Agiro

What Agiro does

Agiro is a privately held ServiceNow-focused digital agency and authorized ServiceNow Reseller Partner, founded in 2021 by Merv Small (Merv Mac) and headquartered in Neutral Bay, Australia. The company delivers enterprise ServiceNow implementations, advisory, managed platform support, hybrid onshore/offshore staffing, and ServiceNow licensing reselling, with specializations across at least eight ServiceNow modules including ITSM, ITOM, CSM, IRM, BCM, HRSD, SPM, and Hardware Asset Management. Its flagship differentiated offering is the Agiro AI Launchpad, a structured five-phase methodology for ServiceNow AI deployment that packages pre-flight assessment, business-case blueprint with code-backed ROI, delivery-ready backlog, pilot execution, and ongoing monitoring.

The company serves large enterprise customers across legal, automotive, banking, retail, telecommunications, education, real estate, superannuation, waste management, and healthcare verticals. Named clients include Telstra, Sony, Mazda, Macquarie Bank, Macquarie Capital, Herbert Smith Freehills Kramer, Gateway Bank, Charter Hall, Bunnings, HESTA, Cleanaway, and three major Australian universities (Melbourne, Sydney, UNSW). Delivery is supported by offices in Australia, the UK, the US, Canada, and India, with an OOTB-first design philosophy and Gold Build architecture standards intended to reduce technical debt and improve upgradeability.

The business model is professional services-led (implementation, advisory, platform support, and staffing) supplemented by ServiceNow licensing resale revenue. The company appears bootstrapped or founder-owned with no disclosed external funding rounds, no parent company, and no disclosed revenue figures. Go-to-market is enterprise field sales supported by website-driven content marketing and detailed case studies; pricing is quote-based and not publicly disclosed.

Name

Agiro

Legal name

Agiro

Website

https://agiro.com.au

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

51–100 employees

Short description

Agiro is a ServiceNow-focused digital agency and authorized reseller delivering enterprise implementations, advisory, managed support, and AI deployment across ITSM, ITOM, CSM, IRM, and other ServiceNow modules. Founded in 2021 and headquartered in Australia, it serves large enterprises across legal, banking, automotive, retail, and education verticals globally.

Ownership category

akta.pro rank

Product category

ServiceNow Consulting and Digital Transformation Services

NAICS

Administrative Management and General Management Consulting Services (541611), Computer Systems Design Services (541512)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

IT Operations Management (ITOM) Platforms (HDAEALAC)

akta.pro secondary industries

Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ), Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)

Keywords

• ServiceNow consulting services
• Digital transformation consulting
• IT service management implementation
• Enterprise software advisory
• Managed platform support services

Headquarters

HQ city

Neutral Bay

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services: Implementation services leveraging global best practices and methodologies for ServiceNow deployments including ITSM, ITOM, CSM, IRM, HRSD, and SPM implementations. Delivered via structured agile sprints with phased rollouts.
2. Advisory Services: Strategic consulting combining big 4 consulting expertise with ServiceNow specialization. Includes strategic roadmap development, change management, process optimization, and platform architecture advisory.
3. ServiceNow Licensing: Authorized ServiceNow reseller providing licensing aligned to business strategy, platform maturity, and long-term goals. Advisory-led approach ensuring right capabilities for growth and scale.
4. Staffing Solutions: Hybrid augmentation solution offering both onshore and offshore resources with specialized ServiceNow expertise. Enables rapid scaling of teams for project demands with quality assurance governance framework.
5. Platform Support / Managed Services: Flexible managed service offering ensuring continued benefit from service management capability. Includes second-line technical assistance, best practice advisory, small project delivery, and platform upgrade support.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Agiro is an authorized ServiceNow Reseller Partner and consulting firm that delivers ServiceNow implementation, advisory, and managed platform support services to enterprise clients across five countries. Its portfolio covers Professional Services (implementation and integration), Advisory (strategy and roadmapping), Platform Support (managed services), Staffing Solutions (hybrid augmentation), ServiceNow Licensing (reseller), and the Agiro AI Launchpad (a structured AI implementation methodology). It specializes in ServiceNow modules including ITSM, ITOM, CSM, IRM, BCM, HRSD, SPM, and Hardware Asset Management.

Product overview

Agiro is a ServiceNow-focused digital agency offering a services portfolio built around the ServiceNow platform. The core offering combines Professional Services (implementation, integration, agile delivery), Advisory Services (strategic consulting), and Platform Support (managed services) with specialized Staffing Solutions and Licensing services. The primary differentiated product is the Agiro AI Launchpad, a structured engagement program for ServiceNow AI transformation including assessment, blueprint, delivery, and monitoring phases. ServiceNow modules offered include ITSM, ITOM, SPM, CSM, IRM, BCM, HRSD, and Hardware Asset Management, delivered via an OOTB-first methodology with Gold Build architecture standards.

