What Progressive Tech does

Progressive Tech is a Seattle-based managed IT services provider (MSP) founded in 2004 by Richard Roth, serving small and mid-sized businesses across the Pacific Northwest (primarily Seattle and the Puget Sound region) for over 20 years. The company delivers end-user computing, server and network support, backup and disaster recovery, email and cloud services management (Google Workspace and Microsoft Exchange/Microsoft 365), and 24/7 security and malware protection — with a documented specialty in bilingual Mac and PC support under one roof. Its technical stack supports Windows, Mac, and cloud server environments and includes three-tier data recovery (Levels 1 and 2 handled in-house, Level 3 cleanroom cases routed to DriveSavers).

The business model combines a flat monthly-fee managed IT subscription (proactive monitoring, patch management, anti-virus, backup monitoring, prioritized response) with a-la-carte hourly-billed break/fix support, plus project-based work in web development, Microsoft services, and data recovery. Revenue is predominantly regional, generated via direct phone/email sales and walk-in office traffic, supplemented by customer referrals, local SEO, and blog-driven content marketing. The company does not publicly disclose pricing.

Customer tenure is supported by named SMB references in healthcare (University Health Clinic), signage (Signs of Seattle), and business consulting (The Hendrikus Group), and tens of thousands of cumulative data recovery engagements. Operations are founder-led and privately held with no disclosed external funding, 11–50 employees, a single Seattle headquarters, and a 100% U.S.-based team.

Name

Progressive Tech

Legal name

Progressive Tech

Website

https://progressivetech.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Progressive Tech is a Seattle-based managed IT services provider founded in 2004, offering managed IT, on-demand support, data recovery, and cybersecurity to small and mid-sized businesses across the Pacific Northwest.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Workplace Accessibility, Adoption & Change Management (Digital Adoption, training, comms) (BPAEAIAN)

akta.pro secondary industry

Workplace Migration & Refresh Programs (Win11/M365 migrations, device refresh/IMAC) (BPAEAIAL)

Keywords

• Managed IT services
• Data recovery services
• IT support services
• Cybersecurity consulting
• Cloud email hosting

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Managed IT Services: Flat monthly fee model where Progressive Tech takes ownership and management duties over the entire IT infrastructure of a business. Includes proactive monitoring, patch management, anti-virus management, backup monitoring, prioritized response times, and discounted labor rates for managed clients.
2. A-La-Carte IT Support: On-demand IT support with easy hourly billing. No recurring costs or commitments. Includes one-off IT support projects, workstation and server support on a project basis, email and cloud applications support, and planning and implementation of new IT systems.
3. Data Recovery Services: Tiered data recovery services ranging from Level 1 (accidental deletion/low-level failure) to Level 3 (catastrophic failure requiring cleanroom). Pricing varies from under $100 to thousands depending on severity. Partnership with DriveSavers for advanced cleanroom recoveries.
4. Web Development Services: Custom website design, development, graphic design, photography, SEO services, and mobile-first web development for businesses.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Progressive Tech is a Seattle-based managed IT services provider delivering managed IT support, on-demand (a-la-carte) IT help, data recovery, cybersecurity, Microsoft/cloud email administration, and web development to small and mid-sized businesses in the Pacific Northwest. Services are delivered both remotely and on-site from a single Seattle office with no long-term contracts required, supporting Windows, Mac, and cloud environments.

Product overview

Progressive Tech is a Seattle-based IT services company serving Pacific Northwest businesses for over 20 years with no contracts required. The company operates as a service-based MSP (Managed Service Provider) rather than a software product company. Their core offering is Business IT Support, which encompasses multiple service modules including: Managed IT Services (flat-fee proactive infrastructure management), A-La-Carte IT Support (hourly on-demand support), Mac & iOS Support (specialized Apple device management), Server & Network Support (infrastructure maintenance and security), Workstation & User Support (end-user computing management), Backup & Disaster Recovery (data protection services), Email & Cloud Services (Google Workspace and Microsoft Exchange management), and Security & Malware Protection (comprehensive cybersecurity). Supporting these core services are specialized offerings: Data Recovery Services (in-house and DriveSavers partnership for complex recovery), Microsoft Services ( Teams, licensing), Web Development Services (mobile-first design and SEO), Remote IT Support, and Cyber Security Services. The company also offers free IT consultations to customize solutions for each business.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Helps businesses prevent downtime which equals lost sales, lost productivity, and lost customer goodwill
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

One partnership is on record.

• DriveSaverscoreTechnology or IntegrationPartnership with DriveSavers provides Progressive Tech clients access to Level 3 cleanroom data recovery services for catastrophic failures requiring specialized facilities. This partnership extends Progressive Tech's data recovery capabilities beyond their in-shop Level 1 and Level 2 recovery services, offering the highest chance of success for complex cases. Progressive Tech maintains accurate diagnosis to avoid misdirecting clients to expensive cleanroom services when not necessary.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• NerdsToGo: Franchise IT support provider serving SMBs and consumers with on-site and remote services including computer repair, networking, and managed IT. Directly comparable service model and customer segment to Progressive Tech.
• CMIT Solutions: National franchise MSP offering managed IT, cybersecurity, and cloud services to SMBs. Comparable subscription-based managed services model targeting the same small-business customer profile.
• Computer Troubleshooters: Franchise network providing on-site and remote IT support, repairs, and managed services to small businesses and consumers. Overlaps directly with Progressive Tech's a-la-carte and managed service offerings.

Regional players

• FireLogic: Seattle-area managed IT services provider serving SMBs with similar Microsoft 365, server, and security offerings. Direct regional competitor operating in the same Pacific Northwest geography.
• Be Structured Technology Group: Los Angeles-based MSP serving SMBs with managed IT, cybersecurity, and cloud services. Comparable service mix and SMB focus but operating in a different regional market.

Broad incumbents

• CompuCom: Large IT managed services provider offering end-user computing, cloud, and workplace support to mid-market and enterprise. Overlaps with Progressive Tech's digital workplace and managed IT offerings at a different scale.
• Kaseya: Provider of MSP software platforms (RMM, PSA, security) used by thousands of MSPs worldwide. Not a direct services competitor but enables and shapes the competitive landscape in which Progressive Tech operates.
• Geek Squad: Best Buy's consumer and SMB IT support arm offering computer repair, setup, and protection services at national scale. Overlaps with Progressive Tech's data recovery, PC/Mac support, and SMB IT services as part of a much broader retail-services portfolio.

Emerging players

• Electric: Modern, tech-forward IT support and security platform targeting SMBs with a subscription model and AI-augmented helpdesk. Comparable customer segment and managed services approach but with a stronger software/SaaS orientation.

Others

• DriveSavers: National data recovery specialist and Progressive Tech's cleanroom partner. Tangentially related as a partner and adjacent competitor in the data recovery category.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ProgressiveTech
• Facebookfacebook.com/protechseattle
• LinkedInlinkedin.com/company/progressive-tech

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Progressive Tech