What Fidelitas does

Fidelitas S.p.A. is an Italian security services company headquartered in Bergamo and wholly owned by the diversified industrial group FGH Franco Gnutti Holding S.p.A. The company delivers an integrated portfolio spanning physical guarding (armed and unarmed patrols, access control, event security), alarm systems and 24/7 monitoring (Più Sicuro Ajax-based wireless alarms, intrusion and perimeter sensors), video surveillance and AI-enabled video analytics (Analisi Video AI, Videoronde remote verification), cash and valuables management (armored transport, ATM management, Casseforti Intelligenti smart safes, the Youcash national service, vault and safe-deposit-box facilities in Bergamo and Rome), fire safety and emergency management, risk assessment consulting, and non-armed concierge/reception services via subsidiary Rondaservice s.r.l. Technology infrastructure is anchored by an EN50518-certified Centrale Operativa that coordinates patrol dispatch, alarm triage, and remote video verification around the clock. The business serves banks, large retail chains, industrial and logistics operators, healthcare, education and public administration, hospitality, and private individuals through a national branch network (Bergamo, Milano, Brescia, Torino, Verona, Roma) supplemented by a certified partner channel and a digital self-service portal.

Revenue mechanics combine recurring multi-year guarding and monitoring subscriptions, managed services for cash-in-transit and smart safes, and project-based work for CCTV and fire-safety installations; pricing is quote-based, customized per site visit, with no public rate cards. Go-to-market is enterprise field sales supported by sports sponsorships (Scaligera Basket Verona, Union Brescia, Feralpisalò), earned media, and a consumer-facing online questionnaire funnel feeding Più Sicuro and residential contracts. Fidelitas monetizes across eight core service streams and has been actively consolidating the fragmented Italian market, completing the merger with La Ronda Servizi di Vigilanza in 2022 and acquiring Civis's North-East cash-and-values business unit in March 2025.

The company is positioning for a more technology-driven and advisory-led model, having introduced AI video analytics, rolled out a group-wide CMMS in late 2025, and added criminal-profiling and consulting capabilities — all while reinvesting in branch-level sustainability (photovoltaic systems at Milano, Brescia, and Torino) and scaling the Youcash cash-management platform developed with Credito Bergamasco and Cts Solutions.

Name

Fidelitas

Legal name

Fidelitas S.p.A.

Website

https://fidelitas.net

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Fidelitas is an Italian security services company (Bergamo, wholly owned by FGH Franco Gnutti Holding) providing integrated physical guarding, alarm monitoring, AI-enabled video surveillance, cash and valuables transport, smart safes, and concierge services to banks, retail, industrial, public sector, and residential clients across Italy.

Ownership category

akta.pro rank

Product category

Physical Security Services

NAICS

Security Guards and Patrol Services (561612), Investigation, Guard, and Armored Car Services (56161), Security Systems Services (56162), Investigation and Security Services (5616)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Security Systems Monitoring & Dispatch (SOC/Remote Guarding) (IMAIAEAF)

akta.pro secondary industry

Fraud Risk & Financial Crime Controls Advisory (BPAKADAL)

Keywords

• Physical security guarding
• Alarm monitoring services
• Cash management solutions
• Value transport services
• Video surveillance systems

Headquarters

HQ city

Bergamo

HQ country

Italy

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Security Services: Armed and unarmed guard services, patrol services, opening/closing of access points, guarding services for events and facilities. Provided through certified guards and connected to 24/7 Centrale Operativa.
2. Cash & Valuables Services: Complete cash management covering the entire money management cycle, ATM management, intelligent safes, value transport with armored vehicles, secure deposit boxes in Bergamo and Rome vaults (caveau), and counting room (Sala Conta) services.
3. Alarm Systems & Monitoring: Intrusion alarm systems (Più Sicuro with Ajax technology), perimeter alarms, motion sensors, connected to Centrale Operativa for 24/7 monitoring and rapid response.
4. Video Surveillance & Analysis: CCTV installation, video surveillance, remote monitoring, video rounds (videoronde), and AI-powered video analysis services.
5. Safety Services: Fire safety systems, certified fire alarm connections (EN54-21), emergency management, and workplace safety compliance services.
6. Risk Assessment & Consulting: Security risk analysis and consulting services for customized security solutions.
7. Concierge Services: Non-armed fiduciary services through subsidiary Rondaservice including reception, concierge, front desk, and telephone services with stable, specialized personnel.
8. General Contractor Services: Complete security services management across the national territory through internal structure and certified partner network.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Fidelitas S.p.A. provides physical security guarding, alarm monitoring, video surveillance, cash-in-transit and ATM management, fire-safety/emergency services, and customized security consulting — all backed by a 24/7 certified control room (Centrale Operativa) — for banks, large retailers, industrial companies, public bodies, professionals, and residential customers across Italy through its own branch network and a certified partner (General Contractor) network.

