A to Z Dependable Services

What A to Z Dependable Services does

A to Z Dependable Services is a privately-held residential home services company founded in 1960 and headquartered in Niles, Ohio, serving homeowners across the Mahoning Valley, Trumbull and Mahoning Counties in Northeast Ohio, and portions of Western Pennsylvania. The company employs 11-50 staff, including NATE-certified HVAC technicians, and operates on a direct-to-consumer field service model with 24/7 live phone dispatch and online booking. Its core offerings are organized into four service lines: plumbing (installation, maintenance, repair, water heaters, sump pumps, gas lines, filtration, leak detection, backflow testing, well pumps), drain services (clearing, camera inspection, hydro jetting, rooter, sewer line including trenchless, water line), HVAC (cooling, heating, furnaces, boilers, heat pumps, smart thermostats, ductless mini-splits, indoor air quality), and one-day acrylic bath remodeling with lifetime guarantees. The company holds authorized dealer status with Lennox and Rheem, and Preferred Diamond Contractor status with Mitsubishi Electric, and offers consumer financing on installations starting as low as $20-$99 per month.

The business model is primarily transactional professional services revenue with per-job pricing, supplemented by diagnostic fees ($65-$99) that are waived when work is performed, and a Shield Membership annual program that creates recurring revenue through waived service fees, priority scheduling, and member discounts. Service delivery is exclusively in-home via dispatched technicians; there are no retail locations or e-commerce channels. Marketing is driven by reputation signals (4,999 Google reviews at 4.8 stars, BBB A+ accreditation, Tribune Chronicle Readers' Choice awards for 2025), an informational website with detailed service pages and blog content, and active social media presence on Facebook, LinkedIn, YouTube, and Instagram. The company emphasizes trust, local roots, and responsiveness as core differentiators, with a 100% satisfaction guarantee on all work performed. There is no external funding, no parent company, and no disclosed M&A activity in the provided data.

Name

A to Z Dependable Services

Legal name

A to Z Dependable Services

Website

https://onlyatoz.com

Company type

Private

Founded year

1960

Operating status

Operating

Headcount range

11–50 employees

Short description

A to Z Dependable Services is a privately-held residential home services company founded in 1960 in Niles, Ohio, providing plumbing, HVAC, drain, and one-day bath remodeling services to homeowners across Northeast Ohio and Western Pennsylvania.

Ownership category

akta.pro rank

Product category

Residential HVAC and Plumbing Services

NAICS

Services to Buildings and Dwellings (5617), Facilities Support Services (56121), Home and Garden Equipment Repair and Maintenance (811411), Appliance Repair and Maintenance (811412)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Miscellaneous Repair Services (7600), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Hard Services (MEP/HVAC, Electrical, Plumbing) (BPABAAAA)

Keywords

• Residential plumbing services
• HVAC installation repair
• Drain cleaning services
• Bath remodeling services
• Home heating cooling

Headquarters

HQ city

Niles

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. HVAC Services: Revenue from heating, cooling, and air quality services including installation, repair, and maintenance for furnaces, boilers, heat pumps, air conditioners, mini-splits, and smart thermostats. Services are priced per job with financing options available.
2. Plumbing Services: Revenue from plumbing installation, repair, and maintenance including water heaters (tank and tankless), gas lines, sump pumps, water filtration, water softeners, leak detection, backflow testing, and well pumps. Priced per service with financing options.
3. Drain Services: Revenue from drain cleaning, repair, camera inspection, clearing, hydro jetting, rooter services, sewer line services (including trenchless), and water line services. Priced per job.
4. One-Day Bath Remodeling: Custom acrylic bath and shower installations completed in one day, offering tub-to-shower conversions and bathroom upgrades with lifetime guarantees and financing options.
5. Shield Membership Program: Annual membership program offering benefits including free consultations, waived service fees, priority scheduling, and exclusive club card discounts. Creates recurring revenue stream from loyal customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

A to Z Dependable Services provides residential plumbing, HVAC (heating and cooling), drain cleaning, sewer line, and one-day bath remodeling services for homeowners in the Mahoning Valley and surrounding Northeast Ohio and Western Pennsylvania communities. Services are delivered on-site by NATE-certified technicians dispatched from the company, with 24/7 emergency availability, upfront per-job pricing, and a 100% satisfaction guarantee.

