What Synaptica does

Synaptica srl is a privately held Italian IT solutions provider founded in 2007 and headquartered in Peschiera Borromeo (Milan), operating with a 1–10 person team across three declared locations in the Milan metropolitan area (headquarters in Peschiera Borromeo, registered office in San Giuliano Milanese, and primary data center at Via Caldera 21 in Milan). The company sells a 360° portfolio combining proprietary software, managed infrastructure services, professional services, and a hardware e-commerce storefront to Italian businesses.

The technology base spans four proprietary software products: Xtumble (ERP/CRM management platform), smartFB (social/business management tool), Remode (undisclosed functionality software), and JuliuS (a Windows desktop web automation engine built on the Chromium Embedded Framework with a custom scripting language and over 30 HTTP REST endpoints, available at julius.synaptica.info). Infrastructure is operated from two redundant data centers running Dell PowerEdge servers on KVM, Proxmox, VMware, OpenStack, and Hyper-V virtualization, with RAID/ZFS storage, 24/7 IDRAC monitoring, WatchGuard/pfSense firewalls, and a 99.9% uptime SLA backed by 24-hour disaster recovery. A 2025 product extension — an AI Agent Configuration Service — wraps Anthropic Claude Code around JuliuS via a custom Model Context Protocol server, enabling autonomous web navigation, form completion, and structured data extraction without operator coding.

Revenue is generated through five streams: recurring colocation subscriptions (€300–€1,500/month across 2U, 12U, and 48U configurations), proprietary software subscriptions (Xtumble, offered on-premise or cloud), custom software development and networking/cybersecurity professional services, AI agent configuration as a turnkey service, and one-time hardware sales through synaptica.info's e-commerce storefront with item prices ranging from €8.71 to €2,770. The company maintains a Dell Technologies Partner relationship and is a member of Assolombarda, Lombardy's leading business network. No external funding, parent company, or named customer logos are disclosed.

Name

Synaptica

Legal name

Synaptica srl

Website

https://synaptica.info

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1–10 employees

Short description

Synaptica srl is a Milan-based, privately held Italian IT solutions provider (founded 2007, 1–10 employees) selling proprietary software (Xtumble ERP/CRM, JuliuS web automation engine, smartFB, Remode), colocation and private cloud services, AI agent configuration, custom software development, and IT hardware through an e-commerce store, primarily to Italian businesses.

Ownership category

akta.pro rank

Product category

Enterprise IT Infrastructure & Software Services

NAICS

Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511), Other Computer Related Services (541519)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Management Services (8741)

akta.pro primary industry

Process & Case Management Low-Code Platforms (HDAEAKAE)

akta.pro secondary industries

IT Knowledge Management & Service Desk Platforms (HDAEALAH), Service Desk & Help Desk Services (BPAEAJAA)

Keywords

• IT infrastructure services
• Private cloud hosting
• Colocation data center
• Web automation software
• Enterprise IT solutions

Headquarters

HQ city

Peschiera

HQ country

Italy

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Hardware Sales: E-commerce sales of IT hardware including PCs, servers, networking equipment, peripherals, and components through the online shop. One-time transaction model with individual product pricing.
2. Colocation and Hosting Services: Recurring monthly revenue from data center colocation services including 2U, shelf (12U), and rack (48U) configurations with power, fiber connectivity, and IP addresses. Plus hosting and housing services.
3. AI Agent Configuration Services: Professional services for configuring and managing AI agents for enterprise automation, including process analysis, workflow development, deployment, and maintenance.
4. Software Solutions: Revenue from proprietary software platforms including Xtumble ERP/CRM and JuliuS web automation engine, offered both on-premise and cloud-based.
5. System Support and Networking Services: Professional services for system support, networking, cybersecurity, and IT infrastructure management.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Synaptica is an Italian IT solutions provider selling proprietary software platforms (Xtumble ERP/CRM, JuliuS web automation engine, smartFB, Remode), professional IT services (private cloud and colocation at Milan data centers, custom software development, networking and cybersecurity, AI agent configuration using JuliuS+Claude Code MCP), and IT hardware via an own e-commerce storefront. The offering combines on-premise and cloud deployment, hardware sales, and turnkey automation services for Italian businesses.

Product overview

Synaptica is a Milan-based IT company offering a portfolio of proprietary software products alongside professional IT services and a hardware e-commerce store. The core software portfolio includes Xtumble (ERP/CRM management platform), smartFB (social/business management tool), JuliuS (web automation engine built on Chromium with HTTP REST API and MCP integration for AI agents), and Remode. The AI automation service combines JuliuS with Claude Code via MCP for autonomous web agents. Services include Private Cloud/colocation in Milan data centers (KVM, Proxmox, VMware, OpenStack, Hyper-V), custom software development, and networking/cybersecurity. The company also operates a B2C/B2B e-commerce store for hardware (servers, networking, workstations, peripherals).