Product overview

Fidelitas offers a comprehensive, integrated portfolio of security, safety, and cash management services for private individuals, businesses, and public entities. The core offering spans Security Services (armed guard patrol, perimeter protection, alarm systems), Safety Services (emergency management, fire alarm connectivity, worker safety devices), Cash & Valuables Services (armored transport, ATM management, smart safes, counting rooms, deposit boxes), and Concierge Services delivered through subsidiary Rondaservice. Supporting this portfolio are technology platforms including the EN50518-certified Centrale Operativa (24/7 operations center) and add-on modules such as Analisi Video AI (AI-powered video analytics), Più Sicuro (Ajax-based wireless alarm system for homes and businesses), Security Tower (mobile surveillance unit), and CCTV/TVCC systems. The group manages the full cash cycle through intelligent safe technology (Youcash, Casseforti Intelligenti) and provides risk assessment consulting including criminal psychology services. The subsidiary Rondaservice handles unarmed fiduciary services. All services can be connected to the Operations Center for real-time monitoring and rapid intervention. The company operates nationwide as General Contractor through an internal structure and certified partner network.

Differentiator

Problem solved

Functional benefit

Brands

• Più Sicuro: Smart security alarm system based on Ajax technology for residential and business protection
• Rondaservice

Products and services

• Security Services Comprehensive physical security services including armed and unarmed guard patrol, alarm systems, access control, perimeter protection, opening/closing of access points, and event guarding, all connected to the 24/7 Centrale Operativa for real-time alarm and patrol coordination. Services are customized to each client and delivered nationwide by certified Guardia Giurate.
• Safety Services - Gestione Emergenze Emergency management and worker-safety service covering fire-safety systems, certified EN54-21 fire-alarm connectivity to the Centrale Operativa, lone-worker Man Down devices, and workplace-safety compliance for Italian employers across regulated industries.
• Cash & Valuables Services End-to-end cash-cycle management for banks and large retailers, covering armored value transport with GPS-tracked vehicles, ATM management, intelligent smart safes, secure deposit boxes and box blindati in Bergamo and Roma caveau facilities, and Sala Conta counting room operations.
• Rondaservice - Concierge Services Non-armed fiduciary concierge and front-desk services delivered through subsidiary Rondaservice s.r.l. (wholly owned by Fidelitas), providing reception, telephone switchboard, and visitor-management services with stable, specialized personnel for offices, museums, hotels, and corporate clients.
• Risk Assessment Consulting Customized security risk-assessment and consulting service for organizations and individuals, including the criminal psychology and profiling competencies added in July 2025, designed to prevent damaging events and ensure business continuity.
• General Contractor Security Services End-to-end national security services management in which Fidelitas acts as General Contractor, coordinating physical security delivery across the entire Italian territory using its own branch network supplemented by a certified partner network.
• Più Sicuro - Wireless Alarm System Wireless alarm system based on Ajax technology, with external sensors, curtain detectors, photo-verification devices, and app-based control; designed for residential and small-business protection and connected 24/7 to the Fidelitas Centrale Operativa for monitoring and rapid response. Marketed through the dedicated piusicuro.fidelitas.net site.
• Security Tower Mobile, autonomous, intelligent surveillance tower used to protect temporary or isolated sites such as construction areas or remote locations lacking power or infrastructure; provides on-demand, portable video surveillance and deterrence.
• Youcash Smart Cash Management National smart cash-management service combining Fidelitas intelligent safes, Cts Solutions banknote-validation and sorting technology, and Credito Bergamasco (Banco Popolare) banking infrastructure to automatically verify, sort, and credit deposited cash to retailer accounts, shifting custody responsibility from the merchant to the service provider.
• Casseforti Intelligenti (Smart Safes) Intelligent cash-in safes for retail and commercial customers that reduce cash immobilization and the risks of on-premises cash handling; integrate with the Fidelitas cash-cycle services (including value transport and Youcash auto-credit).

