Signature Care

What Signature Care does

Signature Care is an Australian residential aged care provider operating 11 community aged care homes across Victoria, New South Wales, Queensland, and Western Australia, with an additional home under construction in Grafton (NSW) as of July 2024. Each home delivers 24/7 Registered Nurse clinical care, electronic clinical documentation and medication management, dementia-specific secure wings, respite care, palliative care, and lifestyle programs within purpose-built facilities featuring hotel-style amenities (cinemas, cafés, wellness studios). The company serves elderly Australians (typically 65+) requiring residential care, plus their families, and is differentiated by a vertically integrated model that links facility design and construction (via affiliated Croft Developments) with operations, and by the Signature Care App — a resident-specific mobile communication tool for families — along with facial recognition temperature screening and Bluetooth-enabled health monitoring technology.

The company generates revenue through a regulated Australian aged care funding model comprising Refundable Accommodation Deposits (RAD) of approximately $375,000–$425,000 per room or equivalent Daily Accommodation Payments (DAP) indexed to a Maximum Permissible Interest Rate of 7.96%, a Basic Daily Fee of $66.80/day (85% of single Age Pension), government ACFI subsidies per assessed care needs, and means-tested care fees. Customers access services via ACAT assessments, direct inquiry (website, 1300 phone line, home tours), and the My Aged Care referral system. Signature Care was acquired by For Purpose Investment Partners on August 1, 2024 and now operates as a not-for-profit under FP Aged Care Australia (FPACA) alongside Luson Aged Care. Leadership comprises Group CEO Matthew Filocamo (appointed 2024) and founder Graeme Croft, who remains involved through the parent construction arm.

Name

Signature Care

Legal name

Signature Care Pty Ltd

Website

https://signaturecare.com.au

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Residential Aged Care Services

NAICS

Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities (623311), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Rental / Fee-for-Service CCRCs (HLADAEAB)

akta.pro secondary industries

Continuing Care Retirement Communities (CCRC) with Memory Care (HLADACAD), Residential Hospice / Hospice House (Facility-Based) (HLADAHAC)

Keywords

• Residential aged care
• Dementia care services
• Palliative care
• Respite care
• Senior living facilities

Headquarters

HQ city

Cheltenham

HQ country

Australia

HQ region

Oceania

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Accommodation Payments (RAD/DAP): Refundable Accommodation Deposits (RAD) are one-time lump sum payments that are fully refunded upon resident departure. Daily Accommodation Payments (DAP) are non-refundable daily payments based on the Maximum Permissible Interest Rate (MPIR). Residents can also choose combination payment options. RAD amounts vary by room type, ranging from approximately $375,000 to $425,000 for standard rooms.
2. Basic Daily Fee: Government-mandated daily fee applicable to all residents, set at 85% of the single basic Age Pension daily payment. Currently $66.80 per day. Covers everyday services including meals, cleaning, facilities management, and laundry. Indexed bi-annually in March and September.
3. Means Tested Care Fee: Government-set individually-based fee that may apply depending on resident income and assets. Subject to maximum yearly and lifetime caps. Determined through Centrelink income and assets assessment.
4. Government-Funded Care Subsidies: Australian Government subsidies for approved aged care places, including residential care, memory support, and palliative care services. Funding influenced by ACFI (Aged Care Funding Instrument) assessments.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Signature Care operates a portfolio of residential aged care homes across Australia providing permanent, respite, dementia-specific, and palliative care for elderly residents with 24/7 Registered Nurse coverage. The company operates 11 homes in regional and rural locations in Victoria, NSW, Queensland, and Western Australia with 1,300+ beds, delivering clinical care, lifestyle programs, in-house catering, and family communication through the Signature Care App. Revenue is generated from Basic Daily Fees, Means Tested Care Fees, Refundable Accommodation Deposits (RAD), Daily Accommodation Payments (DAP), and Australian Government aged care subsidies.

Product overview

Signature Care is a not-for-profit aged care provider offering a portfolio of residential aged care homes across Australia (currently 11 operational homes in VIC, NSW, QLD, and WA, with Grafton under construction). The core product is the Signature Care App, a family communication platform that connects relatives with residents. Each home operates as a branded community aged care facility offering permanent care, respite care, dementia/memory support, and palliative care, with 24/7 Registered Nurse coverage, in-house catering, laundry, and lifestyle programs. The homes feature amenities including movie theatres, cafés, libraries, wellness studios, and outdoor areas. Signature Care is backed by For Purpose Investment Partners and operates under the FP Aged Care Australia (FPACA) umbrella.

