What pro mente OO does

pro mente OÖ – Gesellschaft für psychische und soziale Gesundheit is a registered Austrian nonprofit association (Verein) founded in 1964 and headquartered in Linz, Upper Austria. It is a member organization of the nationwide pro mente Austria federation and provides a full continuum of mental health and psychosocial services across the entire Upper Austrian region. Core service lines include crisis intervention (Krisenhilfe OÖ, 24/7 hotline, online and chat counseling), residential and mobile care for people with mental impairments, addiction counseling and prevention, youth and family services, vocational rehabilitation and employment support, and peer support through lived-experience experts at strada OÖ. Sub-brands include helpline.lehre (a 2025-joint initiative with WKOÖ for apprentices), #proMobil (a mobile information bus launched in 2024), pro mente Jugend, pro mente Sucht, and Institut Suchtpr\u00e4vention.

The technology footprint is a conventional multi-channel psychosocial services platform rather than a software product: a 24/7 crisis telephone hotline, a web-based online counseling portal with secure login, a chat-based counseling service, a mobile app (Android and iOS) featuring announcements, mental health information, exercises, a mood diary, and encrypted client communication, and the #proMobil bus equipped with interactive displays, self-tests, and brochures. The website uses a Typo3 CMS and integrates a triaged help-finder decision tree covering crisis, addiction, youth, family, work, housing, and self-help categories. Referrals flow from employers, schools, healthcare providers, and social services into the service network.

The business model is that of a publicly funded welfare association: services are free to end users, with revenue originating from government subsidies (Land Oberösterreich, Sozialministeriumservice, AMS, Pensionsversicherungsanstalt, BMB, BMASGPK), EU ESF project co-financing, project-specific sponsorship (WKOÖ for helpline.lehre, Sparkasse OÖ for #proMobil), and tax-deductible donations. There is no commercial pricing; access is means-independent. The organization operates across most districts of Upper Austria through a mix of permanent sites, mobile outreach, and digital channels, and serves roughly nine distinct use-case segments via a hybrid (use-case + business unit) segmentation approach.

Name

pro mente OO

Legal name

pro mente OÖ – Gesellschaft für psychische und soziale Gesundheit

Website

https://pmooe.at

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

11–50 employees

Short description

pro mente OÖ is a nonpartisan Austrian nonprofit association founded in 1964 that provides free mental health, crisis intervention, addiction, residential, youth, and employment services across Upper Austria, funded primarily by government and EU grants.

Ownership category

akta.pro rank

Product category

Mental Health and Psychosocial Services

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330), Residential Mental Health and Substance Abuse Facilities (62322)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Workplace Mental Health & EAP-Integrated Teletherapy Platforms (HLALAEAK)

akta.pro secondary industries

Employee Assistance Programs (EAP) Management (HLAEAHAB), Worksite Financial Wellness & Employee Assistance Programs (EAP) (FSAIAMAN), Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

Keywords

• Mental health services
• Psychosocial counseling
• Crisis intervention
• Addiction prevention
• Residential mental care

Headquarters

HQ city

Linz

HQ country

Austria

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government Funding: Primary funding from public sources including Land Oberösterreich, Sozialministeriumservice, AMS (Arbeitsmarktservice), Pensionsversicherungsanstalt, and European Union funds. Services are largely free for end users.
2. Donations: Individual and corporate donations accepted. Corporate donations via bank transfer to dedicated accounts, individual donations accepted with option for tax deductibility.
3. Project Funding: Project-specific funding such as helpline.lehre (funded by Wirtschaftskammer OÖ), EU-PROMENS international exchange program, and partnerships with public institutions for specific initiatives.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels7 records

Core offering

pro mente OÖ is a nonprofit association that delivers free psychosocial and mental health services across Upper Austria. Its core offerings include 24/7 crisis intervention (Krisenhilfe OÖ), counseling and psychotherapy, addiction prevention and treatment, residential and mobile supported living, family and youth support, vocational rehabilitation, workplace mental health programs, mobile outreach (#proMobil), and peer-led services through strada OÖ.

Differentiator

Problem solved

Functional benefit

Brands

• Krisenhilfe OÖ: Crisis hotline and crisis intervention center operating 24/7, providing immediate psychosocial support for people in acute mental or social crises. Available at 0043 732 / 2177 and online at krisenhilfeooe.at.
• helpline.lehre
• #proMobil
• strada OÖ
• pro mente Jugend
• pro mente Sucht
• Institut Suchtprävention

Products and services

• Krisenhilfe OÖ Crisis Intervention Service
• helpline.lehre
• #proMobil Mobile Outreach Program
• #proMobil macht Schule
• Residential Mental Health Care (Wohnhaus)
• strada OÖ Shop and Café
• pro mente OÖ Mobile App

Quantifiable outcome

• 220 interventions supported apprentices in first year of helpline.lehre, helping prevent training dropouts
• +2 more outcomes

Named customers5 records

Segments8 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Seven partnerships are on record, tiered core.

