Microbyte Solutions
Microbyte Solutions is a UK-founded managed IT services provider delivering 24/7 helpdesk, cloud, cybersecurity, and VoIP services to SMEs with 10-250 employees across the UK, US, and UAE.
- Company typePrivate
- Founded2003
- HeadquartersPeterborough, Canada
- Headcount11–50
- GTM typeB2B
- OfferingServices
Microbyte Solutions firmographics
Firmographics- Name
- Microbyte Solutions
- Legal name
- Microbyte Solutions Limited
- Website
- https://microbyte.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Microbyte Solutions is a UK-founded managed IT services provider delivering 24/7 helpdesk, cloud, cybersecurity, and VoIP services to SMEs with 10-250 employees across the UK, US, and UAE.
- Ownership category
- akta.pro rank
Microbyte Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Remote Monitoring & Management (RMM) Services (BPAEABAA)
- akta.pro secondary industry
- Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)
Keywords
Where Microbyte Solutions is headquartered
LocationHeadquarters
- HQ city
- Peterborough
- HQ country
- Canada
- HQ region
- North America
Offices5 records
Markets served
Microbyte Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Comprehensive monthly subscription packages covering all aspects of IT including 24/7 helpdesk, proactive monitoring, maintenance, IT strategy, and account management. Delivered as fully or partially managed services with scalable options for SMEs.
- IT Support Services: Tiered IT support packages providing day-to-day technical assistance, troubleshooting, and problem resolution for businesses of various sizes.
- Cloud Solutions & Microsoft Services: Revenue from Azure cloud migrations, Microsoft 365 implementations, Teams deployments, and related consulting services. Includes licensing resell as a Microsoft Direct CSP.
- VoIP Telecoms: Voice over IP phone system provision including 3CX and SimplyCalls packages, with ongoing support and maintenance fees.
- Cyber Security Services: Security solutions including managed detection and response (MDR), vulnerability management, penetration testing, and Cyber Essentials certification assistance.
- Value Added Reseller (VAR): Hardware and software resell including Dell, HP, Cisco Meraki equipment and related products as an authorized reseller.
- White Label Helpdesk: Reselling 24/7 IT support capabilities to other MSPs who operate under their own brand, providing them with Microbyte's infrastructure and expertise.
- Professional Services: Project-based IT consultancy, IT strategy development, IT relocations, disaster recovery planning, and implementation services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services packages are customized per client and delivered as affordable monthly plans |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
Microbyte Solutions product offering
Product offeringCore offering
Microbyte Solutions is a Managed Service Provider (MSP) delivering outsourced IT support and infrastructure management to small and mid-sized businesses. Core offerings include fully managed 24/7 IT helpdesk, Microsoft Azure cloud migrations, Microsoft 365 implementation and licensing, cybersecurity services (MDR, vulnerability management, penetration testing), VoIP telephony via 3CX and SimplyCalls, and strategic Virtual IT Director (vCIO) consulting for SMEs with 10–250 employees.
Product overview
Microbyte Solutions operates as an IT Managed Service Provider (MSP) offering a portfolio of technology services primarily built around Microsoft technologies for small-to-medium enterprises (SMEs) with 10-250 employees. The core offering is Managed IT Services, which encompasses 24/7 IT support/helpdesk, strategic vCIO services (Virtual IT Director), network administration (NetAdmin), and annual maintenance contracts (AMC Services). Supporting services include cloud migrations to Microsoft Azure, Microsoft 365 implementation and support, IT security/cybersecurity, virtual desktop infrastructure, and VoIP telecommunications via 3CX and SimplyCalls. Additional specialized services include AI Services, Managed SOC, Managed Detection and Response (MDR), Vulnerability Management as a Service, Penetration Testing, White Label Helpdesk for other MSPs, and Value Added Reseller services for hardware/software procurement. The company differentiates through its 'Stamp Out Support' proactive IT philosophy, emphasizing preventive maintenance over reactive troubleshooting. Microsoft Gold Partnership and Direct Cloud Solutions Provider status underpin the technical delivery model.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Comprehensive outsourced IT management covering all aspects of IT including 24/7 helpdesk support, IT strategy planning, account management, and IT roadmapping for SMEs. Delivered as fully or partially managed monthly subscription packages.
