Parcel Port
ParcelPort designs, manufactures, and operates integrated smart parcel locker systems combining proprietary hardware with cloud-based software. The company serves multi-unit residential buildings, commercial offices, retailers, and couriers, primarily in the Greater Toronto Area.
- Company typePrivate
- Founded2019
- HeadquartersCaledon, Canada
- Headcount1–10
- GTM typeB2B
- OfferingHardware or Manufacturing
What Parcel Port does
ParcelPort (legal entity: Parcel Port Solutions Inc.) is a privately held Canadian company, founded in 2019 and headquartered in Vaughan, Ontario, that designs, manufactures, and operates smart parcel locker systems. The company serves four primary verticals — multi-unit residential buildings, multi-tenant commercial offices, retailers using BOPIS and returns, and courier and logistics providers — and runs an integrated stack in which the physical locker hardware (offered in five compartment sizes, including outdoor-rated configurations) and the cloud-based software platform are both developed and maintained in-house. Functional capabilities include in-locker parcel sensors, a courier-facing touchscreen with barcode scanning, automated email and SMS notifications, an administrative portal for building managers, integrated surveillance cameras, and backup power. Courier-agnostic acceptance (UPS, FedEx, Purolator, Amazon, and regional carriers) is positioned as a core interoperability feature, alongside a stated open API for courier integration.
The company's business model combines multiple monetization layers: one-time hardware purchase or financed/lease arrangements, recurring software and support subscriptions, per-slot transaction fees (C$1.25 per slot used by couriers), building-configurable late pickup fees (C$1.50–C$3.00 per day), revenue-sharing arrangements with condo corporations, and advertising on locker surfaces and screens. Go-to-market is consultative and direct: complimentary site assessments, segment-specific web inquiry forms, and a 1-800 sales line feed a sales-led motion targeting property managers, condo boards, and building owners in the Greater Toronto Area, with a stated ambition to build out the largest independent smart locker network in North America.
Current scale is small: 1-10 employees, operations concentrated in Ontario, no disclosed external funding, and no disclosed revenue. Named customers include National Bank, RBC, Canna Cabana, Browns Shoes, Caribbean Air, Hightide, NXT, VEXSL, and Studio 2, with the National Bank case study indicating a planned multi-property rollout after reducing missed deliveries from over 30% of inbound parcels. Reported value drivers include property managers saving ~10 hours per week on parcel processing, retailers saving up to 46% on reverse logistics, and couriers reducing on-site time by up to 75% or saving up to 77% per redelivery.
Parcel Port firmographics
Firmographics- Name
- Parcel Port
- Legal name
- Parcel Port Solutions Inc.
- Website
- https://theparcelport.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- ParcelPort designs, manufactures, and operates integrated smart parcel locker systems combining proprietary hardware with cloud-based software. The company serves multi-unit residential buildings, commercial offices, retailers, and couriers, primarily in the Greater Toronto Area.
- Ownership category
- akta.pro rank
Parcel Port industry classification
Industry- Product category
- Smart Parcel Locker Systems
- NAICS
- Other Warehousing and Storage (493190)
- SIC
- Partitions, Shelvg, Lockers, & Office & Store Fixtures (2540)
- akta.pro primary industry
- Smart Access & Locker Technology Providers (Hardware, Software, Access Control) (TLAAAMAH)
- akta.pro secondary industries
- Residential & Multifamily Parcel Locker Solutions (Apartment/HOA) (TLAAAMAD), Workplace / Office Parcel Locker Solutions (TLAAAMAE), Transit / Public-Space Locker Networks (Stations, Municipal) (TLAAAMAG)
Keywords
Where Parcel Port is headquartered
LocationHeadquarters
- HQ city
- Caledon
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Parcel Port business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Operations, Technology or R&D, Personnel, Marketing or Sales, Infrastructure
Revenue model
- Per-Slot Delivery Fees: End users are charged a flat fee of $1.25 CDN per slot used by couriers when delivering a Shipment. Billing occurs at the moment of delivery and is charged to the resident's credit card on file.
