Nisyst

What Nisyst does

Nisyst, trading as Nirvana Intelligent Systems Ltd, is a UK-headquartered, family-owned software vendor founded in 1991 in Bolton that builds ChariotWeb, a cloud-based Electronic Point of Sale (EPoS) platform purpose-built for the charity retail sector. The platform evolved from the original NPoS system launched in 1992 — one of the UK's first packaged EPoS offerings — and now provides functionality including Gift Aid declaration management, stock and sales visibility across multiple shop locations, income and operational reporting, volunteer-friendly workflows, and the Team Safe lone-worker protection module, supported by cyber security services under a separate Nisyst Cyber Security brand.

The company's technology stack is a cloud-hosted SaaS model deployed across thousands of UK charity shops, with implementation and training delivered directly by Nisyst staff. Customers are charity retailers ranging from small local causes to national multi-shop organisations (such as Headway's 27 charity shops and Age Concern Slough & Berkshire East's 12 shops), and the company claims to have helped UK charities collect over £100 million in Gift Aid through its platform.

Commercially, Nisyst operates a quote-based subscription model with bundled implementation, configuration, training, and ongoing helpdesk and account management. GTM is exclusively direct enterprise sales led by account managers (e.g., Chris Richards on the Headway account) who run competitive selection processes and oversee post-implementation support, with marketing concentrated on the Charity Retail Conference & Exhibition, LinkedIn, and the company website. The senior software development team has more than 25 years of average tenure, and the leadership remains with co-founders Bob S. Chunilal (Managing Director) and Dave S. Chunilal (Technical Director).

Name

Nisyst

Legal name

Nirvana Intelligent Systems Ltd

Website

https://nisyst.co.uk

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

Nisyst is a family-owned UK software firm that sells ChariotWeb, a cloud-based EPoS platform purpose-built for UK charity retailers, along with complementary cyber security services.

Ownership category

akta.pro rank

Product category

Charity Retail EPoS Software

NAICS

Software Publishers (5132), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

EMV Chip, Magstripe & PIN Debit Acceptance (FSAMADAG)

akta.pro secondary industries

Cybersecurity Operations Outsourcing (SOC / SecOps) (BPAEAMAG), Endpoint Security Managed Services (EDR/XDR) (BPAEADAH)

Keywords

• Charity EPoS software
• Gift aid management
• Cloud retail point-of-sale
• Charity retail systems
• EPoS implementation services

Headquarters

HQ city

Bolton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. EPoS Software Subscription: ChariotWeb is a cloud-based SaaS EPoS solution delivered as a subscription service to charity retail organisations. The model includes implementation, configuration, training and ongoing support services bundled with the software.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Nisyst develops and sells ChariotWeb, a cloud-based Electronic Point of Sale (EPoS) system purpose-built for UK charity retail organisations, enabling Gift Aid revenue maximisation, multi-location stock and sales visibility, volunteer-friendly operations, and lone-worker safety. The company also offers complementary cyber security services through its Nisyst Cyber Security division, providing a proactive, multi-layered approach to risk management and recovery for businesses.

Product overview

Nisyst offers a unified portfolio centered on its flagship cloud-based EPoS solution ChariotWeb, designed specifically for charity retail. ChariotWeb serves as the core platform providing Gift Aid management, stock control, volunteer safety, and reporting capabilities, with add-on modules like Team Safe for lone worker protection. The company also provides complementary cyber security services through a dedicated division. The portfolio spans from core retail operations technology to security services, serving charity retailers across the UK.

Differentiator

Problem solved

Functional benefit

Brands

• ChariotWeb: Complete charity EPoS retail solution built on 35+ years' experience in the retail and charity sector. Customer-centred EPoS solution enabling more gift aid revenue, volunteer support and innovative features.
• Nisyst Cyber Security
• NPoS
• Team Safe

Products and services

• ChariotWeb Complete cloud-based EPoS retail solution built specifically for charity shops, providing streamlined Gift Aid declaration, real-time visibility of stock and sales across all locations, improved operational efficiency, and enhanced reporting for volunteers and staff. Targeted at UK charity retail organisations of all sizes.
• Nisyst Cyber Security Comprehensive cyber security services offering a proactive and multi-layered approach to minimising risk and boosting recovery, focused on understanding and implementing critical steps needed to keep all aspects of business safe. Targeted at businesses requiring cyber protection, including charity retailers.

Quantifiable outcome

• Helped UK charities recover over £100 million in Gift Aid
• +2 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• HeadwaycoreStrategic or Co-development Partner · 1 October 2025Nisyst was appointed by Headway (a brain injury support charity) in October 2025 following competitive selection to deploy ChariotWeb across their 27 charity shops. The partnership involved close collaboration for accelerated delivery, implementation, configuration, training, and ongoing account management support.
• Age Concern SABEcoreStrategic or Co-development PartnerAge Concern Slough & Berkshire East appointed Nisyst to replace their previous EPoS supplier across all 12 charity shops. Following thorough selection process and initial consultation, the rollout was delivered through close collaboration with strong planning and communication resulting in minimal disruption.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Shopify POS: Shopify's retail POS offering competes in the broader retail EPoS space. Overlaps with ChariotWeb on multi-location stock visibility and reporting, though without charity-retail-specific features.
• Square (Block): Block's Square offers cloud-based POS, payments and retail software widely adopted by small businesses. Comparable as a generic retail POS competitor Nisyst may face in selection processes.
• Lightspeed Commerce: Global cloud POS and commerce platform for retail and hospitality. Comparable as an EPoS alternative for charity retailers evaluating broader retail platforms; overlaps in multi-location inventory and reporting.

Direct peers

• Epos Now: UK-headquartered cloud EPoS provider serving small and mid-market retailers. Most directly comparable to Nisyst by geography (UK), delivery model (cloud SaaS) and target customer profile, though without charity-specific depth.
• Givex: Provider of POS, gift card and loyalty solutions for retail and hospitality. Comparable EPoS/POS competitor with cross-vertical footprint, including retail charity-adjacent use cases.

Others

• DonorPerfect: Nonprofit fundraising and donor management software vendor. Ecosystem-adjacent peer — charities may evaluate it alongside Nisyst when consolidating retail and back-office technology stacks.
• SumUp: European payments and POS provider for small merchants. Adjacent comparator as an alternative low-cost POS option that smaller charity shops may consider before a specialist solution.

Regional players

• Toast: Cloud POS platform focused primarily on the US restaurant and retail market. Comparable cloud-architecture EPoS peer but does not compete in the UK charity-retail segment Nisyst dominates.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/nirvana-intelligent-systems/?original_referer=https%3A%2F%2Fwww.nisyst.co.uk%2F
• Xx.com/NisystEPoS
• Facebookfacebook.com/NisystEPoS

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nisyst