAK)
Keywords
Where eRx Script Exchange is headquartered
LocationHeadquarters
- HQ city
- Abbotsford
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
eRx Script Exchange business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales
Revenue model
- Government-Funded Prescription Exchange (PBS/RPBS): eRx is contracted by the Australian Government Department of Health, Disability and Ageing as the NPDS provider. All PBS and RPBS prescription transactions—including SMS fees for ePrescriptions—are directly funded by the Commonwealth. No transaction fees are charged to doctors, pharmacies, or patients for these prescription types.
- Private Prescription Transaction Fee: Effective 1 July 2025, eRx introduced a transaction fee of $0.15 (ex-GST) per eligible private prescription dispensed via the platform. Both fully digital electronic prescriptions and eRx-barcoded paper prescriptions incur the fee. Manually entered prescriptions are exempt. This offsets costs previously absorbed by eRx as the service was only government-funded for PBS/RPBS prescriptions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Others | PBS/RPBS prescriptions — free for all users |
| Transaction based/ take rate | Monthly | Private prescriptions — $0.15 per transaction |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels7 records
eRx Script Exchange product offering
Product offeringCore offering
eRx Script Exchange operates a national electronic prescription exchange platform that securely transmits prescription information between Australian prescribers and dispensing pharmacies using barcode/QR scanning and token-based ePrescription delivery. It functions as the contracted National Prescription Delivery Service (NPDS) and Active Script List (ASL) provider for the Australian Government, integrating Real Time Prescription Monitoring (RTPM) data via the National Data Exchange. The service is free to prescribers, pharmacies, and patients for PBS/RPBS prescriptions, with a $0.15 (ex-GST) per-transaction fee applied to private prescriptions from 1 July 2025.
Product overview
eRx Script Exchange operates as a unified electronic prescription exchange platform serving as Australia's national Prescription Delivery Service (NPDS). The core platform enables secure electronic transmission of prescriptions between medical practitioners and pharmacists, supporting both electronic prescriptions (via tokens or My Script List) and barcoded paper prescriptions. Key integrated modules include Real Time Prescription Monitoring (RTPM) for patient safety, My Script List for patient-controlled prescription management, and MedView Flow for pharmacy workflow optimization. The service also supports the National Data Exchange (NDE) for cross-jurisdictional prescription monitoring. The platform is free for prescribers and pharmacies for PBS/RPBS prescriptions, with a nominal fee for private prescriptions introduced July 2025.
Differentiator
Problem solved
Functional benefit
Products and services
- eRx Script Exchange (Electronic Prescription Exchange Platform) Australia's first and largest Prescription Exchange Service enabling secure electronic transmission of prescription information between medical practitioners, pharmacists, and patients. Functions as the national Prescription Delivery Service (PDS) provider contracted by the Australian Government.
- National Prescription Delivery Service (NPDS) Government-funded national prescription exchange service providing electronic prescription delivery, SMS fees, and funding certainty for PBS and RPBS prescriptions. Operated under 2023 sole-source contract with the Australian Government Department of Health, Disability and Ageing.
- My Script List (MySL) Patient-controlled digital script list that consolidates all active prescriptions and repeats in one place, enabling patients to authorise pharmacies, doctors, and third-party intermediaries to access and dispense directly from the consolidated list without needing separate tokens for each item.
- Real Time Prescription Monitoring (RTPM) Integrated RTPM data via the National Data Exchange that gives clinicians accurate and timely patient medication history information at the point of care to support safer prescribing of controlled medicines and reduce misuse.
- MedView Flow Cloud-based pharmacy workflow tool that consolidates paper-based and electronic scripts into a single electronic queue, supporting MySL access, in-store mobile app queue management, and remote token ordering for pickup or delivery across a network of 3,500+ participating pharmacies.
- SafeScript (Victoria) Victorian real-time prescription monitoring system that uses real-time prescription data captured via electronic transfer to monitor Schedule 8 medications and other high-risk medications, forming part of the national RTPM network.
- Active Script List (ASL) Department of Health-conformant active script list that enables patient-authorised access to consolidated prescription lists for dispensing by pharmacies, providing a national capability complementary to the NPDS.
- Private Prescription Transaction Fee Service Transaction-fee-based private prescription service that offsets costs previously absorbed by eRx for non-PBS/RPBS prescriptions, invoiced monthly by MedView Services Pty Ltd for approximately 70% of private prescription volume.