- Late Pickup Fees: Buildings can implement expiry periods (typically 48-72 hours) and charge late pickup fees ranging from $1.50 to $3.00 per day for uncollected parcels. This incentivizes timely collection and offsets operational costs.
- Hardware Purchase: Buildings can purchase smart locker hardware outright, paying separately for software and support. Provides full ownership of assets.
- Software and Support Subscriptions: Ongoing software, support, and maintenance costs following hardware installation. Includes cloud-based management, updates, security patches, remote monitoring, technical support, and access to reporting and audit logs. Locally-based support from Vaughan headquarters included.
- Revenue Sharing: Condo corporations or building owners can earn a percentage of transaction fees generated at the locker through value-added services like outbound shipping. Offsets ongoing maintenance and software costs, potentially creating net-positive revenue for buildings.
- Advertising Revenue: Buildings can sell advertising space on locker display screens, host monitor flash ads, and locker surfaces to generate additional revenue streams.
- Courier Network Fees: Couriers and delivery services pay commercial complexes for smart locker access, reducing time required on-site by up to 75%.
- BOPIS and Returns Services: Retail locker solutions for buy-online-pick-up-in-store and product returns, with retailers paying per transaction for locker usage.
- Financed/Lease Arrangements: Hardware can be financed or leased to spread costs over time, appealing to buildings with capital budget constraints or those preferring not to show hardware as owned asset.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Per-slot delivery fee of $1.25 CDN |
| Transaction based/ take rate | Pay-as-you-go | Late pickup fees ranging from $1.50 to $3.00 per day |
| One time/ perpetual license | Multi-year contract | Hardware purchase with ongoing software/support fees |
| Subscription | Monthly | Subscription-based software and support |
| Hybrid | Monthly | Revenue-sharing model |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels7 records
Parcel Port product offering
Product offeringCore offering
ParcelPort designs, manufactures, and operates smart parcel locker hardware combined with a proprietary cloud-based software platform for residential, commercial, retail, and courier customers. The lockers come in five compartment sizes with integrated sensors, touchscreen host interface, automated notifications, and administrative portals, and are sold via outright purchase, lease, or revenue-sharing models supported by locally-based service from Vaughan, Ontario.
Product overview
ParcelPort is a smart parcel locker provider offering an integrated hardware + software solution under one roof. The core product portfolio consists of four smart locker variants: Residential Smart Lockers for condos/apartments, Commercial Smart Lockers for office buildings, Retail Smart Lockers for BOPIS and returns, and Courier Smart Lockers for logistics providers. ParcelPort designs and manufactures its own physical locker units (available in five compartment sizes, including outdoor-rated configurations) and operates a proprietary cloud-based software platform that handles automated notifications, digital audit trails, administrative portals, and tenant/courier management. Additional services include video monitoring and electronic notification systems. The company offers both outright purchase and revenue-sharing contract models, with locally-based support from its Vaughan, Ontario headquarters serving the Greater Toronto Area.
Differentiator
Problem solved
Functional benefit
Products and services
- Residential Smart Locker Smart parcel locker system for condominiums and apartment buildings that allows couriers to deposit packages directly and residents to retrieve them 24/7 using unique access codes, eliminating package theft and reducing staff burden.
- Commercial Smart Locker Smart locker solution for multi-tenant office buildings that enables couriers to deposit parcels via barcode scan, automatically notifies employees, and allows 24/7 pickup in under 20 seconds.
- Retail Smart Locker Retail-focused smart locker for buy-online-pick-up-in-store (BOPIS) and hassle-free product returns, leveraging ParcelPort's growing public locker network.
- Courier Smart Locker Smart parcel locker solution for couriers to deploy at community locations, depots, and residential/commercial buildings to reduce last-mile costs and expand reach.
