What Reimer does

Reimer is a privately held, family-owned home services company founded in 1921 in Buffalo, New York, that delivers HVAC, plumbing, electrical, and excavation services to residential homeowners in Western and Central New York. Its core operations span four service lines: heating and air conditioning (furnace, boiler, heat pump, AC, ductless mini-split, duct cleaning); plumbing (repair, drain and sewer cleaning, frozen pipe repair, water heater, leak detection, water filtration, garbage disposal); electrical (repairs, panel upgrades, rewiring, lighting, EV chargers, generators, surge protection, smart home); and excavation support for underground infrastructure. Technical depth is concentrated in trade expertise rather than proprietary platforms — the company holds New York plumbing license #178239, employs licensed and background-checked technicians, and operates as a Factory Authorized Trane System Dealer with a complementary Mitsubishi-backed ductless offering.

The business model combines professional services revenue across all four trades (job-based, quote-priced after inspection) with an annual maintenance plan subscription stream that delivers recurring, priority-scheduled preventative service. Go-to-market is direct-to-consumer: 24/7 phone intake, online request forms, website-driven local SEO across 15+ community service-area pages, digital coupons, approved-credit financing for larger installations, and 2-year repair warranties backed by a 100% satisfaction guarantee. Distribution is delivered through five regional offices (Cheektowaga HQ, Rochester, Albany/Clifton Park, Hamburg, Syracuse/Brewerton) that dispatch field service technicians across Western and Central New York. The customer base is long-tail residential homeowners with no named enterprise or commercial accounts disclosed, and customer concentration risk is accordingly low at the account level but regionally concentrated in the NY markets served.

Name

Reimer

Legal name

Reimer

Website

https://reimerhvac.com

Company type

Private

Founded year

1921

Operating status

Operating

Headcount range

11–50 employees

Short description

Reimer is a Buffalo-founded, family-owned home services company delivering HVAC, plumbing, electrical, and excavation services to residential homeowners across Western and Central New York via five regional offices and 24/7 emergency response.

Ownership category

akta.pro rank

Headquarters

HQ city

Tonawanda

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. HVAC Services: Revenue generated from air conditioning and heating repair, maintenance, tune-up, and installation services for residential homeowners. Includes ductless mini-split systems, thermostats, and duct cleaning. Services available 24/7 with emergency service capability.
2. Plumbing Services: Revenue from plumbing repair, drain cleaning, water heater services, leak detection, sewer line cleaning, frozen pipe repairs, bathroom and kitchen plumbing, water filtration, and garbage disposal services. Emergency plumbing services available Day or Night.
3. Electrical Services: Revenue generated from electrical repairs, panel upgrades, wiring/rewiring, lighting installation, EV charger installation, surge protection, generator installation, and smart home installations.
4. Excavation Services: Excavation services for plumbing and HVAC infrastructure projects.
5. Maintenance Plans: Annual maintenance plan memberships providing ongoing service agreements, priority scheduling, and preventative maintenance for HVAC, plumbing, and electrical systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Reimer is a home services company that provides HVAC, plumbing, electrical, and excavation services to residential homeowners across Western and Upstate New York. The company dispatches licensed technicians to customer homes for repair, maintenance, tune-up, and installation of heating and cooling systems, plumbing infrastructure, and electrical systems, with 24/7 emergency availability and annual maintenance plan memberships.

Product overview

Reimer is a traditional home services company offering a comprehensive portfolio of HVAC, plumbing, and electrical services for residential customers in Buffalo, Erie County, and Western New York. The company operates as a single unified service business rather than a software platform. The core product/service portfolio includes four main service categories: Air Conditioning Services (repair, maintenance, tune-up, installation, ductless mini-split systems, thermostats, and duct cleaning); Heating Services (furnace repair, tune-up, and installation; boiler services; heat pump services; and emergency heating repairs); Plumbing Services (plumbing repair, drain cleaning, frozen pipe repairs, sewer line cleaning, water heater services including tankless systems, leak detection, garbage disposal, bathroom/kitchen plumbing, and water filtration); and Electrical Services (electrical repairs, panel upgrades, wiring/rewiring, lighting installation, EV charger installation, whole-home generators, surge protection, and smart home installations). Additional offerings include excavation services, indoor air quality solutions, air scrubbers, and annual maintenance plans. Reimer is a Factory Authorized Trane System Dealer and offers Mitsubishi-backed ductless systems. The company provides services across multiple locations in New York including Buffalo, Rochester, Albany, Cheektowaga, and Hamburg, with emergency Day or Night service availability. Financing options are available for new equipment purchases.

