What Gigalink does

Gigalink (legal name: Gigalink Provedor de Serviços de Internet LTDA) is a privately held regional fiber optic internet service provider founded in 2003 and headquartered in Nova Friburgo, Rio de Janeiro, Brazil. The company operates a 100% fiber optic backbone spanning 2,500 km supported by 60 proprietary data centers, serving residential consumers and SMB/corporate customers across 19 municipalities and 46 cities in the State of Rio de Janeiro. Gigalink is positioned as the first ISP in the Serrana Region of Rio de Janeiro and a pioneer of fiber optic internet in Brazil, with 21 physical retail showrooms providing local sales and support.

The product portfolio follows a platform-plus-modules architecture anchored by fiber internet plans (100 Mega to 1 Giga on Wi-Fi 4/5/6 routers) and extended with Gigalink TV streaming (150+ channels via a proprietary Anatel-homologated TV Box), Gigafone IP fixed telephony, Gigalink Móvel mobile telephony, GigaRouter managed Wi-Fi, Gigalink Cloud storage, MediQuo-powered telemedicine, and Skeelo digital books. Underlying technology is purpose-built for last-mile reliability: integrated redundant fiber, owned data centers at strategic nodes, and customer-facing iOS/Android apps (Minha Gigalink, GigaRouter, GigaTV) for self-service and network management. The company holds MANRS and KINDNS security certifications, indicating compliance-grade network operations.

Commercially, Gigalink runs a subscription model with monthly recurring fees (fiber plans R$59.99–R$109.99, fixed phone from R$30, mobile R$39.90–R$79) on 12-month contracts, distributed primarily through direct sales via physical retail stores, WhatsApp consultation, and 24/7 telephone support. The GTM is sales-led with self-service support via the Área do Assinante portal and mobile app. Bundling across connectivity, content, voice, cloud, and digital services is the central monetization mechanic, aimed at increasing ARPU per household within the company's regional fiber catchment.

Name

Gigalink

Legal name

Gigalink Provedor de Serviços de Internet LTDA

Website

https://gigalink.com.br

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

251–500 employees

Short description

Gigalink is a regional Brazilian fiber optic ISP headquartered in Nova Friburgo, Rio de Janeiro, providing bundled internet, TV, telephony, mobile, cloud, telemedicine, and digital services to residential and SMB customers across 19 municipalities in Rio de Janeiro state.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Telecommunications Resellers (517121)

SIC

Telephone Communications (No Radiotelephone) (4813), Cable & Other Pay Television Services (4841)

akta.pro primary industry

Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)

akta.pro secondary industries

Fiber-to-the-Home (FTTH) Operators (HDAIACAB), Residential Broadband CPE (DSL/Cable/Fiber Gateways) (HDAFAIAA)

Keywords

• Fiber optic internet
• Broadband services
• Telecom services
• Internet service provider
• Residential telecommunications

Headquarters

HQ city

Nova Friburgo

HQ country

Brazil

HQ region

Latin America

Offices21 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Internet Services: Monthly subscription fees for fiber optic internet plans at various speed tiers (100 Mega to 1 Giga). Includes bundled digital services.
2. TV Streaming (GigaTV): Streaming TV service included with internet plans, offering 150+ channels. Additional Gigalink TV Box equipment rental for non-Smart TVs.
3. Fixed Telephony (Gigafone IP): Voice over IP fixed telephony service with unlimited calls to fixed and mobile numbers across Brazil. International calling available.
4. Mobile Telephony: Mobile plans (8GB to 35GB) with unlimited WhatsApp, unlimited calls, and national coverage including roaming.
5. Telemedicine (MediQuo): Telemedicine platform partnership offering 24/7 medical consultations with 8 specialties. Premium service with special pricing for Gigalink customers.
6. Monitoring Services: Gigalink Cam (24/7 self-monitoring cameras) and Vizinhança Segura (collaborative neighborhood monitoring) services with cloud storage.
7. Router Rental: Equipment provided via comodato (loan) or rental models depending on contracted plan. Includes Wi-Fi 4, 5, and 6 routers.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Gigalink is a regional internet service provider delivering fiber optic broadband (100 Mega to 1 Giga speeds) bundled with streaming TV (GigaTV), fixed (Gigafone IP) and mobile (Gigalink Móvel) telephony, cloud storage, telemedicine, and digital books to residential and small business customers in Rio de Janeiro state. Service delivery relies on a 100% fiber optic backbone spanning 2,500 km and 60 proprietary data centers across 19 municipalities and 46 cities.

