Cloudwize Technologies
Cloudwize Technologies is a privately held managed IT service provider based in Tamworth, NSW, delivering subscription-based IT support, cybersecurity, cloud, and vCIO services to regional small and medium businesses and not-for-profits across more than twenty New South Wales towns.
- Company typePrivate
- Founded2010
- HeadquartersTamworth, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Cloudwize Technologies does
Cloudwize Technologies is a privately held managed IT service provider headquartered in Tamworth, New South Wales, serving small and medium businesses and not-for-profit organisations across more than twenty regional NSW towns including Tamworth, Armidale, Dubbo, Moree, Inverell, Gunnedah, Orange, Bathurst, and Mudgee. The company's core offering is a subscription-based Business IT Support Plan billed per-user-per-month that bundles unlimited helpdesk support, 24/7 proactive monitoring, cybersecurity, cloud solutions, IT projects, procurement, and vCIO consulting, supplemented by an Entry Level Monitoring Plan as a lower-tier entry point and project-based consulting for ad hoc work.
The technology stack is anchored on Microsoft (Silver Partner) and Sophos (Gold Partner across Endpoint, Server, Synchronized Security, and Firewall tracks) platforms, with cloud migration and management spanning SaaS, IaaS, and PaaS delivered through Microsoft 365, Azure, Endpoint Manager, and Azure Active Directory. Cloudwize has built a proprietary tool called RITA (Remote IT Assistant) on the DeskDirector platform, providing a desktop and mobile app that guides clients through ticket creation, captures system diagnostics and screenshots automatically, and routes tickets to the appropriate technicians. 24/7 proactive monitoring watches backup failures, hardware faults, internet outages, server resources, and pending updates, with after-hours escalation to apply minimum fixes without client contact when required.
The commercial model is recurring subscription revenue via the Business IT Support Plan on PUPM billing, complemented by project-based professional services (IT Projects and vCIO consulting) and hardware procurement through distributor partnerships. Sales is consultative and direct, with no public pricing and a free initial consultation offered to prospects; the company supports both remote delivery nationally and in-person engagement across regional NSW, and grows through referrals, an active content marketing blog, SEO on town-specific pages, and community engagement including NAIDOC Week partnerships with Indigenous healthcare organisations.
Cloudwize Technologies firmographics
Firmographics- Name
- Cloudwize Technologies
- Legal name
- Cloudwize
- Website
- https://cloudwize.com.au
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cloudwize Technologies is a privately held managed IT service provider based in Tamworth, NSW, delivering subscription-based IT support, cybersecurity, cloud, and vCIO services to regional small and medium businesses and not-for-profits across more than twenty New South Wales towns.
- Ownership category
- akta.pro rank
Cloudwize Technologies industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
- akta.pro secondary industries
- Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF), Cloud Security Managed Services (CSPM/CWPP/CNAPP) (BPAEADAF), Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC), Data Security & Privacy for Cloud (DLP, DSPM, Tokenization) (HDABAHAK)
Keywords
Where Cloudwize Technologies is headquartered
LocationHeadquarters
- HQ city
- Tamworth
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Cloudwize Technologies business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Managed IT Services (Business IT Support Plan): Recurring monthly subscription-based managed IT services covering unlimited helpdesk support, proactive monitoring, maintenance, cybersecurity, cloud solutions, IT projects, and vCIO consulting. Billed per user per month on a predictable monthly cost. Can scale up or down with business requirements.
- Per-User-Per-Month (PUPM) Billing Model: Scalable IT support expenses aligned to business requirements. Allows businesses to scale support costs as they grow or contract, without fixed infrastructure commitments.
- Entry Level Monitoring Plan: Partial support service for clients with limited maintenance requirements. Cloudwize monitors core infrastructure and delivers other support on a break/fix basis. A first-step offering to demonstrate value before transitioning to full-service plan.
- IT Projects & Consulting: Project-based delivery for end-to-end IT challenges including architecture, design, project management, and user testing. A la carte additional services beyond the base support plan.
