InReach NC

What InReach NC does

InReach (operating as InReach NC) is a private nonprofit organization headquartered in Charlotte, North Carolina, that delivers housing, employment, day support, care management, and community services for individuals with intellectual and developmental disabilities (I/DD). Founded in 1974 (originally as Residential & Support Services) and rebranded to InReach, the organization serves more than 1,200 children and adults annually across at least seven North Carolina counties — Mecklenburg, Cabarrus, Union, Catawba, Rowan, Davidson, and Stanley — under the leadership of CEO Lori A. Gougeon, who has led the organization since 1990. InReach employs approximately 600 staff and reports an annual budget of $30 million.

The service portfolio comprises seven core programs: Tailored Care Management (Medicaid care coordination in Cabarrus, Mecklenburg, and Union counties), Innovation Services (Medicaid Innovations Waiver supports including Community Living & Supports, Respite, Supported Living, and Supported Employment), Employment Services (Supported Employment, Community Works!, and Project SEARCH at Novant Health and Hilton Airport Hotel), Residential Services (17 group homes in Mecklenburg, 2 in Union/Wingate, 1 in Catawba/Hickory, plus the 12-unit Mother Teresa Villa and supported-living apartments), First In Families (needs-based emergency assistance covering rent, utilities, therapy, and car repairs), Day Supports/Activity Centers in Charlotte, Monroe, and Harrisburg, and Creative Arts (INREACH Pottery with Clayworks and Troupe 801 puppet troupe). CQL accreditation has been continuously held since 2002. The organization is not technology-focused; services are delivered via in-person care, home visits, employer-site job coaching, and telephone/telehealth care management.

Revenue is derived primarily from Medicaid waiver funding (Innovations Waiver and Tailored Care Management) administered through three LME/MCO partners — Alliance Health, Partners HealthCare, and Vaya Health — supplemented by state and county government contracts (Mecklenburg County, NC DHHS) and philanthropic giving. The Dream Maker Society, comprising 102 families, contributes $510,000 annually at a minimum of $1,000 per family. Go-to-market is referral-driven: individuals access services through LME/MCO care managers who complete state assessments and connect clients to InReach programs. Physical operations span four sites — Charlotte (Monroe Rd headquarters and Clanton Rd Day Support), Monroe, and Harrisburg — with community partnerships extending reach to 40+ organizations including Novant Health, Atrium Health, Harris YMCA, Special Olympics, and Clayworks Pottery Studio.

Name

InReach NC

Legal name

InReach

Website

https://inreachnc.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

501–1,000 employees

Short description

InReach is a Charlotte, NC-based nonprofit providing housing, employment, day supports, care management, and creative arts services for 1,200+ individuals with intellectual and developmental disabilities annually across seven North Carolina counties, operating with a $30M budget and approximately 600 staff.

Ownership category

akta.pro rank

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Medicaid Waiver Services: The organization receives Medicaid funding through the Innovations Waiver and Tailored Care Management programs for services including residential support, employment services, day supports, and community living assistance.
2. Donations and Philanthropy: Individual donations, corporate sponsorships, and foundation support. 87 cents of every dollar received supports direct program services. Dream Maker Society members contribute $1,000+ annually.
3. Government Contracts: Contracts with state and county governments for providing I/DD services, including funding through NC Department of Health & Human Services and county programs.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

InReach NC provides housing, employment, day supports, and community services for individuals with intellectual and developmental disabilities across the Charlotte, North Carolina region. Its service portfolio includes 17 group homes with 24/7 staffing, supported living programs, independent community housing, supported employment and Project SEARCH programs, Medicaid Tailored Care Management, Innovation Waiver services, First In Families financial assistance, and Creative Arts programs including pottery and a touring puppet troupe. Services are primarily funded through North Carolina Medicaid waiver programs and delivered in partnership with LME/MCOs Alliance Health, Partners HealthCare, and Vaya Health.

Product overview

InReach NC is a recognized leader in providing housing, employment, and community support for individuals with intellectual and developmental disabilities (I/DD) in Charlotte/Mecklenburg and nearby counties. The organization operates as a portfolio of interconnected service programs rather than a single unified product, with seven core service lines: Tailored Care Management (Medicaid care coordination), Innovation Services (waiver services), Employment Services (Supported Employment, Community Works!, Project SEARCH), Residential Services (group homes, independent housing, supported living), First In Families (needs-based family support), Day Supports and Activity Centers, and Creative Arts (Pottery, Troupe 801 puppet troupe). These programs serve over 1,200 children and adults annually, with 600 staff members and a $30 million annual budget. The organization has served the Charlotte I/DD population for over 50 years.

Differentiator

Problem solved

Functional benefit

Products and services

• Tailored Care Management
• Innovation Services (Innovations Waiver)
• Employment Services
• Residential Services
• First In Families
• Day Supports and Activity Center
• Creative Arts Program

Quantifiable outcome

• 235 individuals secured employment with job support and training
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

15 partnerships are on record, tiered core, major and minor.

