PatientSERV
PatientSERV Corporation is a Toronto-based, WELLSTAR-owned healthcare technology company founded in 2013 that provides Ontario physicians, clinics, and their patients with a web-based platform for managing, billing, and collecting fees for uninsured medical services not covered by OHIP, including the PS365 annual membership plan.
- Company typePrivate
- Founded2013
- HeadquartersToronto, Canada
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What PatientSERV does
PatientSERV Corporation is a Toronto-based healthcare technology company founded in 2013 that operates a web-based platform for managing and collecting fees for uninsured medical services not covered by Ontario's provincial health insurance (OHIP). The company primarily serves Ontario physicians, medical clinics, and family health organizations, and secondarily the patients of those clinics. Its core product is the PatientSERV Platform, which automates invoicing, payment collection, and patient communications for services such as prescription renewals, medical forms, and other uninsured items; it is complemented by the PS365 annual membership plan that lets patients pay a bundled subscription (individual or family) or alternatively pay per service via monthly payment plans.
The platform is delivered through two web portals: a physician/staff portal (staff.patientserv.ca) for billing, reporting, and clinic workflow management, and a patient-facing portal (patients.patientserv.ca) for enrollment, invoice payment, and account management. Underlying technology includes integrated payment processing via Chase Paymentech, SSL encryption with 24-hour firewall monitoring, password authentication, and real-time reporting and tracking. The firm also supplies supporting services such as patient education, customizable office posters, staff training, and annual patient follow-up communications.
PatientSERV generates revenue through a mix of recurring subscription (PS365 annual membership and monthly payment plans) and usage-based (pay-per-service) pricing. It holds an exclusive partnership with the Ontario Medical Association (OMA) as the association's official uninsured-services management partner, which serves as its primary distribution channel into the Ontario physician market. The company is a subsidiary of WELLSTAR, a healthcare-focused operating company, and in 2025 it absorbed the customer base of competitor Doctor Services Group. Operations are confined to Ontario, Canada, and the firm employs 1–10 people.
PatientSERV firmographics
Firmographics- Name
- PatientSERV
- Legal name
- PatientSERV Corporation
- Website
- https://patientserv.ca
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- PatientSERV Corporation is a Toronto-based, WELLSTAR-owned healthcare technology company founded in 2013 that provides Ontario physicians, clinics, and their patients with a web-based platform for managing, billing, and collecting fees for uninsured medical services not covered by OHIP, including the PS365 annual membership plan.
- Ownership category
- akta.pro rank
PatientSERV industry classification
Industry- Product category
- Healthcare Practice Management Software
- NAICS
- Offices of Physicians (62111), Offices of Physicians (6211)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)
- akta.pro primary industry
- Patient Financial Engagement (Estimates, Billing Presentment, Payments) (HLACAEAI)
- akta.pro secondary industry
- Healthcare Billing & Patient Payments Presentment (FSAMAJAH)
Keywords
Where PatientSERV is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
PatientSERV business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- PS365 Annual Membership Plans: Annual subscription plans that bundle uninsured services for patients, providing savings through bundled pricing. Available as individual and family plans.
- Pay-per-service: Alternative payment model where patients pay per uninsured service used, with optional monthly payment plans to spread costs.
- Monthly Payment Plans: Allows fees to be paid in low monthly payments, making services more affordable for patients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | PS365 Annual Membership Plan with bundled services for savings |
| Usage-based | Monthly | Pay-per-service option with monthly payment plans |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
PatientSERV product offering
Product offeringCore offering
PatientSERV provides a web-based platform that automates the management, billing, and collection of fees charged to patients for uninsured healthcare services not covered by provincial health insurance (OHIP). The offering includes separate physician/staff and patient portals, integrated payment processing via Chase Paymentech, real-time reporting, and customizable patient communications. It also offers the PS365 annual membership plan that bundles uninsured services for patients to obtain cost savings.
Product overview
PatientSERV offers a unified platform for managing uninsured health care services for medical clinics in Ontario. The core product is the PatientSERV Platform, which integrates with PS365 Plan (annual membership offering) to provide bundled savings for patients. The company also offers separate patient and staff web portals for managing payments, invoices, and communications. Support services include patient education, staff training, and transition assistance for clinics moving from other providers like Doctor Services Group. The platform enables 3-step transactions with embedded payment processing, real-time reporting, and annual patient follow-up communications.
Differentiator
Problem solved
Functional benefit
Products and services
- PatientSERV Platform A web-based software platform that automates the management and collection of fees charged to patients for uninsured health care services. Includes integrated payment processing, real-time reporting, 3-step transactions, customizable patient communications, and dashboard/EMR integrations for medical clinics. Designed for Ontario physicians and clinic staff.
- PS365 Plan An annual membership plan that helps patients save money by bundling uninsured medical services into a single subscription. Available in individual and family plans with monthly payment plan options to spread costs. Purchased by patients of participating Ontario physicians.
