eDispatches
- Company typePrivate
- Founded2004
- HeadquartersPrinceton, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
eDispatches firmographics
Firmographics- Name
- eDispatches
- Legal name
- Penguin Management, Inc.
- Website
- https://edispatches.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Where eDispatches is headquartered
LocationHeadquarters
- HQ city
- Princeton
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
eDispatches business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales, Supply Chain
Revenue model
- Tiered Monthly Subscriptions: Recurring monthly subscription priced by tier (Firefighter $59, Lieutenant $95, Captain $175, Deputy Chief $250, Chief from $340), differentiated primarily by member count (15, 25, 50, 100, 200). All tiers share the same core feature set. No contracts, billed monthly.
- Add-on Member Packs: Between-plan upsell: additional packs of five members available for $20/month, allowing customers to extend capacity beyond their tier without jumping to the next tier.
- Custom Enterprise Plans: "Commissioner" tier for 201+ members is quote-based / contact sales, indicating custom pricing for the largest departments.
- Hardware Provision (Receiver): Receiver hardware is provided to customers free of charge with shipping paid — no equipment charges or rental fees — effectively bundled into the subscription.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Firefighter — entry tier for small departments, up to 15 members |
| Subscription | Monthly | Lieutenant — mid-tier for up to 25 members |
| Subscription | Monthly | Captain — for up to 50 members |
| Subscription | Monthly | Deputy Chief — for up to 100 members |
| Subscription | Monthly | Chief — for up to 200 members |
| Other | Monthly | Commissioner — custom enterprise tier for 201+ members |
| Freemium | Pay-as-you-go | Free 30-day trial |
Go-to-market motion4 records
Distribution channels3 records
Marketing channels10 records
eDispatches product offering
Product offeringCore offering
eDispatches operates an automated dispatch-notification SaaS platform that uses a free provided RF receiver to capture a department's radio and CAD dispatches and deliver them to first responders via a mobile app, SMS text, and outbound phone call — without requiring any action from the dispatch center. The service is sold as a tiered monthly subscription (sized by member count from 15 to 200+, with a custom enterprise tier above) and includes native iOS/Android apps, Enhanced CAD Relay, Visual Response mapping, live audio streaming, hydrant mapping, and RapidSOS integration.
Product overview
eDispatches is a single unified dispatch notification service rather than a platform-plus-modules architecture, but it is sold in tiered plans (Firefighter, Lieutenant, Captain, Deputy Chief, Chief, Commissioner) that progressively raise the member count and unlock the same feature set. The core service captures audio and CAD dispatches through a free eDispatches receiver, then pushes Voice Alerts, Text Alerts, and App Alerts to members' own devices via the eDispatches Mobile App (iOS and Android), with add-on capabilities such as Enhanced CAD Relay, Streaming Audio / Listen Live, Priority Text Messaging, Visual Response, Availability & Response, Chat, Hydrant Mapping & POIs, Document Storage, and a RapidSOS Integration. A separately available Free Call Log lets non-subscribers view department activity.
Differentiator
Problem solved
Functional benefit
Products and services
- eDispatches Platform Tiered SaaS subscription platform that automatically detects audio and CAD dispatches via a free provided RF receiver and delivers them to fire/EMS department members through mobile app, SMS, and outbound voice phone call, without requiring action by the dispatch center. Sold to volunteer, combination, and career fire/EMS departments and billed monthly with no contracts.
- eDispatches Mobile App Native iOS and Android companion app distributed via the Apple App Store and Google Play Store that delivers recorded audio dispatch playback, enhanced CAD alert data, Visual Response mapping with turn-by-turn navigation, availability status, and department communication features to subscribing department members.
- Free Call Log Free, unlimited-access standalone web tool that lets anyone register an email address to view the eDispatches call log for their department; used as a freemium lead-capture and SEO channel.
Companies that use eDispatches
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles2 records
eDispatches technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature8 records
eDispatches partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered flagship — parent company relationship and core distribution.
- RapidSOSflagship — parent company relationship"eDispatches is part of RapidSOS, the leading public safety AI company." RapidSOS is referenced both as the parent/strategic owner of eDispatches and as an integration partner ("RapidSOS Integration" is listed as a feature across every pricing tier). Customer portal surfaces a co-marketed documentary ("Behind the Emergency" with Jeremy Renner) and the RapidSOS brand.
- Apple App Storecore distributioniOS mobile app (id 483212134) is distributed through Apple's App Store, providing reach to individual firefighter/EMS users.
