KBS Group
KBS Group is a Belfast-based managed services provider delivering IT, managed print, cloud, cybersecurity, and office supply solutions to small and medium-sized businesses across Northern Ireland, anchored by Gold Microsoft Partner and exclusive Ricoh Partner status.
- Company typePrivate
- Founded1994
- HeadquartersBelfast, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What KBS Group does
KBS Group is a Belfast-headquartered managed services provider serving small and medium-sized businesses across Northern Ireland. Operating under the legal entities KBS NI Ltd and KBS Computer Supplies Ltd, the company delivers an integrated portfolio spanning Managed IT Services, Managed Print Solutions, Cloud Managed Services (Microsoft 365 and Azure), Cybersecurity Services, Managed Document Solutions, and an e-commerce office supplies storefront.
The technology stack is anchored by two strategic OEM partnerships: Gold Microsoft Partner accreditation for cloud, productivity, and Copilot deployments, and exclusive official Ricoh Partner status in Northern Ireland for managed print. Cybersecurity is delivered through a Barracuda-led stack (Premium Email Protection, XDR, Cloud-to-Cloud Backup) layered onto Microsoft 365, with supporting tools from DocuWare, ESET, SonicWall, and Altaro. Self-service workflows (Ricoh eService, meter readings, service tickets) are built on the DocuWare cloud platform.
KBS generates revenue primarily through recurring managed services contracts for IT, print, and VOIP, with annual billing cycles and capped price escalators; ancillary revenue comes from hardware leasing, consumables (including own-brand compatible toner cartridges with lifetime guarantee), and unit-priced office supply sales via an online storefront. The go-to-market is consultative and direct, anchored on a free Business Digital Assessment as a top-of-funnel lead magnet, and supported by Microsoft and Ricoh channel referrals. No external funding, acquisition activity, or ownership change is disclosed.
KBS Group firmographics
Firmographics- Name
- KBS Group
- Legal name
- KBS NI Ltd
- Website
- https://kbsgroup.co.uk
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- KBS Group is a Belfast-based managed services provider delivering IT, managed print, cloud, cybersecurity, and office supply solutions to small and medium-sized businesses across Northern Ireland, anchored by Gold Microsoft Partner and exclusive Ricoh Partner status.
- Ownership category
- akta.pro rank
KBS Group industry classification
Industry- Product category
- Managed IT and Print Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Knowledge Management & KCS Programs (BPAEAJAJ)
- akta.pro secondary industry
- Key Management, Encryption & Secrets Management (KMS/HSM/Vault) (HDABAHAG)
Keywords
Where KBS Group is headquartered
LocationHeadquarters
- HQ city
- Belfast
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
KBS Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring subscription-based managed IT services including IT support, cloud management, security services, and Microsoft 365 management. Contracts are typically annual with annual price reviews (capped at 5% increase per year).
- Managed Print Services: Managed print solutions including device leasing, rental, and supply provision. Revenue includes hardware lease payments, consumable supplies, and service contract fees. Toner and consumables ordered through Ricoh eService portal.
- Office Supplies and Furniture: One-time and recurring sales of office supplies, stationery, and furniture through e-commerce storefront. Free delivery for orders over £30. Includes ergonomic seating, desks, storage units.
- Print Cartridges and Consumables: Sale of compatible and remanufactured toner cartridges with lifetime guarantee. Warranty coverage for printer damage caused by KBS cartridges included.
- VOIP/Connectivity Services: Voice over IP and connectivity services including line rental, call charges, and broadband. Revenue from monthly line rental fees plus per-minute call charges. Minimum 24-month contract terms.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Managed IT Services - Custom pricing based on scope and user count |
| Subscription | Annual | Managed Print Solutions - Device leasing with inclusive service |
| Unit Pricing | Pay-as-you-go | Office Supplies - E-commerce storefront pricing |
| Usage-based | Monthly | VOIP Services - Line rental plus call charges |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
KBS Group product offering
Product offeringCore offering
KBS Group is a Belfast-based managed services provider that bundles IT support, cloud services, managed print, document management, cyber security, and office supplies into annual contracts for businesses across Northern Ireland. As a Gold Microsoft Partner and the only official Ricoh Partner in Northern Ireland, they resell and manage Microsoft 365/Azure cloud, Ricoh print hardware, and third-party security stacks. Revenue is generated primarily through recurring managed service subscriptions, device leasing, and consumables supply.
