MillerTech

What MillerTech does

MillerTech, trading as a brand of ClearCourse Membership Services Limited, is a London-headquartered enterprise software provider specialising in membership CRM for the UK not-for-profit sector. Founded in 1984, the company has spent nearly four decades building purpose-built solutions for trade unions, professional bodies, and non-profit organisations, with a stated customer base exceeding 150 organisations serving roughly 6 million individual members worldwide. Its core offering is the Merlin CRM platform, a web-based system supporting member management, subscriptions and direct debits, communications, elections and ballots, training, credit union operations, and member/branch self-service portals; a legacy Sodalitas CRM remains in service at long-tenured clients. Revenue is generated primarily through annual enterprise subscription licensing, with additional income from implementation and digital transformation professional services, and from transaction fees on payments processed via the embedded ClearAccept (PCI DSS Level 1 compliant) gateway supplied through its sister ClearCourse group company.

The go-to-market is sales-led, relying on consultative direct enterprise selling, sector event presence (Membership Excellence, TUC Congress, Digital Excellence), and partnership channels within the ClearCourse Partnership LLP holding structure (ClearAccept for payments, NetXtra for websites/portals and apps, Fetchify for data cleansing). Named clients include major UK trade unions (UNISON, NASUWT, RMT, USDAW, TSSA, POA) and professional bodies (CIOL, BIBA) as well as smaller Livery Companies and charities, with disclosed service guarantees of 99% uptime and a 7-year support term. MillerTech is authorised to operate across the EEA through a Porto-based representative (Portrilio Solutions, also part of ClearCourse), giving it GDPR-aligned reach into EU membership organisations. Pricing is quote-based and not publicly disclosed, consistent with bespoke enterprise deployments.

Name

MillerTech

Legal name

ClearCourse Membership Services Limited

Website

https://millertech.co.uk

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

51–100 employees

Short description

MillerTech provides vertical CRM software, led by its Merlin platform, for UK trade unions, professional bodies, and non-profits, with supporting services in payments, websites, and digital transformation under the ClearCourse Partnership group.

Ownership category

akta.pro rank

Product category

Membership Management CRM Software

NAICS

Software Publishers (513210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Service, Support & Contact Center CRM (HDAEAFAC)

Keywords

• Membership management software
• CRM for non-profits
• Trade union software
• Member engagement platform
• Subscription billing software

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. CRM Software Licensing: Enterprise CRM software licensing for membership management. The company offers both bespoke and off-the-shelf solutions, with enterprise and open-source CRM options. Revenue is generated through software licensing fees typically billed annually.
2. Implementation and Professional Services: Digital transformation project implementation, system configuration, data migration, and consulting services. These projects involve significant investment from clients for CRM implementation and organizational transformation.
3. ClearAccept Payment Processing: Embedded payment gateway services through ClearAccept partnership, providing multi-channel card payment solutions for membership subscriptions and event bookings.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

MillerTech develops and licenses the Merlin CRM platform, a web-based membership management system purpose-built for trade unions, professional bodies, and non-profit organisations. The platform centralises member records, subscriptions and direct debits, communications, elections and ballots, training, and member self-service portals. The offering is complemented by ClearAccept embedded payment processing and adjacent services including websites, mobile apps, software integration, and digital transformation consulting.

Product overview

MillerTech offers a platform-plus-modules architecture for membership management. The core product is Merlin CRM, a web-based platform providing membership management, subscriptions, communications, elections, and training features. This core is supplemented by ClearAccept for embedded payment processing, websites and portals via NetXtra partnership, mobile apps, software integration services, and digital transformation consulting. The offering serves trade unions, professional bodies, and non-profits with enterprise and open-source CRM solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Merlin CRM: Web-based CRM platform for membership management, subscriptions, communications, and member portals.
• ClearAccept

Products and services

• Merlin CRM Web-based CRM platform providing membership management, subscriptions with direct debits and paybill, communications management, credit union, elections and ballots management, training and education for trade unions, professional bodies and non-profits.
• ClearAccept Embedded Payments

Quantifiable outcome

• Systems uptime of 99%
• +2 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core and supporting.