• Wirtschaftskammer OÖ (WKOÖ)coreStrategic or Co-development PartnerJoint initiative with WKOÖ to fund and operate helpline.lehre - a psychosocial support hotline for apprentices in Upper Austria, launched January 2025.
• Landespolizeidirektion OÖcoreStrategic or Co-development PartnerOver 20-year cooperation for coordinated addiction and violence prevention. Joint activities include the Gewaltprävention OÖ platform and Prägend Fachtagung (held every 2 years). Cooperation agreement renewed December 2025.
• pro mente AustriacoreStrategic or Co-development PartnerUmbrella organization for pro mente mental health organizations across Austria. Pro mente OÖ is a member and hosts joint events like Bewegungstag with 400+ participants.
• World Association on Dual Disorders (WADD)coreStrategic or Co-development PartnerInternational organization co-organizing the first Austrian Dual Disorders conference (February 2026) with pro mente OÖ, JKU Linz, and Kepler Universitätsklinikum.
• Johannes Kepler Universität Linz (JKU Linz)coreStrategic or Co-development PartnerCo-organizer of Dual Disorders conference (held at MED Campus JKU Linz) addressing combined addiction and mental health treatment.
• Kepler UniversitätsklinikumcoreStrategic or Co-development PartnerMedical university clinic co-organizing Dual Disorders conference, bringing together medical, psychiatric, psychotherapeutic, and research perspectives.
• Institut Suchtprävention (pro mente OÖ)coreOthersInternal addiction prevention institute of pro mente OÖ operating at praevention.at, conducting seminars and workshops for companies and educational institutions.

Scale indicators7 records

Recent moves7 records

Expansion highlights7 records

Emerging players

• Hedera (Deutschland): German mental health nonprofit offering structured self-help, peer support, and online resources for people with mental illness and their families. Comparable as a peer-support-driven psychosocial nonprofit with digital and offline channels; operates in Germany rather than Austria.

Direct peers

• pro mente Wien: Vienna-based pro mente affiliate offering comparable psychosocial counseling, residential support, and crisis services. Most direct functional peer with overlapping service lines but operating in a different Austrian Bundesland.
• Telefonseelsorge Österreich: Austria's national 24/7 crisis hotline offering free telephone-based psychological first aid. Directly comparable to Krisenhilfe OÖ for crisis-line operations, though Telefonseelsorge focuses narrowly on crisis calls while pro mente OÖ offers the full service continuum.
• PSD Wien (Psychosozialer Dienst Wien): Vienna's municipal psychosocial service providing outpatient counseling, crisis intervention, and supported housing for people with mental illness. Comparable mission and delivery model to pro mente OÖ's Krisenhilfe and psychosocial counseling centers, but publicly funded at city level.
• pro mente Austria (Dachverband): Umbrella association of Austrian pro mente organizations; pro mente OÖ is a member. Directly comparable as the national-level coordinating body for the same psychosocial service model across Austria, sharing brand, mission, and funding ecosystem.

Broad incumbents

• Volkshilfe Österreich: Austrian social services nonprofit providing family support, poverty relief, and psychosocial services including addiction support. Overlapping with pro mente OÖ in family/youth services and strada OÖ's poverty-focused retail, but with broader social welfare mandate.
• Caritas Österreich: Austria's largest social services nonprofit operating across elder care, family support, addiction, and homelessness. Comparable as a diversified social services incumbent offering overlapping psychosocial programs but with broader scope than pro mente OÖ's mental health specialization.
• Österreichisches Rotes Kreuz (Austrian Red Cross): Major Austrian humanitarian organization providing emergency services, health support, and crisis intervention. Comparable in crisis-line and psychosocial service delivery, though mental health is one program among many broader emergency and health mandates.
• Diakonie Österreich: Faith-based social services organization providing counseling, family support, addiction services, and disability support across Austria. Comparable scope of psychosocial and family services, though Diakonie's mental health offering is one segment within a broader portfolio.

Regional players

• BIZEPS - Zentrum für Selbstbestimmtes Leben: Austrian disability rights and psychosocial support center serving people with mental and physical impairments. Comparable in mission around psychosocial and lived-experience support, but operates more as an advocacy and empowerment organization than a direct service provider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/promenteooevideos
• Facebookfacebook.com/pages/pro-mente-O%C3%96/201801556516288
• LinkedInlinkedin.com/company/pro-mente-ooe
• Instagraminstagram.com/promenteooe_linz

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about pro mente OO