Family Service Of Glencoe

What Family Service Of Glencoe does

Family Service of Glencoe (FSG) is a 501(c)(3) nonprofit mental health and social services organization founded in 1914 in Glencoe, Illinois, and serving the North Shore suburbs including Glencoe, New Trier Township, Northfield Township, Highland Park, and Highwood. The organization provides a comprehensive portfolio of services centered on clinical counseling and case management, including individual/family/couples counseling, 24/7 crisis intervention (formalized since 1994 with Glencoe Public Safety), youth and family support, senior services (housing assistance up to $2,500/year, dementia caregiver support, Glencoe Cares Program), information and referrals, and free single-session consultations. Specialized offerings include parent consultations, Tech Sense consultations addressing screen time and family technology use, scholarship assessments for District 35 and Glencoe Park District, and dedicated bilingual service lines in Spanish (Servicios en Español) and Portuguese (Serviços em Português). The organization operates from three locations: the administrative office in Glencoe Village Hall (since 1957), a second location at 361 Park Avenue (opened 2014), and the newly opened Kiki Farley Counseling Center at 320 Tudor Court (ribbon-cutting June 16, 2026).

The underlying technology stack is intentionally lightweight and third-party: SimplePractice serves as the secure client portal for scheduling, billing, and messaging (available via web and mobile), Microsoft Teams hosts educational webinars such as the Lunch and Learn series, and Google Calendar handles event distribution. Service delivery relies on highly trained licensed clinical staff (LCSWs, AMFTs) executing the proprietary Family Systems Model, which treats the entire family unit and maintains continuity of care through contact with schools, outside clinicians, and specialists. No proprietary software or AI/ML systems are in evidence; HIPAA compliance governs handling of protected health information.

Revenue mechanics are diversified across five streams typical of community-scale clinical nonprofits: (1) client fees including in-network insurance billing plus a sliding-fee scale that ensures no one is refused service due to inability to pay, with free 45-50 minute single-session consultations as a top-of-funnel entry point; (2) individual tax-deductible donations from 500+ donors at suggested tiers ranging from $50 (emergency assistance subsidy) to $5,000 (one year of counseling for 3 individuals/families); (3) special-event fundraising including the annual Glencoe Under the Stars benefit gala and Tee Up for FSG golf outing; (4) government grants from Village of Glencoe, New Trier Township, and Northfield Township; and (5) private grants from foundations such as Highland Park Community Foundation and corporate donors. Go-to-market is community-based and sales-led via direct client intake, school partnerships (District 35, New Trier High School), public-safety referral pathways, bilingual phone lines, and community outreach events. The go-to-community model is reinforced by a Board of Directors led by President Samantha Aronow with strong institutional ties to municipal and civic stakeholders.

Name

Family Service Of Glencoe

Legal name

Family Service of Glencoe

Website

https://familyserviceofglencoe.org

Company type

Private

Founded year

1914

Operating status

Operating

Headcount range

11–50 employees

Short description

Family Service of Glencoe is a 501(c)(3) nonprofit founded in 1914 that provides mental health counseling, 24/7 crisis intervention, youth and family support, and senior services to residents of Glencoe and surrounding North Shore communities, including bilingual Spanish and Portuguese service lines.

Ownership category

akta.pro rank

Product category

Mental Health & Social Services

NAICS

Other Individual and Family Services (624190), Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Child and Youth Services (624110)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYBPAGAEAC

Family & Parenting Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYHLADALAK

Community Resources, Social Services & Transportation Coordination

Healthcare & Life Sciences/Elder Care & Long-Term Care/Senior Care Coordination & Case Management (Geriatric Care Management)

SECONDARYEDAKAMAK

Family Engagement & Caregiver Support Programs (SEL/Mental Health)

Education/Special Education & Learning Support Services/Social-Emotional Learning (SEL) & Mental Health Supports (School-Based)

Keywords

• Mental health counseling
• Family social services
• Crisis intervention services
• Senior support services
• Youth family support

