Francis Fuels

What Francis Fuels does

Francis Fuels Ltd. is a privately held, four-generation family-owned HVAC services and fuel distribution company founded in 1933 in Ottawa, Canada, serving the National Capital Region (Ottawa-Gatineau) across Ontario and Quebec. The company provides installation, maintenance, repair, and rental of residential heating and cooling equipment — furnaces, heat pumps, air conditioners, and water heaters — distributed and serviced under branded OEM agreements with Carrier, Napoleon, Mitsubishi Electric, Bradford White, Rheem, IBC Boiler, and John Wood. The technology stack is conventional service-industry infrastructure rather than proprietary software: HVAC field-service operations, a fuel oil and propane delivery fleet, and third-party tank monitoring (Otodata) integrated with degree-day consumption forecasting. Supporting offerings include duct cleaning, air quality equipment, and tankless water heater installation.

The business operates four primary revenue streams: (1) HVAC equipment sales, installation, and service — including an annual furnace maintenance subscription at $249.95/year; (2) residential and commercial fuel and propane delivery via Superior Propane partnership, with automatic scheduling and 10/12-month budget payment plans; (3) bulk industrial lubricants and diesel exhaust fluid (DEF) supply under minimum order thresholds (20L unit, $200 minimum), distributed through Chevron, Bluesky DEF, and Panolin; and (4) GetGo-branded retail gas stations and convenience stores in the National Capital Region. The go-to-market is direct-to-consumer field service supported by a bilingual (English/French) website, online store (shopfrancis.com), and Freshdesk customer portal, with 24/7 emergency response across the Ontario and Quebec service area. Government rebate participation (Enbridge Gas Home Renovation Savings Program up to $12,000, Carrier Cool Cash up to $1,700) is positioned as a sales conversion lever for qualifying heat pump and furnace upgrades.

The company has no disclosed external investors, no parent company, no subsidiaries, and no public filings. Headcount is reported as 1–10 in firmographic data, which conflicts with operational signals indicating a multi-decade dedicated service team, a delivery fleet, and multiple retail locations. Pricing is predominantly quote-based; published subscription and minimum-order data points exist, but consolidated revenue is not publicly disclosed.

Name

Francis Fuels

Legal name

Francis Fuels Ltd.

Website

https://francisfuels.com

Company type

Private

Founded year

1933

Operating status

Operating

Headcount range

1–10 employees

Short description

Francis Fuels is a four-generation, family-owned HVAC services and fuel delivery company founded in 1933, serving residential and commercial customers across the Ottawa-Gatineau National Capital Region with furnace, heat pump, water heater, and fuel delivery solutions.

Ownership category

akta.pro rank

Product category

Residential HVAC and Fuel Delivery Services

NAICS

Gasoline Stations with Convenience Stores (45711), Fuel Dealers (457210)

SIC

Wholesale-Hardware & Plumbing & Heating Equipment & Supplies (5070)

akta.pro primary industry

HVAC Equipment (Heating, Cooling & Air Handling) (IMAHAKAB)

akta.pro secondary industries

Non-Fuel Retail & Ancillary Forecourt Services (Car Wash, Auto Care, ATM/Lottery, Parcel Lockers) (EUALAIAJ), Gas Meter Set, Relocation & Regulator Service Coordination (HSAOAKAG)

Keywords

• Residential HVAC services
• Home heating oil delivery
• Furnace installation repair
• Propane delivery services
• Industrial lubricants supply

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. HVAC Equipment Sales, Installation, and Service: Revenue from selling, installing, renting, and maintaining furnaces, heat pumps, air conditioners, and water heaters. Includes service and maintenance plans (e.g., oil furnace maintenance plan at $249.95/year). Covers natural gas, propane, fuel oil, and electric systems.
2. Fuel and Propane Delivery: Delivery of home heating oil, propane, and lubricants to residential and commercial customers across the National Capital Region. Includes budget payment plans (10 or 12 monthly installments) and automatic delivery subscriptions.
3. Industrial Lubricants and DEF: Bulk sale and delivery of motor oils, hydraulic oils, transmission fluids, greases, and diesel exhaust fluid (DEF) to industrial and heavy equipment clients. Minimum order 20L, typically skid quantities or more.
4. GetGo Gas Stations and Convenience Stores: Retail sale of gasoline and diesel fuel at GetGo branded gas stations and convenience stores across the National Capital Region. Convenience stores offer Monster Energy drinks and local coffee.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Francis Fuels sells, installs, maintains, repairs, and rents HVAC equipment (furnaces, heat pumps, air conditioners, and water heaters) and delivers home heating oil, propane, and industrial lubricants to customers in the Ottawa-Gatineau National Capital Region. The company also operates GetGo gas stations and convenience stores selling gasoline, diesel, and retail items, and offers 24/7 emergency HVAC service across Ontario and Quebec.

