Horizon Plumbing

What Horizon Plumbing does

Horizon Plumbing Services, doing business as Horizon Plumbing, is a privately held residential plumbing contractor operating across the Dallas/Fort Worth metroplex from offices in Plano (860 F Avenue, Suite 103) and Arlington (6101 W Pioneer Pkwy). Founded circa 1979, the company specializes in residential plumbing repair, installation, and maintenance, with particular depth in leak detection, slab leak repair (including tunneling under foundations to avoid floor demolition), tankless water heater services (gas and electric), water treatment/filtration, and drain cleaning. The company holds Texas State Board of Plumbing Examiners Master Plumber License M9804 and operates with a team of 51-100 employees that includes three Master Plumbers, journeymen, tradesmen, and a pipeline of apprentices receiving ongoing technical training.

The company monetizes through a mix of fixed-price professional services (upfront per-job pricing, no hourly charges or trip fees), an annual subscription Water Heater Protection Plan tier ($310-$441/year), subcontracting to residential builders and general contractors for new-construction rough-in/top-out/trim, and hardware sales/install of water filtration, softening, and smart-water monitoring systems (Flo by Moen, LeakSecure, Rinnai tankless). It is a Rinnai ACE Program certified dealer and a certified installer for LeakSecure and TruTankless products. Customers are exclusively residential — individual homeowners in 20+ DFW cities and a secondary channel of homebuilders/contractors — with 25,000+ homes served and 5,000+ tankless water heaters serviced as cumulative track record. The business is distributed across a long tail of individual homeowners with no anchor enterprise accounts, and the company is independently owned with no disclosed external equity, debt, or M&A activity.

Name

Horizon Plumbing

Legal name

Horizon Plumbing Services

Website

https://horizonservice.net

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

51–100 employees

Short description

Horizon Plumbing is a privately held, Texas-licensed residential plumbing contractor serving 20+ cities across the DFW metroplex from offices in Plano and Arlington, specializing in leak detection, slab leak repair, tankless water heater services, water treatment, and smart-water monitoring installations.

Ownership category

akta.pro rank

Headquarters

HQ city

Plano

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Residential Plumbing Service (Time and Materials / Fixed Job Pricing): Charges by the job with upfront pricing disclosed before work begins, not by the hour. Services include repairs, installations, replacements, and maintenance across all plumbing categories. Customer pays upon completion of service.
2. Water Heater Protection Plans: Annual subscription plans (Basic, Total Protection, Flush with Burner Clean) providing ongoing maintenance, priority service, and replacement coverage for water heaters. Plans are renewable annually and cover both tanked and tankless units.
3. New Construction Plumbing Subcontracting: Subcontracting relationships with licensed subcontractors (tradesman, journeyman, master plumbers) for residential new construction projects including rough-in, top-out, and trim phases across the DFW metroplex.
4. Water Filtration and Treatment Equipment Sales and Installation: Installation of water filtration systems, water softeners, and related equipment including activated carbon filters, reverse osmosis systems, and TAC (Template Assisted Crystallization) systems.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Horizon Plumbing is a residential plumbing company serving the Dallas/Fort Worth Metroplex that sells, installs, repairs, and maintains plumbing systems including water heaters (tank and tankless), water filtration and softening equipment, and leak detection/shut-off systems. The company provides diagnostic and repair services such as slab leak repair, electronic leak location, drain cleaning, and sewer line work, with upfront fixed-job pricing and licensed technician field service delivery. They also offer annual Water Heater Protection Plans and subcontract licensed plumbers for residential new construction across DFW.

Product overview

Horizon Plumbing is a residential plumbing company offering a comprehensive portfolio of plumbing services and products for the Dallas/Fort Worth Metroplex. The core offering centers on diagnostic and repair services including Leak & Locate, Slab Leak Repair, and Drain Cleaning, complemented by water treatment solutions (Water Filters and Water Softening Systems). The company specializes in tankless water heater expertise, providing gas and electric tankless installation, the TruTankless Vero electric system, Eemax Water Heater Booster, and comprehensive Tankless Maintenance & Repair. Smart home integration is enabled through automatic Leak Detection Systems with Flo by Moen and LeakSecure platforms, featuring Google Assistant and Amazon Alexa voice control. Service Plans include the Water Heater Protection Plan offering Basic, Total, and Flush with Burner Clean options. Additional services encompass Sinks & Faucets, Toilets & Drains, and Bathroom Remodeling for contractors.

