Tact
TACT is a Tokyo-based AI voicebot and BPO provider serving Japanese municipalities and enterprises. Its AI Concierge platform automates inbound and outbound phone workflows, with a next-gen AI Collabo Contact Center BPO service operating across four Japanese cities.
- Company typePrivate
- Founded2010
- HeadquartersHigashi-shinagawa, Japan
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Tact does
TACT Inc. (株式会社TACT) is a Tokyo-headquartered BPO and AI-solutions company founded on December 10, 2010, and operating as a wholly-owned subsidiary of U-NEXT HOLDINGS within the USEN-NEXT GROUP. The company began as a BPO and call-center operator and has, since 2016, built a proprietary AI voicebot platform branded AI Concierge® that converts customer speech to text, interprets intent, and responds via text-to-speech synthesis to automate both inbound and outbound telephone workflows. Specialized variants include AI Concierge for LGWAN (connecting into the Japanese local-government administrative network) and AI Concierge for Chatbot (text-based conversational AI), supplemented by an SMS sending service (SMS Okuru-kun), a government counter reservation service (FrontDesk), and RPA consulting built around BizRobo!.
Since June 2025, TACT has bundled its voicebot with the 'Buddy' generative AI from intra-group partner USEN WORK WELL to launch AI Collabo Contact Center®, a next-generation BPO service that combines automated inbound/outbound calling, generative-AI-assisted operator support, post-call summarization, and HR-training automation across four domestic delivery sites (Tokyo, Okinawa, Fukuoka City, and Kitakyushu City, opened April 2026). Its customer base spans Japanese local and central government (multiple cities via LGWAN, the National Tax Agency, JAXA) and enterprises across retail, finance, leasing, gas/utility, automotive, and healthcare (Nissen, CCC/T-Card, Ricoh Leasing, Coop Kobe, Meiji Sangyo, IDOM, Oriental Clinic). The company is ISO/IEC 27001, 27017, and 27018 certified, holds the Japanese Privacy Mark, and earns revenue through monthly subscriptions on AI Concierge (bundled with ongoing tuning and reporting) plus managed-services and staffing fees from call-center outsourcing operations.
Tact firmographics
Firmographics- Name
- Tact
- Legal name
- 株式会社TACT
- Website
- https://tactinc.jp
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- TACT is a Tokyo-based AI voicebot and BPO provider serving Japanese municipalities and enterprises. Its AI Concierge platform automates inbound and outbound phone workflows, with a next-gen AI Collabo Contact Center BPO service operating across four Japanese cities.
- Ownership category
- akta.pro rank
Where Tact is headquartered
LocationHeadquarters
- HQ city
- Higashi-shinagawa
- HQ country
- Japan
- HQ region
- Asia
Offices4 records
Markets served
Tact business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- AI Concierge Business (AIコンシェルジュ事業): Revenue from AI-powered telephone automated response system (voicebot). Includes service provision, implementation planning, design, operations, and support. Also encompasses chatbot services and SMS sending service (SMS送るくん).
- RPA Consulting Business (RPAコンサルティング事業): Revenue from RPA license provision (Bizrobo!), consulting for RPA adoption including planning, design, operations, support, and robot development/contract work.
- Call Center Outsourcing Business (コールセンター受託運営事業): Revenue from managed call center operations including planning, design, operations, and support for call center, non-voice channel, and back-office operations.
- Staffing / Dispatch Business (派遣事業): Human staffing and dispatch services for call center operations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | AI Concierge voicebot service with monthly fee covering reporting, analysis, and ongoing tuning/support |
| Subscription | Monthly | 督促コンシェルジュ (Collection Concierge) package for debt collection/dunning calls |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels7 records
Tact product offering
Product offeringCore offering
Tact develops and sells AI Concierge, a voicebot platform that automates inbound and outbound telephone operations by converting speech to text, interpreting intent with NLP, and responding via text-to-speech synthesis. The company complements this software with RPA consulting (Bizrobo!), managed call center BPO outsourcing, an SMS delivery service, and a cloud-based counter reservation system called FrontDesk, targeting Japanese enterprises and local governments.
Product overview
Tact operates as a BPO and AI solution provider, offering a portfolio of interconnected products centered on the AI Concierge® voicebot platform. The core AI Concierge® product handles telephone automation (both inbound and outbound) using speech recognition, NLP, and text-to-speech synthesis. Specialized variants include AI Concierge® for LGWAN (for Japanese local government deployments via the administrative network) and AI Concierge® for Chatbot (text-based conversational AI). These core solutions are augmented by SMS送るくん (SMS messaging), FrontDesk (government counter reservation management), and integrated into the AIコラボ Contact Center® BPO service. Tact also provides RPA consulting and full managed call center outsourcing operations. The product ecosystem works as a unified platform: AI Concierge® provides the AI dialogue engine, while FrontDesk, SMS, and AIコラボ Contact Center® add channel expansion, messaging, and fully-managed operations layers. RPA consulting and call center outsourcing complement the AI-first automation with human-agent operations.
