St Raphaels Hospice
St Raphael's Hospice is a UK charity providing specialist palliative and end-of-life care for patients with life-limiting illnesses in Sutton and Merton. Services include 24-hour inpatient ward care, hospice-at-home, and emotional support, funded partly by the NHS.
- Company typePrivate
- Founded1987
- HeadquartersCheam, United Kingdom
- Headcount51–100
- GTM typeB2C
- OfferingServices
What St Raphaels Hospice does
St Raphael's Hospice is a UK charitable company limited by guarantee, founded in 1987 in North Cheam, Sutton, that provides specialist palliative and end-of-life care to patients with life-limiting illnesses in the London boroughs of Sutton and Merton. The core service portfolio comprises 24-hour inpatient ward care across 14 beds, a Hospice at Home service operating 24/7 in the community, emotional and bereavement support, wellbeing services delivered through the Jubilee Therapy Centre, and a single Hospice Point of Contact (HPoC) team that triages referrals. Patients are referred by NHS GPs, Community Nursing Teams, District Nurses, and local pharmacists via the Pan-London Specialist Palliative Care Referral Form, with care provided free at the point of use.
The organisation is a non-profit operating as a healthcare provider rather than a technology company; its digital footprint consists of a website, social media presence, Google Analytics, and standard payment processors (WorldPay, Stripe, GoCardless, PayPal). Auxiliary infrastructure includes the Orangery Café, the St Bede's Conference and Meetings Venue, multiple charity shops with furniture collection and Gift Aid, and a weekly lottery managed by Sterling Lotteries under Gambling Commission licence 56991. CEO Becca Trower leads the organisation with 40 years of palliative care experience, and the hospice is regulated by the Care Quality Commission.
St Raphael's funding model is heavily diversified voluntary income: only approximately 25% comes from the NHS, with the remainder generated through individual donations, legacies, charity retail, the lottery, corporate partnerships, and philanthropic giving. The hospice became an independent registered charity (Charity No. 1182636) on 31 October 2020, having previously operated as part of the Congregation of the Daughters of the Cross of Liège. Recent operating signals include 910 referrals and 1,999 Clinical Nurse Specialist visits in 2024/25, an estimated £832k of volunteer value, and £1 million in cost cuts over 18 months to protect frontline care, alongside an active urgent fundraising appeal.
St Raphaels Hospice firmographics
Firmographics- Name
- St Raphaels Hospice
- Legal name
- St Raphael's Hospice
- Website
- https://straphaels.org.uk
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- St Raphael's Hospice is a UK charity providing specialist palliative and end-of-life care for patients with life-limiting illnesses in Sutton and Merton. Services include 24-hour inpatient ward care, hospice-at-home, and emotional support, funded partly by the NHS.
- Ownership category
- akta.pro rank
St Raphaels Hospice industry classification
Industry- Product category
- Palliative and Hospice Care Services
- NAICS
- Home Health Care Services (62161)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Home Hospice Agencies (HLAFAEAC)
- akta.pro secondary industries
- Residential Hospice / Hospice House (Facility-Based) (HLADAHAC), End-of-Life 24/7 In-Home Care (Hospice Support) (HSABAHAG)
Keywords
Where St Raphaels Hospice is headquartered
LocationHeadquarters
- HQ city
- Cheam
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
St Raphaels Hospice business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- NHS Funding: The hospice receives approximately 25% of its funding from the NHS, which covers only a portion of operational costs.
- Donations and Fundraising: Charitable donations from individuals, corporate partnerships, events, and appeals. The hospice has launched an urgent appeal due to funding crisis with £1 million in cuts already made to protect frontline care.
- Lottery: Weekly lottery operated by Sterling Lotteries. Entries priced at £1 each with 18 guaranteed weekly cash winners plus a rollover prize of £200 per week up to £10,000 maximum.
- Charity Shops: Multiple retail charity shops selling donated items. Also offers furniture collections and Gift Aid on donated items.
- Venue Hire: St Bede's Conference and Meetings Venue located in the grounds of the hospice is available for hire, offering three meeting rooms with presentation equipment and on-site parking.