- IT Procurement & Asset Management: Technology procurement services working with large distributors to secure required technology and handle lifecycle and warranties. Offered as part of the service portfolio.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Business IT Support Plan (Full-Service) |
| Subscription | Monthly | Entry Level Monitoring Plan |
| Per seat | Monthly | Per-User-Per-Month (PUPM) |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Cloudwize Technologies product offering
Product offeringCore offering
Cloudwize Technologies is a relationship-driven managed IT service provider (MSP) based in Tamworth, NSW, Australia, delivering subscription-based IT support to regional businesses. Its core offering is the Business IT Support Plan, which bundles unlimited 24/7 helpdesk support, proactive monitoring, cybersecurity (MFA, endpoint protection, dark web monitoring), cloud migration and management, IT maintenance, business continuity and disaster recovery planning, vCIO consulting, and IT procurement/asset management. The company also offers an Entry Level Monitoring Plan for clients with limited requirements, and uses its proprietary RITA (Remote IT Assistant) desktop and mobile application to streamline support ticket logging and remote diagnostics.
Product overview
Cloudwize Technologies is an IT managed service provider offering a comprehensive portfolio of IT support and services for regional businesses. The offering is structured as a suite of interconnected core services anchored by an unlimited helpdesk support plan, complemented by specialized services including Cyber Security Solutions, IT Projects, Procurement & Asset Management, Proactive Monitoring, Business Continuity, Disaster Recovery Planning, Cloud Solutions, and vCIO & Consulting. Additional support offerings include IT Maintenance and Regular IT Reporting. The company also developed RITA (Remote IT Assistant), an internal tool built on the DeskDirector platform that streamlines support ticket management and remote assistance. The Entry Level Monitoring Plan serves as an entry-tier option for clients with limited requirements.
Differentiator
Problem solved
Functional benefit
Products and services
- Business IT Support Plan Recurring monthly subscription plan providing regional SMEs with unlimited 24/7 helpdesk support, proactive monitoring, cybersecurity, cloud solutions, IT projects, maintenance, and vCIO consulting. Billed per user per month and scalable with headcount.
- Entry Level Monitoring Plan Lower-tier monitoring-only subscription for clients with limited maintenance requirements. Cloudwize monitors core infrastructure and delivers other support on a break/fix basis, designed as an entry point that can be upgraded to the full Business IT Support Plan.
- IT Projects & vCIO Consulting Project-based delivery for end-to-end IT challenges including architecture, design, project management, and user testing, plus Virtual CIO services such as strategic IT advice, board meeting attendance, operational reviews, policy development, vendor management, and budget/risk management. Targeted at regional organisations without full-time internal CIOs.
- Procurement & Asset Management Technology procurement service that works with large distributors to secure required technology and handle lifecycle management and warranties. Offered as part of the service portfolio for regional business clients.
- RITA (Remote IT Assistant) Proprietary desktop and mobile application that guides users through support ticket creation, automatically captures system diagnostics and screenshots, assigns tickets to the correct technical team member, and communicates outage alerts during global IT incidents. Built on the DeskDirector platform.
Quantifiable outcome
- Customer satisfaction (CSAT) score of 98% based on survey responses
- +4 more outcomes
Companies that use Cloudwize Technologies
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles4 records
Cloudwize Technologies technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Cloudwize Technologies partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor and core.
- Gilgandra Local Aboriginal Medical Service (GLAMS)minorIn late February 2022, Cloudwize partnered with GLAMS to open their new Medical Centre. Cloudwize donated IT services for set up and provides ongoing reliable IT partnership. The partnership supports Indigenous healthcare delivery in regional NSW. A significant part of the population in Gilgandra are Indigenous, making culturally sensitive and reliable IT services vital. Cloudwize has worked with Regional Aboriginal Services in the North-West region for over ten years.
- MicrosoftcoreMicrosoft Silver Partner status. Provides Cloudwize with access to Microsoft technologies including Azure, Microsoft 365, Endpoint Manager, and Azure Active Directory. Cloudwize leverages these platforms to deliver cloud solutions, security (MFA), hybrid workplace transformations, and proactive monitoring for clients. Microsoft critical security updates are proactively applied to client servers as part of maintenance services.
- SophoscoreSophos Gold Partner, Sophos Endpoint & Server Partner, and Sophos Synchronized Security Partner. Provides cybersecurity solutions including next-gen firewalls, endpoint protection, and synchronized security. Cloudwize delivers Sophos-powered cybersecurity as part of its security portfolio, including multi-tiered vault-like data protection with password management, MFA, and dark web monitoring.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Cloudwize Technologies competitors and assessment
Company assessmentBroad incumbents
- Telstra Purple (Telstra Enterprise): Telstra Purple is the managed services and solutions arm of Telstra, providing managed IT, cloud and cybersecurity to Australian businesses. Incumbent overlap on managed services, with much greater scale and geographic footprint.
