United Helpers

What United Helpers does

United Helpers is a 501(c)(3) non-profit healthcare and human services organization headquartered in Ogdensburg, New York, operating across St. Lawrence and Jefferson Counties. Founded in 1898, it has evolved from a home for orphaned children into a comprehensive regional care provider delivering independent senior living, skilled nursing, post-hospital rehabilitation, behavioral health clinics, Assertive Community Treatment, supportive housing, Individualized Residential Alternatives for adults with developmental disabilities, and 23 affordable housing complexes. The organization operates 35 facilities with a team of more than 1,000 professionals, serving over 1,800 individuals daily and 2,400+ annually.

The business operates across multiple wholly-owned subsidiaries (United Helpers Care, Inc., United Helpers Canton Nursing Home, United Helpers Nursing Home, United Helpers Independent Living Corp., United Helpers Residence, Sparx, Inc.) plus a joint venture (Northern Lights Home Health Care with Canton-Potsdam Hospital and Claxton-Hepburn Medical Center). Revenue is generated through four primary streams: healthcare services billed to Medicaid, Medicare, private insurance, and private pay; monthly rental fees for independent senior living apartments and affordable housing; individual and corporate donations including a Corporate Circle program; and grants from foundations such as Kinney Drugs Foundation, United Way, and Northern NY Community Foundation. The organization has progressively expanded its funding mechanisms to include Donor-Advised Funds, stock gifts, IRA rollovers, and cryptocurrency donations.

The technology stack comprises standard healthcare delivery infrastructure including electronic health records, care coordination platforms, and telehealth services for behavioral health clinics. No proprietary technology, patents, or AI/ML capabilities are disclosed. Customer acquisition operates through a Navigator phone line, Centralized Admissions Department, walk-in inquiries, and a referral network of hospitals, physicians, and social services. Under the leadership of CEO Todd R. Amo and COO Timothy Parsons, the organization has pursued a strategy of incremental expansion via facility additions, the 2019 service-line rebranding, and targeted partnerships rather than large-scale M&A.

Name

United Helpers

Legal name

Society of United Helpers

Website

https://unitedhelpers.org

Company type

Private

Founded year

1898

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

United Helpers is a 501(c)(3) non-profit founded in 1898, operating 35 facilities across St. Lawrence County, NY to deliver senior living, skilled nursing, rehabilitation, behavioral health, developmental disability, and affordable housing services to over 1,800 individuals daily.

Ownership category

akta.pro rank

Product category

Skilled Nursing and Senior Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (62321), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Residential Intellectual and Developmental Disability Facilities (623210), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ)

akta.pro secondary industries

Affordable / Low-Income Assisted Living (Medicaid Waiver Focused) (HLADABAE), Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI), Disability Services & Independent Living Support (BPAGACAG), Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

Keywords

• Skilled nursing care
• Senior living services
• Behavioral health treatment
• Rehabilitation therapy
• Affordable senior housing

Headquarters

HQ city

Ogdensburg

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Healthcare Services Revenue: Revenue generated from providing healthcare services including skilled nursing, rehabilitation, behavioral health services, and senior living. Services are billed through Medicaid, Medicare, private insurance, and private pay arrangements.
2. Donations and Fundraising: Charitable donations from individuals, corporations, and foundations. Fundraising events include Football Ticket Drawing, Pickleball Tournaments, and direct contribution campaigns.
3. Housing Fees: Monthly rental fees for Independent Senior Living apartments and affordable housing complexes. Includes service packages for amenities and care services.
4. Corporate and Foundation Grants: Support from corporate partners including Kinney Drugs Foundation, United Way, Northern NY Community Foundation, and other donors in the Corporate Circle program.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

United Helpers is a nonprofit healthcare and human services organization that operates skilled nursing and rehabilitation facilities, behavioral health and substance use programs, senior living and independent living communities, and affordable housing for seniors and individuals with developmental disabilities across St. Lawrence County, NY. It also delivers community-based services for people with developmental disabilities and home health services. The organization is funded by Medicaid/Medicare reimbursements, private pay, and donations, and serves residents of northern New York.

Product overview

United Helpers is a 501(c)(3) non-profit healthcare and human services organization providing a continuum of care across St. Lawrence County, NY. The organization operates as a unified service network rather than a platform-plus-modules architecture. Core services include Independent Senior Living, post-hospital Rehabilitation (physical, occupational, and speech therapy), Skilled Nursing, and Behavioral Health Services (clinics, Assertive Community Treatment, Gateway Apartment Treatment, Supportive Housing, and Health Home Care Coordination). Additional services encompass Life Skills for Developmental Disabilities, Individualized Residential Alternatives (IRAs), Home Health Care (via Northern Lights partnership), and 23 Affordable Housing complexes. Administrative operations are supported by United Helpers Management Company and Sparx business services subsidiary. The organization serves more than 1,800 people daily through 35 facilities, emphasizing an 'Always Caring' philosophy established since 1898.