Differentiator
Problem solved
Functional benefit
Brands
- AIコンシェルジュ: AI-powered telephone auto-attendant system using voice recognition, dialogue engines, and speech synthesis for automating inbound and outbound call operations.
- SMS送るくん
- FrontDesk
- AIコラボクレジットセンター
- RPA FUKUOKA LAB.
Products and services
- AI Concierge (AIコンシェルジュ)
- AI Concierge for LGWAN
Quantifiable outcome
- Average 30%+ cost reduction vs traditional call center operations
- +8 more outcomes
Companies that use Tact
Customer profileNamed customers19 records
Segments3 records
Ideal customer profiles3 records
Tact technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability8 records
Feature10 records
Tact partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- USEN WORK WELLcoreUSEN WORK WELL provides the generative AI 'Buddy' which is integrated into the AI Collabo Contact Center service. Buddy serves as an AI assistant supporting call center operators with knowledge base creation, FAQ search, and call summarization. TACT leverages Buddy as a core component of its next-gen BPO offering.
Scale indicators8 records
Recent moves8 records
Expansion highlights6 records
Tact competitors and assessment
Company assessmentDirect peers
- AI Shift: Japanese conversational AI subsidiary focused on chatbots and voice AI for enterprise customer service. Competes directly with Tact's AI Concierge and AI Concierge for Chatbot offerings.
- IVRy (アイブリー): Japanese AI voicebot company offering automated phone reception and outbound calling for SMBs and enterprises. Most direct Japanese competitor to AI Concierge with comparable speech-recognition + dialogue capabilities.
Broad incumbents
- Five9: Cloud contact center vendor with AI-driven virtual agents and workflow automation. Comparable to Tact at the cloud-voicebot-plus-managed-services intersection.
- Genesys: Global cloud contact center platform with native conversational AI and bot capabilities. Competes with Tact for enterprise and BPO-grade voice automation contracts.
- Microsoft (Dynamics 365 Customer Service / Azure Communication Services): Hyperscaler providing AI-powered voice/chat assistants via Azure Communication Services and Copilot integrations. Represents the platform-level voice-AI competition that could commoditize Tact's proprietary stack.
- NICE Ltd. Global enterprise contact center AI vendor offering speech analytics, IVA, agent assist and voice biometrics. A larger incumbent competing for the same enterprise CX automation budgets as Tact.
- Google Cloud (Contact Center AI / CCAI): Google's conversational AI suite for contact centers with Dialogflow and generative AI. Hyperscaler competitor whose Japanese-language improvements directly pressure Tact's technical differentiation.
- Cisco (Webex Contact Center / Webex AI): Global communications vendor offering Webex Contact Center with conversational AI and agent-assist features. Competes for the same enterprise CCaaS + AI opportunities as Tact's AI Collabo Contact Center.
Regional players
- PKSHA Technology: Japanese NLP/ML platform company providing natural language processing and conversational AI solutions for enterprise and government. Comparable Japanese-language AI competitor with broader horizontal NLP capabilities.
Others
- USEN-NEXT HOLDINGS (parent group, includes USEN WORK WELL): Tact's parent company and supplier of the 'Buddy' generative AI integrated into AI Collabo Contact Center. Included as an ecosystem participant given its dual role as owner and technology partner.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Tact social profiles
Digital presenceTact compliance and trust
Trust signalCompliance72 records
Tact financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tact leadership team
Management profileNumber of profiles
Profiles1 record
Tact funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tact M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tact
What does Tact do?
Tact develops and sells AI Concierge, a voicebot platform that automates inbound and outbound telephone operations by converting speech to text, interpreting intent with NLP, and responding via text-to-speech synthesis. The company complements this software with RPA consulting (Bizrobo!), managed call center BPO outsourcing, an SMS delivery service, and a cloud-based counter reservation system called FrontDesk, targeting Japanese enterprises and local governments.
Is Tact a public or private company?
Tact is a private company. It is classified as corporate owned and is currently operating.
When was Tact founded?
Tact was founded in 2010. It employs 251 to 500 people.
Where is Tact based?
Tact is headquartered in Higashi-shinagawa, Japan, in the Asia region.
How does Tact make money?
Four revenue lines are on record. AI Concierge Business (AIコンシェルジュ事業) is the primary driver. The others are RPA Consulting Business (RPAコンサルティング事業), call Center Outsourcing Business (コールセンター受託運営事業) and staffing / Dispatch Business (派遣事業).
Who are Tact's main competitors?
Direct peers on record are AI Shift and IVRy (アイブリー). Broad incumbents are Five9, Genesys, Microsoft (Dynamics 365 Customer Service / Azure Communication Services), NICE Ltd., Google Cloud (Contact Center AI / CCAI) and Cisco (Webex Contact Center / Webex AI). PKSHA Technology is listed as a regional player. USEN-NEXT HOLDINGS (parent group, includes USEN WORK WELL) is listed as an others.
Does Tact have an API?
No public API is recorded for Tact.