De ZorgCentrale

What De ZorgCentrale does

De ZorgCentrale is a Netherlands-based provider of personal alarm and emergency response services, operating a 24/7 monitoring call center (zorgcentrale) serving vulnerable individuals who require rapid healthcare assessment and response. The company distributed personal alarm devices to clients and coordinated emergency response workflows, acting as the single point of contact between the end user and the appropriate care provider. Its core technology stack centered on alarm hardware in client homes paired with a centralized operator-led dispatch function; no AI, proprietary analytics platform, or differentiated technology layer is described in the source material. Geographically, the company operated from its Schiedam headquarters and, together with sister organization Stichting ATA in Amsterdam (also under parent Incluzio), provided service across multiple Dutch municipalities including Amsterdam, Diemen, Weesp, Badhoevedorp, Ouderkerk aan de Amstel, and Duivendrecht, with mutual backup arrangements guaranteeing call continuity.

The business model was B2C/consumer-direct, delivering alarm hardware and ongoing monitoring to elderly and at-risk individuals on subscription; the company's website states pricing is not publicly disclosed and that the service has now ceased as of 31-03-2026. Revenue mechanics therefore relied on recurring per-client monitoring fees against relatively fixed operator-headcount costs. As part of Incluzio, De ZorgCentrale was embedded in a larger Dutch healthcare services group rather than operating as an independent scale-up; it carried no disclosed funding rounds, no M&A activity, and no patent portfolio. Its customer base consisted of individual end users rather than enterprise contracts, with no named institutional logos or channel partners beyond infrastructure vendors.

The company executed a complete service wind-down on 31-03-2026, partitioning clients by geography: Altide assumed the Amsterdam-area book while Reliante Care assumed all other regions. Tunstall was designated as the equipment return address for clients disposing of alarm hardware. There is no indication in the provided material that De ZorgCentrale BV retains any continuing operations, residual revenue, or successor entity beyond transition obligations to its two acquirers and the Incluzio parent structure.

Name

De ZorgCentrale

Legal name

De ZorgCentrale

Website

https://dezorgcentrale.nl

Company type

Private

Founded year

2011

Operating status

Closed

Headcount range

101–250 employees

Short description

De ZorgCentrale was a Netherlands-based personal alarm and 24/7 emergency response provider serving elderly and at-risk clients across Dutch municipalities, operating call centers in Schiedam and Amsterdam under the Incluzio group before ceasing operations on 31-03-2026.

Ownership category

akta.pro rank

Product category

Personal Emergency Response Services

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)

akta.pro secondary industries

Personal Emergency Response (PERS) & Medical Alert Monitoring (HSAHAAAL), Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE), Medical Alert / PERS Monitoring (Emergency Response) (BPAKAFAD), Emergency Response Systems (PERS) Setup & Home Alerting Solutions (HSABAJAL), Fall Detection & Automatic Alert Monitoring Services (HSAHAHAC)

Keywords

• Personal alarm services
• Emergency response monitoring
• Healthcare call center
• Remote patient monitoring
• Elderly care services

Headquarters

HQ city

Schiedam

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Distribution channels1 record

Marketing channels2 records

Core offering

De ZorgCentrale provided 24/7 personal alarm and emergency response services for vulnerable individuals requiring continuous safety monitoring, including elderly and at-risk clients. The company operated a healthcare call center that rapidly assessed whether and what care was needed in emergencies, coordinating responses across multiple Dutch regions. The company ceased operations on 31 March 2026, with client services transferred to Altide for the Amsterdam region and Reliante Care for all other regions.

Product overview

De ZorgCentrale is a healthcare alarm service provider offering personal alarm and emergency response services for clients requiring care assistance. The company operates as a single, unified service focused on 24/7 monitoring and coordinating emergency responses. As of March 31, 2026, the company has ceased operations, with service responsibilities transferred to Altide (for Amsterdam region) and Reliante Care (for other regions).

