SoftFile
SoftFile (Altec Systems Inc.) is a Sacramento-based document and data management company, founded in 1988, that provides scanning, high-accuracy data entry, BPO, and cloud document hosting to government agencies and Fortune 500 enterprises in the Western United States.
- Company typePrivate
- Founded1988
- HeadquartersSacramento, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What SoftFile does
SoftFile, legally Altec Systems Inc., is a privately held document and data management services company founded in 1988 in Sacramento, California. The company converts paper, microfilm, microfiche, and large-format records (maps, blueprints, plan sets) into digital images and structured data for enterprise and government clients, and operates a 44,000 sq ft secure production facility in Sacramento supplemented by an offshore data capture operation in Cebu, Philippines that was opened in 2004 and expanded in 2015. Service lines span document scanning, high-accuracy data entry (including a dual-blind-key process cited at 99.95% accuracy), business process outsourcing (AP processing, mail, fulfillment, member services), cloud-hosted document management (80+ million client images hosted), plastic card printing and mailing, microfilm/large-format scanning, equipment repair, box storage and shredding, and consulting. Technology stack centers on AI-enhanced OCR modernized in 2022, cloud + AI pilots with natural language search launched in 2025, and output integrations with 15+ ECM/EHR platforms (Laserfiche, FileBound, SharePoint, FileNet, Documentum, OnBase, OpenText, ChartMax, Medsphere, VistA).
SoftFile firmographics
Firmographics- Name
- SoftFile
- Legal name
- Altec Systems Inc.
- Website
- https://softfile.com
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- SoftFile (Altec Systems Inc.) is a Sacramento-based document and data management company, founded in 1988, that provides scanning, high-accuracy data entry, BPO, and cloud document hosting to government agencies and Fortune 500 enterprises in the Western United States.
- Ownership category
- akta.pro rank
SoftFile industry classification
Industry- Product category
- Document Imaging and Management Services
- NAICS
- Document Preparation Services (56141), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Document Preparation Services (561410), Software Publishers (513210)
- SIC
- Services-Computer Processing & Data Preparation (7374), Services-Mailing, Reproduction, Commercial Art & Photography (7330), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Data Entry & Form Processing (Manual Keying, Validation) (BPAAAKAC)
- akta.pro secondary industries
- Data Extraction & Structuring (Invoices, POs, Receipts, KYC) (BPAAAKAF), Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL), Transcription & Data Capture (Audio/Video to Text) (BPAAAKAI)
Keywords
Where SoftFile is headquartered
LocationHeadquarters
- HQ city
- Sacramento
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
SoftFile business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Document Scanning Services: Core service converting paper documents to digital images with quality control inspection. Services include document pickup, preparation, scanning, quality control, and data export. Revenue generated through project-based pricing based on document volume and complexity.
- Data Entry Services: Manual and automated data capture from forms and business documents. Includes dual-blind key process for 99.9%+ accuracy requirements and OCR-based capture. Pricing based on volume of data entered or processed.
- BPO Services: Business process outsourcing including accounts payable processing, open enrollment services, order processing, product fulfillment, member services, and mail processing. Revenue generated through service contracts and per-transaction pricing.
- Cloud Services: Secure, highly-redundant web-hosted document management services with 24/48 hour turnaround. Monthly recurring fees for document hosting, user access, and cloud infrastructure.
- Microfilm Scanning: Conversion of microfilm and microfiche to electronic format with indexing for ECM integration. Project-based pricing.
- Plastic Card Printing: High-volume plastic card printing and mailing including ID cards, license cards, membership cards. Revenue from card production volume with personalization and encoding services.
- Consulting Services: Document imaging consulting including on-site consultation, written analysis reports, and imaging toolkit access. Initial consultation package priced at $190 for 2 hours of on-site consultation.
- Equipment Repair and Maintenance: Annual maintenance agreements and one-time service calls for document management equipment including scanners, microfilm reader printers, and microfiche scanners.
- Box Storage and Shredding: Long-term box storage with on-demand document conversion services and document shredding/destruction. Revenue from storage fees and per-box shredding services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | One time/ perpetual license | Initial Consultation Package |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels7 records
SoftFile product offering
Product offeringCore offering
SoftFile provides business process outsourcing and document management services, converting paper documents (including microfilm and large-format records) into digital images and hosted cloud records. The company also delivers manual and OCR-based data entry with a proprietary dual-blind-key process, secure cloud-hosted document management, BPO services such as accounts payable and mail processing, plastic card printing, equipment maintenance, box storage and shredding, and records management consulting. Services are delivered to enterprise and government clients primarily through project-based engagements and recurring cloud subscriptions from its Sacramento production facility and Cebu, Philippines data capture operation.
