Access Carroll
Access Carroll is a 501(c)(3) nonprofit integrated healthcare center in Westminster, Maryland, providing co-located medical, dental, and behavioral health services on a sliding fee scale to uninsured and low-income residents of Carroll County.
- Company typePrivate
- Founded2004
- HeadquartersWestminster, United States
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Access Carroll does
Access Carroll, Inc. is a 501(c)(3) nonprofit integrated healthcare organization founded in 2004 and headquartered in a single facility at 10 Distillery Drive, Suite 200, Westminster, Maryland, serving uninsured and low-income residents of Carroll County. The organization operates an integrated care model that co-locates medical primary care, family dental services, and behavioral health (including outpatient detoxification and medication-assisted treatment) in one location, augmented by a co-located Genoa Healthcare onsite pharmacy and care coordination/case management. Services are delivered on a four-tier sliding fee scale tied to family size and income, with no patient cost for Maryland Medicaid-covered behavioral health and medical services; eligibility requires Carroll County residency, uninsured/underinsured status, and income verification.
The underlying technology stack is composed entirely of third-party healthcare IT systems rather than proprietary development: athenahealth for the patient portal, Genoa Healthcare for pharmacy operations, SurveyMonkey for patient satisfaction and safety surveys, PayPal for online donations, and LabCorp for laboratory services (walk-in phlebotomy discontinued August 1, 2025). The organization is accredited by The Joint Commission and designated as a Health Resources & Services Administration National Health Service Corps site. The clinical workforce runs on a hybrid staffing model: a small paid employee base (1-10) is supplemented by over 400 cumulative volunteers and substantial in-kind staff from Carroll Hospital (LifeBridge Health) and the Carroll County Health Department, with 22,546 student service hours recorded since 2016 across 15+ educational institutions.
Revenue is derived from four streams: sliding fee scale patient revenue, Maryland Medicaid reimbursements, philanthropic donations and grants (anchored by a $2.7 million annual 'Every Hand Counts' campaign and visionary partners CareFirst BlueCross BlueShield and Quality Health Foundation), and in-kind medical services. Go-to-market is community-led: patients are acquired primarily through referrals from 90+ community health providers, the Carroll County Health Department, Carroll Hospital, social service organizations, and word-of-mouth, rather than paid acquisition. In February 2025, the organization extended its footprint beyond ambulatory care by launching the Carroll Respite Center in partnership with LifeBridge Health and the Carroll County Commissioners, adding medical respite, sober respite, and food pharmacy services.
Access Carroll firmographics
Firmographics- Name
- Access Carroll
- Legal name
- Access Carroll, Inc.
- Website
- https://accesscarroll.org
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Access Carroll is a 501(c)(3) nonprofit integrated healthcare center in Westminster, Maryland, providing co-located medical, dental, and behavioral health services on a sliding fee scale to uninsured and low-income residents of Carroll County.
- Ownership category
- akta.pro rank
Access Carroll industry classification
Industry- Product category
- Community Health Services
- NAICS
- Ambulatory Health Care Services (621), Offices of Physicians (except Mental Health Specialists) (621111)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)
- akta.pro secondary industries
- Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Public/County Primary Care Clinics (HLAFAGAI)
Keywords
Where Access Carroll is headquartered
LocationHeadquarters
- HQ city
- Westminster
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Access Carroll business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- Sliding Fee Scale Patient Revenue: Access Carroll provides integrated healthcare services on a sliding fee scale based on annual income and family size. uninsured and low-income patients pay discounted rates determined by their financial situation.
- Maryland Medicaid Insurance: Access Carroll accepts Maryland Medicaid insurance, which provides reimbursement for covered medical, dental, and behavioral health services rendered to eligible patients.
- Philanthropic Donations and Grants: Access Carroll is a 501(c)(3) nonprofit organization that relies on donations from the community, annual fundraising campaigns (such as the 'Every Hand Counts' campaign), and grants from visionary partners like CareFirst BlueCross BlueShield and Quality Health Foundation to cover operational expenses.
- In-Kind Medical Services: Primary medical care is provided by volunteer physicians, nurses, and other experienced medical professionals. The organization also receives in-kind staff support from Carroll Hospital and Carroll County Health Department, reducing labor costs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Pay-as-you-go | Sliding Fee Scale - Four discount levels from full service fees |
| Subscription | Monthly | Maryland Medicaid Accepted |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
Access Carroll product offering
Product offeringCore offering
Access Carroll is a nonprofit community health center that delivers integrated medical, dental, and behavioral health services to low-income and uninsured residents of Carroll County, Maryland. Services are provided on a sliding fee scale and through Maryland Medicaid, combining primary care, family dental, mental health and addictions treatment, medication-assisted treatment, medication assistance, and care coordination under one roof. The organization also runs specialized programs such as medical and sober respite care and a food pharmacy through the Carroll Respite Center.
