What Yoozoom does

Yoozoom Technologies Limited is a Leeds-headquartered UK managed IT services provider founded in 2013 and acquired by Windsor Telecom Group in October 2024. The company delivers a broad portfolio of subscription-based technology services to 500+ UK businesses spanning SMEs through enterprise, organised around five service pillars: IT support (managed 24/7 services from £23/user/month), cloud services (Microsoft Azure migration, Microsoft 365, Dynamics 365 CRM), cybersecurity (automated Cyber Essentials certification from £89.90/month), communications (three cloud VoIP platforms — Wildix, Cisco Webex, Microsoft Teams — plus an omnichannel AI-enabled call centre and the X-Hoppers retail headset sub-product), and connectivity (SD-WAN, leased lines up to 10Gbps, business broadband, business mobile).

Underlying technology is built primarily on Microsoft Azure with WebRTC-powered unified communications and integrations into Wildix, Cisco Webex, Microsoft Teams, Salesforce, HubSpot, Sage, Worldpay, and healthcare-specific tools like SystmOne. Differentiated features include automated cybersecurity monitoring software designed for guaranteed first-time Cyber Essentials pass, AI-enabled call centre tools (sentiment analysis, predictive dialler, transcription), and a 99.99% uptime leased line SLA.

The business model is predominantly recurring subscription revenue across eight distinct streams (managed IT, Azure cloud, VoIP, cybersecurity, leased lines, mobile, professional services, and Dynamics 365 implementation), supplemented by hardware sales of refurbished equipment and trade-in. Pricing is per-seat for IT support and per-user for VoIP, with freemium lead generation via a free £850 gap analysis report. Distribution runs through direct sales from Leeds HQ, UK-wide on-site technician coverage in 100+ cities, and partner channels with Microsoft, Wildix, Cisco, and Sophos. Customer concentration is diversified across industries including non-profit (RSPCA, In Communities), healthcare (Springfield Healthcare, Medasil), real estate (Linley & Simpson), automotive (Ringways), recruitment (Better Placed), electronics manufacturing (Hisense), legal (Milners Solicitors), and retail.

Name

Yoozoom

Legal name

Yoozoom Technologies Limited

Website

https://yoozoom.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Yoozoom is a Leeds-based UK managed IT services provider offering cloud VoIP telephony, managed IT support, cybersecurity, Microsoft cloud/Dynamics 365 services, and connectivity to 500+ UK businesses of all sizes. Founded 2013, acquired by Windsor Telecom Group in October 2024.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Telephone Call Centers (56142), Telecommunications Resellers (517121)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)

akta.pro secondary industries

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)

Keywords

• Managed IT services
• Cloud telephony
• Cybersecurity monitoring
• Business connectivity
• VoIP phone systems

Headquarters

HQ city

Leeds

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Support Services: Monthly recurring subscription model for IT support packages delivered per-user, per-month. Packages include remote monitoring, device management, software updates, Sophos antivirus, network support, and proactive automation. Starting from £23 per user per month for the standard package. Higher tiers include unlimited on-site support.
2. Cloud Migration and Management: Fully managed Azure cloud migration and ongoing monthly subscription for cloud infrastructure management. Clients pay a simple monthly subscription for fully managed Azure services covering migration, configuration, and maintenance.
3. VoIP and Phone Systems: Subscription-based VoIP phone system subscriptions (Wildix, Cisco Webex, Microsoft Teams) with free UK landline and mobile calls included. Revenue generated through monthly per-user fees, handset sales (with five-year warranty), and installation/training services.
4. Cybersecurity Services: Monthly subscription cybersecurity software providing 24/7 monitoring, Cyber Essentials certification, automated training, and policy distribution. Pricing from £89.90 per month. On-site visits charged at standard day rate if required for Cyber Essentials Plus compliance.
5. Leased Lines and Connectivity: Dedicated leased line connections offering uncontested bandwidth from 10Mbps to 10Gbps with 99.99% uptime guarantee backed by service credits. Revenue from monthly connectivity subscriptions with best-of-breed router provision included.
6. IT Hardware Sales and Disposal: Sales of refurbished and new IT hardware (laptops, PCs, smartphones, tablets) with a 12-month warranty. Also includes WEEE disposal, data destruction services (GDPR-compliant with certification), and device repair services. Cash/credit offered for trade-in of old equipment.
7. Microsoft Dynamics 365: Implementation and ongoing management of Microsoft Dynamics 365 CRM solutions as an accredited Microsoft Partner. Revenue derived from professional implementation services and potentially ongoing licence/support subscriptions.
8. Business Mobile Services: SIM-only plans (Flex plans with 30-day cancellation), handset leasing (standard and residual value lease models), break-fix device protection plans, and device recycling/trade-in. Revenue from monthly SIM plan subscriptions and device financing.