Headquarters

HQ city

Glencoe

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Client Fees and Counseling Services: Fees for counseling services; organization is in-network with many insurance providers and offers sliding fee scale for uninsured/under-insured clients. Services are offered regardless of ability to pay.
2. Individual Donations: Tax-deductible contributions from individuals supporting mental health services and community programs. Suggested giving levels from $50 to $5000+ for various programs.
3. Special Events: Annual fundraising events including Glencoe Under the Stars benefit gala, Tee Up for FSG golf event, and other community fundraising activities.
4. Government Grants: Funding from Village of Glencoe, New Trier Township, Northfield Township, and government grants.
5. Private Grants: Funding from private foundations and organizations including Highland Park Community Foundation and corporate donors.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Family Service of Glencoe is a 501(c)(3) nonprofit that delivers confidential counseling, crisis intervention, youth and family support, and senior services to residents of Glencoe and surrounding North Shore communities. Core services include individual, couples, family, child, and adolescent therapy; 24/7 crisis response in partnership with Glencoe Public Safety; senior housing and dementia support; parent consultations and scholarship assessments; and bilingual delivery in Spanish and Portuguese, all accessed via sliding fee scale or free single-session consultations.

Product overview

Family Service of Glencoe is a nonprofit mental health and social services organization offering a comprehensive portfolio of services centered around its clinical counseling practice. The core offerings include individual, family, and couples counseling (Counseling Services), 24/7 crisis intervention, youth and family support programs, and senior services. The organization provides multilingual access through dedicated Spanish (Servicios en Español) and Portuguese (Serviços em Português) service lines. Specialized programs include Single Session Consultations (a free, one-time consultation option), Parent Consultations, Tech Sense consultations addressing technology's impact on families, and scholarship assessments for community organizations. Senior services feature a housing assistance program, dementia caregiver support, the Glencoe Cares Program, and memory screening services. The organization conducts educational programming including Lunch and Learn webinars and community events. Services are accessible regardless of insurance status through a sliding fee scale.

Differentiator

Problem solved

Functional benefit

Products and services

• Counseling Services Confidential counseling for individuals, families, couples, children, and adolescents addressing challenges including marital issues, parent-child stress, school challenges, life transitions, grief, depression, anxiety, and family violence. Delivered at the Kiki Farley Counseling Center, Administrative Office, and via telehealth.
• Single Session Consultations A free, one-time 45–50 minute consultation with a licensed clinician to address a specific concern or question, available in person or virtually. Available to individuals, couples, parents, caregivers, and families without needing to commit to ongoing therapy or insurance.
• Youth & Family Support Programs supporting youth and families including parent consultations, scholarship assessments, and Tech Sense single session consultations focused on technology's impact on children and family life. Linked to District 35 and New Trier High School partnerships.
• Crisis Intervention 24/7 crisis team providing mental health and social services to families responding to home fires, domestic violence, child/adolescent emotional crises, elderly residents in need, and sudden death. Operates in formal partnership with Glencoe Public Safety since 1994.
• Senior Services Comprehensive senior support including housing assistance (up to $2,500/year), Glencoe Cares Program, intake and referrals, Vibrant Living Senior Discussion Group, Memory Screening, Dementia Consultation and Support, and Dementia Caregiver Support Group.
• Information & Referrals Connects individuals to local resources tailored to their needs through extensive community asset mapping and referrals to specialists.
• Servicios en Español (Spanish Language Services) Counseling and mental health services provided in Spanish for individuals of all ages including children, with bilingual staff including Alex Ochoa, LCSW serving as intake coordinator. Accessible via dedicated line (847-461-1170).
• Serviços em Português (Portuguese Language Services) Therapy and mental health services in Portuguese for individuals of all ages, including children, with trilingual therapist Ana Balthazar, AMFT available for consultations. Accessible via dedicated line (847-461-1164).

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature1 record

Partnerships

Eleven partnerships are on record, tiered minor and core.