Differentiator

Problem solved

Functional benefit

Brands

• Agiro AI Launchpad: Mission Control for ServiceNow AI - helps organizations turn ServiceNow AI goals into executable flight plans with code-backed ROI, including pre-flight checks, mission control, ignition, lift off, and orbit phases.

Products and services

• Agiro AI Launchpad A ServiceNow AI-focused engagement program that transforms AI goals into executable flight plans with code-backed ROI, exportable epics/stories, and observable monitoring for enterprise organizations pursuing ServiceNow AI adoption.
• Professional Services Consulting and implementation services ensuring high-level project execution and value-driven outcomes across digital strategy, implementation, integration, and agile sprints, for enterprise clients adopting or expanding ServiceNow.
• Advisory Services Strategic consulting combining Big 4 consulting expertise with ServiceNow specialization, covering strategic roadmap development, change management, process optimization, and platform architecture advisory for enterprise clients.
• Platform Support Flexible managed service providing second-line technical assistance, best practice advisory, small project delivery, and platform upgrade support to organizations with existing ServiceNow implementations.
• ServiceNow Licensing Authorized ServiceNow reseller services providing licensing aligned to business strategy and platform maturity, including licensing strategy, provisioning, contract coordination, optimization, and renewal planning.
• Staffing Solutions Hybrid augmentation solution providing both onshore and offshore ServiceNow-specialized professionals, enabling rapid team scaling for projects with quality assurance governance and seamless team integration.

Quantifiable outcome

• Improved response speed, response consistency, and operational visibility for customer service operations
• +5 more outcomes

Named customers25 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature4 records

Partnerships

One partnership is on record.

• ServiceNowcoreTechnology or IntegrationAgiro is an authorized ServiceNow Reseller Partner and ServiceNow consulting partner. The partnership involves providing ServiceNow licensing aligned to business needs, implementation services, advisory, and platform support. Agiro specializes in developing cutting-edge ServiceNow solutions and delivering expert consulting services tailored to client requirements.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Accenture: Accenture is a global ServiceNow Elite partner with massive scale and the largest implementation footprint. Agiro competes with Accenture for enterprise transformation RFPs where ServiceNow is a component of a broader multi-platform program.
• Deloitte: Deloitte is a leading ServiceNow Global Elite partner combining big-4 advisory with implementation scale. Agiro's 'big 4 consulting expertise' positioning is directly competitive with Deloitte's ServiceNow practice in enterprise advisory-led engagements.
• Capgemini: Capgemini is a major ServiceNow Elite partner with strong European and APAC presence. It competes with Agiro particularly in the UK and Australian enterprise markets for multi-module ServiceNow transformations.
• Cognizant: Cognizant is a top-tier ServiceNow partner (post-Thirdera acquisition) with global delivery and enterprise sales reach. It competes with Agiro on large multi-region rollouts where scale and onshore/offshore breadth matter.

Direct peers

• NewRocket: NewRocket is a ServiceNow Elite partner specializing in platform implementations across ITSM, CSM, HRSD, and now AI. It mirrors Agiro's module breadth and consulting-led go-to-market with similar enterprise client focus.
• GlideFast Consulting: GlideFast is a ServiceNow Elite partner providing implementation, managed services, and training across the full ServiceNow platform. It competes with Agiro for mid-market and enterprise ServiceNow engagements with a comparable module-coverage proposition.
• Crossfuze: Crossfuze is a pure-play ServiceNow consulting firm offering implementation, managed services, and staffing. It is one of the closest direct competitors to Agiro given similar ServiceNow-only focus, mid-market to enterprise targeting, and hybrid delivery approach.
• Slalom: Slalom is a major global ServiceNow Elite partner with a hybrid onshore/offshore delivery model and large enterprise transformation practice. It competes directly with Agiro for multi-module ServiceNow programs across financial services, legal, and telecommunications verticals.
• Thirdera: Thirdera was one of the largest pure-play ServiceNow consultancies (acquired by Cognizant in 2022). It sets the benchmark for pure-play ServiceNow scale and is a key competitor Agiro faces when prospects consider larger ServiceNow specialists.

Regional players

• Fujitsu: Fujitsu is a significant ServiceNow partner in the APAC region, particularly strong in Australia and Japan. It competes with Agiro for Australian enterprise and government ServiceNow engagements, offering larger delivery capacity as a regional incumbent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/agiro-solutions
• Xx.com/agirosolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agiro