Differentiator

Problem solved

Functional benefit

Products and services

• Langwarrin Community Aged Care Signature Care's flagship home in Victoria offering 36 residents per wing design with secure dementia wing, large private bedrooms with ensuites, movie theatre, café, chapel, library, hairdressing salon, and outdoor areas.
• Cardinia Community Aged Care Aged care home in Officer, VIC offering permanent, respite, high-level and dementia care with movie theatre, café, libraries, outdoor areas, wellness studio, and hairdressing salon.
• Warragul Community Aged Care Aged care home in Warragul, VIC offering 24/7 Registered Nurse clinical care, personal care, in-house catering, diverse lifestyle program with movie theatre, café, libraries, outdoor areas, and dementia support wing.
• Wagga Wagga Community Aged Care 144-bed aged care home in NSW offering permanent, respite, high-level and dementia care with movie theatre, café, libraries, outdoor gazebos, wellness studio, and hairdressing salon. Achieved full occupancy (144 residents) within five months of opening.
• Tamworth Community Aged Care 144-bed aged care home in NSW featuring a specially designed dementia-friendly wing, with movie theatre, café, libraries, outdoor areas, and wellness studio for GP and allied health consultations.
• Jimboomba Community Aged Care Aged care home in Queensland offering permanent, respite, high-level and dementia care with movie theatre, libraries, craft rooms, billiard room, family support room, and café.
• Narangba Community Aged Care Aged care home in Queensland offering permanent, respite, high-level and dementia care with interconnecting rooms for couples, movie theatre, café, bowling green, walking tracks, and library.
• Maryborough Community Aged Care 180-bed aged care home in Queensland offering respite, permanent, high-level and dementia care with two cinemas, café, hairdressing salon, movie theatre, private dining room, library, and activity rooms.
• Singleton Community Aged Care Aged care home in Western Australia offering permanent, respite, high-level and dementia care with movie theatre, café, libraries, outdoor areas, and wellness studio.
• Mandurah Community Aged Care Aged care home in Western Australia (Dawesville) offering permanent, respite, high-level and dementia care with movie theatre, café, libraries, outdoor areas, and wellness studio.
• Romsey Community Aged Care Aged care home in Victoria offering permanent, respite, high-level and dementia care with movie theatre, men's workshop, libraries, outdoor areas, and hairdressing salon.
• Grafton Community Aged Care Aged care home in Grafton, NSW currently under construction as of July 2024, part of Signature Care's expansion plans.
• Signature Care App Mobile family communication application that provides real-time updates on resident participation in lifestyle activities, GP and allied health visitations, photo gallery, food menu, lifestyle calendar, and access to financial statements and self-service requests. Unique to the aged care industry as it is resident-specific rather than a social networking platform.
• Clinical Care Services Person-centred clinical care including 24/7 Registered Nurse coverage, electronic clinical care software for care planning, electronic medication management, GP coordination, and family conferences.
• Wellbeing and Lifestyle Programs Leisure and wellbeing programs reflecting residents' social history, interests, cultural and religious needs, including group activities, outings, and family participation opportunities.
• In-House Support Services Catering services with dietician-approved rotating seasonal menus, in-house laundry, and cleaning services with infection control protocols.

Quantifiable outcome

• Signature Care achieved second highest number of beds (640) in the latest Aged Care Approvals Round after Lendlease, demonstrating government confidence in quality and track record
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature4 records

Partnerships

One partnership is on record.

• Luson Aged CarecoreStrategic or Co-development PartnerSister organization under the For Purpose umbrella. Both Signature Care and Luson Aged Care are now part of the same not-for-profit family, suggesting potential for shared resources, best practices, and coordinated growth under unified leadership.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Estia Health: ASX-listed (EHE) Australian residential aged care operator with ~70 homes. Closest direct peer: same government-funded care model, same RAD/DAP revenue mechanics, same regional footprint emphasis as Signature Care.
• Regis Healthcare: ASX-listed (REG) Australian aged care provider operating ~65 residential homes across metro and regional Australia. Directly comparable on resident-funded and government-funded residential aged care services and dementia care.
• RSL Lifecare: Not-for-profit Australian aged care provider operating residential homes and retirement living across NSW. Comparable on multi-state residential care, dementia support, and government-funded service delivery; Signature Care CEO Matthew Filocamo was previously an executive there.
• Japara Healthcare (now part of Calvary): Australian residential aged care provider (previously ASX-listed, now owned by Calvary) operating ~50 homes. Directly comparable on residential aged care service model and revenue mix, including dementia and respite care.

Broad incumbents

• Bupa Australia (Aged Care): One of Australia's largest aged care operators; notably acquired 10 Signature Care facilities in 2013. Comparable as a major multi-state residential aged care provider with broad portfolio including dementia, palliative, and respite care.
• Opal Healthcare (Opal Aged Care): Australian aged care operator with ~80+ residential homes nationally. Comparable as a large multi-state provider offering permanent, respite, dementia and palliative care using the same ACFI/AN-ACC funding model.
• Catholic Healthcare: Large not-for-profit Australian aged care provider where Group CEO Matthew Filocamo previously held an executive role. Strong overlap in mission-driven care model, multi-state residential homes, and regional presence.
• Calvary Health Care: Major Catholic not-for-profit provider of residential aged care, hospitals and home care across Australia. Comparable on multi-site residential aged care delivery; Signature Care CEO Matthew Filocamo held an executive role here.
• Lendlease (Aged Care business): One of the largest Australian aged care developers/operators—awarded the highest number of beds in the ACAR ahead of Signature Care. Comparable on multi-state residential aged care ownership and ACAR-allocated scale.

Regional players

• Ryman Healthcare: NZX-listed New Zealand retirement village and aged care operator; a CCRC-style integrated model. Comparable on continuing-care philosophy, premium amenity-led design, and vertically integrated development—provides an aspirational benchmark for the Signature Care model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SignatureCareAustralia

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Signature Care