What Union Volunteer Emergency Squad does

Union Volunteer Emergency Squad (UVES) is a 501(c)(3) nonprofit emergency medical services agency incorporated in 1972 that began operations on June 1, 1973, and serves as the designated official 911 EMS provider for the Town of Union in Broome County, New York. The organization operates three stations (Central Station in Endwell, Panko Station in Johnson City, West Station in Endicott) staffed by approximately 60 paid personnel supplemented by a volunteer corps, supported by a fleet of 10 emergency vehicles including 8 Type III ambulances, an Advanced Life Support fly car, a Basic Life Support quick response vehicle, a Community Paramedic response vehicle, and a modified Gator off-road vehicle. UVES maintains a HIPAA-compliant electronic medical records system with patient portal access and responds to over 11,000 calls per year across a service population of more than 56,000 residents, achieving a 90% response rate within 12 minutes.

UVES generates revenue through five streams: third-party insurance billing for emergency medical transport (in place since 1993 when it first hired paid staff), direct municipal tax support from the Town of Union's ambulance improvement taxing district (established 2002), tax-deductible donations and planned giving, course fees from its American Heart Association Training Center and NAEMT course offerings (ACLS, PALS, BLS, Heartsaver, AMLS, PHTLS, GEMS), and interfacility transport fees (since 2003). Distribution is anchored on 911 dispatch under a county-wide mutual aid plan, supplemented by the Community Paramedicine program launched in 2023 in collaboration with area healthcare partners and free community outreach (fall prevention, child passenger safety, CarFit, CPR/AED training). The go-to-market is structurally non-commercial: as a designated municipal provider UVES does not sell services but receives its call volume through emergency dispatch.

Notable governance and operational details include a Board of Directors led by Robert Brady (President) and an executive team headed by CEO Matthew Fellows, with Deputy Directors overseeing Operations (Compliance, Logistics, Community Outreach/PIO, Training and Education) and Administration (Billing, Finance). UVES is recognized by the AHA as one of the most productive training centers in New York state and operates as a heart-safe workplace. The organization remains geographically constrained to its municipal mandate, with expansion primarily achieved through healthcare partnerships, training extension, and the Community Paramedicine vertical rather than territorial growth or acquisition.

Name

Union Volunteer Emergency Squad

Legal name

Union Volunteer Emergency Squad, Inc.

Website

https://unionems.com

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

51–100 employees

Short description

Union Volunteer Emergency Squad is a 501(c)(3) nonprofit and the designated 911 emergency medical services agency for the Town of Union, NY, providing ALS/BLS response, Community Paramedicine, AHA/NAEMT training, and interfacility transport across three stations serving more than 56,000 residents.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Emergency and Other Relief Services (62423)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Disaster Response, Rescue & Tactical EMS (DMAT/USAR/SWAT/HAZMAT Medical) (HLAFANAH)

akta.pro secondary industries

Emergency Medical Services (EMT/Paramedic) Training (EDAOAMAC), Emergency Response Team (ERT) Staffing & Incident Management Support (BPABANAD)

Keywords

• Emergency medical services
• 911 ambulance response
• Advanced life support
• Emergency medical training
• Community paramedicine

Headquarters

HQ city

Endwell

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Emergency Medical Services Reimbursement: Third-party billing for emergency medical services provided during 911 responses. Revenue is generated through insurance reimbursement from patients transported to hospitals. Started in 1993 to supplement volunteer corps and guarantee ALS capabilities.
2. Municipal Tax Support: Direct tax support from the Town of Union through an ambulance improvement taxing district established in 2002. Covers key capital and operational expenses. Town also provides vehicles, buildings, fuel, maintenance, and other capital expenses.
3. Donations and Grants: Tax-deductible donations from community members. Until 1993, UVES survived on gifts, bequests, and fund drives. Also accepts planned giving including cash, appreciated stock, wills/bequests, insurance policies, annuities, trusts, and real estate.
4. Training and Education Programs: AHA-certified training courses including ACLS, PALS, BLS, and Heartsaver CPR/AED/First Aid. Also offers NAEMT courses (AMLS, PHTLS, GEMS) for EMS professionals. Fees charged for course materials and instruction.
5. Interfacility Transport Services: Transport services between healthcare facilities, both local and long-distance, started in 2003 as a service expansion.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Union Volunteer Emergency Squad (UVES) operates as the official 911 emergency medical services agency for the Town of Union in Broome County, New York. It provides 24/7 advanced and basic life support response, ambulance transport, interfacility transport services, and a Community Paramedicine program. The organization also runs an American Heart Association Training Center offering ACLS, PALS, BLS, Heartsaver, and NAEMT certification courses, while delivering free community outreach programs in fall prevention, child passenger safety, and driver safety.