Differentiator

Problem solved

Functional benefit

Brands

• Xtumble: Proprietary ERP CRM management platform for business process automation.
• smartFB
• JuliuS
• Remode

Products and services

• JuliuS Web Automator Proprietary Windows desktop application built on Chromium Embedded Framework (CEF) that automates web browsing through a custom scripting language, performs user-like clicks, handles iframes, and exposes 30+ control endpoints via an embedded HTTP REST web server. Integrates with CI/CD pipelines and supports autonomous web navigation tasks.
• Xtumble ERP/CRM Proprietary management platform available as on-premise or cloud-based SaaS, providing ERP and CRM functionality for business process automation across organizations.
• smartFB Proprietary software solution for social media and business management offered as part of Synaptica's software product portfolio.
• Remode Proprietary software product within Synaptica's software product portfolio.
• AI Agent Configuration Service (Julius + Claude MCP) Turnkey professional service configuring and managing AI agents that combine the Julius web automation engine with Claude Code (via MCP) for automated web navigation, structured data extraction, form completion, and online portal interaction without human intervention.
• Private Cloud and Data Center Services (Hosting, Housing, Colocation) Hosting, Housing, and Colocation services provided at data center facilities in Milan (Caldera) with redundancy at Peschiera Borromeo. Includes Dell PowerEdge servers, RAID/ZFS configurations, KVM/Proxmox/VMware/OpenStack/Hyper-V virtualization, 24/7 IDRAC monitoring, firewall (WatchGuard/pfSense), VPN, automated backups, 99.9% uptime guarantee, and disaster recovery within 24 hours.
• Networking and Cybersecurity Services On-site networking and cybersecurity support services for businesses, including deployment and management of WatchGuard and pfSense firewalls, OpenVPN/IPSec/WireGuard VPN configuration, and network infrastructure management.
• Custom Software Development Custom software development services for Microsoft and Linux environments, including integration with management/vertical software, custom scripts and automations, web services, APIs, and custom interfaces built using Apache, Nginx, and IIS web servers.
• Hardware E-commerce Store Online store at synaptica.info/category selling PCs, servers, networking equipment (cards, switches, access points), peripherals, and accessories. Categories include Desktop & Workstations, Servers, Networking, Audio & Video, Printing Systems, and Notebook/Portatili, with prices ranging from €8.71 to €2,770.

Quantifiable outcome

• 99.9% guaranteed uptime for colocation services
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability6 records

Feature4 records

Partnerships

Two partnerships are on record, tiered moderate and core.

• AssolombardamoderateStrategic or Co-development PartnerSynaptica is an active member of Assolombarda, Lombardy's leading business network. This membership provides access to a broader business ecosystem and demonstrates active presence in the region's business community.
• Dell TechnologiescoreTechnology or IntegrationDell Technologies Partner status indicates Synaptica provides IT solutions supported by Dell's technology offerings. The company uses Dell PowerEdge servers in their data center infrastructure and sells Dell hardware products through their e-commerce platform.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Register.it: Italian domain, hosting, email, and cloud provider owned by Dgroup. Overlaps with Synaptica on hosting, cloud, and digital presence services for the Italian SME segment.
• Aruba: Italy's largest hosting, cloud, and domain provider with a full data center footprint. Overlaps with Synaptica's colocation, hosting, and IT services portfolio but at much larger scale and broader product breadth.
• OVHcloud: European hyperscale cloud and bare-metal/hosting provider with strong presence in Italy. Competes with Synaptica's hosting, housing, and private cloud virtualization services across the Italian market.
• Tiscali: Italian telecom and IT services operator offering cloud, connectivity, and managed services. Comparable to Synaptica's networking, cybersecurity, and hosting portfolio for Italian enterprise clients.

Direct peers

• Seeweb: Italian cloud infrastructure and hosting provider offering dedicated servers, private cloud, and colocation from Italian data centers. Directly competes with Synaptica's Milan colocation and hosting services for the same Italian SMB customer base.
• ServerPlan: Italian hosting and dedicated server provider with similar SMB-focused positioning. Closely comparable to Synaptica's hosting and managed infrastructure offerings for Italian small businesses.

Emerging players

• Odoo: Open-source ERP/CRM platform widely adopted by SMBs globally. Directly competes with Synaptica's Xtumble ERP/CRM in the Italian SMB market for business process automation.
• Zoho: Suite of cloud-based business applications including CRM and ERP. Represents the SaaS competition that Xtumble is positioned against in the Italian SMB ERP/CRM market.
• Apify: Cloud platform for web scraping and browser automation with marketplace of pre-built scrapers. Closely comparable to Synaptica's JuliuS web automation engine and AI agent automation service.
• Browserless: Headless browser automation API service enabling scalable web scraping and automation. Directly comparable to JuliuS as a managed browser automation platform, though Browserless is cloud-native.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Synaptica