- Google Play Storecore distributionAndroid mobile app (org.me.edispatchesapp) is distributed through Google Play, providing reach to Android users in subscribing departments.
Scale indicators9 records
Recent moves6 records
Expansion highlights2 records
eDispatches competitors and assessment
Company assessmentEmerging players
- Pulsara: Pulsara is a mobile care-communication platform that connects EMS, fire, hospitals, and clinicians during time-sensitive events. It overlaps with eDispatches in mobile alerting and multi-agency coordination for emergency response.
- FirstWatch: FirstWatch provides real-time situational-awareness and analytics for EMS, fire, and 911 agencies, including alerting on CAD and response data. It is an emerging player with partial overlap in CAD-driven alerting for public-safety agencies.
Others
- Rave Mobile Safety (now Motorola Solutions): Rave provides mass-notification and 911-integrated communication software (now part of Motorola Solutions). It is adjacent to eDispatches in multi-channel alerting for public safety, though it primarily serves broader municipal and campus notification use cases.
Broad incumbents
- ZOLL Data Systems: ZOLL Data Systems provides billing, dispatch, and mobile data software for EMS and fire agencies. It is a broad incumbent with overlapping CAD/dispatch-alert functionality targeting the same emergency-services buyer.
- Motorola Solutions (CommandCentral): Motorola Solutions is the dominant vendor of public-safety radio, CAD, and command software (including CommandCentral) for fire, EMS, and police. It is comparable as the incumbent whose CAD/tone-out systems are upstream of — and competitive with — eDispatches' Enhanced CAD Relay.
- RapidSOS: RapidSOS is the parent company of eDispatches and the broader public-safety data and AI platform. It is comparable because it owns the emergency-data layer that downstream dispatch apps (including eDispatches) build on, and increasingly absorbs alerting functionality into its own portfolio.
- ESO: ESO provides software for fire departments, EMS agencies, and hospitals, including dispatch, ePCR, and operations modules. It is a broad incumbent in the same fire/EMS software buyer segment with overlapping alerting and CAD workflows.
- Hexagon Safety, Infrastructure & Geospatial: Hexagon (formerly Intergraph) provides CAD and public-safety software used by many large-municipality dispatch centers. It competes at the upstream CAD layer that eDispatches integrates with via Enhanced CAD Relay.
Direct peers
- Active 911: Active 911 is a mobile dispatch-alert app for fire, EMS, and police agencies that delivers CAD and tone-out alerts to responders' phones. It is the closest pure-software competitor to eDispatches in the same volunteer/career fire department buyer segment.
- I Am Responding: I Am Responding is a subscription mobile dispatch and response-status service widely used by volunteer fire departments across North America. It is a direct peer to eDispatches: same vertical, same primary user, overlapping feature set (mapping, CAD alerts, member availability).
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
eDispatches social profiles
Digital presenceeDispatches financial estimates
Financial estimateRevenue estimate
Valuation estimate
eDispatches leadership team
Management profileNumber of profiles
eDispatches funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
eDispatches M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about eDispatches
What does eDispatches do?
eDispatches operates an automated dispatch-notification SaaS platform that uses a free provided RF receiver to capture a department's radio and CAD dispatches and deliver them to first responders via a mobile app, SMS text, and outbound phone call — without requiring any action from the dispatch center. The service is sold as a tiered monthly subscription (sized by member count from 15 to 200+, with a custom enterprise tier above) and includes native iOS/Android apps, Enhanced CAD Relay, Visual Response mapping, live audio streaming, hydrant mapping, and RapidSOS integration.
Is eDispatches a public or private company?
eDispatches is a private company. It is classified as corporate owned and is currently acquired.
When was eDispatches founded?
eDispatches was founded in 2004. It employs 11 to 50 people.
Where is eDispatches based?
eDispatches is headquartered in Princeton, United States, in the North America region.
How does eDispatches make money?
Four revenue lines are on record. Tiered Monthly Subscriptions are the primary driver. The others are add-on Member Packs, custom Enterprise Plans and hardware Provision (Receiver).
Who are eDispatches's main competitors?
Emerging players on record are Pulsara and FirstWatch. Rave Mobile Safety (now Motorola Solutions) is listed as an others. Broad incumbents are ZOLL Data Systems, Motorola Solutions (CommandCentral), RapidSOS, ESO and Hexagon Safety, Infrastructure & Geospatial. Direct peers are Active 911 and I Am Responding.
Does eDispatches have an API?
No public API is recorded for eDispatches.