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels6 records

Core offering

Yoozoom provides managed IT services to UK businesses, including 24/7 IT support, cloud migration to Microsoft Azure, automated cybersecurity monitoring with Cyber Essentials certification, Microsoft Dynamics 365 CRM implementation, and business mobile services. The company delivers three cloud-based VoIP phone systems (Wildix, Cisco Webex, Microsoft Teams), an AI-powered omnichannel call centre solution, and connectivity services covering SD-WAN, leased lines, and business broadband. Services are sold as monthly subscriptions per user or per seat, with on-site installation and UK-wide remote support delivered from the Leeds headquarters.

Product overview

Yoozoom is a UK-based IT service provider offering a comprehensive portfolio of technology solutions organized around five core service areas: IT Support & Hardware, Cloud Services, Cybersecurity, Communications (Phone Systems & Call Centre), and Connectivity. The core phone system offerings include three distinct VoIP platforms—Wildix (with its X-Hoppers retail headset sub-product), Cisco Webex, and Microsoft Teams Phone System—all delivered as cloud-based solutions. The company also provides Microsoft Dynamics 365 for CRM, cloud migration services powered by Microsoft Azure, Cyber Essentials certification services, and a full suite of connectivity solutions including SD-WAN, Leased Lines, and Business Broadband. The product architecture follows a modular approach where businesses can select individual services or combine multiple solutions, with the call centre software acting as an omnichannel overlay that integrates with the VoIP phone systems.

Differentiator

Problem solved

Functional benefit

Brands

• Wildix: Cloud-based VoIP phone system offered as one of three VoIP solutions, featuring unified communications, video conferencing, and lead generation tools
• Cisco Webex
• Microsoft Teams
• X-Hoppers

Products and services

• Managed IT Support Services Fully managed IT support for UK businesses including 24/7 remote assistance, remote monitoring, device management, software updates, antivirus protection, network support, and proactive automation. Delivered as monthly per-user subscriptions with optional on-site support for higher tiers.
• IT Hardware Sales, Repair and Disposal Refurbished and new laptops, PCs, smartphones, and tablets sold with 12-month warranty. Includes WEEE-compliant disposal, certified GDPR-compliant data destruction, and cash or credit for trade-in of old equipment.
• Cloud Migration Services

Quantifiable outcome

• 15-minute critical issue resolution target
• +7 more outcomes

Named customers11 records

Segments7 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability7 records

Feature7 records

Partnerships

Eight partnerships are on record, tiered core and supporting.

