Brightstone

What Brightstone does

Brightstone is a Portland, Oregon-based IT managed services and consulting firm founded in 1990 by Richard Hermanson. The company provides managed cloud services, remote monitoring and management, network and server installation, security solutions, backup and data recovery, hardware support, help desk, and co-managed IT services, with a historical specialization in Apple platforms (iPhone, iPad, Mac, Apple Watch) supplemented by cross-platform capability. Its product stack is built around third-party vendor integrations rather than proprietary software, including Synology for private cloud and surveillance, Ubiquiti UniFi for networking and VoIP, JumpCloud for identity, ESET for security, and Logitech Education for hybrid learning environments.

The business operates on three revenue streams: recurring managed services contracts, project-based professional consulting, and hardware/device support sales. Pricing is quote-based and customized per client with monthly billing, and no standardized rate card is published. Go-to-market is consultative and relationship-driven, targeting small to mid-sized businesses, individuals, and non-profit organizations primarily in the Pacific Northwest, with remote support extending to clients worldwide. Distribution channels include direct phone/email engagement, a self-service help desk ticket portal, and onsite visits, supplemented by content marketing through a blog and the Brightstone Minutes podcast launched in March 2025.

Brightstone is a privately held LLC, entirely bootstrapped with no external investors, parent company, or acquisition activity. The leadership team consists of founder and Chief Technologist Richard Hermanson and Business Manager Lynn Moyers, supported by a small team of 1-10 employees following a pandemic-era restructuring to a more agile operating model.

Name

Brightstone

Legal name

Brightstone LLC

Website

https://brightstone.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

1–10 employees

Short description

Brightstone is a Portland, Oregon-based IT managed services firm founded in 1990 that delivers managed cloud, security, network, and Apple-specialist support to small and mid-sized businesses, individuals, and non-profits in the Pacific Northwest.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Other Computer Related Services (541519), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Onsite/Field IT Support Services (BPAEABAC), Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Managed IT services
• Apple support specialists
• Network security solutions
• Remote monitoring management
• Co-managed IT support

Headquarters

HQ city

Portland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Ongoing managed services including remote monitoring, maintenance, security, and support contracts for businesses and individuals. Services are provided proactively to minimize issues and maintain operations.
2. Professional IT Consulting: Consultative technology planning, systems architecture, network setup and installation, and strategic technology guidance. Includes onsite visits and project-based work.
3. Hardware and Device Support: Support for Apple and other devices including iPhone, iPad, Apple Watch, workstations, servers, and NAS devices. May include hardware sales and installation.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Brightstone provides managed IT services, remote monitoring and management, network architecture and security, server and network installation, backup and data recovery, Apple device support, and technology planning to individuals, small to mid-sized businesses, and non-profit organizations primarily in the Pacific Northwest. Services are delivered through a co-managed IT model that supplements client in-house IT teams, with capabilities spanning Synology-based private cloud, Ubiquiti UniFi networking and VoIP, ESET security, and onsite installations.

Product overview

Brightstone is an IT consulting and managed services company offering a comprehensive suite of technology services rather than a traditional software product. The core offerings include Managed Cloud Services (Synology-based private cloud with backup and recovery), Remote Monitoring and Management, Security Solutions (VPN, cameras, door access), Apple Device Support, Hardware Support, Server/Network Installation, Technology Planning, Co-Managed IT Services, Help Desk Support, and Hybrid Learning Solutions. Add-on capabilities include UniFi Phone Solutions (VOIP systems from Ubiquiti) and Synology Surveillance Solutions for security camera systems. The company also produces educational content through its Brightstone Minutes podcast series covering technology topics for small businesses.

Differentiator

Problem solved

Functional benefit

Brands

• Brightstone Minutes: A podcast/video series featuring bite-sized episodes designed to break down complex tech topics into practical, easy-to-digest insights.