- Legacies and Wills: The hospice encourages supporters to leave gifts in their wills as part of planned giving programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Weekly | Lottery entry |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels5 records
St Raphaels Hospice product offering
Product offeringCore offering
St Raphael's Hospice delivers free specialist palliative and end-of-life care to adults with life-limiting illnesses (cancer, end-stage organ failure, Motor Neurone Disease) in the London boroughs of Sutton and Merton. Its core offerings are 24-hour inpatient ward care, a 24-hour Hospice at Home service, emotional and bereavement support, and wellbeing programs delivered through the Jubilee Therapy Centre. Ancillary activities — a weekly lottery, charity shops, the St Bede's Conference Centre, and the Orangery Café — exist primarily to fundraise for the clinical mission.
Product overview
St Raphael's Hospice operates as a unified hospice care service providing compassionate end-of-life support to families in Sutton and Merton. The core service portfolio includes inpatient ward care (Care on our Ward), community-based services (Care at Home/Hospice at Home Service), Emotional Support, and Wellbeing Services through the Jubilee Therapy Centre. Additional services include Bereavement Services, an Online Referral Form for healthcare professionals, venue hire through St Bede's Conference Centre, and the Orangery Cafe. The organization also operates a Lottery (managed by Sterling Lotteries) and charity shops for fundraising. The Hospice became an independent charity in 2020 and is registered with the Care Quality Commission.
Differentiator
Problem solved
Functional benefit
Brands
- St Bede's Conference and Meetings Venue: Private Conference and Meetings Venue located in the grounds of St Raphael's Hospice, offering 3 rooms for hire with disabled facilities and presentation equipment.
- Orangery Café
Products and services
- Care on our Ward (Inpatient Hospice Care) 24-hour specialist palliative inpatient care at the 14-bed hospice in North Cheam for adult patients with life-limiting illnesses needing overnight or short-stay support.
- Care at Home (Hospice at Home Service) 24-hour community nursing service that supports patients with life-limiting illness to live independently at home with the best possible quality of life, including support for relatives.
- Emotional Support Psychological and emotional support for patients and families coping with a life-limiting illness, integrated with the wider hospice care pathway.
- Wellbeing Services (Wellbeing Centre) Social, practical, and therapeutic day support for anyone living with a life-limiting illness, delivered from the Jubilee Therapy Centre.
- Bereavement Services Pre- and post-bereavement support and counselling for families and relatives of patients.
- Hospice Point of Contact (HPoC) Team Single point of access providing immediate advice, support, and rapid triage from referral to visit or admission for patients, families, and healthcare professionals.
- St Raphael's Hospice Weekly Lottery Weekly lottery fundraising product with £1 entries, 18 guaranteed cash winners and a rollover jackpot, administered by Sterling Lotteries on behalf of the hospice.
- St Raphael's Hospice Shops Charity retail shops selling donated goods (including furniture via collection) with Gift Aid on eligible donations, generating income to fund hospice care.
- St Bede's Conference and Meetings Venue Hire of three meeting rooms with disabled access, presentation equipment, and parking at the hospice grounds, generating fundraising income for the hospice.
- Orangery Café On-site café at the hospice serving cakes, snacks, sandwiches, light meals, teas and coffees to patients, families, visitors, and the local community, open Monday–Friday 10am–3pm.
Quantifiable outcome
- 910 referrals in 2024/25
- +2 more outcomes
Companies that use St Raphaels Hospice
Customer profileSegments3 records
Ideal customer profiles2 records
St Raphaels Hospice technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
St Raphaels Hospice partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Congregation of the Daughters of the Cross of LiègecoreThe Congregation of the Daughters of the Cross of Liège is the founding organization behind St Raphael's Hospice. They funded the original building project in 1987 and the hospice maintained its connection until becoming an independent charity on October 31st, 2020. The congregation owns the legal entity as a company limited by guarantee.
- NHS Healthcare SystemcoreThe hospice receives approximately 25% of its funding from the NHS and works in partnership with NHS services. Referrals come through NHS email systems using Pan-London Specialist Palliative Care Referral forms sent to NHS.net addresses.
- Sterling LotteriesminorExternal lottery management company that administers the hospice's weekly lottery, handling customer funds in segregated client accounts and conducting weekly prize draws.
- Healthcare Professionals NetworkcoreThe hospice works in partnership with GPs, Community Nursing Teams, District Nurses, local Pharmacists, and other healthcare professionals. GPs remain in charge of patient care while in the community.