Quantifiable outcome
- 20 million+ electronic prescriptions transmitted
- +4 more outcomes
Companies that use eRx Script Exchange
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles3 records
eRx Script Exchange technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature6 records
eRx Script Exchange partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and major.
- Australian Government Department of Health, Disability and AgeingcoreThe Australian Government contracted eRx Script Exchange as the sole operator of the National Prescription Delivery Service (NPDS) and Active Script List (ASL) from 1 July 2023 following a robust procurement process. This contract provides government funding for PBS/RPBS prescription transactions and establishes eRx as essential national digital health infrastructure.
- Victorian Department of Human ServicesmajorFred IT Group (owner of eRx) was appointed by the Victorian Department of Human Services to develop SafeScript, Australia's first real-time prescription monitoring system, launched in Victoria October 2018. eRx provides the real-time prescription data via Medication Knowledge Pty Ltd joint venture.
- Fred IT GroupcoreFred IT Group is the parent company of eRx Script Exchange. eRx was established in April 2009 as a wholly owned subsidiary of Fred IT Group. Fred IT Group is in turn owned by Telstra Health. Paul Naismith is pharmacist and CEO of Fred IT Group. Fred IT provides Fred Dispense pharmacy software and developed MedView Flow for eRx workflow integration.
- MediSecurecoreMediSecure is Australia's other prescription exchange service. eRx and MediSecure created Medication Knowledge Pty Ltd as a joint venture to deliver prescription data to the Victorian SafeScript RTPM system. Both services co-developed My Script List (MySL) as a Department of Health-conformant Active Script List.
- Australian Digital Health AgencymajoreRx is ADHA-conformant as a Prescription Delivery Service under ADHA requirements. The ADHA sets standards for electronic prescribing in Australia and manages initiatives including My Health Record. eRx integrates with ADHA systems and participates in National Data Exchange for RTPM.
- Prescribing Software Vendors (60+ partners)coreeRx is integrated into all major Australian prescribing software programs including Best Practice Software, MedicalDirector, Halaxy, Genie, Medical-Objects, MediNet Australia, Medtech Global, Oracle Health, Telstra Health, and 50+ others. Software vendors embed eRx functionality, enabling prescribers to activate with no additional implementation.
- Dispensing Software Vendors (10+ partners)coreeRx is integrated into major Australian pharmacy dispensing software including Fred IT Group (Fred Dispense, Fred NXT), Minfos Systems, Dedalus DH Australia, Phillips & Phillips Pharmacy Computers, Z Software, CW Software, and others. Pharmacies activate eRx within their existing dispensing software.
- MedViewmajorMedView developed MedView Flow and MedView Patient Connect in partnership with eRx. MedView Flow is a cloud-based workflow tool bringing paper and electronic scripts into one queue for pharmacies. MedView Patient Connect enables patients to pre-order prescriptions from 3,500+ pharmacies via eRx tokens. eRx tokens include a pre-order button linking to MedView services.
- National Data Exchange (NDE)majorThe National Data Exchange is a Commonwealth government initiative managed by Fred IT Group as the NDE software provider. It acts as a federated data repository receiving prescribing and dispensing data from all Australian states and territories for RTPM, preventing cross-border misuse of controlled drugs.
- Major Pharmacy Groups (Priceline, Amcal, Guardian, Discount Drug Stores, Advantage, Ventura Health)majorLeading Australian pharmacy groups committed to MedView Flow adoption for their member pharmacies, enabling electronic prescription management and pre-ordering through eRx. These groups represent thousands of pharmacy outlets across Australia.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
eRx Script Exchange competitors and assessment
Company assessmentDirect peers
- DoseSpot: ePrescribing platform integrated into EHR and practice management systems, focused on compliant electronic prescribing (EPCS, controlled substances, formulary checks). Closely comparable to eRx in business model (embedded vendor integration) and functionality (ePrescribing workflows).
- MediSecure: Australia's other national prescription exchange service and the only direct competitor to eRx. Both services co-developed My Script List (MySL) and operate the Medication Knowledge Pty Ltd joint venture feeding SafeScript/RTPM. They share an effective duopoly in Australian ePrescribing infrastructure.