• Alliance HealthcoreOthersLME/MCO partner providing Medicaid waiver funding and care management coordination for Mecklenburg County residents accessing InReach services. InReach provides Tailored Care Management services under Alliance Health coverage.
• Partners HealthCarecoreOthersLME/MCO partner serving Cabarrus, Davidson, Stanley, Union, and Catawba County residents. Coordinates Medicaid waiver services and refers members to InReach programs.
• Vaya HealthcoreOthersLME/MCO partner serving Rowan County residents. Refers members to InReach for I/DD services under Medicaid waiver programs.
• Novant HealthmajorStrategic or Co-development PartnerMajor healthcare system partner hosting Project SEARCH internship site at Novant Hospitals. Recognized program participant Zeke with Guardian Angel Award.
• Hilton Airport HotelmajorStrategic or Co-development PartnerProject SEARCH program site providing work experience and training opportunities for individuals with developmental disabilities.
• Harris YMCAminorStrategic or Co-development PartnerCommunity recreation partner where InReach program member Bryant Graeber has worked as greeter for over 20 years.
• Clayworks Pottery StudiominorStrategic or Co-development PartnerPartnership providing weekly pottery classes for InReach artists. Created ceramic plate featuring Jordan's artwork.
• Special OlympicsminorStrategic or Co-development PartnerMecklenburg, Union, and Cabarrus County Special Olympics programs where InReach participants volunteer and compete.
• Atrium HealthminorStrategic or Co-development PartnerHealthcare system partner supporting InReach's mission and community programs.
• The Levine FoundationminorOthersFoundation supporter of InReach programs and community initiatives.
• Arts and Science CouncilminorStrategic or Co-development PartnerCultural funding partner supporting Creative Arts programs and Troupe 801 puppet performances.
• Infusion Fund / City of CharlotteminorOthersPartnership between City of Charlotte and Foundation for the Carolinas supporting Troupe 801 performances.
• Mecklenburg CountycoreOthersCounty government funding and supporting InReach's residential and community services for I/DD residents.
• Central Piedmont Community CollegeminorStrategic or Co-development PartnerEducational partner providing certification programs and career development opportunities for individuals served by InReach.
• The Roman Catholic Diocese of CharlotteminorStrategic or Co-development PartnerFaith-based community partner supporting InReach programs and hosting Good News gift shop for pottery sales.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sevita Health (formerly The MENTOR Network): Largest US provider of home- and community-based services for individuals with I/DD and behavioral health needs. Operates residential, day, employment, and Medicaid waiver services across 40+ states — directly comparable service mix to InReach's full I/DD portfolio.
• RHA Health Services: Nonprofit I/DD and behavioral health provider operating across the Carolinas and broader Southeast. Delivers residential, supported living, vocational, and case management services — directly overlapping InReach's Innovations Waiver and residential footprint.
• Monarch: North Carolina-based nonprofit serving individuals with I/DD, mental health, and substance use needs through residential, employment, day, and care management services. Closest geographic peer and direct competitor for Medicaid waiver contracts in NC.
• Bayada Home Health Care: Large national provider of home health, pediatric, adult nursing, and I/DD habilitation services across multiple states. Overlapping service lines (home-based support, Medicaid waiver programs, employment support) make it a direct operational peer.
• Penn-Mar Human Services: Nonprofit I/DD services organization providing residential, employment, day, and family support across the Mid-Atlantic. Closely comparable operating model to InReach — small-to-mid-sized nonprofit with diversified service portfolio and Medicaid waiver reliance.
• Mosaic: National faith-based nonprofit providing I/DD services including group homes, supported living, employment, and behavioral health across 12+ states. Comparable residential and vocational service model to InReach's 17 group homes and Project SEARCH offerings.
• YAI (Young Adult Institute): Large nonprofit providing I/DD services across NY/NJ including residential, day habilitation, employment, and clinical supports. Comparable integrated service portfolio and Medicaid waiver dependency as InReach, with similar donor-funded program enrichment.

Broad incumbents

• BrightSpring Health Services: Public, PE-influenced home- and community-based services platform (formerly ResCare/Kindred at Home). Operates I/DD, behavioral health, and pharmacy services across all 50 states — broader incumbent now expanding into NC Medicaid markets.
• Easterseals: National nonprofit federation providing disability services including I/DD support, employment, housing, and day programs. Comparable mission and service breadth, though significantly larger scale and more diversified funding sources.
• The Arc of the United States: National I/DD advocacy and service network with affiliated local chapters providing residential, employment, and family support services. Overlaps with InReach's I/DD mission and First In Families-style family support offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@inreachnc6543
• Facebookfacebook.com/InReachNC
• LinkedInlinkedin.com/company/inreach-formerly-residential-&-support-services-/about
• Instagraminstagram.com/inreachnc
• Xx.com/InReachNC

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about InReach NC