Quantifiable outcome

• 85% of national purchases still made in cash, driving demand for cash management services

Named customers17 records

Segments11 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature7 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• Scaligera Basket VeronaminorGTM or Marketing Partner · 11 November 2025Fidelitas sponsors Scaligera Basket Verona (also known as Tezenis Verona) for the 2025/2026 sports season. The basketball team achieved promotion to Serie A1 after winning the playoffs. Fidelitas has been sponsoring the team since at least 2023.
• Union BresciaminorGTM or Marketing Partner · 29 August 2025Fidelitas supports Union Brescia sports club. The team reached the playoff finals in their first season, nearly achieving promotion to Serie B. Partnership supported by FGH Group and Terme di Sirmione.
• CiviscoreStrategic or Co-development Partner · 27 March 2025Fidelitas acquired the entire business unit for value transport, counting, and custody services of Civis in the Nord-Est (Northeastern Italy) region, expanding Fidelitas' presence and capabilities in that geographic area.
• Fondazione Accademia CarraraminorStrategic or Co-development Partner · 25 September 2023Fidelitas serves as technical partner for Fondazione Accademia Carrara, providing security services for art collections and museum facilities. The partnership includes security for the Giovanardi collection stored in Fidelitas' Bergamo vault.
• FeralpisalòminorGTM or Marketing Partner · 4 October 2022Fidelitas has a sponsorship contract with Feralpisalò, a football club competing in Serie B (Campionato Nazionale Lega Pro Serie C, previously Serie BKT). The partnership has been renewed multiple times.
• Cts SolutionscoreTechnology or Integration · 15 May 2015Cts Solutions is a technology partner in the Youcash service, providing specialized intelligent cash safes that automatically verify banknote validity, sort by denomination, and transmit accreditation orders to bank accounts. Cts Solutions is part of Cts Group and was acquired by Arca Company (US-based, 600 employees, 500 in Italy) in 2015.
• RondaservicecoreOthersRondaservice s.r.l. is a wholly-owned subsidiary (controllata al 100%) of Fidelitas, providing non-armed fiduciary services including reception, concierge, front desk, and telephone services. The company has stable, specialized personnel and operates under Fidelitas' umbrella with its own branding and whistleblower policies.
• La Ronda VigilanzaminorOthersLa Ronda Vigilanza is a brand under Fidelitas operating in the Verona area, providing surveillance and security services. It represents Fidelitas' regional presence in the Veneto region.
• ScalapayminorOthersScalapay is a payment provider enabling installment payment options for Fidelitas services, offering customers flexibility in payment terms.

Scale indicators5 records

Recent moves8 records

Expansion highlights7 records

Direct peers

• Coopservice: Italian cooperative offering security, facility management, and cash-in-transit services, directly comparable to Fidelitas in the integrated guarding and cash-management segments.
• Gruppo Battistolli: Italian security group providing guarding, alarm monitoring, armored transport, and cash management, with strong North-East Italy presence overlapping Fidelitas' La Ronda Vigilanza and Civis-acquired footprint.
• Sicuritalia: One of Italy's largest integrated private security and facility-services groups, offering guarding, cash-in-transit, alarm monitoring, and concierge services — a direct competitor to Fidelitas across the same Italian enterprise verticals.
• Allsystem: Italian security services provider offering vigilanza, alarm monitoring, and integrated security solutions nationwide, competing with Fidelitas for bank, retail, and corporate guarding contracts.
• Axitea: Italian security operator providing guarding, video surveillance, alarm monitoring, and cash-management services to enterprise and public-sector clients, with significant overlap in Centrale Operativa-style monitoring services.

Broad incumbents

• Securitas AB: Global security services leader with established Italian operations offering guarding, mobile, monitoring, and cash-handling services; competes with Fidelitas on enterprise contracts while also serving as a broader-market benchmark.
• Prosegur: Spanish-listed global security and cash-management specialist with Italian operations; directly comparable to Fidelitas' Cash & Valuables Services and integrated guarding offering across European enterprise customers.
• Loomis: Swedish-listed cash-in-transit and security services firm operating in Italy; highly comparable to Fidelitas' armored transport, ATM management, and counting-room services for banking and retail clients.
• Brink's: Global cash management, secure logistics, and security services company with operations across Europe; competes with Fidelitas for bank and large-retail cash-handling contracts and provides scale benchmarking.

Emerging players

• Verisure: European leader in monitored residential and SMB alarm systems, intersecting with Fidelitas' Più Sicuro and residential/Famiglia segment; comparable as a tech-enabled monitoring and intrusion-detection specialist.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fidelitas