Connect America Medical Alert Company

What Connect America Medical Alert Company does

Connect America Medical Alert Company, legally organized as ConnectAmerica.com, LLC and operating under the "Medical Alert" brand, is a U.S.-based direct-to-consumer provider of personal emergency response systems (PERS) and related monitoring services. Founded in 2004 and headquartered at 3 Bala Plaza West, Suite 200, Bala Cynwyd, Pennsylvania, the company sells hardware and subscription monitoring into senior and at-risk-individual households nationwide. Its core products include a cellular Home System (800-foot coverage, no landline required), a traditional landline Home System, a GPS-enabled Mobile System, a Mini Mobile Pendant, and a Smartwatch that layers heart-rate and step tracking on top of GPS-enabled emergency response. Underlying technology combines cellular connectivity (across AT&T, Verizon, T-Mobile/Sprint), GPS location services, push-button two-way voice, waterproof wearable buttons, and a sensor-based fall-detection add-on that automatically triggers response when the user cannot press the button. The Medical Alert Connect mobile app (iOS and Android) extends the system to caregivers via real-time emergency notifications, usage tracking, and account management.

The company operates a 24/7/365 U.S.-based response specialist center with multilingual support spanning 140+ languages via a mix of native speakers and the International Language Line. The business model is overwhelmingly subscription-recurring: plans start at $29.95/month billed monthly, with discounted semi-annual and annual options, plus ancillary recurring streams for optional fall detection, equipment protection plans (Basic and Premium), and one-time hardware/accessory revenue. Equipment remains the company's property unless purchased outright, and cancellation is month-to-month with no long-term contracts. Go-to-market is pure direct-to-consumer through a toll-free sales number (800-800-2537), an e-commerce website (medicalalert.com) with a free medical-monitoring assessment quiz, organic SEO, and customer-testimonial-driven content marketing.

The competitive set is the broader U.S. PERS market (e.g., Life Alert, Medical Guardian, Bay Alarm Medical, ADT Health). Differentiation rests on no-contract flexibility, the breadth of the product line (home/mobile/watch), fall-detection add-on availability across all form factors, multilingual response, and brand recognition evidenced by Best Overall recognition from Best Company (2026, 3.9/5 across 2,400+ reviews) and BBB accreditation. Key risks for an investor lens are high churn inherent to low-ARPU month-to-month subscription economics, a competitively crowded and substitution-vulnerable category (smartphones, smartwatches, voice assistants), promotional-pricing dependence, and the absence of disclosed proprietary AI/ML differentiation in either fall detection or response routing.

Name

Connect America Medical Alert Company

Legal name

ConnectAmerica.com, LLC

Website

https://medicalalert.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

Connect America Medical Alert Company (DBA "Medical Alert") is a U.S. direct-to-consumer provider of subscription-based personal emergency response systems—including home, mobile, pendant, and smartwatch devices—serving seniors, individuals with chronic conditions, and their family caregivers through 24/7 monitored emergency response.

Ownership category

akta.pro rank

Product category

Personal Emergency Response Services (Medical Alert Systems)

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000)

akta.pro primary industry

Mobile PERS & GPS Medical Alert Services (HSAHAHAA)

akta.pro secondary industries

Two-Way Voice Emergency Communication Devices & Services (HSAHAHAF), Fall Detection & Automatic Alert Monitoring Services (HSAHAHAC), Wearable Medical Alert Devices (Pendants, Watches, Bands) (HSAHAHAI), Personal Emergency Response (PERS) & Medical Alert Monitoring (HSAHAAAL), Caregiver Monitoring, Check-In & Family Notification Platforms (HSAHAHAE), Medical Alert / PERS Monitoring (Emergency Response) (BPAKAFAD)

Keywords

• Medical alert systems
• Personal emergency response
• Fall detection devices
• Senior monitoring services
• GPS medical alert

Headquarters

HQ city

Philadelphia

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Monthly Monitoring Fees: Recurring monthly subscription fees for monitoring services. Plans start at $29.95/month with pricing varying by system type, rate plan, and add-ons selected. Automatic month-to-month renewal unless cancelled.
2. Equipment Purchase: One-time purchase of equipment with 14-day money-back guarantee. Equipment remains property of company unless purchased.
3. Protection Plans: Optional equipment protection plans covering accidental damage or loss. Basic plan includes one-time replacement; Premium plan includes unlimited replacements.
4. Add-on Features: Additional fees for optional features such as fall detection add-on, lock boxes, additional pendants, wall buttons, and other accessories.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Connect America Medical Alert Company sells and monitors personal emergency response systems (PERS) for seniors and at-risk individuals. Its product portfolio includes home systems (cellular and landline), mobile GPS-enabled systems, a mini pendant, and a smartwatch, all wired into a 24/7/365 U.S.-based response center that dispatches help, contacts family, and notifies caregivers via the Medical Alert Connect mobile app. Plans start at $29.95/month with optional fall detection, protection plans, and accessories.

Product overview

Medical Alert offers a comprehensive portfolio of medical alert systems designed for seniors and individuals needing emergency response support. The product line includes three core system types: Home Systems (available in both cellular and landline variants) providing in-home coverage up to 800 feet; Mobile Systems (including the standard Mobile System and Mini Mobile Pendant) offering GPS-enabled protection on the go; and a Smartwatch combining health monitoring with emergency response capabilities. All systems can be enhanced with optional Fall Detection technology that automatically senses falls and alerts response specialists. The Medical Alert Connect mobile app enables caregivers and subscribers to manage accounts, track usage, and receive real-time emergency notifications. Optional Protection Plans (Basic and Premium tiers) cover equipment replacement due to loss or damage. Pricing starts at $29.95/month, with systems available at promotional discounts.