Quantifiable outcome
- Property managers save 10 hours per week (25%) processing incoming deliveries
- +5 more outcomes
Companies that use Parcel Port
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles5 records
Parcel Port technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature8 records
Parcel Port partnerships and signals
Strategic signalScale indicators9 records
Recent moves6 records
Parcel Port competitors and assessment
Company assessmentBroad incumbents
- KEBA: KEBA is an established European industrial automation company whose locker and self-service storage technology is used by major postal and logistics operators worldwide, representing a large-scale incumbent in locker hardware and access control.
- Pitney Bowes: Pitney Bowes offers a broad portfolio of mailing, shipping, and parcel locker solutions for commercial and residential properties, overlapping with ParcelPort's commercial and courier-facing smart locker products as part of a much wider product suite.
- Bell and Howell: Bell and Howell offers smart locker and parcel management solutions through its BHFX and Cleveron-adjacent partnerships, operating as a broader incumbent in automated retail and last-mile locker infrastructure.
- Amazon Hub: Amazon Hub operates Amazon's national locker and counter network for package pickup and returns, representing a much larger incumbent in the smart locker space with deeper logistics infrastructure and consumer reach than ParcelPort.
Direct peers
- Smiota: Smiota delivers cloud-based smart locker solutions for apartments, offices, retail BOPIS, and universities, directly overlapping with ParcelPort's product portfolio across multiple of the same verticals.
- Parcel Pending by Quadient: Parcel Pending is a leading North American smart parcel locker provider serving multifamily, retail, and commercial properties, and is now owned by Quadient — competing directly with ParcelPort's residential and retail locker products.
- Luxer One: Luxer One provides smart package locker systems for multifamily residential, commercial, and retail properties across North America, directly competing with ParcelPort in the same customer segments with similar hardware-plus-software offerings.
Others
- Bringg: Bringg is a delivery orchestration platform for retailers, carriers, and 3PLs that integrates with locker networks and last-mile delivery flows — adjacent ecosystem technology rather than a direct locker competitor to ParcelPort.
- Veho: Veho is a last-mile delivery company focused on e-commerce parcel delivery in North America and a potential partner or competitor for courier-facing locker access on ParcelPort's network.
Emerging players
- PackageX: PackageX provides package management software and smart locker APIs for residential, commercial, and retail buildings, competing in adjacent but overlapping segments with ParcelPort with a stronger software/API focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Parcel Port social profiles
Digital presenceParcel Port financial estimates
Financial estimateRevenue estimate
Valuation estimate
Parcel Port leadership team
Management profileNumber of profiles
Parcel Port funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Parcel Port M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Parcel Port
What does Parcel Port do?
ParcelPort designs, manufactures, and operates smart parcel locker hardware combined with a proprietary cloud-based software platform for residential, commercial, retail, and courier customers. The lockers come in five compartment sizes with integrated sensors, touchscreen host interface, automated notifications, and administrative portals, and are sold via outright purchase, lease, or revenue-sharing models supported by locally-based service from Vaughan, Ontario.
When was Parcel Port founded?
Parcel Port was founded in 2019. It employs 1 to 10 people.
Where is Parcel Port based?
Parcel Port is headquartered in Caledon, Canada, in the North America region.
How does Parcel Port make money?
Nine revenue lines are on record. Per-Slot Delivery Fees are the primary driver. The others are late Pickup Fees, hardware Purchase, software and Support Subscriptions, revenue Sharing, advertising Revenue, courier Network Fees, BOPIS and Returns Services and financed/Lease Arrangements.
Who are Parcel Port's main competitors?
Broad incumbents on record are KEBA, Pitney Bowes, Bell and Howell and Amazon Hub. Direct peers are Smiota, Parcel Pending by Quadient and Luxer One. Others are Bringg and Veho. PackageX is listed as an emerging player.
Does Parcel Port have an API?
No public API is recorded for Parcel Port.
What industry is Parcel Port in?
Parcel Port's product category is Smart Parcel Locker Systems. Its primary akta.pro industry code is TLAAAMAH, Smart Access & Locker Technology Providers (Hardware, Software, Access Control), with a secondary code of TLAAAMAD, Residential & Multifamily Parcel Locker Solutions (Apartment/HOA). Its NAICS code is 493190 and its SIC code is 2540.