iT360
- Company typePrivate
- Founded1995
- HeadquartersWairau Valley, New Zealand
- Headcount11–50
- GTM typeB2B
- OfferingServices
What iT360 does
iT360 Limited is a New Zealand-based managed IT services provider headquartered in Wairau Valley, Auckland, operating since 1995 as a privately held company with 11-50 employees. The company delivers a three-pillar service portfolio — Managed IT Services, Cyber Security, and AI & Automation — to New Zealand SMEs across diverse industries including retail (Farro Fresh), specialist distribution (Waterware), non-profit (Good Seed Trust, Beth Shean Trust), logistics (Wine Logistics), trades (Plumbuilt), and manufacturing (Metal Image). Its customer base is described as 'hundreds of New Zealand companies,' with no single customer appearing to dominate revenue.
The underlying technology stack is built primarily on Microsoft 365, Azure, and the broader Microsoft cloud ecosystem (Office 365, Dynamics), with iT360 holding Microsoft Direct Billing Partner status. The security layer integrates third-party tooling from WatchGuard, Fortinet, Huntress, Veeam, HPE/Aruba, and HP, while the AI layer combines third-party foundation models (notably Claude from Anthropic) with the n8n workflow automation platform and proprietary automation workflows. The 'Gandalf' internal AI chatbot is iT360's flagship proprietary AI product, trained on a client's own knowledge base to make institutional expertise accessible and eliminate key man risk.
The business model blends three revenue streams: (1) subscription-based managed IT services billed monthly in advance with annual price reviews, (2) Microsoft Cloud Solutions resale with a 20% premium on monthly terms versus annual/multi-year commitments, and (3) project-based AI and automation services delivered under Statements of Work with 50% upfront deposits. Go-to-market is sales-led, combining direct outreach, content marketing, and a referral channel via the Spark Business Hub partnership. The company also grew via the acquisition of CubeICT, a fellow managed service provider.
iT360 firmographics
Firmographics- Name
- iT360
- Legal name
- iT360 Limited
- Website
- https://it360.co.nz
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
iT360 industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)
Keywords
Where iT360 is headquartered
LocationHeadquarters
- HQ city
- Wairau Valley
- HQ country
- New Zealand
- HQ region
- Oceania
Offices1 record
Markets served
iT360 business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Managed IT Services: Monthly recurring fees for ongoing managed IT support services, including proactive monitoring, maintenance, and helpdesk support. Clients typically pay on a monthly basis with pricing reviewed annually. The revenue model is subscription-based with predictable monthly costs for clients.
- AI & Automation Projects: Project-based AI and automation services governed by Statements of Work (SoW). Pricing follows a 50% upfront deposit structure with the remaining 50% paid according to the project payment schedule. The first 90 working days post-launch includes fine-tuning charged per the SoW, with ongoing changes incurring additional charges.
- Cyber Security Services: Security-focused managed services including endpoint protection, network security, and security assessments. Delivered as part of the managed services offering or as discrete security engagements.
- Microsoft Cloud Solutions: Resale of Microsoft Cloud Solution products including Azure Services, Microsoft 365, Office 365, and Dynamics. iT360 acts as a direct billing partner. Pricing includes monthly premiums (20% higher than annual) and annual/multi-year locked pricing options.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services - Custom enterprise solutions |
| Subscription | Multi-year contract | AI & Automation Projects - Statement of Work based |
| Per seat | Monthly | Microsoft Cloud Solutions - Per seat licensing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
iT360 product offering
Product offeringCore offering
iT360 designs and delivers cloud-based managed IT services, cyber security, and AI/automation solutions for New Zealand SMEs. The offering covers 24/7 proactive monitoring, endpoint and network protection, cloud migration to Microsoft Azure, and AI-driven automation such as internal knowledge chatbots (Gandalf) and finance document processing. Services are delivered on monthly recurring subscriptions, per-seat Microsoft licensing, and project-based Statements of Work.