Differentiator

Problem solved

Functional benefit

Products and services

• Home System (Cellular) Home-based medical alert system that connects via cellular networks (no landline required), providing 24/7/365 access to trained response specialists with coverage in and around the home up to 800 feet. Intended for seniors and at-risk individuals who want emergency protection at home.
• Home Landline System Traditional home-based medical alert system that connects through a landline telephone, with a waterproof help button usable in the shower or tub. Provides 24/7/365 access to trained response specialists for seniors and at-risk individuals.
• Mobile System GPS-enabled mobile medical alert system delivering 24/7/365 emergency protection wherever the user goes, with two-way communication and GPS location tracking to pinpoint the user's location during emergencies. Intended for active seniors and at-risk individuals who need on-the-go protection.
• Mini Mobile System (Pendant) The smallest, most lightweight mobile medical alert device in the lineup, designed for all-day, discreet wear. Uses advanced GPS location technology with 24/7/365 access to trained response specialists.
• Medical Alert Smartwatch Smartwatch-style medical alert device that supports an active lifestyle while providing 24/7/365 emergency assistance. Features GPS tracking, heart rate monitoring, step tracking, and optional fall detection.
• Medical Alert Connect Mobile App Companion mobile application for subscribers and caregivers that enables direct access to assistance, tracks system usage, allows account updates, and delivers real-time emergency, update, and alert notifications to designated loved ones. Available on iOS App Store and Google Play.
• Fall Detection (Add-on) Automatic sensor add-on that detects when a user has fallen and contacts response specialists even if the user cannot press the help button. Available for the Home System, Mobile System, and Smartwatch.
• Basic Protection Plan Annual equipment protection plan that covers one-time replacement of the main system and up to 2 help buttons due to loss or damage in any 12-month period, with free shipping on replacements and 25% off accessories.
• Premium Protection Plan Annual equipment protection plan offering unlimited replacement of the main system and help buttons due to loss or damage.
• Key Lockbox Secure key lockbox accessory that allows first responders to gain quick, damage-free entry to the subscriber's home during emergencies. Provided free with annual plan subscribers and available for purchase separately.

Quantifiable outcome

• Response specialists available 24/7/365 with immediate connection to trained professionals
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature5 records

Partnerships

Five partnerships are on record, tiered supporting.

• AT&TsupportingTechnology or IntegrationThird-party wireless carrier providing cellular network services for Medical Alert's cellular-based emergency response systems. Systems rely on AT&T's cellular network for signal transmission.
• VerizonsupportingTechnology or IntegrationThird-party wireless carrier providing cellular network services for Medical Alert's cellular-based emergency response systems.
• T-MobilesupportingTechnology or IntegrationThird-party wireless carrier providing cellular network services for Medical Alert's cellular-based emergency response systems.
• SprintsupportingTechnology or IntegrationThird-party wireless carrier (now part of T-Mobile) providing cellular network services for Medical Alert's cellular-based emergency response systems.
• American Arbitration Association (AAA)supportingOthersProvides arbitration services for dispute resolution per the subscriber terms and conditions. Arbitration conducted pursuant to AAA Consumer Arbitration Rules.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Medical Guardian: Direct PERS competitor offering home cellular, mobile GPS, and smartwatch systems with subscription monitoring. Overlaps almost completely with Medical Alert on product mix, pricing, and customer acquisition channels.
• Bay Alarm Medical: Direct-to-consumer PERS provider offering home, mobile GPS, and smartwatch medical alert systems with 24/7 monitoring and fall detection. Closely comparable product portfolio, pricing model, and target demographic.
• Life Alert: Iconic, long-standing PERS company offering home and mobile emergency response systems with 24/7 monitoring. Closely comparable core service offering and target senior demographic.
• MobileHelp: PERS provider emphasizing mobile and GPS-enabled systems for active seniors. Direct competitor in the mobile PERS category where Medical Alert competes via its Mobile System and Mini Mobile Pendant.
• LifeStation: Direct-to-consumer PERS provider with home and mobile systems, fall detection, and caregiver tools. Competes head-to-head on product, pricing, and digital marketing channels.

Broad incumbents

• Lively (Best Buy Health): Best Buy Health-owned PERS and connected health brand offering medical alert devices, urgent response services, and health apps. Comparable mobile and home alert offerings with strong retail distribution.
• Philips Lifeline: Established PERS brand backed by Philips, offering home, mobile, and fall detection solutions. Comparable service but benefits from broader Philips healthcare portfolio and brand.
• ADT Health: Security giant ADT's medical alert and personal emergency response division, leveraging ADT's national monitoring infrastructure. Competes in the same category as part of a broader security and home services portfolio.

Emerging players

• Aloe Care Health: Tech-forward PERS company offering smart hub medical alert systems with voice activation and caregiver app integration. Overlaps on mobile emergency response and caregiver notification features.
• HandsFree Health: Voice-enabled PERS and health assistant company offering smart speaker-based emergency response and medication reminders. Comparable focus on connected emergency response for seniors with a tech-forward differentiator.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/medicalalert2

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Connect America Medical Alert Company