Product overview
SoftFile is a document management and BPO company providing a portfolio of document imaging, data management, and software solutions. The core offering combines document scanning and data entry services with document management software products. The software portfolio includes FileBound (a third-party advanced document management solution by Upland Software that SoftFile recommends and implements) and Custom Document Management Software (in-house development for tailored requirements when COTS products don't meet needs). Supporting services include Cloud Services for secure document hosting, BPO Services for accounts payable, fulfillment, and mail processing, specialized scanning services (microfilm, large format, plastic card printing), equipment repair, box storage and shredding, and document scanning consulting. The company serves diverse industries including government (GSA/CMAS contracts), healthcare (EHR integration), law enforcement, courts, insurance, mortgage, education, and class action settlement administration.
Differentiator
Problem solved
Functional benefit
Products and services
- Document Scanning Services Professional document imaging and conversion transforming paper documents to digital images for enterprise and government clients, including document pickup, preparation, scanning, quality control inspection, and data export.
- Data Entry Services Automated and manual data capture from forms and business documents, featuring a dual-blind-key process achieving 99.9%+ accuracy, custom data validation queries, and anomaly detection for high-precision requirements.
- BPO Services Business process outsourcing including accounts payable processing, open enrollment services, order processing, product fulfillment, member services, and mail processing, combining trained labor with technology for daily operations and special projects.
- Cloud Services (Document Image Hosting) Secure, highly-redundant web-hosted document management enabling authorized users instant access to digital records via professional-grade software with user administration, scan-to-cloud workflows, 24/7/48-hour turnaround, and AI-enhanced search capabilities.
- Microfilm Scanning Services Conversion of 16MM and 35MM microfilm and microfiche to electronic format with indexing, including aperture card scanning, grayscale scanning, and Hollerith code capture for ECM system integration.
- Large Format Document Scanning High-quality conversion of maps, drawings, blueprints, and plan sets up to 54 inches wide and any length at up to 800 DPI resolution, handling mylars, sepias, vellum, and paper documents.
- Plastic Card Printing High-volume plastic card printing and mailing including membership cards, government ID cards, license cards with holograms, magnetic strip encoding, and smart/contactless cards (Philips S50/S70, ISSI, SLE series).
- Equipment Repair and Maintenance On-site repair and maintenance for document scanners, microfilm reader printers, microfilm scanners, microfiche reader printers, and microfiche scanners, provided by factory-trained technicians with access to parts via Konica Minolta, Kodak, and Fujitsu.
- Box Storage and Shredding Long-term box storage with on-demand document conversion services and secure destruction using an industrial-grade in-house shredder with hydro-pulping for recycling at the 44,000-square-foot Sacramento facility.
- Document Scanning Consulting Records management consulting including EDMS selection, hardware/software recommendations, system setup and implementation, ongoing technical support, on-site assessments, and document imaging classes; initial consultation package includes 2 hours on-site and a written analysis report.
- FileBound Document Management Software (Implementation) Implementation, recommendation, and reselling of FileBound advanced document management software (by Upland Software) providing business process automation, workflow, e-forms, web-based scanning, and cloud deployment options.
- Custom Document Management Software Development In-house custom document management software development using .NET, Access, ASP, Crystal Reports, HTML, Java, JavaScript, PHP, SQL Server, Visual Basic, Visual C++, and XML for tailored solutions when commercial products do not meet client requirements.
Quantifiable outcome
- 99.95% data accuracy with dual-blind key process
- +4 more outcomes
Companies that use SoftFile
Customer profileNamed customers22 records
Segments12 records
Ideal customer profiles6 records
SoftFile technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
AI capability9 records
Feature6 records
SoftFile partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Government Printing Office (GPO)coreGPO Contractor #040-81224. DAPS Program 277-M contract awarded December 2009 with four option years for agencies to procure conversion services through Document Automation & Procurement Services.
- FileBound (Upland Software)coreFileBound document management software is recommended by SoftFile as their primary document management solution. Provides workflow, eforms, and scanning via web with cloud-based deployment options.