Product overview
Access Carroll is a nonprofit integrated healthcare organization offering a coordinated, comprehensive suite of medical, dental, and behavioral health services for low-income and uninsured residents of Carroll County, Maryland. The organization operates a hub-and-spoke model centered on integrated primary care, with co-located dental and behavioral health departments, plus specialized programs including medical and sober respite care through the Carroll Respite Center, medication-assisted treatment for substance use disorders, and sliding-fee-scale financial assistance. Core services are Medical Primary Health Care (family practice, internal medicine, pulmonology), Family Dental Care (emergency, restorative, preventive), and Behavioral Health Services (psychiatric, counseling, MAT). The organization supplements these with care coordination, specialty referrals, medication assistance, and community health programs including naloxone training and flu vaccination. A hybrid staffing model combines paid employees, volunteer professionals, and in-kind staff from Carroll Hospital and Carroll County Health Department.
Differentiator
Problem solved
Functional benefit
Products and services
- Medical Primary Health Care
- Family Dental Care Services
- Behavioral Health Services
- Detoxification and Medication-Assisted Treatment (MAT)
- Medical Respite
- Sober Respite
- Food Pharmacy
- Medication Assistance Program
- Care Coordination and Case Management
Quantifiable outcome
- Reduced heart failure readmissions by over 35% through the Carroll Heart Failure Clinic (led by Executive Director Melissa Zahn)
- +4 more outcomes
Companies that use Access Carroll
Customer profileNamed customers2 records
Segments1 record
Ideal customer profiles2 records
Access Carroll technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Access Carroll partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and minor.
- Carroll Hospital (LifeBridge Health)coreOne of three founding strategic health partners. Carroll Hospital provides in-kind staff to Access Carroll including the Care Coordinator Nurse Navigator position. Represents the organization on the Access Carroll Board of Directors. Strategic partner in the Carroll Respite Center initiative.
- Carroll County Health DepartmentcoreOne of three founding strategic health partners. Provides in-kind staff and expertise. Board representation from Deputy Health Officer Robert Wack, MD. Partner in the Carroll Respite Center initiative including the Bureau of Prevention, Wellness, and Recovery.
- The Partnership for a Healthier Carroll CountycoreOne of three founding strategic health partners. In 2004, Access Carroll was birthed through a community workgroup of The Partnership for a Healthier Carroll County, recognizing the profound need for access to high quality and efficient primary health care.
- Genoa HealthcarecoreOnsite pharmacy located within Access Carroll. Shares partnership space with Genoa Pharmacy employees. Genoa Healthcare pharmacy fills all medications (not just behavioral health), mails medications at no extra cost, organizes pills by date and time, and helps transfer prescriptions from other pharmacies.
- LifeBridge HealthcoreStrategic partner with Carroll Hospital and Carroll County Health Department in the Carroll Respite Center initiative. LifeBridge Health includes Sinai Hospital and Carroll Hospital. Supports respite needs of LifeBridge Health patients.
- Carroll County CommissionerscoreStrategic partner in the Carroll Respite Center initiative. In summer 2020, Access Carroll was asked by the Carroll County Commissioners to provide emergency medical respite services during the COVID-19 pandemic.
- Human Services Program of Carroll County, Inc.minorCommunity partner listed on Access Carroll's Links page. Thomas Welliver, Deputy Director, serves on the Access Carroll Board of Directors.
- Shepherd's StaffminorCommunity partner organization listed on Access Carroll's Links page providing resources to Carroll County residents
- Westminster Rescue MissionminorCommunity partner organization listed on Access Carroll's Links page. Access Carroll has conducted produce giveaways at the Westminster Rescue Mission on Saturdays.
- Carroll Hospital CentercoreListed as a community partner on Access Carroll's Links page. Melissa Zahn serves as Executive Director of Integrative Health Services at Carroll Hospital while also serving as Executive Director and CEO of Access Carroll.
- Educational Institutions (15+)minorPartnership with more than fifteen educational institutions allows students to make informed career decisions through real-world work experiences. Affiliated with over 30 academic institutions. Students provided 22,546 hours of service (recorded since 2016).
- Target Community and Educational ServicesminorCo-beneficiary of the Celtic Canter 5K race along with Access Carroll. Both organizations benefit from this annual St. Patrick's Day event.