- Care Quality CommissioncoreSt Raphael's Hospice is registered with and regulated by the Care Quality Commission, ensuring compliance with healthcare quality standards.
Scale indicators7 records
Recent moves7 records
Expansion highlights5 records
St Raphaels Hospice competitors and assessment
Company assessmentDirect peers
- St Christopher's Hospice: South London hospice providing specialist palliative and end-of-life care (inpatient, home, outpatient) in a defined borough catchment — the most direct analogue to St Raphael's multi-borough community hospice model.
- Royal Trinity Hospice: Central and South West London hospice offering inpatient care, hospice at home, bereavement, and community fundraising — a closely comparable service portfolio and catchment-based model.
- St Joseph's Hospice: East London hospice providing inpatient palliative care, day hospice, bereavement, and community outreach with similar charity-shop and donation-driven funding to St Raphael's.
- North London Hospice: Community hospice serving North London boroughs with inpatient, home care, wellbeing and bereavement services — directly comparable operating model and borough-based catchment.
- Princess Alice Hospice: Surrey/South West London hospice with inpatient, hospice at home, day services and community fundraising — a directly comparable local hospice with a similar donor-retail model.
Regional players
- Trinity Hospice (Blackpool): Regional hospice in the North West of England offering the same inpatient, hospice at home, bereavement and wellbeing service mix, useful as a regional peer for service model benchmarking.
Broad incumbents
- Sue Ryder: National UK charity operating multiple hospices, neurological care centres and home-based palliative services — competes for donors, volunteers and NHS contracts across the same population.
- Marie Curie: UK-wide charity providing hospice and home-based end-of-life care plus nursing services — a major incumbent in palliative care fundraising and NHS service delivery.
- Macmillan Cancer Support: Large national charity supporting people with cancer through clinical, financial and emotional support — overlaps with St Raphael's cancer-patient focus and competes for charitable giving.
Others
- Hospice UK: National membership and representative body for UK hospices — adjacent enabler/ecosystem participant influencing NHS policy, funding advocacy and sector standards relevant to St Raphael's.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
St Raphaels Hospice social profiles
Digital presenceSt Raphaels Hospice compliance and trust
Trust signalCompliance5 records
St Raphaels Hospice financial estimates
Financial estimateRevenue estimate
Valuation estimate
St Raphaels Hospice leadership team
Management profileNumber of profiles
Profiles9 records
St Raphaels Hospice funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
St Raphaels Hospice M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about St Raphaels Hospice
What does St Raphaels Hospice do?
St Raphael's Hospice delivers free specialist palliative and end-of-life care to adults with life-limiting illnesses (cancer, end-stage organ failure, Motor Neurone Disease) in the London boroughs of Sutton and Merton. Its core offerings are 24-hour inpatient ward care, a 24-hour Hospice at Home service, emotional and bereavement support, and wellbeing programs delivered through the Jubilee Therapy Centre. Ancillary activities — a weekly lottery, charity shops, the St Bede's Conference Centre, and the Orangery Café — exist primarily to fundraise for the clinical mission.
Is St Raphaels Hospice a public or private company?
St Raphaels Hospice is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was St Raphaels Hospice founded?
St Raphaels Hospice was founded in 1987. It employs 51 to 100 people.
Where is St Raphaels Hospice based?
St Raphaels Hospice is headquartered in Cheam, United Kingdom, in the Europe region.
How does St Raphaels Hospice make money?
Six revenue lines are on record. NHS Funding is the primary driver. The others are donations and Fundraising, lottery, charity Shops, venue Hire and legacies and Wills.
Who are St Raphaels Hospice's main competitors?
Direct peers on record are St Christopher's Hospice, Royal Trinity Hospice, St Joseph's Hospice, North London Hospice and Princess Alice Hospice. Trinity Hospice (Blackpool) is listed as a regional player. Broad incumbents are Sue Ryder, Marie Curie and Macmillan Cancer Support. Hospice UK is listed as an others.
Does St Raphaels Hospice have an API?
No public API is recorded for St Raphaels Hospice.
What industry is St Raphaels Hospice in?
St Raphaels Hospice's product category is Palliative and Hospice Care Services. Its primary akta.pro industry code is HLAFAEAC, Home Hospice Agencies, with a secondary code of HLADAHAC, Residential Hospice / Hospice House (Facility-Based). Its NAICS code is 62161 and its SIC code is 8082.