- California Department of General ServicescoreCMAS (California Multiple Awards Schedule) contract #3-09-70-1322D for document conversion services through Procurement Division.
Scale indicators17 records
Recent moves10 records
Expansion highlights6 records
SoftFile competitors and assessment
Company assessmentDirect peers
- Hyland (OnBase): ECM and content services platform with deep government/healthcare penetration and capture/implementation partners. Overlaps with SoftFile in scanning-to-ECM workflows and integration partner relationships.
- Laserfiche: ECM software vendor that also partners with resellers/implementers like SoftFile for document capture and conversion services. Comparable as a document management and scanning workflow provider serving government and regulated industries.
- Databank IMX (formerly DataBank): Document scanning, digital transformation, and records management services firm. Directly comparable service portfolio to SoftFile in document imaging, data capture, and cloud-hosted document management.
Broad incumbents
- Conduent: Large-scale BPO provider with significant government and healthcare document processing practices. Closely comparable to SoftFile's BPO, data entry, and government-services segments but at enterprise scale.
- Ricoh (Document Services): Provides managed document services, scanning, and BPO through its Document Services division. Comparable to SoftFile across scanning, workflow, and cloud document management, with broader enterprise sales reach.
- Iron Mountain: Global document storage, scanning, shredding, and digital transformation services incumbent. Direct overlap with SoftFile's box storage, shredding, and document conversion offerings, but at vastly larger national and international scale.
- Konica Minolta (All Covered / Business Innovation Center): Document imaging hardware vendor and managed document services provider. SoftFile sources parts from Konica Minolta and competes for similar enterprise scanning and managed services engagements.
Emerging players
- Hyperscience: AI-native intelligent document processing vendor automating forms, claims, and records workflows. Competes with SoftFile's manual data entry and OCR services in government and insurance verticals.
- ABBYY: OCR and intelligent document processing technology vendor. Competes with SoftFile's OCR and data capture capabilities and is often deployed alongside or against traditional BPO scanning providers.
- Rossum: AI document extraction platform targeting invoices, POs, and business documents. Overlaps with SoftFile's OCR-based data extraction and BPO invoice/AP processing offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
SoftFile social profiles
Digital presenceSoftFile compliance and trust
Trust signalCompliance7 records
SoftFile financial estimates
Financial estimateRevenue estimate
Valuation estimate
SoftFile leadership team
Management profileNumber of profiles
SoftFile funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SoftFile M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SoftFile
What does SoftFile do?
SoftFile provides business process outsourcing and document management services, converting paper documents (including microfilm and large-format records) into digital images and hosted cloud records. The company also delivers manual and OCR-based data entry with a proprietary dual-blind-key process, secure cloud-hosted document management, BPO services such as accounts payable and mail processing, plastic card printing, equipment maintenance, box storage and shredding, and records management consulting. Services are delivered to enterprise and government clients primarily through project-based engagements and recurring cloud subscriptions from its Sacramento production facility and Cebu, Philippines data capture operation.
Is SoftFile a public or private company?
SoftFile is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SoftFile founded?
SoftFile was founded in 1988. It employs 101 to 250 people.
Where is SoftFile based?
SoftFile is headquartered in Sacramento, United States, in the North America region.
How does SoftFile make money?
Nine revenue lines are on record. Document Scanning Services are the primary driver. The others are data Entry Services, BPO Services, cloud Services, microfilm Scanning, plastic Card Printing, consulting Services, equipment Repair and Maintenance and box Storage and Shredding.
Who are SoftFile's main competitors?
Direct peers on record are Hyland (OnBase), Laserfiche and Databank IMX (formerly DataBank). Broad incumbents are Conduent, Ricoh (Document Services), Iron Mountain and Konica Minolta (All Covered / Business Innovation Center). Emerging players are Hyperscience, ABBYY and Rossum.
Does SoftFile have an API?
No public API is recorded for SoftFile.
What industry is SoftFile in?
SoftFile's product category is Document Imaging and Management Services. Its primary akta.pro industry code is BPAAAKAC, Data Entry & Form Processing (Manual Keying, Validation), with a secondary code of BPAAAKAF, Data Extraction & Structuring (Invoices, POs, Receipts, KYC). Its NAICS code is 56141 and its SIC code is 7374.