Product overview
iT360 is a New Zealand-based managed IT, cyber security, and AI services provider offering a three-pillar portfolio: Managed IT Services (proactive support, monitoring, backups, device management), Cyber Security (network/endpoint protection, security audits), and AI & Automation (AI chatbots, document processing automation). The company operates on an integrated services model where AI capabilities are embedded within managed IT delivery. Key sub-products include Gandalf (internal AI chatbot for knowledge retrieval), cloud migration services, and Microsoft Cloud Solutions as a direct billing partner.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Proactive, always-on IT support including continuous monitoring, managed updates and patching, tested backups, security baseline management, and device management for New Zealand SMEs.
- Cyber Security Full-stack security protection including network security, endpoint protection, cyber security audits scoring multiple domains, incident review, and security baseline management with MFA enforcement.
- AI & Automation AI consulting and automation solutions including internal AI chatbots (Gandalf), document processing automation for finance operations, and custom AI workflows delivered as SaaS with service levels per Statement of Work.
- Gandalf Internal AI chatbot built on proprietary AI models, trained on organizational knowledge bases to make institutional expertise accessible to entire teams, eliminating key man risk.
- Cyber Security Audit Security assessment covering 7 domains, providing quantitative scoring and a clear remediation roadmap for organizations to improve their security posture.
- Cloud Migration Services Migration of workloads to cloud platforms including assessment, prioritization, cutover planning, and staged migration with right-sizing of services post-move.
- Microsoft Cloud Solutions Reseller and management of Microsoft cloud products including Azure, Microsoft 365, Office 365, and Dynamics, with iT360 acting as direct billing partner and primary administrator that accepts the Microsoft Customer Agreement on behalf of clients.
Quantifiable outcome
- Reduced manual finance workload with immediate results post-implementation for AI automation clients
- +3 more outcomes
Companies that use iT360
Customer profileNamed customers7 records
Segments2 records
Ideal customer profiles2 records
iT360 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature4 records
iT360 partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and supporting.
- MicrosoftcoreMicrosoft is a core technology partner whose products form the foundation of many iT360 service offerings. iT360 is a direct billing partner for Microsoft Cloud Solutions including Azure Services, Microsoft 365, Office 365, and Dynamics. The company manages customer subscriptions and accepts the Microsoft Customer Agreement on behalf of clients.
- SparkcoreSpark operates the Spark Business Hub network through which iT360 receives referrals as an accredited IT partner. Spark account managers introduce iT360 to SMB customers needing managed IT and cyber security services. Beth Shean Trust and Wine Logistics were introduced to iT360 through their Spark Business Hub memberships.
- VeeamsupportingVeeam is a technology partner providing backup and data resilience solutions. Their logo appears in the partner section of iT360's website alongside other technology vendors.
- Aruba (HPE Aruba)supportingAruba, a Hewlett Packard Enterprise company, is a technology partner providing networking solutions. Their logo appears in the partner section of iT360's website.
- WatchGuardsupportingWatchGuard is a technology partner providing advanced endpoint protection and network security solutions. Their logo appears in the partner section of iT360's website.
- GooglesupportingGoogle is a technology partner whose workspace and cloud solutions are supported within iT360's managed services offerings. Their logo appears in the partner section.
- HuntresssupportingHuntress is a technology partner specializing in managed security solutions for managed service providers, providing managed detection and response capabilities.
- HPE (Hewlett Packard Enterprise)supportingHPE is a technology partner providing enterprise hardware and infrastructure solutions. Their logo appears in the partner section alongside Aruba.
- FortinetsupportingFortinet is a technology partner providing network security solutions including firewalls and unified threat management. Their logo appears in the partner section.
- HPsupportingHP is a technology partner providing hardware solutions including computers and printing solutions. Their logo appears in the partner section.
