Dynamic Business Development Center

What Dynamic Business Development Center does

Dynamic Business Development Center (operating as Dynamic BDC, LLC) is a privately held Wisconsin LLC headquartered at 435 South Main Street, Fond du Lac, WI, with a regional office at 348 E Maple Rd, Birmingham, MI, and at least one additional North American delivery location. Founded in 2008, the company employs 501-1,000 people and delivers a suite of virtual business development center (BDC) services exclusively to the U.S. automotive retail vertical, serving both original equipment manufacturer (OEM) partners and individual auto retailers.

Name

Dynamic Business Development Center

Legal name

Dynamic BDC, LLC

Website

https://dynamicbdc.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Dynamic BDC is a virtual business development center providing inbound, outbound, chat, and email engagement services to automotive dealerships across North America. The firm processes over 200,000 internet leads and 1 million outbound calls monthly for OEM partners and retailers.

Ownership category

akta.pro rank

Product category

Automotive Virtual BDC Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

B2B Appointment Setting & SDR/BDR Outsourcing (BPAAADAA)

akta.pro secondary industry

Appointment Setting & Sales Development (SDR/BDR) Services (BPAFAKAD)

Keywords

• Automotive BDC services
• Virtual call center
• Dealership lead management
• Automotive telemarketing
• Customer engagement services

Headquarters

HQ city

Farmington

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Automotive Virtual BDC Services: Managed services providing automotive dealerships with virtual business development center capabilities including internet lead handling, outbound calling campaigns, and chat reception. Services are tailored to dealer needs with monthly processing volumes for multiple OEM partners and retailers.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Dynamic Business Development Center operates a virtual BDC platform for automotive dealerships that handles internet leads, places outbound calls, and provides chat and email coverage to drive consumer appointments and sales. The service processes more than one million outbound calls, 200,000 chat engagements, and 200,000 internet leads each month across three North American delivery centers with bilingual French/Spanish support and 24/7/365 availability. Capabilities are sold as tailored engagements to OEM partners and individual retailers, with documented 2-3% lift in close rates for OEM clients.

Product overview

Dynamic BDC is a virtual business development center offering a unified suite of automotive dealership services built around lead handling and customer engagement. The core offering is the Automotive Virtual BDC (Virtual Internet Solution), which provides comprehensive inbound, outbound, chat, and email capabilities to help dealerships professionally manage consumer interactions. This core service is supplemented by three specialized modules: Real-Time Internet Follow-Up (immediate response to internet leads with 15-minute outbound calls), Data Mining Campaigns (targeted outbound sales and service marketing), and Chat Reception (24/7 virtual receptionist support). All services leverage Dynamic's three North American locations, dynamic scripting, and TCPA-compliant processes.

Differentiator

Problem solved

Functional benefit

Products and services

• Automotive Virtual BDC Core virtual business development center service for auto dealerships that handles consumer engagements, internet leads, and drives sales and service traffic through integrated inbound, outbound, chat, and email capabilities delivered by certified appointment specialists across three North American locations.
• Real-Time Internet Follow-Up Service that receives internet leads with phone numbers and places outbound calls within 15 minutes of lead receipt, with multiple attempts over a 72-hour period to reach consumers and generate appointments or hot leads for retailers.
• Data Mining Campaigns Outbound sales and service marketing campaigns executed by certified appointment specialists covering in-equity campaigns, private offers, lease renewal, special finance campaigns, appointment scheduling calls, service clinics, service specials, and lost service customer / first service appointment outreach.
• Chat Reception Virtual receptionist service available 24/7/365 that handles more than 200,000 chat engagements per month on behalf of dealerships, capturing customer contact and vehicle information, identifying the vehicle of interest or service issue, and scheduling sales or service appointments through the dealer's scheduling tools.

Quantifiable outcome

• 2-3% lift in overall close rate for OEM partners when leads are treated by Dynamic
• +2 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• DealerSocket (Cox Automotive): DealerSocket, now part of Cox Automotive, is a dominant CRM and dealer technology platform that includes BDC-style customer engagement, lead routing, and communication workflows as part of its broader product suite. It competes with Dynamic BDC at the engagement layer but also bundles many other dealership modules, making it a broader incumbent in auto dealer tech.
• VinSolutions (Cox Automotive): VinSolutions is a Cox Automotive CRM widely used by dealerships to manage internet leads, phone-up handling, and appointment workflows. It overlaps with Dynamic BDC's internet lead follow-up and BDC operations but is sold primarily as a software platform rather than a managed service.
• LivePerson: LivePerson is an enterprise messaging and conversational AI platform used across industries including automotive for live chat, messaging, and contact center automation. It competes with Dynamic BDC at the chat and AI-augmented messaging layer while also serving many non-auto verticals.

Emerging players

• Podium: Podium is a customer messaging and reviews platform heavily used by automotive dealerships for lead conversion, web chat, and follow-up; it competes in the same inbound engagement layer as Dynamic BDC's chat reception and email capabilities. Its product-led, self-serve model makes it more of an emerging/self-serve competitor to Dynamic's managed offering.
• Conversica: Conversica provides AI-driven sales conversation assistants used by dealerships to automatically engage internet leads and follow up - directly competing for the same lead-response workflow that Dynamic BDC handles with human specialists. It represents the technology-driven alternative to outsourced human BDCs.
• CallRevu: CallRevu provides automotive-specific call tracking, scoring, and BDC analytics that improve dealership phone handling - adjacent to Dynamic BDC's outbound calling and TCPA-compliant engagement operations. CallRevu is a tool layer; Dynamic BDC is the outsourced execution layer that uses such data.

Direct peers

• ActivEngage: ActivEngage provides chat engagement and digital concierge services to automotive dealerships, directly overlapping with Dynamic BDC's chat reception, lead qualification, and 24/7 virtual receptionist capabilities. Both serve OEM partners and dealer groups with similar digital-to-physical appointment-setting workflows.
• BDC ServicePro: BDC ServicePro is a managed virtual BDC provider serving auto dealers with inbound/outbound calling, appointment setting, and CRM/BDC integration. It competes head-to-head with Dynamic BDC for the same dealer and OEM clients on virtually identical service bundles.
• BZ Results: BZ Results (formerly BZ Automotive) provides managed BDC and marketing services for auto dealerships - internet lead handling, outbound sales/service campaigns, and chat - serving the same vertical customer base and value proposition as Dynamic BDC.
• DealerTeam.com: DealerTeam.com offers outsourced BDC and customer-engagement services for auto dealers, including internet lead response, appointment setting, and outbound sales campaigns. It is a like-for-like virtual BDC competitor to Dynamic BDC, serving similar-sized dealer groups and OEM partners.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/dynamic-bdc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dynamic Business Development Center