Differentiator

Problem solved

Functional benefit

Products and services

• De ZorgCentrale Alarmdiensten 24/7 personal alarm and emergency response monitoring service for vulnerable individuals, including elderly and at-risk clients requiring continuous safety monitoring and rapid healthcare triage. Operations ceased on 31 March 2026 with services transferred to Altide and Reliante Care.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• Stichting ATAcoreStrategic or Co-development PartnerStichting ATA in Amsterdam is the sister organization of De ZorgCentrale BV. Both organizations operate as zorgcentrales (healthcare call centers) providing personal well-being monitoring. They work together to ensure service continuity: in nighttime hours and in case of evacuation or other unforeseen circumstances at Stichting ATA, the alarm calls are answered by De ZorgCentrale BV's operators, and vice versa.
• AltideminorOthersAltide has taken over the healthcare alarm services for clients in Amsterdam, Diemen, Weesp, Badhoevedorp, Ouderkerk aan de Amstel, and Duivendrecht regions following De ZorgCentrale's service cessation on 31-03-2026.
• Reliante CareminorOthersReliante Care has taken over the healthcare alarm services for clients in all regions other than Amsterdam and surrounding areas following De ZorgCentrale's service cessation on 31-03-2026.
• TunstallminorOthersTunstall serves as the designated return address for alarm devices. Clients are instructed to send their alarm devices to Tunstall at Oslo 28, 2993 LD Barendrecht, Netherlands.

Recent moves5 records

Direct peers

• Medical Guardian: US PERS and medical alert provider offering monitored personal emergency response systems with 24/7 call-center monitoring for vulnerable individuals; closely mirrors De ZorgCentrale's core offering.
• LifeStation: US-based PERS / medical alert monitoring company offering 24/7 emergency monitoring and dispatch for elderly and at-risk clients — directly comparable service model to De ZorgCentrale's alarmdiensten.
• Stichting ATA: Identical Dutch healthcare call center (zorgcentrale) under Incluzio providing 24/7 personal alarm monitoring; ran a mutual redundancy arrangement with De ZorgCentrale, taking over its call load during night-time and emergency scenarios — the closest operational twin.
• MobileHelp: US PERS provider offering monitored personal emergency response devices with around-the-clock response center monitoring — comparable personal-alarm + monitoring value proposition to De ZorgCentrale Alarmdiensten.
• Altide: Dutch healthcare and alarm-services provider that took over De ZorgCentrale's clients in Amsterdam, Diemen, Weesp, Badhoevedorp, Ouderkerk aan de Amstel and Duivendrecht after the March 2026 service cessation — directly comparable regional PERS/medical-alert operator.
• Bay Alarm Medical: US-based medical alert and PERS monitoring company with 24/7 emergency response center — directly comparable in target customer (elderly/at-risk) and core service (alarm call-center monitoring and dispatch).
• Reliante Care: Dutch care-services organization that absorbed De ZorgCentrale's clients in all regions outside the Amsterdam area after the March 2026 service cessation — directly comparable provider of personal alarm response and care-monitoring in the Netherlands.
• Tunstall: Established UK-headquartered telecare/PERS equipment and monitoring provider with a strong presence in the Netherlands (and the named return address for De ZorgCentrale's alarm devices); competes in the same personal alarm device + monitoring category.

Broad incumbents

• Philips Lifeline: Historically Philips-owned and now operated as a standalone PERS business by Connect America/Medical Alert brand; large established medical alert brand targeting the same elderly fall-and-emergency use case as De ZorgCentrale.
• ADT Health (ADT Inc.): Large US-based security and monitoring incumbent that, alongside its core intrusion alarm business, offers medical alert / PERS monitoring — overlapping capability but as part of a much broader security and monitoring portfolio.

Market position

Strengths1 record

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/DeZorgCentrale
• Facebookfacebook.com/DeZorgCentraleNL
• LinkedInlinkedin.com/company/de-zorgcentrale-nl

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about De ZorgCentrale