KODA

What KODA does

KODA sp. z o.o. is a privately held Polish AI-automation software company headquartered in Wrocław, founded in 2017 and operating as part of the Hexe Capital Group. The company provides an omnichannel automation platform — branded KODA Intelligence — that delivers AI-powered chat automation, voice automation (voicebots with inbound and outbound calling), ticket automation, and human-agent live chat to enterprise customers. The platform orchestrates multiple third-party large language models (OpenAI's GPT, Anthropic's Claude, and Google's Gemini) through a unified interface with a no-code/low-code builder, NLU-based intent recognition, a knowledge base, analytics, SSO, and integrations with systems such as Zendesk and customer databases. A recently launched AI Model Navigator allows customers to select and optimize the underlying model per use case.

The company sells to mid-to-large enterprises across retail (Biedronka, Żabka's 8,000+ franchise network), e-commerce (Gamivo), telecommunications (NEXERA), aviation (Wrocław Airport), and public administration (EU co-funded Virtual Citizen Assistant project). Disclosed outcomes include 50% of customer questions automated at a major retail chain, 60% reduction in human-intervention calls at an e-commerce customer, and 1 million messages processed in year one for a telecom deployment. The company employs 11–50 people, operates with EN/PL/FR site versions, and has accumulated 150+ enterprise implementations since founding.

Revenue is generated via quote-based SaaS subscriptions with custom enterprise implementations; pricing is not publicly disclosed and no funding rounds are on record. The company pursues a sales-led enterprise go-to-market with demo and meeting CTAs, supported by case-study-driven content marketing, PR in Polish business outlets (Forbes, Rzeczpospolita, Puls Biznesu), and a Clutch profile. Recent strategic emphasis is on multi-LLM orchestration, public-sector AI deployments, and product extensions such as Adaptive Chats and Phone Campaigns.

Name

KODA

Legal name

KODA sp. z o.o.

Website

https://koda.ai

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

KODA is a Wrocław-based AI automation software company providing omnichannel chatbots, voicebots, ticket automation, and live chat for enterprises. Its KODA Intelligence platform orchestrates OpenAI, Anthropic, and Google LLMs for customers in retail, telecom, e-commerce, aviation, and public administration.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

Keywords

• Conversational AI platform
• Customer service automation
• AI chatbot software
• Voicebot solutions
• Enterprise ticket automation

Headquarters

HQ city

Wroclaw

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription: AI-powered automation platform delivered as a subscription service with enterprise implementations, featuring chat automation, voice automation, ticket automation, and live chat capabilities.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

KODA provides an AI-powered omnichannel automation platform for enterprises, combining chatbots, voicebots, ticket automation, and live chat in a single solution. The platform is powered by KODA Intelligence, which integrates multiple large language models (OpenAI GPT, Anthropic Claude, Google Gemini) and includes no-code/low-code tooling for building and deploying conversational AI workflows across customer service, sales, and internal operations.

Product overview

KODA is an AI-powered omnichannel platform offering a suite of automation products: Chat Automation (AI chatbots), Voice Automation (voicebots), Ticket Automation (AI-powered ticket management), and KODA Live Chat (human agent takeover). The platform is powered by KODA Intelligence, which integrates multiple large language models (OpenAI GPT, Anthropic Claude, Google Gemini). Sub-products include Adaptive Chats for intelligent conversation flows and Phone Campaigns for outbound calling. The platform features no-code/low-code integrations, analytics, knowledge base, and supports customer service, sales automation, and internal workflow automation.

Differentiator

Problem solved

Functional benefit

Brands

• KODA Intelligence: AI platform providing access to large language models including OpenAI's GPT, Anthropic's Claude, and Google's Gemini.
• AI Model Navigator
• KODA Live chat

Products and services

• Chat Automation

Quantifiable outcome

• 50% of customer questions handled automatically for major retail chains
• +5 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability9 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core.

• OpenAIcoreTechnology or IntegrationLLM provider integration - KODA Intelligence platform integrates OpenAI's GPT models as part of its multi-LLM offering for AI automation.
• AnthropiccoreTechnology or IntegrationLLM provider integration - KODA Intelligence platform integrates Anthropic's Claude models as part of its multi-LLM offering for AI automation.
• GooglecoreTechnology or IntegrationLLM provider integration - KODA Intelligence platform integrates Google's Gemini models as part of its multi-LLM offering for AI automation.

Scale indicators10 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Kore.ai: Enterprise conversational AI and agent platform for customer service, HR, and IT automation. Overlaps heavily with KODA on multi-LLM orchestration, voicebots, and enterprise integrations.
• Cognigy: Enterprise conversational AI platform offering chatbots, voicebots, and agent automation. Closely comparable to KODA on product scope (chat + voice + agent assist) and enterprise GTM, and frequently competes for the same European enterprise deals.
• Inbenta: Conversational AI and ticket automation platform for enterprise customer support. Directly comparable on chatbot + ticket automation use cases and on enterprise reference customers.
• Tidio: Customer service chatbot and live chat platform for SMB and mid-market, with AI/LLM capabilities. Comparable to KODA on chat + live chat, though Tidio skews more product-led and lower in the market.
• Yellow.ai: Omnichannel conversational AI platform with chat and voice automation aimed at enterprise customer service and internal workflows — directly comparable to KODA's suite, with stronger APAC presence and more venture funding.
• Ada: AI-powered customer service automation platform focused on deflecting support volume — comparable to KODA's chat and ticket automation use cases with similar enterprise sales motion.

Broad incumbents

• Genesys: Global cloud contact-center and customer experience platform with native chatbots, voicebots, and AI orchestration. Competes with KODA for large enterprise CX automation budgets, but from a much broader CCaaS suite.
• Zendesk: Customer service and ticketing suite with AI agents and marketplace integrations. Overlaps with KODA on ticket automation and live chat (and is already an integration partner via the Gamivo case study), but Zendesk is a far broader platform play.
• LivePerson: Established enterprise conversational AI and messaging platform. Offers overlapping chat and voice capabilities to large enterprises, but as part of a much broader customer experience portfolio.
• Intercom: Customer messaging platform with Fin AI agent and chatbot/voice capabilities. Competes with KODA on AI-driven customer service automation, but operates a much larger product suite and has substantially more capital and scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/kodaai
• Xx.com/kodabots

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KODA