What Reliance Technology Solutions does

Reliance Technology Solutions is a privately held managed IT services provider exclusively serving independent dental practices in the US Mid-South. Founded in 1995 by Andrew Newberry as Advanced Computer Systems, the company was rebranded to its current form in 2006 with an explicit pivot to dental-only IT support, and it is incorporated as Reliance Technology Solutions, LLC in Tennessee. From a Gallatin, Tennessee headquarters and five additional regional offices across Tennessee (Nashville, Knoxville, Chattanooga) and Kentucky (Bowling Green, Louisville), the company serves 200+ dental practices across five states — Tennessee, Kentucky, North Carolina, Texas, and Oklahoma — and has closed 1.5 million+ service tickets over its operating history.

The company's core offering is a three-tier subscription platform: Core ($579/month), Engage ($999/month), and Elevate ($1,299.99/month), each bundling unlimited remote support, proactive monitoring, antivirus/EDR, managed WatchGuard firewall, HIPAA-compliant security tooling, and cloud backup (500GB to 5TB). Proprietary components include the Reliance Overwatch vulnerability scanner, a dual-layer backup system combining hourly local snapshots (15-minute restoration) with HIPAA-compliant encrypted cloud replication, and AI-powered DNS web filtering. The platform supports an extensive ecosystem of dental-specific software (Dentrix, Eaglesoft, Open Dental, Curve, Practiceworks, Dolphin, Orthotrac, Patterson Imaging) and imaging hardware (Dexis, Schick, XDR, Carestream, i-CAT, Sirona, Planmeca, PreXion, 3Shape, iTero, Medit, TRIOS, Apteryx, VixWin), with VoIP delivered through certified partnerships with Weave and Mango Voice. Advanced cybersecurity tiers add full MDR with 24/7 SOC monitoring, SIEM threat intelligence, and hybrid human/automated threat hunting.

Reliance monetizes primarily through recurring monthly subscriptions, supplemented by one-time hardware sales (servers, workstations, firewalls), third-party software licensing, hourly professional services, and pre-paid service blocks. The GTM motion is sales-led and relationship-driven, with free IT assessments, website consultation booking, and direct outreach through six regional offices — there are no resellers, marketplace listings, or channel partners. The company is entirely founder-owned and operated with no disclosed institutional funding, no parent company, no subsidiaries, and no M&A history.

Name

Reliance Technology Solutions

Legal name

Reliance Technology Solutions, LLC

Website

https://reliancets.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

Reliance Technology Solutions is a privately held managed IT services provider exclusively serving independent dental practices in the US Mid-South. Founded in 1995 and rebranded to its dental-only focus in 2006, it delivers tiered subscription support, cybersecurity, backup, and specialized dental software and imaging support to 200+ practices across five states.

Ownership category

akta.pro rank

Product category

Managed IT Services for Dental Practices

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

Keywords

• Managed IT services
• Dental IT support
• HIPAA compliance services
• Cybersecurity services
• Backup disaster recovery

Headquarters

HQ city

Gallatin

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Support Plans: Recurring monthly subscription revenue from three tiered support plans (Core, Engage, Elevate) providing unlimited remote support, monitoring, security, and backup services to dental practices.
2. Hardware and Equipment Sales: One-time revenue from sale of physical hardware including servers, workstations, firewalls, and backup devices. Includes related installation and configuration services.
3. Software Licenses and Subscriptions: Revenue from third-party software licenses sourced and supplied to clients, including practice management software and imaging solutions.
4. Professional Services: Hourly-based and project-based technical services including consulting, onsite support beyond plan limits, after-hours service, and specialized implementations.
5. Pre-Paid Service Blocks: Pre-purchased blocks of service time at discounted rates, providing flexible access to technical support beyond recurring plan allocations.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Reliance Technology Solutions is a managed IT services provider exclusively serving dental practices, delivering HIPAA-compliant IT support, cybersecurity, backup and disaster recovery, dental imaging/sensor support, VoIP phone systems, and dental practice management software support. Services are delivered through recurring monthly plans with proactive monitoring, unlimited remote support, and onsite assistance backed by six regional offices across Tennessee and Kentucky.

