Maintracts Services

What Maintracts Services does

Maintracts Services Ltd is a London-based, family-owned property maintenance company founded in 1974 by Malcolm Osmore and headquartered at B202 The Trident Business Centre, Bickersteth Road, SW17 9SH. The company delivers an integrated multi-trade service covering plumbing, heating and boilers, electrical, drainage, and bathroom installation across South, South West, South East and parts of West London, supported by 50+ location-specific service pages and a 24/7 dispatch operation with no call-centre routing. Its engineering workforce is credentialed across Gas Safe Register, NAPIT, APHC and CIPHE, with additional approved-installer status for Worcester Bosch and Vaillant boilers, and the company holds 1,890 verified Trustindex customer reviews with an Excellent rating.

The business operates a sales-led, field-service model with two primary intake channels — a direct phone line (020 8682 2244) and an online booking form — followed by on-site engineer consultation and quote-based pricing. Revenue is generated across five broad streams: plumbing, heating/boiler work, electrical (including EICR compliance), drainage, and landlord/commercial recurring maintenance. The customer base is fragmented across residential homeowners, individual landlords, letting agents managing property portfolios, and commercial property owners; landlord and letting-agent compliance work (Gas Safety, EICR, planned maintenance) provides the only meaningful recurring revenue component, while the remainder is transactional per-job work. There are no proprietary technology platforms, no mobile app, no AI/ML capabilities, no API surface, and no external funding — the company is privately held and bootstrapped, with founder Malcolm Osmore continuing as Managing Director and his son Oliver Osmore serving as Director since joining in 2001.

Name

Maintracts Services

Legal name

Maintracts Services Ltd

Website

https://maintracts.co.uk

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

11–50 employees

Short description

Maintracts Services Ltd is a London-based, family-owned property maintenance company founded in 1974 that delivers plumbing, heating, electrical, drainage, and bathroom installation services to homeowners, landlords, letting agents, and commercial property owners across South and South West London.

Ownership category

akta.pro rank

Product category

Property Maintenance Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Construction - Special Trade Contractors (1700)

akta.pro primary industry

Plumbing & Pipefitting Contracting (IMAFALAC)

akta.pro secondary industry

Emergency Water Main/Service Line Repair (HSAOAMAK)

Keywords

• Plumbing services
• Boiler maintenance
• Heating installation
• Drainage solutions
• Electrical contracting

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Plumbing Services: One-time project-based service revenue from plumbing repairs, installations, and maintenance including leak detection, pipe work, appliance installation, and emergency call-outs. Revenue is transactional per job.
2. Heating and Boiler Services: Revenue from boiler installation, servicing, repairs, and heating system work including powerflushing, underfloor heating, and heat interface units. Mix of one-time repairs and new installation projects.
3. Electrical Services: Income from electrical installations, repairs, fault finding, rewiring, and Electrical Installation Condition Reports (EICR) for compliance. Project-based revenue from residential and commercial properties.
4. Drainage Services: Revenue from drain unblocking, jetting, CCTV surveys, descaling, lining, and drain repairs. One-time service calls and planned maintenance contracts.
5. Landlord and Commercial Services: Recurring service contracts with landlords and letting agents for property maintenance, safety certificates (Gas Safety, EICR), and planned maintenance. Provides steady revenue stream from property management portfolio customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Maintracts Services Ltd provides plumbing, heating, boiler, electrical, and drainage maintenance and installation services to residential and commercial customers across South and South West London. The company dispatches qualified field engineers for emergency response, planned installations, repairs, and ongoing maintenance with 24/7 availability, on-site consultation, and quote-based pricing.

Product overview

Maintracts Services is a London-based property maintenance company offering integrated plumbing, heating, boiler, electrical, and drainage services. The company operates as a single unified service business rather than a platform, providing these core service areas across residential and commercial customers. Services include emergency response, installations, repairs, and maintenance, with specialized offerings in boiler servicing (Worcester Bosch and Vaillant approved), unvented hot water cylinders, boiling water taps, leak detection, CCTV drain surveys, and landlord/letting agent property maintenance packages. The company also supports commercial properties and provides 24/7 emergency services across Greater London.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services General plumbing installation, repair, and maintenance services delivered by qualified engineers to residential and commercial customers, covering leaks, pipework, taps, toilets, and water systems.
• Boiler Services
• Heating Services
• Electrical Services
• Drainage Services
• Bathroom Installation and Design
• Landlord Services
• Commercial Services
• Letting Agent Services
• Leak Detection Services
• Emergency Plumbing Services

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Business LaunchpadminorOthersLocal charity partnership supporting young people aged 16-30 to develop business skills. Maintracts provides regular support to help the charity continue community engagement. The office is based close to the charity, allowing staff to see impact firsthand.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Pimlico Plumbers: London-based plumbing, heating, drainage and emergency property maintenance company with a similar multi-trade field-service model and strong South/South West London presence. Directly comparable in service mix, customer segments (landlords, homeowners, commercial) and 24/7 response positioning.
• Aspect: London-focused property maintenance company offering plumbing, heating, electrical, drainage and building services across multiple trades. Closely comparable in horizontal multi-trade model, landlord/letting-agent focus and same-day emergency response.
• Fantastic Services: London-headquartered multi-trade home services provider covering plumbing, heating, electrical, drainage and more under one brand. Comparable in service breadth, customer segments and London concentration, though larger and more digitally-led.
• Dyno-Rod: National plumbing and drainage franchise network offering emergency drain unblocking, CCTV surveys and plumbing repairs across the UK. Comparable in drainage/plumbing service mix and 24/7 emergency positioning, with broader UK footprint.
• Drain Doctor: UK-wide plumbing and drainage franchise providing emergency response, drain unblocking, CCTV surveys and plumbing repairs. Comparable in core plumbing/drainage offering and emergency-service model, though drainage-led rather than full multi-trade.
• Able Group: National UK property maintenance firm offering plumbing, heating, electrical, drainage and building services to residential and commercial customers. Comparable in multi-trade service delivery and 24/7 emergency coverage, with broader geographic reach than Maintracts.

Broad incumbents

• HomeServe: Large UK home emergency and repair subscription provider covering plumbing, heating, drainage, electrical and boiler breakdowns under membership plans. Comparable in core service categories but operates at much larger scale via subscription model rather than transactional local dispatch.
• British Gas: UK energy supplier with a substantial home services division offering boiler installation/servicing, plumbing, electrical and maintenance plans. Comparable in boiler/heating services and Gas Safe compliance credentials, but as part of a much broader energy portfolio with national scale.

Emerging players

• Local Heroes: British Gas-owned online marketplace connecting customers with local plumbers, electricians, heating engineers and other tradespeople across the UK. Comparable as a London-relevant plumbing/heating/electrical service channel, but platform-led rather than a traditional trade contractor.

Others

• Checkatrade: UK directory and vetting platform for tradespeople including plumbers, heating engineers and electricians. Not a direct service competitor, but a channel where Maintracts' reputation-based positioning competes for customer attention and acquisition.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/maintractss

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Maintracts Services