• North Shore ExchangeminorGTM or Marketing Partner · 1 January 2013Partnership with North Shore Exchange, an upscale nonprofit consignment store, whose proceeds are directed to organizations serving families in need. Donor of $25,000+ level.
• Women's Library Club of GlencoeminorGTM or Marketing Partner · 1 January 2013Partnership initiated in conjunction with Women's Library Club of Glencoe for North Shore Exchange partnership and community support.
• Glencoe Public SafetycoreStrategic or Co-development Partner · 1 January 1970Formalized crisis intervention partnership providing mental health and social services to families in crisis around the clock, 24 hours a day, 7 days a week. FSG staff respond alongside Public Safety to domestic and mental health emergencies and provide consultation and education services. Partnership began formally in 1970 with expanded around-the-clock services in 1994.
• School District 35coreStrategic or Co-development PartnerCollaborative partnership with Glencoe School District 35. With parent's permission, FSG therapists work with students and speak with school social workers and teachers to help struggling children. Includes Social Emotional Learning support, scholarship assessments, and parent consultations.
• New Trier High SchoolcoreStrategic or Co-development PartnerCollaborative partnership to help students succeed. FSG works with the high school to provide mental health support and resources to students.
• Glencoe Park DistrictcoreStrategic or Co-development PartnerPartnership for scholarship assessments and community programs. Partnering organization for financial assistance eligibility evaluations for families seeking help with extracurricular activities.
• North Shore Senior CenterminorStrategic or Co-development PartnerClose ties to supporting emergency organizations during times of crisis. Collaborates on senior services and crisis response in the North Shore community.
• Haven Youth and Family ServicesminorStrategic or Co-development PartnerPartner organization with close ties for crisis support and emergency response coordination in the community.
• Highland Park HospitalminorStrategic or Co-development PartnerPartner organization with close ties for crisis support and emergency response coordination.
• Guardian Home Health CareminorStrategic or Co-development PartnerCollaboration for Dementia Caregiver Support Group - a supportive and confidential space where caregivers can connect, share experiences, and find emotional support. Co-facilitated by Emily Mysel, LCSW (FSG) and Judy Altman, LCSW (Guardian).
• Rebuilding TogetherminorStrategic or Co-development PartnerPartnership for coordination of home repairs as part of Senior Housing Program wrap-around services to help seniors stay in their Glencoe homes.

Scale indicators4 records

Recent moves11 records

Expansion highlights6 records

Broad incumbents

• Metropolitan Family Services: Large Chicago-area multi-service nonprofit offering counseling, family support, and senior services across multiple sites; broader regional footprint but directly comparable service portfolio.

Direct peers

• Haven Youth and Family Services: North Shore-area nonprofit partner of FSG providing youth and family counseling and crisis services; directly comparable community-based family services nonprofit serving overlapping geography.
• North Shore Senior Center: Active FSG partner organization providing senior services including case management and dementia support in the same North Shore geography; directly comparable senior care coordination services.
• Pillars Community Health: Chicago-area nonprofit providing mental health, family, and senior services with sliding-fee access; directly comparable multi-service community mental health nonprofit.
• Trilogy Behavioral Healthcare: Chicago-area nonprofit providing mental health and substance use treatment across community settings; directly comparable nonprofit behavioral health service provider.
• Jewish Child & Family Services (JCFS): Chicago-area nonprofit providing counseling, mental health, and family services across multiple locations; FSG's Executive Director Amber Bond spent 5 years at JCFS in clinical supervision, and the organizations are directly comparable in mission and service model.
• Kenneth Young Center: Suburban Chicago nonprofit providing mental health, senior, and youth services across northwest suburbs; comparable community-based nonprofit mental health model.
• Thresholds: Large Illinois nonprofit providing mental health, substance use, and social services across Chicago communities; comparable nonprofit mental health service model with sliding-fee access.

Regional players

• MainStay Therapeutic Alliance: Illinois nonprofit providing equine-assisted psychotherapy and family mental health services; overlapping mental health and family support mission though operating from a different regional base.

Others

• Rethink Mental Health (formerly Mental Health Association of Greater Chicago): Chicago-area mental health advocacy and education organization that partners with direct-service nonprofits like FSG; complementary ecosystem participant in regional mental health service delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/familyserviceofglencoe

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Service Of Glencoe