Product overview

Gigalink é um provedor de internet fibra óptica do Rio de Janeiro que opera em arquitetura de plataforma-plus-módulos. O produto principal é a internet fibra óptica (Wi-Fi 4, 5 e 6) com velocidades de 100 Mega a 1 Giga. A empresa oferece serviços integrados através de combos personalizáveis: TV por streaming via Gigalink TV/GigaTV Box, telefonia fixa (Gigafone IP) e móvel (Gigalink Móvel), armazenamento em nuvem (Gigalink Cloud), telemedicina via MediQuo, livros digitais via Skeelo, roteador inteligente (GigaRouter), câmeras de segurança (Gigalink Cam), monitoramento colaborativo (Vizinhança Segura) e clube de benefícios (Gigalink Clube). A infraestrutura inclui backbone 100% fibra óptica com 2.500 km de rede, 60 data centers próprios em 19 municípios do RJ.

Differentiator

Problem solved

Functional benefit

Brands

• GigaTV: Streaming TV service with over 150 channels included in internet plans
• Gigalink TV Box
• Gigalink Cloud
• Gigarouter
• Gigalink Cam
• Gigalink Vizinhança Segura
• Gigafone IP
• Gigalink Móvel
• GigaRouter
• MediQuo (via Gigalink)

Products and services

• Gigalink Internet (Fiber Optic Broadband) Fiber optic broadband internet service with plans ranging from 100 Mega to 1 Giga speeds, including Wi-Fi 4, 5, or 6 routers depending on the plan, unlimited data, and 12-month contract terms. Targeted at residential households and home offices.
• Gigalink TV (GigaTV)

Quantifiable outcome

• 90% resolution rate for telemedicine consultations without need for in-person follow-up
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• MediQuocoreStrategic or Co-development PartnerGigalink partnered with MediQuo, one of Brazil's largest telemedicine platforms, to offer customers 24/7 online medical consultations across 8 specialties including General Practice, Gynecology, Nutrition, Psychology, Dermatology, Pediatrics, Physical Education, and Veterinary care. Customers access the service via mobile app with up to 90% resolution rate for cases without need for in-person visits.
• SkeelocoreTechnology or IntegrationSkeelo is Brazil's largest digital library platform. Gigalink offers customers free monthly access to 1 e-book and 1 audiobook through the Skeelo app, included as a benefit with internet plans. Users can download and access content offline via their email.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Vero Internet (Vero/Fibra): Vero is a Brazilian regional fiber ISP operating in interior cities across multiple states, providing bundled internet/TV/phone services via owned fiber — directly comparable to Gigalink's regional fiber model and bundled offering.
• Brisanet Telecomunicações: Brisanet is one of Brazil's largest regional fiber ISPs with extensive FTTH coverage in Northeast Brazil. Its regional fiber-plus-bundles model, retail presence, and São Paulo/Nordeste B3 listing make it a direct comparable to Gigalink's regional fiber strategy.
• Desktop (now merged into Vero): Desktop was a São Paulo-state regional fiber ISP with bundled broadband/TV/phone services; it provides a relevant historical peer for regional Brazilian fiber ISPs with a similar product and GTM model.
• Algar Telecom: Algar is a Brazilian regional telecom operator (Minas Gerais/Triângulo Mineiro) offering FTTH broadband, TV, fixed/mobile telephony and B2B services. Highly comparable to Gigalink's regional telecom bundle model across consumer and corporate segments.

Broad incumbents

• Vivo Fibra (Telefônica Brasil): Vivo is Brazil's largest telecom group, offering FTTH broadband, pay TV, fixed/mobile telephony, and bundles across the country. It is the primary national-scale incumbent against which Gigalink competes in Rio de Janeiro.
• Claro Brasil (Embratel/Net): Claro is a major national ISP/cable operator offering fiber broadband and pay TV bundles (formerly NET) across Brazil. It competes directly with Gigalink in Rio de Janeiro state and broader Southeast markets.
• Oi Fibra (Oi S.A.): Oi is a major Brazilian telecom incumbent with fixed broadband (FTTH/DSL), TV, and voice offerings. It overlaps heavily with Gigalink's product set and competes in similar geographies.
• TIM Live (TIM Brasil): TIM Live is TIM Brasil's residential FTTH broadband offering, providing IPTV and bundled services in major Brazilian cities. It is a relevant incumbent comparable for Gigalink's broadband-plus-TV bundle and urban coverage.

Emerging players

• Starlink (SpaceX): Starlink provides LEO satellite broadband in Brazil, targeting underserved/rural areas. While not a fiber ISP, it competes for the same interior RJ customers where Gigalink's regional fiber narrative is strongest.
• HughesNet Brasil: HughesNet provides satellite broadband in Brazil, often used in regions where terrestrial ISPs are absent. Comparable as a connectivity alternative for the same rural/secondary-city customers that Gigalink targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/gigalinkoficial
• Facebookfacebook.com/gigalinkoficial
• Instagraminstagram.com/gigalinkoficial
• Xx.com/gigalinknews
• LinkedInlinkedin.com/company/979738

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gigalink