- Datacom: Datacom is one of Australia's largest IT services and MSP operators, providing cloud, managed services, and cybersecurity to Australian enterprises and government. Broader incumbent with overlap on cloud managed services and Microsoft-led delivery model.
Direct peers
- ASI Solutions: ASI Solutions is an Australian managed IT services provider offering cloud, security, procurement, and IT support to SMEs. Same product structure as Cloudwize (managed IT, cloud, security, procurement) and same Australian SME target market.
- Brennan IT: Brennan IT is an Australian managed services provider serving mid-market and SME clients with managed IT, cloud, and cybersecurity. It is the closest direct peer: same managed services category, same Australian client base, overlapping Microsoft/Sophos technology stack.
- MicroChannel (MDA): MicroChannel (now part of the MDA national MSP group) provides managed IT, cloud, and security services to Australian SMEs and mid-market clients. Direct comparable in product mix and recurring MSP revenue model.
- Netstar Australia: Netstar is a Melbourne-based MSP offering managed IT support, cloud, security, and consulting to Australian SMEs. Comparable subscription-based MSP model and overlapping cloud/security partner ecosystem.
- The ROI Group: The ROI Group is an Australian MSP providing managed IT, cloud, and security services to SME/mid-market customers. Comparable subscription-based, helpdesk-led managed services proposition.
- Adapt IT Australia: Adapt IT is an Australian managed services and IT support provider focused on SMEs. Same subscription-based MSP model, cloud migration and cyber security offerings, and Australian client base.
- Ensyst (Mergon Group): Ensyst is an Australian MSP delivering managed IT, cloud, and cybersecurity to SME customers across Australia. Closely comparable in service portfolio, customer type, and recurring-revenue billing model.
Others
- ConnectWise (vendor-side): ConnectWise is a global MSP software/PSA/RMM platform that underpins many Australian MSPs. Indirect peer — overlapping ecosystem — rather than a direct MSP competitor, included because it shapes the competitive toolkit regional MSPs use.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Cloudwize Technologies social profiles
Digital presenceCloudwize Technologies financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cloudwize Technologies leadership team
Management profileNumber of profiles
Profiles3 records
Cloudwize Technologies funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cloudwize Technologies M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cloudwize Technologies
What does Cloudwize Technologies do?
Cloudwize Technologies is a relationship-driven managed IT service provider (MSP) based in Tamworth, NSW, Australia, delivering subscription-based IT support to regional businesses. Its core offering is the Business IT Support Plan, which bundles unlimited 24/7 helpdesk support, proactive monitoring, cybersecurity (MFA, endpoint protection, dark web monitoring), cloud migration and management, IT maintenance, business continuity and disaster recovery planning, vCIO consulting, and IT procurement/asset management. The company also offers an Entry Level Monitoring Plan for clients with limited requirements, and uses its proprietary RITA (Remote IT Assistant) desktop and mobile application to streamline support ticket logging and remote diagnostics.
Is Cloudwize Technologies a public or private company?
Cloudwize Technologies is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cloudwize Technologies founded?
Cloudwize Technologies was founded in 2010. It employs 11 to 50 people.
Where is Cloudwize Technologies based?
Cloudwize Technologies is headquartered in Tamworth, Australia, in the Oceania region.
How does Cloudwize Technologies make money?
Five revenue lines are on record. Managed IT Services (Business IT Support Plan) is the primary driver. The others are per-User-Per-Month (PUPM) Billing Model, entry Level Monitoring Plan, IT Projects & Consulting and IT Procurement & Asset Management.
Who are Cloudwize Technologies's main competitors?
Broad incumbents on record are Telstra Purple (Telstra Enterprise) and Datacom. Direct peers are ASI Solutions, Brennan IT, MicroChannel (MDA), Netstar Australia, The ROI Group, Adapt IT Australia and Ensyst (Mergon Group). ConnectWise (vendor-side) is listed as an others.
Does Cloudwize Technologies have an API?
No public API is recorded for Cloudwize Technologies.
What industry is Cloudwize Technologies in?
Cloudwize Technologies's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP), with a secondary code of BPAEACAF, Cloud Managed Services (Operations, Monitoring, Patching). Its NAICS code is 541513 and its SIC code is 7370.