Product overview
KBS Group is a Belfast-based managed services provider offering an integrated portfolio of IT, print, document, and security solutions. The core offerings centre on Managed Print Solutions (Ricoh partnership, Ricoh eService portal) and Managed IT Services (network engineering, cloud services on Microsoft Azure/MS365, IT consultancy, and support). Cloud services include Microsoft 365 management, Microsoft Copilot AI assistance, and Cloud Phone/VOIP systems. Cybersecurity capabilities are delivered through Barracuda Premium Email Protection, Barracuda XDR (AI-driven threat detection), and Security as a Service. The Managed Document Solutions service optimizes paperless workflows. The portfolio is unified through KBS's Gold Microsoft Partnership and official Ricoh partnership (only one in Northern Ireland), with additional office supplies and remanufactured toner cartridge offerings.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Print Solutions Comprehensive managed print service offering proactive monitoring, cost management, and maintenance for office printers and multifunction devices through the KBS Ricoh partnership.
- Managed IT Services Full suite of IT managed services including network engineering, cloud services (Microsoft 365 and Azure), security support, client/server troubleshooting, and IT infrastructure management for SMB clients.
- Managed IT Support Services IT helpdesk and technical support services providing remote assistance, problem resolution, and ongoing maintenance for client IT infrastructure.
- IT Consultancy Strategic IT consulting services for technology planning, hardware configuration, and digital transformation guidance for Northern Ireland businesses.
- Cloud Managed Services Cloud infrastructure and migration services including Azure management, cloud deployment, and hybrid cloud solutions delivered as managed subscriptions.
- Microsoft 365 Cloud-based productivity suite including Outlook, Teams, SharePoint, OneDrive, Word, Excel, PowerPoint, with KBS providing setup, management, and ongoing support as Gold Microsoft Partner.
- Cloud Phone System Voice over IP cloud telephone service providing business communication capabilities including virtual phone numbers, call routing, and unified communications with monthly line rental and per-minute call charges.
- Cyber Security Services Cybersecurity services including threat monitoring, password security controls, email security, XDR, and comprehensive protection against cyber threats for business networks.
- Managed Document Solutions Document process optimisation services helping businesses go paperless, streamline document workflows, and optimise enterprise document management using the DocuWare cloud platform.
- Office Supplies Online store for business essentials including paper, toner, staples, pens, and office furniture with free delivery on orders over £30.
Quantifiable outcome
- Employees can perform up to 140% more effectively through digital transformation
- +3 more outcomes
Companies that use KBS Group
Customer profileSegments2 records
Ideal customer profiles2 records
KBS Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability7 records
Feature4 records
KBS Group partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered flagship, core and supporting.
- BarracudaflagshipStrategic security partnership delivering Barracuda XDR, email protection, and cloud-to-cloud backup solutions. Joint events including Spirit of Security cybersecurity event. Co-developed go-to-market for Barracuda Premium Email Protection transitioning all KBS clients from legacy solutions.
- MicrosoftcoreGold Microsoft Partner providing Microsoft 365, Azure cloud services, Teams, and related Microsoft solutions. KBS maintains highest partner accreditation level with certified expertise for deployment, management, and support. Microsoft partnership drives managed cloud services revenue stream.
- RicohcoreOnly official Ricoh Partner in Northern Ireland. KBS resells Ricoh MFPs, printers, facsimiles, and related supplies and services. Manages Ricoh device portfolios for customers with inclusive service contracts. Ricoh eService portal integrated for customer self-service.
- DocuWaresupportingDocuWare cloud platform used for customer-facing forms including meter readings submission, service request ticketing, and toner order forms. Provides document process automation for KBS Managed Document Solutions.
- ZymplifysupportingBuyer intent activation platform used for Digital Assessment booking and marketing automation. Provides lead generation tools and CRM capabilities supporting KBS marketing campaigns.