Differentiator

Problem solved

Functional benefit

Products and services

• Air Conditioning Services Comprehensive air conditioning services including repair, maintenance, tune-up, installation, ductless mini-split systems, thermostat services, and duct cleaning for homes in Buffalo and Erie County.
• Heating Services Complete heating services including furnace, boiler, and heat pump repair, maintenance, installation, and emergency heating repairs for Buffalo and Erie County homes.
• Plumbing Services Full-service plumbing including repair, drain cleaning, frozen pipes, sewer line cleaning, water heater services, leak detection, and water filtration for residential homeowners.
• Electrical Services Complete electrical services including repairs, panel upgrades, wiring, lighting, EV charging, generators, and smart home installations for residential customers.
• Excavation Services Professional excavation services for underground plumbing work, utility line installation, and site preparation.
• Maintenance Plans Annual maintenance plans with multi-point system inspection, calibration, warranty maintenance, and priority scheduling for HVAC and plumbing systems.
• Indoor Air Quality Solutions Indoor air quality assessment and improvement services including air scrubbers and air quality solutions for Western New York homes.

Quantifiable outcome

• 100% satisfaction guarantee on all services
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core.

• TranecoreStrategic or Co-development PartnerReimer is a Factory Authorized Trane System Dealer, authorized to install and service Trane heating and cooling products. This partnership provides access to Trane equipment inventory, manufacturer support, training, and co-branded warranty backing. Reimer offers a 100% satisfaction guarantee on Trane Systems.
• MitsubishicoreTechnology or IntegrationMitsubishi supports Reimer's ductless system services by providing advanced, energy-efficient ductless mini-split solutions. Mitsubishi systems are designed for easy installation with minimal disruption and offer personalized comfort with individual room control. Mitsubishi provides warranty support and reliable maintenance services.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Horizon Services: Horizon Services is a regional multi-trade residential home services company offering HVAC, plumbing, and electrical across the Mid-Atlantic. It is comparable to Reimer in multi-trade residential service model, recurring maintenance plans, and regional brand-led positioning.
• Peterman Heating, Cooling & Plumbing: Peterman is a multi-trade residential HVAC, plumbing, and electrical services provider in the Midwest with a similar legacy local-brand model. Highly comparable to Reimer on service mix, technician-dispatched delivery, and regional density strategy.
• Coolray: Coolray is a Southeastern U.S. residential HVAC, plumbing, and electrical services company with a multi-location, multi-trade model. Directly comparable to Reimer on services portfolio, dispatch structure, and maintenance plan offering.
• One Hour Heating & Air Conditioning: One Hour Heating & Air Conditioning is a national franchise network delivering residential HVAC, plumbing, and electrical services with a strong service-guarantee positioning. Comparable to Reimer on residential service focus, branded service guarantees, and franchise/regional-operator structure.

Broad incumbents

• Roto-Rooter: Roto-Rooter is a national residential and commercial plumbing, drain, and water-damage services brand. It overlaps with Reimer on plumbing service delivery but operates at far greater scale with a national brand and franchise model.
• HomeServe: HomeServe is a national home services and home repair plan provider serving utility customers with warranty and repair network coverage. Comparable to Reimer on the maintenance-plan / recurring-service model but at much larger scale and through utility partnerships.
• ServiceMaster Restore: ServiceMaster Restore is a national residential and commercial restoration, cleaning, and home services brand. Overlaps with Reimer on home-services field delivery but spans broader categories including disaster restoration.
• Mr. Rooter Plumbing: Mr. Rooter is a national residential and commercial plumbing franchise brand. Overlaps with Reimer on plumbing service delivery, 24/7 emergency positioning, and upfront-pricing culture, but does not cover HVAC or electrical.
• Benjamin Franklin Plumbing: Benjamin Franklin Plumbing is a national residential plumbing franchise known for on-time guarantees and upfront pricing. Comparable to Reimer on residential plumbing service, service guarantees, and technician-dispatched delivery model.
• ARS / Rescue Rooter: ARS (American Residential Services) operates national residential HVAC, plumbing, and electrical service brands including Rescue Rooter. Comparable to Reimer on multi-trade residential service delivery and 24/7 emergency availability, but at materially larger national scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ReimerHVAC

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reimer