Differentiator

Problem solved

Functional benefit

Brands

• United Helpers Care, Inc. Residential care and support services for people with developmental disabilities, including Individualized Residential Alternatives (IRAs), Intermediate Care Facilities (ICFs), and life skills programs.
• United Helpers Behavioral Health & Life Skills
• United Helpers Rehabilitation and Senior Care
• United Helpers Independent Senior Living
• United Helpers Management Company
• Sparx, Inc.
• Northern Lights Home Health Care

Products and services

• United Helpers Skilled Nursing and Rehabilitation Facilities 24-hour licensed skilled nursing care, short-term post-acute rehabilitation, and long-term residential nursing services for elderly and disabled adults in St. Lawrence County, NY; admissions are accepted from hospitals, physicians, families, and community referrals and are funded by Medicare, Medicaid, managed long-term care, and private pay.
• United Helpers Senior Living (Independent Living and Assisted Living) Independent living and assisted living residences for older adults seeking a community setting with access to supportive services, located in Ogdensburg, NY; residents pay monthly rental and services fees and are typically self- or family-referred.
• United Helpers Behavioral Health (Mental Health and Substance Use Services) Outpatient mental health counseling, substance use treatment, and related behavioral health services for children, adolescents, and adults in the North Country region; accepts referrals from primary care, hospitals, schools, and self/family and bills Medicaid and commercial insurance.
• United Helpers Affordable Housing for Seniors and Individuals with Developmental Disabilities Subsidized apartment communities providing affordable rental housing to low-income seniors and adults with intellectual or developmental disabilities in northern New York, typically in coordination with HUD, New York State Homes and Community Renewal, and OPWDD.
• United Helpers Community-Based Developmental Disabilities Services Day habilitation, in-home supports, and other community-based services for children and adults with intellectual and developmental disabilities, delivered in client homes and day-program sites and funded by Medicaid waivers and state OPWDD funding.
• United Helpers Home Health Care Licensed home health services provided to clients in their own homes in St. Lawrence County and surrounding communities, including skilled nursing, therapy, and personal care, funded by Medicare, Medicaid, and commercial insurance.

Quantifiable outcome

• Serving more than 1,800 people daily and 2,400+ annually
• +1 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and supporting.

• Northern Lights Home Health CarecoreStrategic or Co-development PartnerNorthern Lights Home Health Care is a consortium of Canton-Potsdam Hospital, Claxton-Hepburn Medical Center, and United Helpers Management Company, providing part-time, intermittent home health care and support services for St. Lawrence County residents.
• Canton-Potsdam HospitalcoreStrategic or Co-development PartnerPartner in Northern Lights Home Health Care consortium, providing home care services and referrals for patients needing continued care after hospitalization.
• Claxton-Hepburn Medical CentercoreStrategic or Co-development PartnerPartner in Northern Lights Home Health Care consortium, working with United Helpers to provide coordinated home health services in St. Lawrence County.
• Northern New York Community FoundationsupportingGTM or Marketing PartnerPhilanthropy partner for Donor-Advised Fund (DAF) giving. Individuals can set up or give from DAFs through the community foundation to support United Helpers.
• Fidelity CharitablesupportingGTM or Marketing PartnerDAF provider allowing donors to create Donor-Advised Funds with any amount to support United Helpers and other charities.
• St. Lawrence UniversitysupportingStrategic or Co-development PartnerPartnership through SLU PIC (Public Interest Corps) internship program. A junior history and art history major curated and designed the 1898 Room historical exhibit.

Scale indicators8 records

Recent moves18 records

Expansion highlights6 records

Direct peers

• Citizens Advocates: Formerly St. Lawrence County ARC, Citizens Advocates is the largest direct local peer offering I/DD services, behavioral health, and housing supports in the same North Country region, competing head-to-head with UH for OPWDD-funded clients and Medicaid waiver populations.
• Heritage Christian Services: Rochester-area non-profit providing I/DD residential services (including IRAs), senior living, and behavioral health — a strong operational analog to United Helpers' integrated I/DD-plus-elder-care model, though at a larger footprint across the Finger Lakes region.
• HCR Home Care: New York-based home health care provider offering skilled nursing, therapy, and personal care services comparable to Northern Lights Home Health Care. Operates across Upstate and Western NY, overlapping UH's referral geography and payer mix.
• St. Ann's Community: Rochester-area non-profit senior services organization offering independent living, assisted living, skilled nursing, and rehabilitation comparable to UH's Rehabilitation and Senior Care and Independent Senior Living lines — a closely analogous mission-driven continuum operator.

Broad incumbents

• The Arc New York: Statewide non-profit federation representing 50+ local Arc chapters providing I/DD services, advocacy, and residential programs across New York. Directly comparable population and services to UH Care, Inc., but operating at significantly greater scale and geographic breadth.
• Cerebral Palsy Associations of New York State: Statewide membership organization of CP affiliates delivering I/DD services, including residential and life-skills programs similar to United Helpers Care. Comparable mission and service mix, with broader geographic reach and advocacy function.
• Loretto: Syracuse-based non-profit offering a continuum of senior services (independent living, assisted living, skilled nursing, rehabilitation) similar to UH's Rehabilitation and Senior Care line, with comparable mission-driven, multi-entity structure in Central NY.

Regional players

• Hospice of St. Lawrence Valley: Local non-profit hospice provider serving the same St. Lawrence County population. Provides end-of-life care adjacent to UH's skilled nursing and rehabilitation services, making it a natural referral partner/competitor at the terminal-care end of the continuum.
• Claxton-Hepburn Medical Center: Ogdensburg-based hospital and current JV partner with UH in Northern Lights Home Health Care. Serves the same North County population, making it both a critical referral source and a potential competitor for post-acute and outpatient services.
• Canton-Potsdam Hospital: Rochester Regional Health-affiliated hospital and Northern Lights JV partner alongside UH. Provides acute and post-acute care in the same region, functioning as both a referral partner and competitor for rehabilitation and senior care services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/unitedhelpers
• Xx.com/united_helpers

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about United Helpers