- Ricoh Sustainability ServicessupportingRicoh Sustainability Services Dashboard developed with climate technology partner Watershed provides customers with visibility into print-related emissions from devices. Supports KBS sustainability commitments and Scope 3 reduction goals.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
KBS Group competitors and assessment
Company assessmentBroad incumbents
- Konica Minolta Business Solutions: Global managed print and document solutions vendor competing directly with Ricoh in the UK channel. Comparable to KBS at the vendor layer KBS partners with, but with a broader portfolio and no local NI exclusive-partner structure.
- Capita: Large UK-wide IT services and business process outsourcer. Comparable to KBS as a managed IT and digital transformation provider for UK public-sector and enterprise customers, but operating at vastly greater scale and breadth.
- SCC: UK and European IT services group offering managed services, cloud, and workplace technology. Comparable to KBS in combining Microsoft-led managed services with broader hardware and services delivery, but at significantly greater scale and geographic footprint.
- Computacenter: Large UK-headquartered IT managed services and infrastructure provider with extensive enterprise and mid-market reach. Comparable to KBS as an end-to-end IT services and Microsoft-aligned partner, but operating at materially larger scale across the UK and Europe.
Direct peers
- Six Degrees Technology Group: UK managed services provider covering cloud, connectivity, and workplace technology. Directly comparable to KBS in combining managed IT, connectivity/VOIP, and Microsoft cloud services for UK SMB and mid-market clients.
- Softcat: UK IT infrastructure reseller and managed services provider with strong Microsoft partner status. Comparable to KBS as a Microsoft-aligned IT services firm targeting UK SMB and mid-market customers, with a similarly horizontal services portfolio.
- ANS Group: UK-based managed cloud and digital transformation services provider. Comparable to KBS in delivering Microsoft Azure and Microsoft 365 managed services to mid-market and public-sector customers across the UK.
- Apogee Corporation: UK managed print services and workplace technology provider (now part of HP). Highly comparable to KBS's Ricoh-anchored managed print business, competing for the same UK SMB and mid-market print and document outsourcing contracts.
- Bytes Technology: UK IT services and software licensing business focused on Microsoft and security solutions. Comparable to KBS as a Microsoft-aligned partner delivering managed services and security to UK mid-market customers.
- Daisy Communications: UK provider of managed IT, cloud, connectivity, and unified communications to SMBs. Comparable to KBS in combining IT managed services with VOIP, connectivity, and Microsoft cloud delivery for UK regional customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
KBS Group social profiles
Digital presenceKBS Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
KBS Group leadership team
Management profileNumber of profiles
Profiles6 records
KBS Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
KBS Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about KBS Group
What does KBS Group do?
KBS Group is a Belfast-based managed services provider that bundles IT support, cloud services, managed print, document management, cyber security, and office supplies into annual contracts for businesses across Northern Ireland. As a Gold Microsoft Partner and the only official Ricoh Partner in Northern Ireland, they resell and manage Microsoft 365/Azure cloud, Ricoh print hardware, and third-party security stacks. Revenue is generated primarily through recurring managed service subscriptions, device leasing, and consumables supply.
Is KBS Group a public or private company?
KBS Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was KBS Group founded?
KBS Group was founded in 1994. It employs 11 to 50 people.
Where is KBS Group based?
KBS Group is headquartered in Belfast, United Kingdom, in the Europe region.
How does KBS Group make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are managed Print Services, office Supplies and Furniture, print Cartridges and Consumables and VOIP/Connectivity Services.
Who are KBS Group's main competitors?
Broad incumbents on record are Konica Minolta Business Solutions, Capita, SCC and Computacenter. Direct peers are Six Degrees Technology Group, Softcat, ANS Group, Apogee Corporation, Bytes Technology and Daisy Communications.
Does KBS Group have an API?
No public API is recorded for KBS Group.
What industry is KBS Group in?
KBS Group's product category is Managed IT and Print Services. Its primary akta.pro industry code is BPAEAJAJ, Knowledge Management & KCS Programs, with a secondary code of HDABAHAG, Key Management, Encryption & Secrets Management (KMS/HSM/Vault). Its NAICS code is 51821 and its SIC code is 7370.