Product overview

Union Volunteer Emergency Squad (UVES) provides a comprehensive emergency medical services ecosystem built around 911 response, EMS transport, and community health programs. The core offering consists of emergency medical services using 8 Type III ambulances, 1 Advanced Life Support fly car, 1 Basic Life Support quick response vehicle, 1 Community Paramedic response vehicle, and 1 off-road Gator medical vehicle. These are complemented by an American Heart Association Training Center offering ACLS, PALS, BLS, and Heartsaver certification courses, as well as NAEMT courses including AMLS, PHTLS, and GEMS. Community outreach programs include child passenger seat installation/inspection, CarFit for older drivers, and fall prevention. The organization also provides non-emergency community paramedicine services, interfacility transport, electronic medical records access, and online bill payment. UVES operates three stations across Endwell, Johnson City, and Endicott serving over 56,000 residents.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Medical Services Official 911 emergency medical services for residents of the Town of Union, providing 24/7 advanced life support and basic life support response using Type III ambulances, an ALS Fly Car, a BLS Quick Response Vehicle, and an off-road Gator vehicle.
• Interfacility Transport Services Transport services for patients between healthcare facilities, both local and long-distance, using UVES ambulance resources.
• Community Paramedic Program Augments hospital, home, and primary healthcare services to improve access to care, including long-term wound care, chronic condition monitoring, medication compliance support, telehealth facilitation, laboratory testing in the home, and social services navigation.
• American Heart Association Training Center Authorized AHA Training Center offering CPR and emergency cardiovascular care certification courses, recognized as one of the most productive AHA training centers in New York.
• ACLS (Advanced Cardiac Life Support) Course AHA course for healthcare professionals on management of cardiopulmonary arrest and cardiovascular emergencies, including high-quality BLS, airway management, rhythm recognition, defibrillation, and team dynamics.
• PALS (Pediatric Advanced Life Support) Course AHA course for healthcare providers on recognition and intervention in pediatric respiratory emergencies, shock, and cardiopulmonary arrest using high-performance team dynamics.
• BLS for Healthcare Providers CPR Course AHA training for healthcare providers to recognize life-threatening emergencies, perform high-quality chest compressions, deliver ventilations, and use AEDs.
• Heartsaver CPR/AED First Aid Course AHA first aid, CPR, and AED training for workplace, home, and community responders, meeting OSHA requirements.
• Bloodborne Pathogens Training OSHA-compliant bloodborne pathogens training course offered as part of the AHA curriculum.
• AMLS (Advanced Medical Life Support) Course NAEMT course addressing assessment and management of common medical crises using a systematic, assessment-based approach for EMS professionals.
• PHTLS (Prehospital Trauma Life Support) Course NAEMT international trauma education program for prehospital emergency trauma care, developed with the American College of Surgeons Committee on Trauma.
• GEMS (Geriatric Education for Emergency Medical Services) Course NAEMT geriatric-specific EMS training developed with Jones & Bartlett Learning and the American Geriatrics Society to help practitioners respond to the unique challenges and needs of older patients.
• HeartCode Blended Learning AHA blended learning delivery method combining online coursework with hands-on skills sessions for ACLS, PALS, and BLS courses.

Quantifiable outcome

• 90% of calls responded to within 12 minutes in the Town of Union
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered flagship, foundational, core and minor.

