People Driven Software & Services

What People Driven Software & Services does

People Driven Software & Services (PDSS b.v.) is a Belgian private limited company headquartered in Sint-Katelijne-Waver (province of Antwerp) with a secondary office in Oudenburg (West Flanders). Founded in its current form in 2022 through the merger of co-founders Thomas's and Lukas's prior IT practices (PDSS and LC Solutions, which had collaborated since 2016), the company operates as a managed IT services provider for small and medium enterprises across Belgium. It serves more than 400 SMEs through a direct, relationship-led sales motion reachable by phone, email, and WhatsApp.

PDSS delivers a bundled portfolio of IT services: VoIP business telephony via 3CX, managed network infrastructure using Unifi and Sophos firewalls, Microsoft 365 and SharePoint deployment, workplace hardware management, web hosting, custom website and webshop development, a proprietary digital-signage sub-brand (PDSS Screens), and an OnlineFact-based POS and inventory system with WooCommerce and Shopify integrations. Underlying architecture is mostly best-of-breed third-party tooling — 3CX, Unifi/Ubiquiti, Sophos, OnlineFact, Microsoft 365 — augmented by PDSS's own narrowcasting CMS and a custom KPI dashboard for the POS product. An AI Implementation service line wraps phishing simulation training and the integration of third-party LLMs (Copilot, ChatGPT) into customer workflows.

The business model blends recurring managed-service subscriptions (shared VoIP exchange at €20/user/month, dedicated managed exchanges, web hosting), hardware sales and rentals sourced through distributor partnerships including Lenovo, and project-based professional services for web development billed at fixed quotes or hourly rates. The company operates with 6 employees and a network of 10-15 freelancers, with no external investors or funding disclosed.

Name

People Driven Software & Services

Legal name

PDSS b.v.

Website

https://pdss.eu

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

People Driven Software & Services (PDSS b.v.) is a Belgian IT managed-services provider serving more than 400 small and medium enterprises with bundled VoIP, networking, Microsoft 365, web, POS, and digital-signage solutions delivered through a small core team and freelancer network.

Ownership category

akta.pro rank

Headquarters

HQ city

Sint-katelijne-waver

HQ country

Belgium

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Supply Chain, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: PDSS provides ongoing managed services covering workplace management, network infrastructure, VoIP telephony, and more. Services are delivered on a recurring subscription basis, with monthly contributions for ongoing support.
2. VoIP Telephony Subscriptions: Shared telephone exchange at €20 per user per month including all call costs and basic features. Dedicated managed exchanges available for larger companies. Managed product with maintenance and monitoring included.
3. Hardware Sales and Rental: Hardware sales and rental (e.g., POS systems available for purchase or rent). Hardware includes tablets, call center kits, computers, networking equipment. Delivered via strong distributor network relationships.
4. Web Design and Development: Custom website and webshop design and development. Pricing based on fixed quotes or hourly rates. Projects include design phase followed by construction. Additional work invoiced separately.
5. Web Hosting: Web hosting services ranging from basic shared hosting to advanced dedicated servers, tailored to customer requirements. Included as part of broader managed service relationships.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

PDSS is a Belgian IT managed services provider delivering a bundled portfolio of technology solutions to SMEs, including VoIP business telephony (via 3CX), network infrastructure with managed firewalls (Unifi/Sophos), workplace hardware management, Microsoft 365 deployment, web hosting, custom website and webshop development, digital signage (PDSS Screens), POS and inventory management (OnlineFact), hardware supply, and AI implementation services. The company delivers these as customized, integrated solutions under ongoing managed-service relationships rather than standalone product sales.

Product overview

PDSS is an IT solutions provider offering a comprehensive portfolio of managed services for SMEs. The offering consists of multiple interconnected core services: VoIP telephony through 3CX integration, Workplace Management for hardware procurement and configuration, Webhosting for web infrastructure, Websites & Webshops for custom digital presence, Development for bespoke software, Network Infrastructure with Unifi/Sophos firewall solutions, Mail/Office/Backup centered on Microsoft 365, Narrowcasting (PDSS Screens) for digital signage, POS/Inventory Management via OnlineFact with e-commerce integrations (WooCommerce, Shopify, 3CX), Hardware supply, and AI Implementation services. The portfolio is designed so that services complement each other—for example, the POS system integrates with the VoIP telephony, websites connect with inventory management, and network infrastructure supports all other services with security monitoring.

Differentiator

Problem solved

Functional benefit

Brands

• PDSS Screens: Digital signage solution offered by PDSS for customer information, promotions, and menu displays with a convenient content management portal.
• OnlineFact