- 24/7 IT Support / Helpdesk Round-the-clock IT support services with follow-the-sun coverage through offices in the UK, USA, Dubai, and Philippines. Includes remote and on-site support with tiered packages.
- Cloud Migrations Migration services to move business infrastructure to Microsoft Azure cloud platforms, including hybrid cloud solutions for scalability and business continuity.
- Microsoft 365 Services Implementation, migration, licensing, and ongoing support for Microsoft 365 productivity suite including Teams, OneDrive, SharePoint, and associated security features.
- IT Security / Cyber Security Cybersecurity services including threat monitoring, firewall management, security audits, Cyber Essentials certification assistance, and compliance support to protect business data and systems.
- Virtual IT Director (vCIO) Virtual IT Director service providing strategic IT leadership, technology roadmapping, and IT consultancy to align IT with business objectives, typically for SMEs without a dedicated CIO.
- 3CX VoIP Telecoms 3CX is a software-based VoIP phone system offered as Microbyte's primary telecoms solution, providing feature-rich business phone capabilities with flexibility and cost savings versus traditional phone systems.
- SimplyCalls VoIP SimplyCalls is a VoIP telecoms package offered alongside 3CX, providing feature-rich phone systems for businesses requiring flexible communication solutions.
- AI Services AI integration and consulting services to help businesses leverage artificial intelligence technologies within their operations.
- Virtual Desktops Virtual desktop infrastructure (VDI) solutions enabling remote access to company desktops and applications from any location.
- Managed SOC Services Managed Security Operations Center services providing 24/7/365 cybersecurity monitoring and response for UK SMEs.
- Managed Detection and Response (MDR) Managed detection and response services combining advanced threat monitoring with human expertise to detect, analyze, and respond to cybersecurity incidents.
- Vulnerability Management as a Service (VMaaS) Ongoing vulnerability scanning, assessment, and remediation planning services to identify and address security weaknesses in IT infrastructure.
- Penetration Testing Services Ethical hacking and penetration testing services to evaluate the effectiveness of business security defenses against simulated cyber attacks.
- White Label Helpdesk Outsourced 24/7 IT helpdesk services offered to other MSPs under white-label arrangements, leveraging Microbyte's follow-the-sun infrastructure.
- Value Added Reseller Technology resale services providing hardware, software, and IT equipment from Microsoft, Dell, HP, and Cisco Meraki as part of comprehensive managed IT solutions.
Quantifiable outcome
- 5-minute critical server recovery preventing six-figure manufacturing shutdown
- +3 more outcomes
Companies that use Microbyte Solutions
Customer profileNamed customers9 records
Segments8 records
Ideal customer profiles2 records
Microbyte Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature4 records
Microbyte Solutions partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft Gold Partner and Direct Cloud Solutions Provider. Microbyte delivers Azure cloud migrations, Microsoft 365 implementations, Teams deployments, and related consulting services. Featured as a Microsoft Customer Story for successful Belvoir implementation. Status enables direct provisioning of Microsoft cloud services.
- Onesource CommunicationscoreOnesource Communications acquired into Microbyte group in April 2018. Telecoms expertise brought in-house, team relocated to Peterborough headquarters. Paul, Stuart, and team joined to strengthen VoIP and telephony capabilities.
- 3CXcore3CX Platinum Partner - highest tier partner status for VoIP phone systems. Microbyte offers 3CX as their primary hosted telephony solution with consistent five-star customer feedback. Partnership includes Azure-hosted 3CX implementations.
- SafapacminorChemicals manufacturer and packing specialist partnered with Microbyte for community support initiatives including Safapac-sponsored science awards at Sawtry Village Academy.
- ISO (International Organization for Standardization)coreISO 9001:2015 quality management certification achieved and maintained, demonstrating commitment to consistent quality in service delivery.