Product overview

Francis Fuels is a four-generation family-owned HVAC service company founded in 1933, offering a comprehensive portfolio of heating, cooling, and fuel delivery services for residential and commercial clients in Ottawa-Gatineau and the National Capital Region. The company operates as a service provider rather than a product manufacturer, distributing and installing equipment from branded manufacturers including Carrier, Napoleon, Mitsubishi Electric, John Wood, Bradford White, Rheem, and IBC. The core product portfolio centers on furnace solutions (natural gas, propane, fuel oil, and electric models including the Carrier 59TP6 Performance and WPV 9600 Series, Napoleon WUV 9700 Series), heat pumps (Carrier Infinity 24 with Greenspeed Intelligence, Mitsubishi Mr. Slim ductless systems), and water heaters (tank and tankless models from John Wood, Bradford White, Rheem, IBC, and Carrier). Supporting services include air conditioner installation and repair, fuel and propane delivery with automatic and will-call options, tank monitoring via Otodata, lubricants and diesel exhaust fluid (DEF) supply (Chevron, Bluesky DEF, Panolin biodegradable products), duct cleaning, air quality equipment, and furnace rental programs. The company also operates GetGo convenience stores and gas stations. Special financing programs include Carrier Cool Cash rebates and Bundle and Save specials. The product architecture follows a service-plus-equipment model where the company provides installation, repair, maintenance, and rental services bundled with branded equipment products.

Differentiator

Problem solved

Functional benefit

Brands

• GetGo: Gas stations and convenience stores operated by Francis Fuels at select locations in the National Capital Region, offering automotive gasoline, diesel fuel, Monster Energy drinks, and local coffee.

Products and services

• Furnace Installation, Repair, and Rental Services Installation, maintenance, repair, and rental services for natural gas, propane, fuel oil, and electric furnaces including central forced-air furnaces and boilers, targeting residential homeowners in the Ottawa-Gatineau National Capital Region. Equipment brands include Carrier (59TP6 Performance, WPV 9600 Series) and Napoleon (WUV 9700 Series).