- Community Health Providers and Service Organizations (90+)minorAccess Carroll has partnered with more than 90 community health providers and service organizations. Coordinated thousands of special care referrals and consultations.
Scale indicators13 records
Recent moves7 records
Expansion highlights5 records
Access Carroll competitors and assessment
Company assessmentDirect peers
- Chase Brexton Health Care: Maryland-based Federally Qualified Health Center (FQHC) providing integrated medical, dental, and behavioral health services on a sliding fee scale to underserved populations. Closest functional peer: same integrated care model, same Maryland operating environment, same target patient base (low-income/uninsured).
- Baltimore Medical System: Largest FQHC in Maryland, operating multiple sites in Baltimore City and County. Directly comparable: FQHC designation, integrated primary care/dental/behavioral health, sliding fee scale, Medicaid acceptance, and similar services for underserved populations.
- Total Health Care: Baltimore-based FQHC providing comprehensive primary care, dental, behavioral health, and substance use services to underserved populations. Highly comparable integrated care delivery model and patient mission alignment.
- Park West Health System: Baltimore-based FQHC providing primary care, prenatal care, dental, and behavioral health services to underserved West Baltimore residents. Comparable operating model, target population, and integrated service offering.
- Family Health Centers of Baltimore: Baltimore-based FQHC offering primary care, dental, behavioral health, and substance use treatment on a sliding fee scale. Direct peer in mission, services, and Maryland operating context.
- HealthCare for the Homeless: Maryland-based nonprofit providing medical, dental, behavioral health, and case management services to homeless individuals. Closest peer for Access Carroll's Carroll Respite Center (medical and sober respite) offerings and homeless population focus.
- CCI Health & Wellness Services: Maryland-based FQHC serving Montgomery and Prince George's Counties with integrated primary care, dental, behavioral health, and substance use services. Comparable FQHC model and underserved population focus in a neighboring Maryland market.
- Mary's Center: Washington DC-area nonprofit community health center providing integrated medical, dental, behavioral health, and social services to low-income and uninsured residents. Highly comparable integrated care model and sliding fee scale operations.
Regional players
- Choptank Community Health System: Maryland Eastern Shore FQHC providing integrated primary care, dental, and behavioral health services across rural counties. Comparable service model but operates in a different geography (rural Eastern Shore vs. Carroll County).
Others
- National Association of Community Health Centers: National advocacy and support organization for FQHCs and community health centers. Related as the industry association representing Access Carroll's peers and providing policy/regulatory context relevant to the FQHC operating model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Access Carroll social profiles
Digital presenceAccess Carroll compliance and trust
Trust signalCompliance1 record
Access Carroll financial estimates
Financial estimateRevenue estimate
Valuation estimate
Access Carroll leadership team
Management profileNumber of profiles
Profiles13 records
Access Carroll funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Access Carroll M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Access Carroll
What does Access Carroll do?
Access Carroll is a nonprofit community health center that delivers integrated medical, dental, and behavioral health services to low-income and uninsured residents of Carroll County, Maryland. Services are provided on a sliding fee scale and through Maryland Medicaid, combining primary care, family dental, mental health and addictions treatment, medication-assisted treatment, medication assistance, and care coordination under one roof. The organization also runs specialized programs such as medical and sober respite care and a food pharmacy through the Carroll Respite Center.
Is Access Carroll a public or private company?
Access Carroll is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Access Carroll founded?
Access Carroll was founded in 2004. It employs 1 to 10 people.
Where is Access Carroll based?
Access Carroll is headquartered in Westminster, United States, in the North America region.
How does Access Carroll make money?
Four revenue lines are on record. Sliding Fee Scale Patient Revenue is the primary driver. The others are maryland Medicaid Insurance, philanthropic Donations and Grants and in-Kind Medical Services.
Who are Access Carroll's main competitors?
Direct peers on record are Chase Brexton Health Care, Baltimore Medical System, Total Health Care, Park West Health System, Family Health Centers of Baltimore, HealthCare for the Homeless, CCI Health & Wellness Services and Mary's Center. Choptank Community Health System is listed as a regional player. National Association of Community Health Centers is listed as an others.
Does Access Carroll have an API?
No public API is recorded for Access Carroll.
What industry is Access Carroll in?
Access Carroll's product category is Community Health Services. Its primary akta.pro industry code is HLAFAGAN, Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics), with a secondary code of HLAFACAI, Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers. Its NAICS code is 621 and its SIC code is 8011.