Scale indicators6 records
Recent moves7 records
Expansion highlights4 records
Microbyte Solutions competitors and assessment
Company assessmentDirect peers
- Total IT: UK-based managed IT services firm serving SMEs with helpdesk, cloud, and security offerings. Direct overlap in service model and customer profile.
- Littlefish: UK managed IT and cyber services provider offering 24/7 support, cloud, and Microsoft-centric services to mid-market clients. Comparable in service portfolio and SME-to-mid-market focus.
- Air IT: UK-based managed IT services provider targeting SMEs with 24/7 helpdesk, managed IT, cloud, and cybersecurity offerings. Highly comparable in customer segment, geography, and service mix.
- Netstar UK: London-based IT support and managed services firm serving SMEs with Microsoft cloud, support, and security offerings. Direct overlap in SME IT services and Microsoft specialism.
- QuoStar: UK managed IT, cloud, and cybersecurity services firm for SME and mid-market customers. Overlaps with Microbyte on Microsoft cloud and 24/7 support proposition.
- Adept IT Solutions: UK IT support and managed services provider for SMEs, with cloud and Microsoft 365 offerings. Comparable on customer segment and managed IT service mix.
- Datapoint: UK managed IT services and cloud provider targeting SME clients with Microsoft-based offerings. Comparable service catalogue and target customer size band.
- Excalibur Communications: UK-based managed IT and communications provider, including VoIP and cloud telephony. Comparable to Microbyte's combination of managed IT, VoIP (3CX), and SME focus.
- Razorblue: UK managed IT, cloud, and cybersecurity provider serving SMEs and mid-market clients across multiple regions. Overlaps with Microbyte on Microsoft 365/Azure, security, and managed support.
Regional players
- Datcom: UK East Midlands-based managed IT services provider (Lincolnshire-adjacent) serving SMEs with Microsoft-based cloud and support. Comparable on geography near Peterborough and SME IT focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Microbyte Solutions social profiles
Digital presenceMicrobyte Solutions compliance and trust
Trust signalCompliance3 records
Microbyte Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Microbyte Solutions leadership team
Management profileNumber of profiles
Profiles2 records
Microbyte Solutions subsidiaries and ownership
Company hierarchySubsidiaries1 record
Microbyte Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Microbyte Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Microbyte Solutions
What does Microbyte Solutions do?
Microbyte Solutions is a Managed Service Provider (MSP) delivering outsourced IT support and infrastructure management to small and mid-sized businesses. Core offerings include fully managed 24/7 IT helpdesk, Microsoft Azure cloud migrations, Microsoft 365 implementation and licensing, cybersecurity services (MDR, vulnerability management, penetration testing), VoIP telephony via 3CX and SimplyCalls, and strategic Virtual IT Director (vCIO) consulting for SMEs with 10–250 employees.
Is Microbyte Solutions a public or private company?
Microbyte Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Microbyte Solutions founded?
Microbyte Solutions was founded in 2003. It employs 11 to 50 people.
Where is Microbyte Solutions based?
Microbyte Solutions is headquartered in Peterborough, Canada, in the North America region.
How does Microbyte Solutions make money?
Eight revenue lines are on record. Managed IT Services are the primary driver. The others are IT Support Services, cloud Solutions & Microsoft Services, voIP Telecoms, cyber Security Services, value Added Reseller (VAR), white Label Helpdesk and professional Services.
Who are Microbyte Solutions's main competitors?
Direct peers on record are Total IT, Littlefish, Air IT, Netstar UK, QuoStar, Adept IT Solutions, Datapoint, Excalibur Communications and Razorblue. Datcom is listed as a regional player.
Does Microbyte Solutions have an API?
No public API is recorded for Microbyte Solutions.
What industry is Microbyte Solutions in?
Microbyte Solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAA, Remote Monitoring & Management (RMM) Services, with a secondary code of BPAKAHAA, Managed Security Services (MSSP) & 24/7 SOC Operations. Its NAICS code is 541513 and its SIC code is 7370.