Product overview

Reliance Technology Solutions is a dental-only managed IT services provider offering a unified platform of three support plan tiers (Core, Engage, Elevate) designed exclusively for dental practices. The Core Plan provides essential IT support, antivirus, EDR, firewall management, and 500GB cloud backup for small and startup practices. The Engage Plan adds onsite support, 1TB cloud storage, AI DNS filtering, and vulnerability scanning via Reliance Overwatch. The Elevate Plan delivers unlimited onsite support, 5TB storage, and full 24/7 MDR with live analyst protection. Additional modules include HIPAA Compliance Services, Cybersecurity Services with WatchGuard firewall management, Dental Imaging & Sensor Support covering 2D sensors, 3D CBCT, and intraoral scanners, VoIP phone systems through Weave and Mango Voice partnerships, Backup & Disaster Recovery with dual-layer local and cloud protection, and Dental Software & Practice Management Support for platforms like Dentrix, Eaglesoft, Open Dental, and others. The product architecture is structured as a modular managed services offering where practices select a base support tier and can access specialized dental IT capabilities as add-ons.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Dental IT Support Full-service managed IT support built for dental practices, including 24/7 monitoring, unlimited remote and onsite technical support, vendor coordination, and proactive maintenance of practice computers, servers, and networks.
• HIPAA Compliance Services Comprehensive HIPAA compliance services for dental practices covering risk assessments, BAA support, staff security awareness training, audit support, remediation guidance, patch management, and ePHI communication consultation.
• Cybersecurity Services Multi-layered cybersecurity service for dental practices, including managed antivirus, endpoint detection and response (EDR), AI-powered DNS web filtering, 24/7 server monitoring, secure backup, WatchGuard firewall management, and optional full Managed Detection and Response with live analysts.
• Backup and Disaster Recovery Dual-layer backup and disaster recovery solution that combines hourly local backups with 15-minute-or-less restoration capability and automatic encrypted replication to HIPAA-compliant cloud storage, protecting practice management data, imaging, scheduling, and device configurations.
• Dental Imaging, Sensor, and 3D Scanner Support Hands-on support for dental imaging and digital X-ray systems, including 2D intraoral sensors, 3D CBCT systems, intraoral 3D scanners, and imaging software, covering installation, driver setup, capture issues, DICOM troubleshooting, and PM software bridging.
• Dental Software and Practice Management Support First-line support and vendor coordination for dental practice management platforms such as Dentrix, Eaglesoft, Open Dental, Curve, Practiceworks, Dentrix Ascend, Fuse, Dolphin, and Orthotrac, including troubleshooting crashes, sensor connectivity, software-to-imaging bridges, and device integration.
• VoIP Phones for Dental Practices (Weave and Mango Voice) Dental-focused VoIP phone system services delivered as a certified Weave partner and Mango Voice support provider, including onboarding, number porting, call flow configuration, team training, and integration with practice management software.
• Reliance Overwatch Vulnerability Scanning Proactive vulnerability scanning service that continuously monitors dental practice IT infrastructure to identify weaknesses before they become security threats, included in the Engage and Elevate plans.
• Full Managed Detection and Response (MDR) 24/7 Managed Detection and Response service with live security analysts and SIEM-based threat intelligence for comprehensive threat monitoring and response, included in the Elevate plan.

Quantifiable outcome

• Hourly local backups with 15-minute or less restoration capability
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration27 records

AI capability4 records

Feature5 records

Partnerships

One partnership is on record.

• WeavecoreTechnology or IntegrationCertified Weave partner providing VoIP phone systems specifically designed for dental practices. Reliance assists with Weave onboarding, number porting, team training, and integration with practice management software. Weave is identified as the preferred VoIP partner for dental-specific communication solutions.

Scale indicators5 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• Ntiva: Ntiva is a national managed IT services and cybersecurity company serving SMB and mid-market clients, including dental and healthcare practices — a broad incumbent MSP that competes for the same customer wallet.
• Dataprise: Dataprise is a large national managed IT services and cybersecurity provider serving SMB and mid-market clients across multiple verticals, including healthcare — a broad incumbent that competes for the same SMB dental practice IT spend.
• Henry Schein One: Henry Schein One is the dental software and services arm of Henry Schein, offering practice management platforms (Dentrix), imaging, and adjacent services to dental practices — a much larger incumbent that could expand into managed IT services.
• Patterson Companies: Patterson Companies is a major dental supply and software distributor serving dental practices across North America, with adjacent technology offerings (Patterson Imaging, Eaglesoft) that overlap Reliance's supported software and could be extended into managed IT.

Emerging players

• Curve Dental: Curve Dental is a cloud-based dental practice management software company that supports dental practices with hosted PM and imaging — an emerging player that intersects with Reliance's dental software support practice.
• Open Dental: Open Dental is an open-source dental practice management software vendor with a strong independent-practice user base — overlapping with Reliance's target segment and supported-software list.

Direct peers

• IT for Dentists: IT for Dentists is a managed IT services firm focused exclusively on dental practices, providing support for practice management software, imaging systems, and HIPAA-compliant infrastructure — directly comparable to Reliance's offering.
• Medix Dental IT: Medix Dental IT is a managed IT services provider exclusively serving dental practices, offering a comparable portfolio of managed IT, HIPAA security, dental software support, and backup/DR — making it the most direct functional competitor to Reliance.
• Cerdant: Cerdant is a dental-focused IT and cybersecurity provider offering managed IT, security monitoring, and HIPAA compliance support to dental practices and DSOs — overlapping directly with Reliance's managed services and MDR offerings.
• 4Corner IT: 4Corner IT is a regional managed IT provider that serves dental and medical practices with similar managed services, cybersecurity, and compliance support — a near-direct competitor in the dental-specialty MSP niche.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/reliancets
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• Instagraminstagram.com/reliancets
• Xx.com/reliancets

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reliance Technology Solutions