• ClearCourse Partnership LLPcoreStrategic or Co-development PartnerMillertech operates as part of the ClearCourse Partnership LLP group of companies. ClearCourse provides complementary membership and payments technology solutions. Millertech is the membership CRM specialist within the group, with the partnership enabling integrated offerings including ClearAccept embedded payments.
• ClearAcceptcoreTechnology or IntegrationClearAccept is a ClearCourse partner providing embedded payment solutions. The partnership delivers fully integrated payment processing within Millertech's CRM, supporting multi-channel card payments, PCI DSS Level 1 compliance, and seamless transaction management from within the CRM platform.
• NetXtrasupportingTechnology or IntegrationNetXtra provides digital solutions including apps, websites, and portals specifically designed for membership organisations. Through partnership, Millertech clients can access complementary digital solutions including mobile apps and website development.
• FetchifysupportingTechnology or IntegrationFetchify provides data cleansing API services integrated with Millertech CRM to help membership organisations maintain accurate member data through postcode validation and data quality tools.
• MemberWise NetworkcoreGTM or Marketing PartnerMillertech is an Official MemberWise Network Partner (2022). The partnership includes sponsorship of the Influence 100 Benchmarking Report, participation in MemberWise conferences, and co-marketing through webcasts and educational content. MemberWise is the largest membership best practice focused network in the UK/EU.
• Portrilio SolutionssupportingImplementation/ SI/ Consulting PartnerPart of the ClearCourse Partnership LLP group, Portrilio Solutions serves as Millertech's EU Representative for GDPR compliance purposes, facilitating exercise of data subjects' rights within the EEA and cooperating with supervisory authorities.
• Pinsent Masons LLPsupportingOthersLegal advisors to Millertech, located at 3 Colmore Circus Queensway, Birmingham, B4 68H.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Impexium: Membership management platform purpose-built for associations, providing CRM, events, payments and engagement - competes head-to-head for the same membership-body and association customers as Millertech.
• Novi AMS: Association management software specifically built for trade associations and professional societies, combining AMS, CRM, events and member engagement - a tightly overlapping competitor to Millertech.
• Galactic Mint (ClearCourse - MemberMint): Member engagement platform from ClearCourse sister company, providing CRM, payments and member portals for UK/EU membership organisations - a fellow ClearCourse portfolio peer targeting the same ICP.
• MemberSuite: Cloud-based association management software serving membership organisations with CRM, events, payments and member engagement - directly comparable to Millertech's Merlin CRM in feature scope and target buyer.
• Nimble AMS (Community Brands): Native Salesforce-built AMS for associations, providing member, donation, event and learning management - competes with Millertech by leveraging the Salesforce platform while serving overlapping membership segments.
• MemberClicks (Community Brands): All-in-one membership management platform for small-to-mid-sized associations and member-based organisations, providing member database, events, dues and website - closely aligned with Millertech's vertical SaaS positioning.
• YourMembership (Community Brands): Membership software for associations and member-based organisations offering CRM, events, learning and commerce capabilities - the most established US-headquartered competitor to Millertech in the membership CRM space.

Emerging players

• Wild Apricot: All-in-one membership management software focused on small associations and nonprofits, providing CRM, website, events and payments - addresses the lower end of the membership CRM market where Millertech competes less directly.

Broad incumbents

• Salesforce (NPSP): Nonprofit Success Pack on Salesforce CRM is the default broadline alternative for large nonprofits and membership organisations - a threat where Millertech's bespoke domain features are not strictly required.
• Microsoft Dynamics 365: Enterprise CRM and ERP platform frequently used by larger membership bodies and trade unions for member, finance and operations management - competes with Millertech at the upper end of the market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/millertechltd
• Xx.com/millertechltd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MillerTech