Differentiator

Problem solved

Functional benefit

Products and services

• Leak & Locate Service

Quantifiable outcome

• 25,000+ homes served across Dallas/Fort Worth
• +6 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• RinnaicoreTechnology or IntegrationCertified Rinnai dealer and ACE (Advanced Comfort Expert) Program participant. Receives in-class Rinnai training and priority response support from Rinnai's support team for faster service. Rinnai is the highest-quality tankless water heater sold in North America with 4.5 out of 5 customer satisfaction. Horizon handles installation, repair, and warranty work for Rinnai products.
• Edward JonesminorGTM or Marketing PartnerFinancial advisor Aaron Womack at Edward Jones is listed as a preferred partner, offering investment services. Contact information provided for cross-referral to U.S. and Canadian clients.
• Eight TwentyminorGTM or Marketing PartnerEnergy consultant Dakota Moyer at Eight Twenty serves Oklahoma and surrounding areas. Listed as a preferred partner for energy solutions referrals.
• Box Insurance AgencyminorGTM or Marketing PartnerCommercial insurance agency serving the Dallas/Fort Worth Metroplex. Contact Mark McGuffin provides insurance services to DFW homeowners, positioned as a preferred partner for cross-referrals.
• LeakSecurecoreTechnology or IntegrationCertified installer for LeakSecure automatic water leak detection and shut-off systems. Horizon installs, configures, and supports LeakSecure devices with custom alert thresholds and shut-off settings. LeakSecure monitors water flow, pressure, and temperature with automatic and remote shut-off capabilities.
• Moen (Flo by Moen)coreTechnology or IntegrationInstalls Flo by Moen smart water monitoring systems with smartphone app control, real-time alerts, and automatic shut-off. The system learns household water usage patterns and identifies leaks using pressure, flow, and temperature sensors.
• TruTanklesscoreTechnology or IntegrationRecommends and installs TruTankless Vero electric tankless water heaters as the preferred electric tankless option for non-gas powered homes. Troy Koopman (General Manager) personally uses TruTankless in his own home.
• PorchminorGTM or Marketing PartnerHorizon Plumbing is listed on Porch (pro.porch.com) showcasing completed work and enabling customer reviews and project visibility for homeowner referrals.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Roto-Rooter: Largest U.S. residential and commercial plumbing services franchise. Direct competitor for drain cleaning, leak repair, water heater and sewer work, with a national 24/7 call center that overlaps Horizon's residential service offering.
• Mr. Rooter Plumbing: National plumbing franchise under Neighborly offering residential service, repair, and water heater work with upfront pricing — directly comparable to Horizon's sales-led, fixed-job-pricing service model.
• Benjamin Franklin Plumbing: National Neighborly plumbing franchise focused on residential service with on-time guarantees and water heater expertise, operating in many of the same mid-sized U.S. metros and competing for the same homeowner segment.

Regional players

• Berkeys Plumbing & Drain Cleaning: Long-tenured DFW-based residential plumbing company directly competing with Horizon across Southlake, Colleyville and broader Tarrant County with overlapping water heater, slab leak and drain services.
• Schwab Plumbing: Another established DFW residential plumber overlapping with Horizon across Arlington/Plano service areas on water heaters, leak detection and remodel plumbing.

Broad incumbents

• HomeServe USA: Public home repair membership/insurance company that partners with local plumbers to deliver covered repair work. Operates upstream of Horizon's protection-plan offering and competes for the same recurring-revenue construct via utility and insurer channel partnerships.
• ServiceMaster (Terminix/American Home Shield parent): National home-services platform with adjacent plumbing, water mitigation, and home-warranty offerings. Comparable as a broad incumbent seeking to bundle residential plumbing into wider home-care subscription products.

Emerging players

• Phyn: Smart water monitoring/leak detection hardware company. Overlaps with Horizon's Flo by Moen and LeakSecure installations and represents an emerging category that could reshape residential leak protection economics.
• Flume: Smart home water monitoring device targeting DIY homeowners. Adjacent rather than directly competitive, but the same category tailwind drives consumer demand for the smart-water installations Horizon sells.

Others

• Angi (formerly Angie's List): Lead-generation platform connecting homeowners to local plumbers. Comparable as a customer-acquisition channel competing with Horizon's organic SEO and referral-driven GTM, and a structural pressure on local plumber pricing.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/horizonplumbingdfw
• Xx.com/horizonplumb_tx
• LinkedInlinkedin.com/company/horizon-plumbing-ltd

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Horizon Plumbing