Computer Helpers

What Computer Helpers does

Computer Helpers, Inc. is a privately held, owner-operated IT services firm headquartered at 901 N. Washington St. in Alexandria, Virginia, serving small and medium businesses and residential customers across the Metro DC area. Founded around 2009, the company delivers a broad portfolio of break-fix, infrastructure, and recurring technology services through on-site visits, an in-office drop-off location, and remote support via fastsupport.com. Its core offerings span computer repair, network design and firewall installation, cloud web hosting with a 99.9% uptime guarantee built on virtual machine failover, business-class email on Microsoft Exchange, redundant local and online data backup, structured cabling (CAT5/CAT6, coaxial, fiber), WordPress/Drupal/Joomla web design, and security camera installation. Computer Helpers has won the Best of Alexandria award for Computer Service and Repair every year from 2009 to 2015, and markets through its website, phone outreach, and earned-media presence on Yelp, Google+, and Washington Consumer Checkbook.

The company monetizes through a mix of professional services (on-site repair, networking, web design), project-based work (cabling and infrastructure installation), and subscription/recurring revenue (cloud hosting, business email, data backup). Pricing is quote-based rather than publicly listed, with a free onsite site survey offered for cabling projects. Customer acquisition is primarily direct-to-consumer and direct-to-SMB via local market presence, word-of-mouth, and direct phone/email channels targeting a single metro region.

The underlying technology stack is conventional managed-IT: VM-based cloud hosting infrastructure, Microsoft Exchange for email, a Boundary Defense email security layer, and standard network and cabling hardware. With 1–10 employees, no outside funding, no parent company, and no documented M&A or leadership changes, Computer Helpers operates as an independent local services business rather than a scaling platform. Its core moat is local brand recognition earned over more than fifteen years of community presence in Alexandria, supplemented by in-house cabling and network integration expertise; there is no disclosed AI/ML capability and no evidence of recent expansion beyond the existing Metro DC footprint.

Name

Computer Helpers

Legal name

Computer Helpers, Inc.

Website

https://computerhelpers.net

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

IT Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Integrated Systems Design (7373), Services-Miscellaneous Repair Services (7600), Services-Computer Programming Services (7371)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Service Desk & Help Desk Services (BPAEAJAA), Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Emergency Service Calls & Fault Response (HSAHABAI)

Keywords

• Computer repair services
• IT support services
• Network installation
• Cloud web hosting
• Structured network cabling

Headquarters

HQ city

Alexandria

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. IT Services and Repair: On-site computer repair, network solutions, and IT support services for businesses and individuals. Revenue generated through service fees for repair work, network setup, and technical support.
2. Cloud Hosting Services: Monthly subscription-based cloud web hosting with guaranteed uptime. Business email services through Microsoft Exchange with security features.
3. Cabling and Network Infrastructure: One-time project-based revenue for network cable installation, fiber optic deployment, and structured cabling for office moves, relocations, or expansions.
4. Web Design Services: Website development and design services using content management systems including WordPress, Drupal, and Joomla.
5. Data Backup Solutions: Redundant local online backup services for businesses and individuals to protect against data loss from hardware failures.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Computer Helpers provides on-site and remote IT support services to businesses and residential customers in the Alexandria and Metro DC area, including computer repair, virus and spyware removal, hardware upgrades, secure business networking and firewall installation, cloud web hosting, business email, structured network cabling, web design, data backup, and security camera installation.

Product overview

Computer Helpers offers a portfolio of IT services for businesses and individuals in the Metro DC area, centered on computer repair, networking, and technology solutions. The core offerings include Computer Repair (on-site and drop-off technical support), Computer Networking (secure network design and firewall installation), and Web Design (website development using WordPress, Drupal, and Joomla). Complementary services include Cloud Hosting (virtual machine-based web hosting with 99.9% uptime), Business Email (Microsoft Exchange with security filtering), Data Backup (local and online redundancy), Cabling (structured cabling including fiber and CAT5/6), and Security Camera installation. Services are primarily delivered to small and medium businesses in Alexandria, VA and the surrounding Metro DC region.

Differentiator

Problem solved

Functional benefit

Products and services

• Computer Repair

Quantifiable outcome

• 99.9% uptime guarantee for cloud-hosted websites through virtual machine migration
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• Office Depot / OfficeMax Tech Services: Retail-chain-affiliated IT services arm offering computer repair, networking setup, and small-business support — broader portfolio but overlapping core services with Computer Helpers.
• Staples Easy Tech: Retail-chain tech support services including computer repair, network setup, and data backup for SMBs — broader retail parent but directly comparable service offerings.

Direct peers

• CMIT Solutions: Franchise MSP delivering managed IT, networking, cybersecurity, and helpdesk services to SMBs. Overlapping service menu (repair, networking, hosting-adjacent) and similar SMB target customer profile.
• Nerds On Call: On-site computer repair, networking, and IT support provider for consumers and SMBs, directly comparable to Computer Helpers' on-site service model.
• Geek Squad (Best Buy): Best Buy's Geek Squad offers on-site and in-store computer repair, networking, and device support for consumers and small businesses — directly competing with Computer Helpers' repair, networking, and remote support offerings.
• HelloTech: On-demand in-home and in-office tech support service covering computer repair, networking, and smart-device setup — overlapping with Computer Helpers' on-site and remote support.
• Geeks On Site: Nationwide on-site computer repair and tech support franchise for consumers and small businesses, competing on the same repair and remote-support customer use cases.
• NerdsToGo: Franchise-based IT services company providing computer repair, networking, and managed IT support to SMBs and residential customers, with a comparable on-site and remote service delivery model.
• Asurion (Total Tech / Tech Repair): Large-scale device repair and tech support provider offering on-site and in-store computer, mobile, and connected-device services that compete for SMB and residential repair demand.

Others

• GoDaddy Pro: Web hosting, domain, and website-building platform that overlaps with Computer Helpers' web design (WordPress), cloud hosting, and business email services for SMB customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/computer-helpers

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Computer Helpers