Products and services

• Managed IT Services Recurring managed IT services package covering remote monitoring and management, Synology-based private cloud, security solutions, backup and data recovery, help desk support, and technology planning for small to mid-sized businesses and non-profits.
• Co-Managed IT Services Partnership model for organizations with existing in-house IT teams, providing overflow support, complex configuration handling, security expertise, and strategic hardware and software planning without displacing internal IT staff.
• Apple Device Support Specialized support for iPhone, iPad, and Apple Watch devices, including remote management capabilities, for individuals and businesses in the Pacific Northwest.
• Hybrid Learning Solutions Design and deployment of hybrid learning and work environments including Logitech Education cameras, Zoom-focused control systems, high-performance microphones, and multifunction control computers for education and hybrid workplace customers.
• Network Infrastructure Solutions Modular, scalable Ubiquiti UniFi-based network infrastructure with fiber internet integration for business reliability and cost optimization, including WiFi systems and network design.
• UniFi Phone Solutions Ubiquiti UniFi VoIP phone system deployment featuring ethernet-based operation, Smart Attendant, touchscreen handsets, conference capabilities, and built-in WiFi for small businesses seeking modern phone systems without per-user fees.
• Synology Surveillance Solutions Design and deployment of Synology NAS-based surveillance systems including Surveillance Station for intrusion detection, face recognition, real-time occupancy tracking, and Deep Learning NVR for activity pattern learning, for home and business security customers.

Quantifiable outcome

• Internet cost reduction from $550/month to $60/month (90% savings)
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability4 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core.

• Apple Consultants Network (ACN)coreTechnology or IntegrationBrightstone is a member of the Apple Consultants Network, providing certified Apple support and expertise. This partnership includes Apple Certified Technical Coordinator (ACTC) certification and access to Apple resources and support.
• JumpCloudcoreTechnology or IntegrationJumpCloud is recommended as an open directory platform for IT infrastructure, particularly for secure remote access and identity management. Used for law firms and legal teams requiring secure, reliable remote access to data.
• SynologycoreTechnology or IntegrationSynology NAS devices are recommended for data storage, backup solutions, and surveillance systems. Brightstone implements Synology Surveillance Station and C2 cloud storage solutions for both home and business use.
• Ubiquiti Networks / UniFicoreTechnology or IntegrationUbiquiti's UniFi products are used for network infrastructure including WiFi systems and VoIP phone solutions. Brightstone implements modular, scalable UniFi networks and UniFi phone systems for businesses.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Ntiva: National managed IT services and cybersecurity provider serving SMB and mid-market customers across the US. Overlaps with Brightstone across helpdesk, network, cloud and security services, but at materially larger scale and broader geography.
• Computer Troubleshooters: International IT support franchise network serving small businesses and residential customers. Comparable to Brightstone in SMB plus consumer mix and broad multi-platform support, though operating as a franchise vs. an independent consultancy.

Direct peers

• Dark Horse Technology Group: SMB-focused managed IT services and cybersecurity firm. Comparable to Brightstone in customer segment (small businesses), service scope (managed IT, helpdesk, security), and consultative positioning.
• CompuNet: Boise, Idaho-based managed IT services and cybersecurity firm serving SMBs across the Pacific Northwest and Mountain West. Closely comparable to Brightstone in regional footprint, SMB focus, and managed services plus co-managed IT delivery model.
• Aligned Technology Solutions: Managed IT services provider focused on SMBs with help desk, network, and security offerings. Directly comparable to Brightstone in target customer, service portfolio, and emphasis on co-managed/outsourced support models.
• Geeks On Call: Franchised on-site and remote tech support network for SMBs and consumers. Highly comparable to Brightstone's blended consumer/SMB go-to-market, multi-platform support, and emphasis on onsite plus remote help desk delivery.
• CompassMSP: Managed IT services firm purpose-built for SMBs, offering helpdesk, network management and co-managed IT. Directly comparable in customer segment, service mix and consultative sales motion to Brightstone.

Emerging players

• Apple Consultants Network member firms (e.g., 318 Inc., MacExperience): Independent Apple-focused IT consulting firms that also belong to the Apple Consultants Network. Closest functional peers to Brightstone's Apple-specialist positioning, though typically operating in different metros with similar SMB/creative customer bases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

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Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Brightstone