• Windsor Telecom GroupcoreStrategic or Co-development Partner · 21 October 2024Yoozoom has officially joined Windsor Telecom Group as part of Windsor Telecom's mission to grow and expand across the UK. As a Leeds-based leader in unified communications, IT services, and networking solutions, Yoozoom continues to provide the same high-quality services as part of a larger national network. Windsor Telecom is committed to investing in the Yoozoom team and services. Pete Tomlinson, CEO of Windsor Telecom, stated that Yoozoom's expertise will be invaluable as they grow their national presence.
• MicrosoftcoreTechnology or IntegrationYoozoom is an accredited Microsoft Partner and certified Microsoft Dynamics specialist. The partnership covers Microsoft 365, Microsoft Azure cloud platform, Microsoft Teams Phone, and Microsoft Dynamics 365 CRM implementations. Yoozoom has met Microsoft's exacting standards for service and customer care to achieve and maintain partner status.
• WildixcoreTechnology or IntegrationYoozoom is an authorised Wildix partner and reseller. Wildix is a cloud-based VoIP phone system and unified communications platform. Wildix is only available through expert partner networks, and Yoozoom provides dedicated account management and unlimited support for Wildix subscriptions. Wildix is recognised in the Gartner Magic Quadrant for UCaaS.
• CiscocoreTechnology or IntegrationYoozoom is an authorised Cisco Webex partner providing Cisco Webex calling, meetings, and messaging solutions. Offers a full range of Cisco and Poly handsets with 24/7 support. Cisco has been a Gartner Magic Quadrant Leader for UCaaS for well over a decade.
• SophossupportingTechnology or IntegrationSophos is included as the antivirus solution across all Yoozoom IT support packages. Sophos provides award-winning advanced antivirus protection with up-to-the-minute threat detection. Sophos is integrated into Yoozoom's managed IT support offering.
• YealinksupportingTechnology or IntegrationYealink SIP and video phones are offered as part of Yoozoom's VoIP handset portfolio for Microsoft Teams Phone and other VoIP solutions. Yealink devices include five-year warranties and are supported by Yoozoom's 24/7 engineering team.
• IASME (Cyber Essentials)supportingTechnology or IntegrationYoozoom's cybersecurity software is designed to achieve Cyber Essentials certification through IASME. As of 2019, 30,000 organisations had achieved Cyber Essentials certification. Yoozoom also facilitates the £25,000 free cyber liability insurance offered by IASME to certified businesses with annual turnover under £20 million.
• UK Government (BDUK Gigabit Voucher Scheme)supportingGTM or Marketing PartnerYoozoom participates in the UK Government's Gigabit Voucher Scheme, administered by BDUK (Building Digital UK). Vouchers worth up to £3,500 per business are available to help cover gigabit broadband installation costs in eligible rural areas. The government has committed £5 billion to ensure hard-to-reach areas are connected.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Six Degrees Group: UK-based managed cloud, colocation, and unified communications provider. Six Degrees offers a comparable stack of cloud migration, managed IT, and UCaaS services to mid-market UK enterprises, directly competing with Yoozoom's Azure migration and cloud managed services lines.
• Claranet: UK and EMEA-headquartered managed cloud and IT services provider with strong Azure capabilities and a similar mid-market customer focus. Claranet competes directly with Yoozoom in cloud migration, managed Azure, and hosting-led managed services.
• Daisy Group: One of the UK's largest independent managed IT and communications providers, offering IT support, cloud, connectivity, and UCaaS to SMB and enterprise. Daisy is the most direct competitor to Yoozoom in the UK managed services market with overlapping product breadth and customer segments.
• Air IT: UK managed IT services provider specializing in IT support, cloud, and cybersecurity for SMBs in the Midlands and North of England. Air IT closely mirrors Yoozoom's product mix and regional SMB focus, making it a comparable direct peer.
• 4it Solutions: UK-based managed IT support and cloud services provider focused on SMB and mid-market. 4it's per-user IT support model and Microsoft 365/Azure focus closely mirror Yoozoom's managed IT stack and pricing structure.
• Gamma Communications: UK-headquartered unified communications and cloud voice provider. Gamma is the largest independent UK supplier of cloud telephony and competes head-to-head with Yoozoom in the channel/partner-led UCaaS and SIP/hosted PBX market, often selling through similar SMB and mid-market partner ecosystems.
• Netstar UK: UK-based managed IT support and Microsoft 365/Azure partner serving SMB and mid-market customers. Netstar has a similar Microsoft-first MSP positioning and comparable per-seat IT support pricing model to Yoozoom.
• Central Technology: UK managed IT support provider for education and SMB sectors. Central Technology overlaps with Yoozoom's education vertical and SMB IT support offerings, and is a comparable regional MSP competitor.

Broad incumbents

• RingCentral: Global UCaaS and contact center provider with which Yoozoom's Wildix/Cisco/Teams stack competes at the high end. As a large incumbent, RingCentral represents the direct-to-enterprise alternative that could disintermediate Yoozoom's mid-market reselling model.
• BT Business: UK incumbent telecom and IT services provider that is simultaneously the source of the PSTN/ISDN switch-off opportunity and a broad incumbent competitor offering leased lines, broadband, UCaaS, and managed IT across enterprise segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/yoozoom
• Facebookfacebook.com/Yoozoom

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yoozoom