Quantifiable outcome
- Year-over-year reduction in costs and consistently excellent and efficient client services
- +2 more outcomes
Companies that use PatientSERV
Customer profileNamed customers9 records
Segments2 records
Ideal customer profiles1 record
PatientSERV technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature5 records
PatientSERV partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- Ontario Medical Association (OMA)corePatientSERV is the OMA's official partner for efficient uninsured services management. OMA members receive exclusive access to PatientSERV's platform for managing uninsured services, with benefits including improved practice efficiency and reduced costs. The partnership provides credibility and market access within the Ontario physician community.
- WELLSTARcorePatientSERV is a WELLSTAR Company, indicating WELLSTAR as the parent organization. WELLSTAR is described as a healthcare-focused company (wellstar.health), suggesting a strategic acquisition or corporate restructuring to expand healthcare service offerings.
- Chase PaymentechcoreChase Paymentech is the recognized credit card processing company used for billing purposes. The company processes credit card transactions on behalf of PatientSERV but does not retain, share, store, or use personally identifiable information for any purposes beyond transaction processing.
- Doctor Services GroupminorPatientSERV welcomed Doctor Services Group customers transitioning to PatientSERV. This indicates PatientSERV acquired or absorbed customers from Doctor Services Group, a previous provider of similar uninsured services management solutions in the Ontario market.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
PatientSERV competitors and assessment
Company assessmentDirect peers
- Doctor Services Group: Previously a direct competitor in Ontario's uninsured services billing market before PatientSERV absorbed its customers in 2025. Operated in the same niche of physician billing for services not covered by OHIP, with comparable clinic-focused value proposition — making it the closest historical peer.
- Phreesia: US-based public company (NYSE: PHR) providing patient intake, eligibility, and payment processing for healthcare practices. Directly comparable product category — automated patient financial engagement and payment presentment — though operating in US ambulatory care rather than Canadian physician offices.
- Cedar: US healthcare technology company specializing in patient billing, payments, and financial engagement for healthcare providers. Highly comparable in product scope (patient billing presentment, payment processing, integration interoperability), though focused on US health systems and payors rather than Canadian uninsured-services billing.
Broad incumbents
- WELL Health Technologies: Public Canadian digital health company (TSX: WELL) that owns a portfolio of clinics, EMRs (Ocean by CognisantMD), and patient engagement technologies. Overlaps with PatientSERV in patient-facing billing/payment workflows and serves overlapping Ontario physician markets, though WELL is a much broader platform.
- TELUS Health: Major Canadian healthcare technology arm of TELUS offering EMRs, patient management, and virtual care across Canada. Comparable in serving physician practices with technology-enabled billing and patient engagement workflows, but as part of a much larger telecom-and-health portfolio.
- QHR Technologies (Loblaw): Canadian EMR (Accuro) provider for physician offices, now part of Loblaw Companies. Comparable in serving Ontario physician clinics with practice management tools that include patient billing functionality, though much broader in scope and embedded in the Loblaw retail health ecosystem.
Emerging players
- Collectly: US healthcare patient billing and collections platform focused on medical practices. Comparable in automating patient billing and payment workflows for outpatient providers, though smaller scale and focused on US healthcare rather than the Canadian uninsured-services niche.
Regional players
- Health Myself: Canadian patient engagement and online booking platform serving physician practices. Comparable in providing digital patient-facing workflows for Canadian clinics, though focused on appointment booking and patient messaging rather than uninsured billing/payments.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
PatientSERV social profiles
Digital presencePatientSERV financial estimates
Financial estimateRevenue estimate
Valuation estimate
PatientSERV leadership team
Management profileNumber of profiles
Profiles2 records
PatientSERV funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PatientSERV M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PatientSERV
What does PatientSERV do?
PatientSERV provides a web-based platform that automates the management, billing, and collection of fees charged to patients for uninsured healthcare services not covered by provincial health insurance (OHIP). The offering includes separate physician/staff and patient portals, integrated payment processing via Chase Paymentech, real-time reporting, and customizable patient communications. It also offers the PS365 annual membership plan that bundles uninsured services for patients to obtain cost savings.
Is PatientSERV a public or private company?
PatientSERV is a private company. It is classified as corporate owned and is currently operating.
When was PatientSERV founded?
PatientSERV was founded in 2013. It employs 1 to 10 people.
Where is PatientSERV based?
PatientSERV is headquartered in Toronto, Canada, in the North America region.
How does PatientSERV make money?
Three revenue lines are on record. PS365 Annual Membership Plans are the primary driver. The others are pay-per-service and monthly Payment Plans.
Who are PatientSERV's main competitors?
Direct peers on record are Doctor Services Group, Phreesia and Cedar. Broad incumbents are WELL Health Technologies, TELUS Health and QHR Technologies (Loblaw). Collectly is listed as an emerging player. Health Myself is listed as a regional player.
Does PatientSERV have an API?
No public API is recorded for PatientSERV.
What industry is PatientSERV in?
PatientSERV's product category is Healthcare Practice Management Software. Its primary akta.pro industry code is HLACAEAI, Patient Financial Engagement (Estimates, Billing Presentment, Payments), with a secondary code of FSAMAJAH, Healthcare Billing & Patient Payments Presentment. Its NAICS code is 62111 and its SIC code is 8011.