Quantifiable outcome

• Furnace maintenance plan priced at $249.95/year plus tax, including one furnace maintenance visit
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Superior PropanecoreStrategic or Co-development PartnerFrancis Fuels is partnered with Superior Propane to execute propane deliveries to residential and commercial clients across the National Capital Region. This partnership enables Francis Fuels to provide propane delivery services through Superior Propane's delivery network.
• RothminorChannel Partner/ Reseller/ DistributorRoth manufactures double-wall heating oil tanks for safe and economical fuel storage. Francis Fuels resells and installs Roth double-wall tanks as part of their fuel delivery and equipment offerings.
• Western GlobalminorChannel Partner/ Reseller/ DistributorWestern Global manufactures the FuelCube Type-S diesel transfer tank. Francis Fuels offers these products for sale and delivery as part of their industrial lubricant and fuel equipment portfolio.
• ChevronminorChannel Partner/ Reseller/ DistributorChevron is a major lubricant brand whose products (including Delo synthetic oils) are supplied through Francis Fuels for industrial and heavy equipment applications in the Ottawa-Gatineau area.
• Bluesky DEFminorChannel Partner/ Reseller/ DistributorBluesky DEF supplies diesel exhaust fluid (DEF) which Francis Fuels stocks and delivers in IBC totes, drums, and 20L jugs to industrial and fleet customers.
• PanolinminorChannel Partner/ Reseller/ DistributorPanolin Swiss Oil Technology provides environmentally friendly (biodegradable) hydraulic oils and lubricants. Francis Fuels now features Panolin's eco-friendly products as part of their lubricant offering.
• CarriercoreChannel Partner/ Reseller/ DistributorCarrier is a leading HVAC equipment manufacturer whose furnaces, heat pumps, air conditioners, and indoor air quality products are sold and installed by Francis Fuels. Carrier Cool Cash promotions (up to $1,700 in rebates) are offered through Francis Fuels.
• NapoleoncoreChannel Partner/ Reseller/ DistributorNapoleon is a Canadian manufacturer of high-efficiency gas furnaces and air conditioners. Francis Fuels offers Napoleon products and runs 'Bundle and Save' specials when customers purchase a Napoleon furnace and air conditioner together.
• Mitsubishi ElectriccoreChannel Partner/ Reseller/ DistributorMitsubishi Electric's Mr. Slim ductless heat pump systems are offered by Francis Fuels. These systems deliver reliable heat down to -25°C and feature ductless design that simplifies installation.
• IBC BoilerminorChannel Partner/ Reseller/ DistributorIBC Boiler manufactures stainless steel tankless water heaters (SFT-1 Superflow). Francis Fuels sells and installs IBC stainless steel boilers as part of their water heating solutions.
• Bradford WhiteminorChannel Partner/ Reseller/ DistributorBradford White is a manufacturer of commercial and residential water heaters. Francis Fuels stocks and installs select Bradford White models for natural gas and power-vented water heating applications.
• RheemminorChannel Partner/ Reseller/ DistributorRheem produces tankless and heat pump water heaters. Francis Fuels offers Rheem products including the PROPH50T2RH375 electric heat pump water heater.
• John WoodminorChannel Partner/ Reseller/ DistributorJohn Wood Water Heaters manufactures the PV50N200 standard power-vented gas water heater. Francis Fuels stocks and installs this model.
• Enbridge GascoreStrategic or Co-development PartnerFrancis Fuels participates in the Home Renovation Savings Program offered by Enbridge Gas in collaboration with Save on Energy and the Ontario Government. This program provides rebates of up to $12,000 for qualifying energy efficiency upgrades including heat pumps and insulation improvements.
• Save on EnergycoreStrategic or Co-development PartnerSave on Energy is an Ontario government energy efficiency program. Francis Fuels leverages this program to help customers access rebates for HVAC upgrades under the Home Renovation Savings Program.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Reliance Home Comfort: Canada's largest provider of HVAC, water heater, plumbing, and home comfort services with rental and subscription offerings. Directly comparable to Francis Fuels' furnace, AC, water heater, and service-plan business model, but operating nationally across multiple provinces versus Francis's NCR-only footprint.
• Enercare: Major Canadian provider of HVAC, water heater, and home protection plans with a strong rental/subscription model across Ontario and beyond. Mirrors Francis Fuels' water heater, furnace, and maintenance-plan revenue streams and competes for the same Ontario household customers.

Broad incumbents

• Rona: Canadian hardware and home improvement retailer with significant Quebec and Ontario presence selling HVAC, plumbing, and heating products and installation. Comparable product breadth but without the regional fuel-delivery and long-tenured service contractor model Francis operates.
• Direct Energy: Canadian home energy retailer offering HVAC, water heating, and home protection plans as part of a broader energy services portfolio. Overlaps with Francis's HVAC service and maintenance plan offerings but operates as a multi-utility rather than a regional specialist.
• Canadian Tire: National Canadian retailer that sells and installs HVAC, water heaters, and fuel-related products through its stores and Triangle Services. Competes indirectly with Francis Fuels on HVAC equipment sales and installation in Ottawa-area stores.
• Costco Canada: Membership warehouse retailer selling HVAC equipment, water heaters, and related installation services in major Canadian markets. Indirect competitor on equipment pricing and HVAC installation economics, especially for premium Carrier and Rheem product lines Francis also sells.
• Petro-Canada: National Canadian fuel retailer (Suncor subsidiary) operating gas stations and convenience stores, including in Ottawa-Gatineau. Overlaps with Francis Fuels' GetGo gas-station and C-store sub-brand on retail fuel and convenience offerings.
• Home Depot Canada: Big-box home improvement retailer offering furnaces, AC units, water heaters, and HVAC installation services across Canada. Competes on equipment supply and installation pricing, although it lacks Francis's fuel-delivery and full-service subscription model.

Regional players

• Superior Propane: Canada's largest propane distributor and a current Francis Fuels partner for propane delivery in the NCR. Operates its own direct propane delivery business across multiple provinces, competing for the same residential propane customer base.

Others

• Home Hardware: Canadian dealer-owned hardware retailer stocking HVAC, plumbing, and heating products, with installation services routed through independent contractors. Adjacent to Francis Fuels as an enabling retail channel and equipment supplier ecosystem partner.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/francisfuelsltd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Francis Fuels