What Back Office does

Back Office FZ LLC is a Dubai-based business process outsourcing (BPO) services provider founded in 2012 and headquartered in the Dubai Outsource Zone. The company offers an integrated suite of services organized around four pillars: Records Management Solutions (document storage, scanning, archive management, certified destruction, magnetic tape storage), Call Center Services (24/7 inbound and outbound multilingual contact center, answering services, help desk, lead generation, telesales, appointment booking), Banking Solutions Services (Islamic/Shariah-compliant banking outsourcing including Auto Murabaha, Sallam, Commodity Murabaha, and Liability Settlement services, plus cheque management, statement printing, and contact point verification), and ancillary offerings including Software Development Services and Coworking Office Space. The company serves 500+ organizations across banking, financial services, capital markets, telecommunications, real estate, retail, healthcare, manufacturing, and higher education verticals in the UAE and broader MENA region.

The underlying technology infrastructure includes an Interactive Voice Response (IVR) system for call routing, 100% voice recording capabilities for quality monitoring, and a Document Management System for scanning, indexing, storage, and retrieval of physical and digital records. Back Office's Islamic banking division is a notable specialization — the company claims to have enabled Islamic banking transactions worth over US$ 10 billion and to have launched five new products with one of the largest regional Islamic banks, positioning Shariah-compliance expertise as a differentiator in the Gulf financial services market.

The business model is managed services / BPO, with quote-based pricing that is not publicly disclosed and contracts tailored to client scope. Go-to-market is sales-led, combining direct enterprise engagement, industry-focused content marketing via the company website and blog, SEO targeting BPO-related search queries in the UAE, and word-of-mouth referrals from the existing 500+ client base. The company employs 11-50 staff and operates from a single Dubai facility with multilingual coverage in Arabic, English, Hindi, French, and Tagalog. There is no disclosed external funding, no parent company, and no public ownership information — Back Office appears to be an independently operated, founder/owner-led private company.

Name

Back Office

Legal name

Back Office FZ LLC

Website

https://backofficeme.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Back Office FZ LLC is a Dubai-based BPO services provider offering records management, 24/7 multilingual call center, Islamic banking back-office, and document management solutions to 500+ organizations across banking, telecom, healthcare, real estate, and other sectors in the UAE and MENA region.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Telephone Call Centers (56142), Document Preparation Services (561410), Office Administrative Services (561110)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Customer Retention, Loyalty & Win-Back Centers (BPAAAAAC)

akta.pro secondary industries

Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL), Document, Records & Imaging Operations (Workflow, Archiving, Retrieval) (FSABALAL), Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD)

Keywords

• Business process outsourcing
• Call center services
• Records management solutions
• Islamic banking BPO
• Document management services

Headquarters

HQ city

Rashdia

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. BPO and Outsourcing Services: Back Office provides comprehensive business process outsourcing services including call center operations, records management, and banking solutions. Revenue is generated through service contracts with businesses in banking, financial services, healthcare, manufacturing, and other sectors requiring outsourced operational support.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Back Office is a Dubai-based BPO services provider delivering outsourced records and information management (document storage, scanning, certified destruction, archiving), 24/7 inbound and outbound call center operations (answering services, help desk, lead generation, telesales), and specialized banking back-office solutions (Shariah-compliant Islamic banking transaction processing, cheque management, statement printing, contact point verification) to businesses in the UAE and MENA region. The company also offers software development services and coworking office space as supplementary offerings.

Product overview

Back Office is a BPO (Business Process Outsourcing) services provider operating in the UAE for over a decade, offering an integrated suite of services organized around four core pillars: Records Management Solutions (document storage, scanning, archiving, and destruction), Call Center Services (24/7 inbound/outbound contact center with answering services, help desk, lead generation, telesales), Banking Solutions Services (Islamic banking, cheque management, statement processing, contact verification), and Software Development. The company serves banking, financial services, capital markets, manufacturing, healthcare, and higher education industries across the UAE and MENA region.

Differentiator

Problem solved

Functional benefit

Products and services

• Records Management Solutions Comprehensive records and information management services including document storage, document scanning, records destruction, magnetic tape storage, and document archive management for businesses in the UAE.
• Call Center Services Inbound and outbound contact center solutions including 24/7 answering services, appointment booking, inbound help desk, lead generation, and telesales services for businesses in the UAE and MENA region.
• Banking Solutions Services Specialized outsourcing services for banks including Islamic banking solutions (Shariah compliant), contact point verification, statement printing, cheque management, and processing services.
• Software Development Services Outsourced software development solutions delivered by Back Office's technology team.
• Coworking Office Space Flexible coworking office space solutions at Dubai Outsource Zone.

Quantifiable outcome

• Successfully enabled Islamic banking transactions worth over US$ 10 billion
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Ibex: Ibex is a US-listed BPO and call-center operator with MENA delivery centers offering voice, digital, and back-office support — directly comparable to Back Office's call center and managed services across financial services and enterprise verticals.

Broad incumbents

• Teleperformance: Global BPO/CX leader operating large-scale contact centers worldwide, including multilingual capacity in MENA — a broader incumbent with overlapping capabilities in inbound/outbound voice and back-office processing that competes for the same UAE/MENA enterprise RFPs.
• Concentrix: Large global BPO and customer experience services provider with regional delivery capability; overlaps with Back Office across inbound/outbound voice, banking customer support, and document services.
• WNS Holdings: Global BPO with strong financial services vertical including back-office, contact center, and records-related operations — highly comparable to Back Office's banking-solutions and document workflows.
• Genpact: Banking and financial services-focused operations delivery provider offering contact center, records, and back-office outsourcing — directly comparable to Back Office's banking back-office and contact center services.
• TTEC Holdings: Global customer experience and BPO provider delivering inbound/outbound voice support and digital CX services to enterprise clients — comparable in line of business and customer profile.
• Sutherland Global: Global digital transformation and BPO firm with multilingual contact center and back-office services — competes for similar enterprise and financial services BPO work as Back Office.
• StarTek: BPO and customer engagement provider with multilingual voice and back-office offerings — comparable operating model and client segments to Back Office's call center and records services.

Regional players

• RAYA Customer Experience: Egypt/MENA-headquartered BPO and CX provider delivering call center and outsourcing services across the Arab world — directly comparable regional BPO competitor in adjacent geography.
• Astound: UAE-based BPO provider offering multilingual contact center and back-office services to enterprise clients in the UAE — closely comparable in size, services, and geography to Back Office.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Back Office