Beliveo
IntouchCX is a global B2B customer experience and business process outsourcing provider delivering AI-enabled omnichannel CX, back-office processing, Trust & Safety, and AI lifecycle services to enterprise clients across seven verticals.
- Company typePrivate
- Founded2011
- HeadquartersJalisco, Mexico
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Beliveo does
IntouchCX is a privately held global customer experience (CX) and business process outsourcing provider headquartered in the United States, delivering managed services and AI-enabled solutions to enterprise clients across seven verticals: Retail & Digital Commerce, Travel & Transportation, Consumer Technology, Entertainment/Gaming/Media, Utilities/Energy/Home Services, Health & Wellness, and Financial Services & Fintech. The company's core technology is an AI-enhanced, data-driven CX platform supported by a proprietary tool suite — Catapult (agent performance), Vision (analytics), Sidd Spark (workforce optimization), Laivly (AI-powered cross-channel CX), Vision Prism (journey mapping), IntouchAI (automation), IntouchDisrupt (innovation), and IntouchNXT (innovation hub).
The company monetizes through four primary revenue streams: Digital CX (omnichannel support across chat, voice, social, SMS, email, and self-service), Back Office Processing (transaction processing, revenue cycle, quality and workforce management), Trust & Safety (content moderation, fraud detection, compliance), and AI Services (annotation, fine-tuning, AI output verification, red teaming). Advisory & Transformation is positioned as a higher-margin overlay practice. Pricing is not publicly disclosed; contracts are enterprise managed-services agreements sold via a direct enterprise sales motion ("Partner With Us" / "Request a Demo" CTAs).
Delivery is organized across 20+ campuses in six regions — North America (Winnipeg, Denver, Las Vegas, Phoenix, Orlando, Mexico City), Latin America (Bogota, Guatemala City, Tegucigalpa, San Pedro Sula), Caribbean (Montego Bay, Kingston), Asia Pacific (Cebu, Clark, Manila, Kuala Lumpur, Bengaluru, Hyderabad), Europe (Athens), and Africa (Cairo) — enabling 24/7 multilingual coverage and labor-arbitrage economics. The company has 18+ years of Trust & Safety expertise and operates Laivly as a retained acquired subsidiary brand.
Beliveo firmographics
Firmographics- Name
- Beliveo
- Legal name
- IntouchCX
- Website
- https://beliveo.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- IntouchCX is a global B2B customer experience and business process outsourcing provider delivering AI-enabled omnichannel CX, back-office processing, Trust & Safety, and AI lifecycle services to enterprise clients across seven verticals.
- Ownership category
- akta.pro rank
Beliveo industry classification
Industry- Product category
- Customer Experience Services
- NAICS
- Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Management, Scientific, and Technical Consulting Services (5416)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
- akta.pro secondary industries
- Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK), Customer Experience (CX) & Service Excellence (EDABACAB), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
Keywords
Where Beliveo is headquartered
LocationHeadquarters
- HQ city
- Jalisco
- HQ country
- Mexico
- HQ region
- Latin America
Offices20 records
Markets served
Beliveo business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Digital CX Services: Omnichannel customer experience management including chat, voice, social, SMS, email, and self-service support delivered as managed services to enterprise clients.
- Back Office Processing: Transaction processing, revenue cycle management, quality management, and workforce management services with intelligent automation.
- Trust & Safety Solutions: Content moderation, fraud detection, misinformation prevention, and regulatory compliance management as ongoing service contracts.
- AI Services: Full-lifecycle AI support including data annotation, HITL training, compliance verification, and red teaming services.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Beliveo product offering
Product offeringCore offering
IntouchCX is a global B2B customer experience and digital services provider that delivers AI-enhanced, data-driven omnichannel support, back office processing, trust & safety moderation, and AI lifecycle services to enterprise brands across multiple verticals. Its core deliverables include Digital CX (chat, voice, social, SMS, email, self-service), Back Office Processing (transaction processing, revenue cycle, quality and workforce management), Trust & Safety (UGC moderation, brand safety, fraud/risk, regulatory compliance), AI Services (annotation, fine-tuning, output verification, red teaming), and Advisory & Transformation (training, journey mapping, process optimization), supported by proprietary tools such as Catapult, Vision, Sidd Spark, Laivly, Vision Prism, IntouchAI, IntouchDisrupt, and IntouchNXT.
Product overview
IntouchCX is a global leader in digital customer experience management offering a platform-plus-modules architecture. The core offerings include Digital CX (omnichannel support with AI tools like Catapult, Vision, Sidd Spark, and Laivly), Back Office Processing (intelligent automation), Trust & Safety (AI and human-led moderation), AI Services (full-lifecycle support including annotation, fine-tuning, and red teaming), and Advisory & Transformation (AI-powered training, RPA, and innovation hub IntouchNXT). The company serves industries through specialized ecosystems including Retail, Travel, Consumer Technology, Entertainment/Gaming/Media, Utilities, Health & Wellness, and Financial Services.
Differentiator
Problem solved
Functional benefit
Brands
- Catapult: Agent performance tool mentioned in Digital CX solutions
- Vision
- Sidd Spark
- Laivly
- IntouchAI
- IntouchDisrupt
- IntouchNXT
- Vision Prism
Products and services
- Digital CX AI-powered omnichannel customer experience solution delivering seamless support across chat, voice, social, SMS, email, and self-service channels, boosting agent performance and multilingual engagement. Used by enterprise brands across multiple verticals.