Products and services

• VoIP Telephony Digital business telephony solution using internet connectivity, delivered through 3CX with queues, selection menus, call forwarding, voicemail-to-email, and mobile/desk phone access for SMEs.
• Workplace Management Managed hardware service including procurement, configuration, security installation, and ongoing support for laptops and workstations for SMEs.
• Web Hosting Web hosting services ranging from basic shared hosting to advanced dedicated servers, providing fast, secure infrastructure for websites, applications, and webshops.
• Websites & Webshops Custom website and webshop design and development services tailored to business needs, including invoicing, CRM, and mailing list integrations with search and filter features for webshops.
• Custom Software Development Bespoke software development services creating tailored applications and systems to meet specific enterprise requirements for SMEs.
• Network Infrastructure Wired and wireless network infrastructure solutions including Unifi and Sophos firewall deployment, security updates, ongoing support, and installation services.
• Mail, Office and Backup Microsoft 365 environment configuration for email and office software, SharePoint setup for shared cloud files, and backup services with restoration capabilities.
• PDSS Screens (Digital Signage) Proprietary digital signage solution allowing businesses to manage and display content on screens via a content portal, with scheduling, automatic on/off control, and POS integration for promotions.
• POS System & Inventory Management (OnlineFact) OnlineFact POS with full inventory management available for purchase or rental, integrating with WooCommerce, Shopify, and 3CX, with a custom KPI dashboard built by PDSS.
• Hardware Procurement and Supply Hardware procurement and supply offering tailored packages including tablets, call center kits, and computers from reputable brands, with installation and maintenance.
• AI Implementation Services AI implementation services including AI-powered phishing simulation tests for employee training, integration of tools like Copilot and ChatGPT, and managed AI services.
• UniFi Building-to-Building Bridge Wireless point-to-point connectivity solution using 60 GHz band with 5 GHz backup, providing stable connections up to 1.7 Gbps over distances up to 500 meters without excavation.

Quantifiable outcome

• More than 400 SMEs trust PDSS with their IT needs, indicating strong market penetration in the Belgian SME segment.

Named customers9 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core.

• SophoscoreTechnology or IntegrationPDSS offers advanced firewall solutions from Sophos that protect and monitor customer networks. PDSS provides full management and monitoring including security updates, maintenance, and proactive threat response as part of its managed network infrastructure services.
• Unifi (Ubiquiti)coreTechnology or IntegrationPDSS deploys Unifi networking equipment and firewalls, including the UniFi Building-to-Building Bridge for wireless point-to-point connectivity between buildings. Full compatibility with the UniFi ecosystem for centralized management.
• OnlineFactcoreTechnology or IntegrationPDSS recommends and integrates OnlineFact POS and inventory management software for retail customers. PDSS built a custom KPI dashboard for OnlineFact and offers the POS system for purchase or rent. The POS integrates with 3CX and WooCommerce/Shopify.
• 3CXcoreTechnology or IntegrationPDSS uses 3CX as the VoIP telephony platform for its business telephony solutions. The system supports queues, selection menus, call forwarding, voicemail-to-email, and mobile app calling. Integrates with OnlineFact POS to display customer records on incoming calls.
• Microsoft 365 / M365coreTechnology or IntegrationPDSS implements Microsoft 365 environments for customers, configuring SharePoint for cloud file storage and backup solutions. Email and office software configuration within M365 environments is a core service offering.
• MicrosoftcoreTechnology or IntegrationPDSS is shown as a Microsoft partner in the logo section of its website, indicating a partnership for Microsoft products and solutions including M365 and related technologies.

Scale indicators1 record

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• RealDolmen: Belgian IT services company (now part of Cegeka) historically focused on infrastructure, managed services, and application development for Belgian enterprises and SMEs. Comparable in Belgian market focus and managed-IT service portfolio.
• Cegeka: Large Belgian-headquartered IT services group offering managed services, cloud, application development, and workplace management across Benelux and Europe. Overlaps directly with PDSS's managed-IT, network, and development services but at much greater scale and breadth.
• Computacenter: European-headquartered IT infrastructure and managed-services provider serving enterprise and mid-market customers. Comparable on managed workplace, networking, and Microsoft-centric service delivery, though at significantly larger scale.
• Softcat: UK-listed IT infrastructure and managed-services provider to SMEs and mid-market. Comparable in customer profile and managed workplace, networking, and cloud productivity offerings, though operating primarily in the UK.
• Econocom: European digital services and financing company offering managed workplace, network, and IT infrastructure services to mid-market and enterprise. Overlaps with PDSS on managed IT, VoIP-adjacent services, hardware, and subscription-based delivery.
• Bechtle: Germany-headquartered European IT services and hardware reseller with a strong managed-services and workplace portfolio. Overlaps with PDSS in SME/mid-market IT, hardware procurement, and managed infrastructure.
• Insight Enterprises: Global IT solutions and managed-services provider offering hardware procurement, managed workplace, cloud, and networking. Comparable to PDSS across its hardware resale plus managed-services combination.

Direct peers

• Xylos: Belgian workplace IT and managed-services provider focused on SMEs and mid-market. Highly comparable to PDSS in customer profile (Benelux SMEs), service mix (Microsoft 365, networking, workplace management, managed services), and 'one-stop shop' positioning.
• PQR: Dutch-headquartered MSP with Benelux presence delivering managed workplace, networking, cloud, and end-user IT services. Comparable in target customer (SME/enterprise), managed-services business model, and technology stack aligned to Microsoft and major infrastructure vendors.

Regional players

• ALSO Group: European IT distribution and services group providing cloud, managed, and workplace services across multiple European countries. Comparable on the hardware distribution plus managed-services mix, though operating at much larger scale and a different geography mix than PDSS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/pdss.eu
• LinkedInlinkedin.com/company/pdss-eu

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about People Driven Software & Services