Broad incumbents
- Epic Systems: Dominant US hospital EHR vendor with extensive ePrescribing capabilities built into its platform. While not a standalone prescription exchange, Epic's vertical integration of prescribing and dispensing workflows represents the alternative model to eRx's national-exchange architecture.
- DrFirst: US-based pioneer in ePrescribing, medication history, and clinical interoperability, with national network effects across EHRs and pharmacies. Comparable to eRx as a prescription exchange and medication workflow platform with extensive software-vendor integration.
- Oracle Health (Cerner): Major EHR vendor with embedded ePrescribing and medication management workflows. Comparable as a large-scale ePrescribing environment within hospital and ambulatory software, and noted as one of eRx's own prescribing software partners in Australia.
- Surescripts: The dominant US electronic prescribing network connecting EHRs, pharmacies, PBMs, and clinicians. Operates as a national-scale health information exchange for prescriptions—directly analogous to eRx's role in Australia, but at much larger US scale and with PBM ownership (owned by CVS Health, Express Scripts, and others).
- Veradigm (Allscripts): Major EHR and practice management vendor offering embedded ePrescribing as part of its clinician software suite. Comparable to eRx's integration-with-vendors model but as part of a broader enterprise EHR portfolio rather than a standalone prescription exchange.
Emerging players
- MedAdvisor: Australian medication management app integrated with eRx's My Script List. Complementary rather than competitive, but represents the patient-facing medication-adjacent ecosystem in which eRx's ASL data is consumed.
Others
- Pharmacy Guild of Australia (MedView): MedView is the eRx partner that developed MedView Flow, the pharmacy workflow tool connecting 3,500+ pharmacies to eRx tokens. Closely intertwined as a distribution and channel partner for eRx's pre-order and dispensing workflow functionality.
Regional players
- ScriptCheckSA: South Australia's real-time prescription monitoring system that integrates with national ePrescribing infrastructure. Comparable to eRx's SafeScript/RTPM module but operated as a state-level government service rather than a national exchange.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
eRx Script Exchange social profiles
Digital presenceeRx Script Exchange compliance and trust
Trust signalCompliance5 records
eRx Script Exchange financial estimates
Financial estimateRevenue estimate
Valuation estimate
eRx Script Exchange leadership team
Management profileNumber of profiles
eRx Script Exchange funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
eRx Script Exchange M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about eRx Script Exchange
What does eRx Script Exchange do?
eRx Script Exchange operates a national electronic prescription exchange platform that securely transmits prescription information between Australian prescribers and dispensing pharmacies using barcode/QR scanning and token-based ePrescription delivery. It functions as the contracted National Prescription Delivery Service (NPDS) and Active Script List (ASL) provider for the Australian Government, integrating Real Time Prescription Monitoring (RTPM) data via the National Data Exchange. The service is free to prescribers, pharmacies, and patients for PBS/RPBS prescriptions, with a $0.15 (ex-GST) per-transaction fee applied to private prescriptions from 1 July 2025.
Is eRx Script Exchange a public or private company?
eRx Script Exchange is a private company. It is classified as corporate owned and is currently operating.
When was eRx Script Exchange founded?
eRx Script Exchange was founded in 2009. It employs 11 to 50 people.
Where is eRx Script Exchange based?
eRx Script Exchange is headquartered in Abbotsford, Australia, in the Oceania region.
How does eRx Script Exchange make money?
Two revenue lines are on record. Government-Funded Prescription Exchange (PBS/RPBS) is the primary driver. The others are private Prescription Transaction Fee.
Who are eRx Script Exchange's main competitors?
Direct peers on record are DoseSpot and MediSecure. Broad incumbents are Epic Systems, DrFirst, Oracle Health (Cerner), Surescripts and Veradigm (Allscripts). MedAdvisor is listed as an emerging player. Pharmacy Guild of Australia (MedView) is listed as an others. ScriptCheckSA is listed as a regional player.
Does eRx Script Exchange have an API?
No public API is recorded for eRx Script Exchange.
What industry is eRx Script Exchange in?
eRx Script Exchange's product category is Electronic Prescription Exchange / Healthcare Information Exchange. Its primary akta.pro industry code is HLALAIAD, ePrescribing & Medication Workflow Platforms (EPCS, formulary, prior auth, med history), with a secondary code of HLAEAKAL, PBM Technology Platforms (ePA/eRx/Real-Time Benefit Tools). Its NAICS code is 541511.