- n8nsupportingn8n is a technology partner providing workflow automation platform capabilities that iT360 uses for building automation solutions for clients.
- ApplesupportingApple is a technology partner whose devices and ecosystem are supported within iT360's managed services offerings.
- Claude (Anthropic)supportingClaude is referenced as a technology partner in the AI and automation context. iT360's AI services incorporate Claude AI models for various automation and intelligence tasks.
Scale indicators2 records
Recent moves6 records
Expansion highlights6 records
iT360 competitors and assessment
Company assessmentBroad incumbents
- One New Zealand (Vodafone NZ): Major NZ telco and digital services provider offering managed IT, cloud, and security to business customers as part of a broader connectivity and ICT portfolio.
- DXC Technology: Global IT services and managed services incumbent; provides overlapping managed IT, workplace, and security services at enterprise scale and is a relevant broader competitive benchmark for service portfolio breadth.
- Spark New Zealand: NZ's largest telco and operator of the Spark Business Hub that channels referrals to iT360. Offers managed IT, connectivity, and cloud as part of a broader telecom and digital services portfolio; functions as both a partner and a competitive incumbent.
Regional players
- Brennan IT: Australian managed IT services and cloud provider serving mid-market and enterprise across AU; a strong regional comp on service mix, scale, and recurring managed services model.
- CyberCX: Large Australia/NZ cyber security services provider; comparable on the cyber security managed services pillar iT360 sells, though CyberCX is cyber-pure and operates at significantly larger scale across ANZ.
Direct peers
- The Instillery: NZ-headquartered managed services and cloud transformation provider; comparable in delivering managed IT, cloud migration, and security services to NZ mid-market and enterprise clients.
- Computer Concepts Limited (CCL): NZ-based managed IT, cloud, and security services provider with a long history serving NZ businesses — directly comparable regional MSP peer.
- Insomnia: NZ-based managed IT and cloud services provider focused on SMB and mid-market, offering managed services, cloud, and security — the closest size and segment comp to iT360's SME focus.
- Aura Information Security: NZ-based specialist cyber security services provider offering managed security, penetration testing, and security consulting; comparable to iT360's cyber security pillar and serves the same NZ SMB/mid-market segment.
- Datacom: Largest NZ-headquartered managed IT services and cloud provider, serving enterprise and government with managed services, cyber security, and cloud migration — directly comparable in service portfolio to iT360 but at materially larger scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
iT360 social profiles
Digital presenceiT360 financial estimates
Financial estimateRevenue estimate
Valuation estimate
iT360 leadership team
Management profileNumber of profiles
Profiles1 record
iT360 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
iT360 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about iT360
What does iT360 do?
iT360 designs and delivers cloud-based managed IT services, cyber security, and AI/automation solutions for New Zealand SMEs. The offering covers 24/7 proactive monitoring, endpoint and network protection, cloud migration to Microsoft Azure, and AI-driven automation such as internal knowledge chatbots (Gandalf) and finance document processing. Services are delivered on monthly recurring subscriptions, per-seat Microsoft licensing, and project-based Statements of Work.
Is iT360 a public or private company?
iT360 is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was iT360 founded?
iT360 was founded in 1995. It employs 11 to 50 people.
Where is iT360 based?
iT360 is headquartered in Wairau Valley, New Zealand, in the Oceania region.
How does iT360 make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are AI & Automation Projects, cyber Security Services and microsoft Cloud Solutions.
Who are iT360's main competitors?
Broad incumbents on record are One New Zealand (Vodafone NZ), DXC Technology and Spark New Zealand. Regional players are Brennan IT and CyberCX. Direct peers are The Instillery, Computer Concepts Limited (CCL), Insomnia, Aura Information Security and Datacom.
Does iT360 have an API?
No public API is recorded for iT360.
What industry is iT360 in?
iT360's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of EDAEAHAJ, Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC). Its NAICS code is 541513 and its SIC code is 8744.