Product overview

A to Z Dependable Services is a residential home services company offering a unified portfolio of plumbing, HVAC (heating and cooling), drain services, and one-day bath remodeling. The core offering consists of Plumbing Services, Drain Services, and HVAC Cooling/Heating Services as the primary service lines. Supporting offerings include One-Day Bath Remodels, Indoor Air Quality Services, Smart Thermostat Services, and Ductless Mini-Split Systems. The company also offers a Shield Membership loyalty program and specialized sub-services for furnaces, boilers, and heat pumps. Services are delivered through certified technicians (NATE-certified for HVAC) and include 24/7 emergency availability, upfront pricing, and satisfaction guarantees.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services
• Drain Services
• HVAC Cooling Services
• HVAC Heating Services
• One-Day Bath Remodels
• Indoor Air Quality Services
• Shield Membership Program

Quantifiable outcome

• 65+ years of continuous operation
• +3 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• LennoxcoreTechnology or IntegrationLennox is a major HVAC equipment manufacturer. A to Z Dependable Services is an authorized Lennox dealer/installing Lennox furnaces, air conditioners, and heat pumps for residential customers in Northeast Ohio.
• RheemcoreTechnology or IntegrationRheem is a leading manufacturer of water heaters and HVAC equipment. A to Z Dependable Services installs Rheem water heaters and HVAC products for residential customers.
• Mitsubishi Electric (Preferred Diamond Contractor)coreTechnology or IntegrationMitsubishi Electric designates A to Z Dependable Services as a Preferred Diamond Contractor for ductless mini-split systems, indicating specialized training and certification in Mitsubishi heating and cooling products.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Bath Fitter: National one-day acrylic bath and shower remodeling franchise with lifetime warranties. Directly comparable to A to Z's one-day bath remodel offering in product, installation model, and financing-driven residential sales motion.
• Benjamin Franklin Plumbing: Nationwide residential plumbing franchise offering on-time service guarantees, drain cleaning, water heaters, and emergency repair. Directly comparable to A to Z's plumbing services with similar punctuality-focused branding.
• One Hour Heating & Air Conditioning: National residential HVAC franchise providing heating, cooling, and indoor air quality services with same-day service guarantees. Closely mirrors A to Z's HVAC service line and direct-to-homeowner go-to-market motion.
• Roto-Rooter: National plumbing and drain cleaning franchise with emergency dispatch and residential focus. Directly comparable to A to Z's plumbing and drain service lines and same direct-to-consumer field service model.
• Mr. Rooter Plumbing: Neighborly-owned plumbing franchise serving residential customers with drain cleaning, repair, and installation. Overlaps directly with A to Z's plumbing/drain services and same 24/7 emergency response model.

Emerging players

• TruBlue Total House Care: Franchise offering home maintenance, handyman, and senior-focused home services with membership options. Comparable membership-driven, recurring-service business model aimed at homeowners in defined territories.

Broad incumbents

• American Residential Services (ARS) / Rescue Rooter: Large multi-brand residential HVAC, plumbing, and drain services platform (parent of Rescue Rooter). Comparable as a scaled version of A to Z's multi-trade home services model, though with broader geographic footprint and PE backing.
• HomeServe USA: National home repair services and warranty provider offering plumbing, HVAC, and electrical service contracts to homeowners. Comparable recurring-revenue/membership model to A to Z's Shield Membership program.
• ServiceMaster Restore: National franchise network providing residential restoration, cleaning, and home services. Broader in scope than A to Z but comparable in operating model and direct-to-homeowner field service delivery.

Regional players

• Frog Heating, Air & Plumbing: Privately-held regional HVAC and plumbing company based in the Midwest serving residential customers. Comparable multi-trade home services operator with similar size, structure, and owner-operated regional model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@atozdrain
• Facebookfacebook.com/atozdrain
• LinkedInlinkedin.com/company/atozdependableservices
• Instagraminstagram.com/onlyatoz

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about A to Z Dependable Services