• Town of UnionflagshipOthers · 1 January 2002Municipal government partner providing tax support through an ambulance improvement taxing district established in 2002. Town supplies vehicles, buildings, fuel, maintenance, and capital expenses. UVES is the designated official 911 EMS agency.
• United Health ServicesfoundationalOthers · 1 January 1975United Health Services donated a heart monitor that enabled UVES to begin advanced life support services in 1975, marking a significant milestone in the organization's capability development.
• American Heart AssociationcoreStrategic or Co-development PartnerUVES is designated as an American Heart Association Training Center, authorized to deliver AHA courses including ACLS, PALS, BLS for Healthcare Providers, and Heartsaver CPR/AED/First Aid. AHA provides course materials, standards, and certification cards.
• National Association of Emergency Medical Technicians (NAEMT)coreStrategic or Co-development PartnerUVES offers three NAEMT courses: Advanced Medical Life Support (AMLS), Prehospital Trauma Life Support (PHTLS), and Geriatric Education for Emergency Medical Services (GEMS). NAEMT provides course curricula and certification.
• Susquehanna Regional Medical Emergency ServicescoreStrategic or Co-development PartnerProvides medical oversight for medics operating in Broome County, ensuring compliance with medical protocols and quality standards while allowing great autonomy for EMS practitioners.
• Area Healthcare PartnerscoreStrategic or Co-development PartnerCollaborative partners in the Community Paramedicine program launched in 2023. Program augments hospital, home, and primary healthcare services to improve access to care. Partners include healthcare facilities and primary care providers.
• American Geriatrics SocietyminorStrategic or Co-development PartnerPartnered with NAEMT and Jones & Bartlett Learning to develop the GEMS course for geriatric EMS education. UVES offers this course to prepare EMS practitioners for older patient challenges.

Scale indicators7 records

Recent moves12 records

Expansion highlights4 records

Broad incumbents

• American Medical Response (AMR): National private ambulance and 911 EMS provider. Operates a broad portfolio of ambulance, interfacility, and event medical services across many states, making it a larger incumbent analog to UVES's municipal EMS franchise.
• Falck USA: Global EMS and ambulance provider with U.S. operations delivering 911 response, interfacility transport, and community health programs. Comparable as a multi-state EMS operator with a similar service mix.

Direct peers

• Acadian Ambulance Service: Private EMS provider operating 911, interfacility, and community paramedicine across multiple states. Directly comparable as a multi-service EMS agency with both transport and mobile-healthcare offerings.
• MedStar Mobile Healthcare: Fort Worth, Texas-based mobile healthcare authority providing 911 response and one of the most prominent community paramedicine / mobile integrated health programs in the U.S. Directly comparable to UVES's recent Community Paramedicine expansion.
• REMSA (Regional Emergency Medical Services Authority): Washoe County, Nevada-based integrated EMS and community health organization providing 911 response, interfacility transport, and a nationally recognized Community Paramedicine program. Closely comparable to UVES as an integrated EMS + community health agency.

Regional players

• Mohawk Ambulance Service: Upstate New York-based ambulance and EMS service providing 911 response, interfacility transport, and special event coverage. Comparable in scope and regional setting to UVES's operations.
• Cataldo Ambulance Service: New England-based private ambulance provider offering 911, interfacility, and mobile integrated health services. Comparable in operating model (private EMS + community health programs) and Northeastern U.S. footprint.
• Brewster Ambulance Service: Massachusetts-based private EMS provider covering 911, interfacility transport, and special event medical services. Comparable as a regional EMS operator with a similar service portfolio.
• Empress EMS: New York-based private ambulance service providing 911 and interfacility transport in the Hudson Valley and surrounding areas. Directly comparable as a New York-state peer with overlapping 911 and IFT services.
• Trans-Care Ambulance: New York-area private EMS and medical transport provider serving hospitals, municipalities, and healthcare facilities. Comparable as a regional competitor in NY EMS and interfacility transport.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks1 record

Key highlights6 records

Customer concentration

• Facebookfacebook.com/pages/Union-Volunteer-Emergency-Squad/199202980096339
• Xx.com/UVolunteerEMS

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Union Volunteer Emergency Squad