- Back Office Processing Back office solution driving efficiency, revenue, and CX excellence through intelligent automation in transaction processing, claims, collections, and revenue cycle management, plus quality and workforce management. Sold as a managed service to enterprise clients.
- Trust & Safety Scalable, end-to-end Trust & Safety solution combining AI and human-led moderation to protect users, platforms, and brands, delivered with 18+ years of expertise. Includes UGC moderation & integrity, brand safety & monetization, fraud & risk management, and regulatory compliance management.
- AI Services Full-lifecycle AI support including data annotation, fine-tuning and model training, AI output verification, and red teaming & optimization to build smarter, safer, and more adaptable AI systems. Delivered as a professional service to enterprise clients.
- Advisory & Transformation AI-powered training, automated QA analytics, journey mapping, and RPA-driven operations with tailored integration and agile transformation services including Training Design & Development, Vision Prism process optimization, and Tech Design & Integration.
Companies that use Beliveo
Customer profileSegments7 records
Ideal customer profiles7 records
Beliveo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature8 records
Beliveo partnerships and signals
Strategic signalScale indicators2 records
Recent moves6 records
Expansion highlights5 records
Beliveo competitors and assessment
Company assessmentDirect peers
- IBEX Limited: Omnichannel CX and digital services provider with delivery footprint in the Philippines, Jamaica, Nicaragua, and other emerging markets. Directly comparable offshore delivery model and end-market mix including fintech, retail, and consumer tech.
- TaskUs: Digically-native CX outsourcing and trust & safety provider serving social media, gaming, fintech, and e-commerce clients. Highly comparable in product mix (CX, content moderation, AI services) and mid-market/enterprise segment.
- Teleperformance: Global leader in outsourced customer experience management with multilingual omnichannel delivery across the Americas, EMEA, and APAC. Directly comparable in service portfolio, multi-region delivery model, and enterprise client base.
- StarTek: Digital CX and BPO provider delivering omnichannel customer support and back-office services with significant delivery presence in India, the Philippines, and the Americas. Comparable enterprise client base and service mix.
- Concentrix: One of the largest global CX/BPO players, offering omnichannel customer experience, trust & safety, and AI-augmented services to enterprise clients across the same verticals as IntouchCX. Most direct competitor on scale, service breadth, and enterprise GTM motion.
- Foundever (formerly Sitel Group): Global CX outsourcing group offering customer experience, trust & safety, and back-office solutions to enterprise brands. Direct competitor with comparable multi-region delivery and vertical coverage.
- TTEC (TeleTech Holdings): Public CX and digital customer engagement company providing omnichannel support, AI-enabled agent assistance, and back-office services. Competes head-to-head with IntouchCX in enterprise CX and digital transformation engagements.
- Majorel (now part of Concentrix): Global CX leader with strong presence in EMEA, LATAM, and APAC; merged with Concentrix in 2023. Comparable across digital CX, content moderation, and AI-enabled service delivery.
Emerging players
- ModSquad (deliberately): Digital-first CX and trust & safety outsourcer specializing in social media, gaming, and digital community management. Competes with IntouchCX in content moderation and digital ecosystem engagements.
Broad incumbents
- Genpact: Large global professional services firm with a significant digital CX, trust & safety, and AI services practice. Broader portfolio than IntouchCX but competes directly on enterprise digital experience and AI/data services deals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Beliveo social profiles
Digital presenceBeliveo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Beliveo leadership team
Management profileNumber of profiles
Beliveo subsidiaries and ownership
Company hierarchySubsidiaries1 record
Beliveo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Beliveo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Beliveo
What does Beliveo do?
IntouchCX is a global B2B customer experience and digital services provider that delivers AI-enhanced, data-driven omnichannel support, back office processing, trust & safety moderation, and AI lifecycle services to enterprise brands across multiple verticals. Its core deliverables include Digital CX (chat, voice, social, SMS, email, self-service), Back Office Processing (transaction processing, revenue cycle, quality and workforce management), Trust & Safety (UGC moderation, brand safety, fraud/risk, regulatory compliance), AI Services (annotation, fine-tuning, output verification, red teaming), and Advisory & Transformation (training, journey mapping, process optimization), supported by proprietary tools such as Catapult, Vision, Sidd Spark, Laivly, Vision Prism, IntouchAI, IntouchDisrupt, and IntouchNXT.
Is Beliveo a public or private company?
Beliveo is a private company. It is classified as unknown and is currently operating.
When was Beliveo founded?
Beliveo was founded in 2011. It employs 1,001 to 5,000 people.
Where is Beliveo based?
Beliveo is headquartered in Jalisco, Mexico, in the Latin America region.
How does Beliveo make money?
Four revenue lines are on record. Digital CX Services are the primary driver. The others are back Office Processing, trust & Safety Solutions and AI Services.
Who are Beliveo's main competitors?
Direct peers on record are IBEX Limited, TaskUs, Teleperformance, StarTek, Concentrix, Foundever (formerly Sitel Group), TTEC (TeleTech Holdings) and Majorel (now part of Concentrix). ModSquad (deliberately) is listed as an emerging player. Genpact is listed as a broad incumbent.
Does Beliveo have an API?
No public API is recorded for Beliveo.
What industry is Beliveo in?
Beliveo's product category is Customer Experience Services. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of BPAHALAK, Customer Experience (CX) & Voice-of-Customer Analytics. Its NAICS code is 541512 and its SIC code is 7370.